Customer Ratings & Reviews
- Model:
- GA403UV-G14.R94060
- SKU:
- 6570270
Rating by feature
- Battery Life
Rating 4.2 out of 5 stars
- Speed
Rating 4.7 out of 5 stars
- Display
Rating 4.8 out of 5 stars
Customers are saying
Customers praise the ROG Zephyrus G14's performance, stunning OLED display, and excellent battery life. Many appreciate its premium build quality, impressive speakers, and lightweight, portable design. However, some users note that the laptop can get warm under heavy use and that the RAM is not upgradeable. Concerns were also raised regarding the fan noise and the GPU's limitations in fully utilizing the high-resolution display.
This summary was generated by AI based on customer reviews.
Dissapointing laptop
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.New laptop, only 2 days old. Youtube videos are already artifacting really badly. And screen freezes / reboots every so often. Mouse delay. Screen has lots of bloom. Really dissapointed with this laptop. Supposed to be one of the best windows laptops, but still doesnt come close to any macbook.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear AHReee,
We sincerely apologize for the issues you've faced with the Gaming Notebook and for the inconvenience caused. Please allow us to make your experience with ASUS a better one.
Based on the issues described, we recommend updating the BIOS. Please back up all valuable data before proceeding as this may result in the loss of any current settings, apps, and data. Ensure the unit is plugged in and do not close the lid. The following FAQ below provides the troubleshooting steps.
If you already have the latest BIOS version installed, we recommend contacting our support team at https://www.asus.com/us/support/CallUs to further investigate the problems you're experiencing.
We do stand behind our products and we continuously strive to improve our products and processes to achieve customer service excellence. For more information, send us an email at customerloyalty@asus.com and provide the case number "N2404037188-0014" for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
How to update BIOS in Windows - https://www.asus.com/support/FAQ/1008276/
- Cons mentioned:Heat dissipation
Thermal issues and port problems.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very bad thermal issues. Top part of the laptop became too hot to even touch. Defective HDMI port out of the box.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Jek89,
We sincerely apologize for the issues you've faced with the notebook and for the inconvenience this has caused. This is not the kind of quality to expect from ASUS products and it's not the norm. Please allow us to make your experience with ASUS a better one.
Based on the issues described, we recommend updating the BIOS. Please back up all valuable data before proceeding as this may result in the loss of any current settings, apps, and data. Ensure the unit is plugged in and do not close the lid. The following FAQ below provides the troubleshooting steps.
If you already have the latest BIOS version installed, we recommend contacting our support team at https://www.asus.com/us/support/CallUs to further investigate the problems you're experiencing or to assist with getting the device repaired.
We stand behind our products and we continuously strive to improve our products and processes to achieve customer service excellence. For more information, send us an email at customerloyalty@asus.com and provide the case number "N2403012069-0023" for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
How to update BIOS in Windows - https://www.asus.com/support/FAQ/1008276/
Bloat Ware, Non-responsive track pad and keys,
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Yeah, no! Too much going on with AI and Microsoft, constantly suggesting things that I dont need and running things in the background that ware down my battery. The distance of the keyboard is odd so I its hard to use on my lap (its a lap top). Track pad is often irresponsive, and keys need a firm tap to use.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Ali B,
Thank you for sharing your feedback on the laptop. We understand that it didn't meet your full expectations, and we sincerely apologize for that as we do understand your concerns. At ASUS, we take quality control, testing, and inspections seriously to ensure our products meet high standards. Providing our customers with a high level of satisfaction is our top priority, and we'll forward your feedback to our team for review.
Please allow us to make your experience with ASUS a better one. To troubleshoot the trackpad and battery issue described, we recommend following the steps in the FAQ below. Should the issue persist, please contact our support team at https://www.asus.com/us/support/CallUs to further investigate the problems you're experiencing or assist with getting the device repaired.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at customerloyalty@asus.com and include the case number "N2403022633-0017" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
https://www.asus.com/support/faq/1042539/
https://www.asus.com/support/faq/1043914/
bad laptop
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Died after just over a year of use. no warranty, with light use super lame don't buy an Asus laptop.
No, I would not recommend this to a friendDo not buy
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased this laptop for my son in January of year. Yesterday, we found the laptop has an bump in the top center of the keyboard which was hot to the touch and now won’t start up. This is the worst laptop i have purchased! Not even 3 months old and it crashed. DO NOT BUY!
