Customer Ratings & Reviews
- Model:
- GA403UV-G14.R94060
- SKU:
- 6570270
Rating by feature
- Battery Life
Rating 4.2 out of 5 stars
- Speed
Rating 4.7 out of 5 stars
- Display
Rating 4.9 out of 5 stars
Customers are saying
Customers praise the ROG Zephyrus G14's performance, stunning OLED display, and excellent battery life. Many appreciate its premium build quality, impressive speakers, and lightweight, portable design. However, some users note that the laptop can get warm under heavy use and that the RAM is not upgradeable. Concerns were also raised regarding the fan noise and the GPU's limitations in fully utilizing the high-resolution display.
This summary was generated by AI based on customer reviews.
Good laptop
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It works great and fan noise is usually subtle. Screen looks great
I would recommend this to a friendGood but
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Way too expensive and the battery life is short even when the refresh rate is set lower and its on igpu only.
I would recommend this to a friend- Pros mentioned:Portability
Best purchase ever
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It may have a small screen but it is truly a powerhouse!
I would recommend this to a friend - Pros mentioned:Oled quality
Gaming Laptop
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Love the OLED display with the gaming performance.
I would recommend this to a friend - Cons mentioned:Memory
Soldered memory should be illegal!!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I thought about buy this until I learned it had Soldered memory! As I would defiantly want 32G of memory not 16 which won't be adequate for some games or uses coming out in the near future! The manufacturers wants to force us to buy new machines instead of upgrading. Avoid but computers with Soldered memory.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear David C,
Thank you for sharing your feedback on the notebook. We understand that it didn't meet your full expectations, and we sincerely apologize for that as we do understand your concerns. At ASUS, we take quality control, testing, and inspections seriously to ensure our products meet high standards. The decision to make a purchase can be an important one, and we want to ensure that our customers receive the best products and services. We appreciate your feedback which will be passed to our Product team for review.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at customerloyalty@asus.com and include the case number "N2403022633-0006" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
- Pros mentioned:Overall performance
Fantastic laptop
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great laptop, good form factor and beautiful screen. Great performance.
I would recommend this to a friend - Cons mentioned:Heat dissipation
Best pc
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Fantastic in everything just gets hot while gaming
I would recommend this to a friend everything you need in a slim laptop
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.nice laptop, ideal for gaming and work. so esthetic
I would recommend this to a friend- Cons mentioned:Heat dissipation
Horrible quality control
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Went through two and had to return both. The first had horrible light bleed and the second had a messed up keyboard and ran so hot it would shut off or reset. Such a shame as I used to be a huge asus fan. I even tweeted them about some issues and got completely ignored so lenovo it is I guess. When I went to exchange it the first time the best buy rep said they get about 3 of these returned a week all for different reasons. I should've listened to him and not tried the second one.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Valued Customer,
We sincerely apologize for the issues you've faced with the notebook and the inconvenience caused. This is not the kind of quality to expect from ASUS products and it's not the norm. At ASUS, we take quality control, testing, and inspections seriously to ensure our products meet high standards. What you've experienced was not intentional or representative of our brand. Customer satisfaction is our top priority, and we strive to make every purchase enjoyable. The decision to make a purchase can be important, and we want to ensure that our customers receive the best products and services. Thank you for providing your feedback, which will be reviewed by our Product Team to resolve the issues reported.
Although you have returned the unit, we do stand behind our products and we continuously strive to improve our products and processes to achieve customer service excellence. If you require any further assistance, please send us an email at customerloyalty@asus.com and include the case number "N2403022633-0001" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us, and it enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
Overall not a good laptop
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Lots of issues with the camera not functioning correctly, computer staying on after shutting it, randomly blue screened on me, overall bunch of software issues
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Jamal,
Thank you for your comment.
We do understand your disappointment with the laptop and the inconvenience this may have caused if you are experiencing camera issue, laptop not shutting down completely, random BSOD and software issues. To resolve this issues, ensure Windows, drivers, BIOS, applications and games are up to date. Updates for this laptop are available at: https://rog.asus.com/us/laptops/rog-zephyrus/rog-zephyrus-g14-2024/helpdesk_download/. Also, check if you are running with the most current version of the Armoury Crate utility software. Keeping the laptop updated will maintain optimum system stability and performance. Additionally, while accessing games or web applications, please ensure this laptop has access to an established router and internet service is working properly since poor and unstable internet connection will definitely affect system speed and performance. Also, clearing internet cache or browsing history will improve system performance. If these steps were performed to no avail, please try to run a diagnostics or optimization test using the "My ASUS" utility software or application. If this is not pre-installed on the laptop, please download the application at the Microsoft Store. For details on how to use "My ASUS", please go to: https://www.asus.com/support/FAQ/1041686/.
