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Customer Ratings & Reviews

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Customer reviews

Rating 4.5 out of 5 stars with 714 reviews

Rating Filter

Rating by feature

  • Battery Life

    Rating 4.2 out of 5 stars

  • Speed

    Rating 4.7 out of 5 stars

  • Display

    Rating 4.6 out of 5 stars

Pros mentioned filter

Cons mentioned filter

91%would recommend to a friend

Customers are saying

Customers regard the ROG Zephyrus G16's performance and graphics capabilities as exceptional, frequently praising its powerful processing and stunning visuals. The build quality also receives positive feedback, with many appreciating its premium feel. However, some users express concerns about the battery life, noting it could be improved, and others mention issues with heat and fan noise during demanding tasks.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 23 Showing 441-460 of 714 reviews
  • Rated 5 out of 5 stars

    Asus review

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It is a great computer but not very stable. Since beginning had some issues.

    No, I would not recommend this to a friend
  • Rated 4 out of 5 stars

    Almost

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very satisfied for a laptop gaming rig. Did not get the 5 star because the memory is limited to 32gig and the starting memory is soldered on. Playing a game like Tarkov is very memory demanding to run good.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great gaming computer

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    High speed computer that’s perfect for gaming! I love the lights and the smoothness of the keyboard.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Completely misrepresented by salesman!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Idk its a good computer but it is just way more than i need. I feel i was talked into buying it . Telling me it has everything i need for it to last for multiple years, which i wanted but then after i bought it i find out it was last years model which i was told it was the newest & had all the latest technology in it. Both statements arent true. I was told it had the latest ram technology ddr5 and i learned it does not. That was something i asked specifically about too. Im very unhappy not so much with the computer but with its misrepresentation that the salesman used to ultimately made me purchase it. Im very close to returning it

    I would recommend this to a friend
    • Brand response from ASUS Answers
      Posted .

      Dear valued customer,
      We are sorry to hear that you received an incorrect product that was advertised. We would recommend that you reach out to Best Buy Support so they can provide you with more information. We do stand behind our product, and we continuously strive to improve our approach and processes in order to achieve customer service excellence. For more information, send us an email at customerloyalty@asus.com and provide the link to this review for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS support channels. Please refer to this case number (N2305052393-0005) for us to better assist you. Thank you for choosing ASUS!
      Best Regards,
      Schottky
      ASUS Customer Loyalty US Support Asus

  • Rated 5 out of 5 stars

    Portable and Powerful

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great performer! Windows hello is fast and responsive every time. Super easy to install another 16gb stick of ram and 1TB ssd for more storage. Portability with a punch! It does get very warm under gaming load, fans are a bit loud but necessary. Overall very pleased with purchase!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    College Must for BCS

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works great. My son is using his computer for Business Construction Science program at MSU. It has worked perfect with all the engineering software. His apple MacBook was not compatible with the 3D design programs.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best laptop.

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best laptop. Don't know what's going on with it. But it can pick up my moods. When I want to watch video. then it includes video 18+. when I feel bad at heart, he somehow catches and turns on the drama. Probably at the factory they put a little Chinese in him, who is spying on me.

    I would recommend this to a friend
  • Cons mentioned:
    Screen

    Rated 1 out of 5 stars

    Broken Screen

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    After 3 days of light use and good keeping the screen completely didn’t work correctly. I’m really sad cause this is a great gaming laptop and everything was great till it just broke.

    I would recommend this to a friend
    • Brand response from ASUS Answers
      Posted .

      Dear Katy,

      We sincerely apologize for the display issue you've faced with the notebook and the inconvenience caused. This is not the quality of service we aim to provide and is not representative of our brand. At ASUS, we take quality control, testing, and inspections seriously to ensure our products meet high standards. Customer satisfaction is our top priority, and we strive to make every purchase enjoyable. Please allow us to make your experience with ASUS a better one. We recommend following the steps in the FAQ below to troubleshoot the issue.

      If the issue persists, we recommend contacting the place of purchase for an exchange or return if you are still within the window. Please rest assured that if you are unable to gain resolution when contacting the place of purchase, we will be glad to provide further assistance.

      We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at customerloyalty@asus.com and include the case number "N2304020247-0006" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.

      Best Regards,
      Chantae
      ASUS Customer Loyalty US Support

      https://www.asus.com/support/FAQ/1014276/ Asus

  • Rated 5 out of 5 stars

    Great laptop

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    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It working good, played elden ring with mods and had no problems

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    The best

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    Posted . Owned for 10 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Best laptop Gaming 1000000000% recomended guys

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Decent

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love this laptop. I just wish it had a better card like 4060 Ti 16 GB or a 4070. Otherwise, great laptop if you can grab it on sale.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great gaming and production Laptop

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a great device for gmaing and work production needs. The graphics card makes gaming seemless and is powerful enough to multitasking with work.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Rog Zephyrus g16

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love this guy a lot. I don’t regret this purchase at all for what I got it for. Solid computer!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great product

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellency in service, i really enjoy this laptop and the condition was awesome ! I recommend this for beginners who want to fabble in the gaming pc world !

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    First Replacement/Upgrade to my 1st Gaming Laptop

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great performing machine for the price. Crisp display and lots of gaming power. Bought this to replace my aging Lenovo gaming laptop and would recommend this for anyone looking for an upgrade on a budget.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    G16 review. pretty cool

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Pretty neat device. not the most powerful but works well for me (i am a grad student). in eco mode this lasts like 5-6 hours when doing normal grad school stuff. its not as heavy as its competitors and is a nice laptop

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    So far do good.

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Battery life has been fine, barley heats up. sometimes i have troubles when i connect headphones due to input and output but easy fix with troubleshooting.

    I would recommend this to a friend
  • Best Buy Employee

    Rated 3 out of 5 stars

    Its pretty decent.

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    Best Buy Employee
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The durability and quality of this laptop are amazing. However, there is too big of a difference for me personally between the RTX 4070 and the RTX 4060. The 4060 in this laptop really cannot compete and the frame rate is 20 less on many games. The screen size is amazing and that additional vertical space does make gaming on it more enjoyable. If you do not care about gaming on the highest game settings, than you would be happy with this laptop. The cooling system is pretty good too, and the cpu stays pretty cool, compared to other laptops that push 90.

    I would recommend this to a friend
    • Brand response from ASUS Answers
      Posted .

      Dear Alex,

      Thank you for sharing your experience with your laptop, and we apologize for the problems you've encountered. At ASUS, we take quality control, testing, and inspections seriously to ensure our products meet high standards. We understand that purchases can be an important decision and we want to ensure that our customers are receiving the best products and services. As a customer-oriented company, we are committed to providing a positive shopping experience every time. We appreciate your feedback which our Product team will review.

      We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. If you require further assistance, please email us at customerloyalty@asus.com and include the case number "N2305052393-0004" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.

      Best Regards,
      Chantae
      ASUS Customer Loyalty US Support Asus

  • Rated 5 out of 5 stars

    Great laptop

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The ROG Zephyrys is a zippy laptop for a fairly serious gamer. You aren't going to play with the big dogs, but you'll hold your own playing with anyone else.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Gaming Laptop

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    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great gaming computer for my teenage son! HE LOVES IT, I HAVE HEARD NO COMPLAINTS FROM HIM!!

    I would recommend this to a friend