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Jloving,
We sincerely apologize for the issues you've faced with the ASUS ROG Zephyrus G14 Gaming Laptop and for the inconvenience this may have caused you. This is not the kind of quality to expect from our products and it's not the norm. To troubleshoot the power issue you're currently experiencing, we recommend performing a Hard Reset.
Hard Reset
1. Remove the AC adapter.
2. Press and hold the power button for 60 seconds.
3. Reconnect AC adapter.
4. Turn on the power of the device.
Should the issue persist, please contact our support team at https://www.asus.com/us/support/CallUs to further investigate the problem or assist with repairing the device.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at customerloyalty@asus.com and include the case number "N2403012069-0024" as a reference. We will do our best to resolve your case quickly. Your feedback is important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
https://www.asus.com/support/faq/1014276/
- Cons mentioned:Heat dissipation
Ran so hot that the laptop was rebooting
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Was very excited to snag this, after a day of setting it up i noticed it was getting really hot and i started to get random shut downs/reboots. Decided to bring it back and see if there may be a firmware update in the future.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear desertstriker8,
We sincerely apologize for the issues you've faced with the notebook and the inconvenience caused. This is not the kind of quality to expect from ASUS products and it's not the norm. All ASUS products undergo intensive quality control, testing, and inspections. What you've experienced was not intentional or representative of our brand. Customer satisfaction is our top priority, and we strive to make every purchase enjoyable. The decision to make a purchase can be an important one, and we want to ensure that our customers receive the best products and services. Please allow us to make your experience with ASUS a better one. Reach out to me at your earliest convenience with your serial number and I'll be sure to provide any answers and/or resolutions to your product issues as quickly as possible. You can reach me at cl-adrian@asus.com. Please copy a link to this post as a reference.
Thank you for choosing ASUS!
Best Regards,
Adrian
ASUS Customer Loyalty – US Support
Broken speaker - no warranty
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The left speaker started sounding broken on its fifth use. The left speaker does not work. Asus says to check the warranty with Best Buy, and Best Buy says to check with Asus. Therefore, I can't get the warranty service.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Leon L,
We sincerely apologize for the speaker issue you've faced with the notebook and the inconvenience caused. This is not the kind of quality to expect from ASUS products and it's not the norm. At ASUS, we take quality control, testing, and inspections seriously to ensure our products meet high standards. What you've experienced was not intentional or representative of our brand. The decision to make a purchase can be important, and we want to ensure that our customers receive the best products and services. We understand the impression this may have created and we hope this will not be a long-term lasting impression as you have chosen ASUS as a trusted brand for excellence. Providing our customers with a high level of satisfaction is our top priority, and we'll forward your feedback to our Product Team for review.
We would like to make your experience with ASUS a better one. Please send us an email at customerloyalty@asus.com and include the case number "N2403012069-0006" as a reference so that we can further investigate this issue. We know that maintaining a functioning unit is an urgent matter, and we are committed to helping you.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. We will do our best to resolve your case quickly. Your feedback is very important to us, and it enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
Dead Pixels Are Common. Beware.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.My first attempt at this laptop had dead pixels, then I exchanged it for another and that one also had dead pixels. I just said I was done and refunded it at that point. The laptop has terrible quality control.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Emberstone,
We sincerely apologize for the dead pixel issue you've faced with the ASUS ROG Zephyrus G14 Gaming Laptop model and for the inconvenience this has caused. What you've experienced was not intentional or representative of our brand. Our top priority is providing our customers with high-quality products, and we'll forward your feedback to our team for review.
Although you returned the laptop, we stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. If you require any further assistance, please email us at customerloyalty@asus.com and include the case number "N2408040389-0004" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us, and it enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
Works great! When plugged in...
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Only worked when it was plugged in. Was forced to return it. :(
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Tammy B,
We sincerely apologize for the issues you've faced with the ASUS ROG Zephyrus G14 Gaming Laptop and for the inconvenience this has caused you. What you've experienced was not intentional or representative of our brand. Your feedback is greatly appreciated and will be passed to our Product Team for review.
Having returned the laptop, we hope that you were able to obtain a functional replacement.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. If you require any further assistance, please email us at customerloyalty@asus.com and include the case number "N2404037188-0019" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us, and it enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
Open box excellent condition came without adapter.
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Hello my order came without adapter. Contact me about this issue. Seems cant get through your bot.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear UmaaN,
Thank you for your feedback.