If you need more information or further assistance with the warranty for the product, please email me at cl-rodel@asus.com and I would be more than happy to help. Or, you are most welcome to call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent from the link: https://www.asus.com/us/support/article/1135/.
Thank you for choosing an ASUS product.
Regards,
Rodel
ASUS Customer Loyalty
screen keeps turning black then going back
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.i love this computer but the screen keeps turning black and going back , black and going back. it’s impossible to contact asus and i just want this problem fixed , i literally live this computer and just got it 1 month ago for college. i dont know if it came faulty because its everytime im about to close it or touch the side of the screen it is turns black
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Karlo W,
We sincerely apologize for the black screen issue you've faced with the notebook and for the inconvenience caused. This is not the kind of quality to expect from our products and it's not the norm. To troubleshoot the issue described, we recommend following the steps in the FAQ below. Should the issue persist, please send us an email at customerloyalty@asus.com and include the case number " N2404037188-0009" as a reference so that we can further investigate this issue. We know that maintaining a functioning unit is an urgent matter, and we are committed to helping you.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
https://www.asus.com/support/faq/1015072/
- Cons mentioned:Noise level
Do not buy
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Replaced the hard drive within the first month, after a year of owning it the fan stays on and geek squad said only manufacturer can fix it & temperature sensor bad which is near hard drive and now it runs slow it was okay before
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Valued Customer,
We sincerely apologize for the fan issue you've faced with the notebook and the inconvenience caused. This is not the kind of quality to expect from ASUS products and it's not the norm. At ASUS, we take quality control, testing, and inspections seriously to ensure our products meet high standards. What you've experienced was not intentional or representative of our brand. The decision to make a purchase can be an important one, and we want to ensure that our customers receive the best products and services. We understand the impression this may have created and we hope this will not be a long-term lasting impression as you have chosen ASUS as a trusted brand for excellence. Please allow us to make your experience with ASUS a better one.
To further investigate the problems you're experiencing or obtain assistance with getting the device repaired, we recommend contacting our support team at https://www.asus.com/us/support/CallUs.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at customerloyalty@asus.com and include the case number "N2403012069-0004" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
Unhappy
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased this beautiful computer in October 2023 at Best Buy. After 10 months of infrequent use, it unleashed “The Black Screen of Death” in the middle of working. I thought it was performing basic system updates, but stayed down for three hours. I returned it for help which took two weeks to return. Asus…how could you be so cruel! Never thought that would happen to me!
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Florida,
We sincerely apologize for the performance issue you've faced with the notebook and the inconvenience caused. This is not the kind of quality to expect from ASUS products and it's not the norm. At ASUS, we take quality control, testing, and inspections seriously to ensure our products meet high standards. What you've experienced was not intentional or representative of our brand. The decision to make a purchase can be important, and we want to ensure that our customers receive the best products and services. We understand the impression this may have created and we hope this will not be a long-term lasting impression as you have chosen ASUS as a trusted brand for excellence. Providing our customers with a high level of satisfaction is our top priority, and we'll forward your feedback to our Product Team for review.
As we understand you sent the device in for repairs, we hope that the issue has been resolved so that you can continue using it.
We stand behind our products and we continuously strive to improve our products and processes to achieve customer service excellence. If you require any further assistance, please send us an email at customerloyalty@asus.com and include the case number "N2403012069-0009" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us, and it enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
DOA
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Asus continues to have quality control issues and I would avoid until fewer non"incentivized" come out. Overall a pretty laptop but no way an out of box unit should visibly artifact when in games.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Sentential,
We certainly value your feedback on this matter, and I will be letting the related department know about the issues you are experiencing for continuous improvements to the product line. Please know that ASUS products undergo intensive quality control testing and final inspections for both hardware and software before we release them worldwide. ASUS provides warranty for the unit in order to fix or repair any isolated factory escape defect. If possible, please give me your serial number and a detailed description to any specifics in regards to your current situation. You can reach me at cl-adrian@asus.com. Please copy a link to this post as a reference.
Thank you for choosing ASUS!
Best Regards,
Adrian
ASUS Customer Loyalty – US Support