We certainly understand your disappointment and the inconvenience this may have caused if your received the laptop with a missing AC adapter. Please contact your seller for a resolution if the open box item is missing an AC Adapter
If you need further assistance with the product, please email me at cl-rodel@asus.com and I will be more than happy to help. Or you are most welcome to call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent from the link: https://www.asus.com/us/support/article/1135/.
Thank you for choosing an ASUS product.
Regards,
Rodel
ASUS Customer Loyalty
Mid laptop
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Screen feels laggier than older generations. With this one came in 240 hz too like the higher end g16 models. Oh well.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Joshu K,
Thank you for sharing your feedback on the laptop. We understand that it didn't meet your full expectations, and we sincerely apologize for that as we do understand your concerns. At ASUS, we take quality control, testing, and inspections seriously to ensure our products meet high standards. Our goal is to ensure that our customers receive the best products and services when it comes to making their purchase decisions. We understand the impression this may have created and we hope this will not be a long-term lasting impression as you have chosen ASUS as a trusted brand for excellence. Providing our customers with a high level of satisfaction is our top priority, and we'll forward your feedback to our team for review.
Please allow us to make your experience with ASUS a better one. To troubleshoot the lagging issue described, we recommend following the steps in the FAQ below. Should the issue persist, please contact our support team at https://www.asus.com/us/support/CallUs to further investigate the problem.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at customerloyalty@asus.com and include the case number "N2404037188-0005" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
https://www.asus.com/support/faq/1038855/
Should have been 240hz
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Everything looks pushed inwards vertically, makes pictures look narrower. It should have been 240hz like the g16.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Valued Customer,
Thank you for sharing your feedback on the laptop. We understand that it didn't meet your full expectations, and we sincerely apologize for that as we do understand your concerns. At ASUS, we take quality control, testing, and inspections seriously to ensure our products meet high standards. Our goal is to ensure that our customers receive the best products and services when it comes to making their purchase decisions. Providing our customers with a high level of satisfaction is our top priority, and we'll forward your feedback to our team for review. If you require any further assistance, don't hesitate to get in touch with our support team at https://www.asus.com/us/support/CallUs.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at customerloyalty@asus.com and include the case number "N2404037188-0006" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
- Pros mentioned:Design, Overall performance, Portability
Great for college!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I bought my this laptop for college. It is great! Great performance, great screen quality and design. It's fast and size is very light and convenient to carry around.
I would recommend this to a friend Horrible battery life
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Battery life is absolutely terrible, maybe 1 hour MAXIMUM just doing basic tasks like browsing the web
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Austin H,
We sincerely apologize for the battery life issue you've faced with the notebook and for the inconvenience caused. This is not the kind of quality to expect from ASUS products and it's not the norm. At ASUS, we take quality control, testing, and inspections seriously to ensure our products meet high standards. What you've experienced was not intentional or representative of our brand. The decision to make a purchase can be important, and we want to ensure that our customers receive the best products and services. We understand the impression this may have created and we hope this will not be a long-term lasting impression as you have chosen ASUS as a trusted brand for excellence. Providing our customers with a high level of satisfaction is our top priority, and we'll forward your feedback to our team for review.
Please allow us to make your experience with ASUS a better one. To troubleshoot the issue described, we recommend following the steps in the FAQ below. Should the issue persist, please contact our support team at https://www.asus.com/us/support/CallUs to further investigate the problem or assist with repairing the device.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at customerloyalty@asus.com and include the case number "N2404037188-0008" as a reference. We will do our best to resolve your case quickly. Your feedback is important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
https://www.asus.com/support/faq/1043914/
Missing digit content
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.First laptop had faulty ports and a failed graphics card and I did not receive my promo code for Discord Nitro. Did an exchange for a new laptop in-store, but again did not receive my 2nd code for Discord Nitro. Totally unacceptable.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Rich,
Thank you for reaching out.
We certainly understand your disappointment and the inconvenience this may have caused regarding the free 1-month Nitro pass. You cannot redeem the code if you already have an existing Nitro account, either clasic or normal. Please contact Discord for more details or for further assistance.
If you need further assistance with the product, please email me at cl-rodel@asus.com and I will be more than happy to help. Or you are most welcome to call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent from the link: https://www.asus.com/us/support/article/1135/.
Thank you for choosing an ASUS product.
Regards,
Rodel
ASUS Customer Loyalty
Zephyrus Number Two Experience
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This pc was screen glitching and failed right on start up. Store rep had to escort me upfront just to get geek squad to assist with removing my information. I do not recommend this product unless you have no other choice and then a 200.00 pc from Wal-Mart is looking like a better option that or gaming chrome book.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Hobbit,
We sincerely apologize for the display issue you've faced with the notebook and the inconvenience caused. This is not the kind of quality to expect from ASUS products and it's not the norm. At ASUS, we take quality control, testing, and inspections seriously to ensure our products meet high standards. What you've experienced was not intentional or representative of our brand. The decision to make a purchase can be important, and we want to ensure that our customers receive the best products and services. We understand the impression this may have created and we hope this will not be a long-term lasting impression as you have chosen ASUS as a trusted brand for excellence. Our top priority is providing our customers with a high level of satisfaction, and we'll forward your feedback to our Product Team for review.
Although you no longer have the notebook, we do stand behind our products and we continuously strive to improve our products and processes to achieve customer service excellence. If you require any further assistance, please send us an email at customerloyalty@asus.com and include the case number "N2403012069-0007" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us, and it enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
Beuatiful display and performance
|Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The first thing that I have to say is...WOW! I love the OLED display on the ASUS - ROG Zephyrus G14! The colors and picture looks so much more fluid and makes for a more incredible gaming experience. With 1tb of memory, that is ample space to save a few games and files on this gaming laptop. Although, I will be upgrading to a larger SSD for even more space. That gets me to my next point. I really wish that they made upgrading the memory on these new computers easier. What happened to the good ol' days when you popped a cover off of the bottom, insert the new memory stick, and off you went? Now you have to remove the entire bottom panel to make the upgrade. It's not a difficult thing to do, but simplicity is always welcomed haha. The ASUS - ROG Zephyrus G14 is my first computer of anykind with a Ryzen chip, and I must say it has performed flawlessly. Coupled with the NVIDIA RTX 4060 graphics card, the performance is great during gameplay. With my old gaming laptop, I was struggling with lots of lag during heavy game play. The ASUS - ROG Zephyrus G14 has multiple display ports, micro sd slot, USB, and USB-c ports. For a gaming laptop, the Zephyrus G14 is really light and easy to carry with you. This may also be why they decided to go with a smaller screen, as opposed to other gaming laptops with larger displays. Overall, I really love the ASUS - ROG Zephyrus G14 laptop. The display and performance is incredible. I would highly recommend it to anyone.
I would recommend this to a friendNo boot after 1 day
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Wouldnt boot after 12 hours of owning it. Closed the lid and opened it 1st time now it wont boot.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Dstu,
Thank you for your comment.
We do understand your disappointment and the inconvenience this may have caused. If the laptop will not boot up or it's just black screen but the fan, please do the following. Please try to do a power cycle by pressing and holding down the power button to shut it down completely, then power on. If it powers on but still a black screen after a few minutes, at least 10 minutes, please repeat the power cycle process again. If the laptop is applying updates in the System Registry, it will black screen temporarily until the update is applied successfully. Additionally, please try to disconnect the power cable and let the unit drain for 24 hours to clear the memory. This will reset the hardware to default settings. After doing this, please reconnect your AC adapter, do not power on the laptop until the battery is charged. If you need further assistance, please email me at cl-rodel@asus.com and I will be more than happy to help. Or you are most welcome to call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent from the link: https://www.asus.com/us/support/article/1135/.
Thank you for choosing an ASUS product.
Regards,
Rodel
ASUS Customer Loyalty
Laptop
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It’s dies every two hours and the blue screen of death keeps popping up
I would recommend this to a friendBrand response from ASUS Answers
Posted .Dear Ronald C,
Thank you for sharing your experience with the ASUS GA403UV Gaming Laptop. We're sorry to hear about the frequent shutdowns and blue screen errors. We understand how disruptive this can be. To help resolve the issues described, we recommend reviewing the steps in the troubleshooting guide linked below. If the issue continues, please contact our support team at https://www.asus.com/us/support/CallUs so we can assist you further or arrange repair service if necessary.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at customerloyalty@asus.com and include the case number "N2403012069-0028" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
[Windows 11/10] Troubleshooting - Blue Screen Errors in Windows (BSOD) - https://www.asus.com/support/faq/1042499/
[Windows 11/10] Troubleshooting - Automatic Shutdown/Restart Issues - https://www.asus.com/support/faq/1046480/
Refurbished computer to Alaska…bad!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Live in Alaska and you could not figure out how to send a computer here. Told you could not after getting.messages for 3 weeks saying it would arrive next day. Then t order was cancelled. The it arrived. Not very transparent.
I would recommend this to a friend