Customer Ratings & Reviews
- Model:
- GU603VV-G16.I74060
- SKU:
- 6535496
Rating by feature
- Battery Life
Rating 4.2 out of 5 stars
- Speed
Rating 4.7 out of 5 stars
- Display
Rating 4.6 out of 5 stars
Customers are saying
Customers regard the ROG Zephyrus G16's performance and graphics capabilities as exceptional, frequently praising its powerful processing and stunning visuals. The build quality also receives positive feedback, with many appreciating its premium feel. However, some users express concerns about the battery life, noting it could be improved, and others mention issues with heat and fan noise during demanding tasks.
This summary was generated by AI based on customer reviews.
Best Purchase
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent Laptop! Happy with the product. No regrets.
I would recommend this to a friendGood value
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The fan is quite loud but works great. I recommend it.
I would recommend this to a friendAmazing
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It works amazing. It runs everything. It does not freeze.
I would recommend this to a friendVery good
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love this product, it was exactly what I needed..
I would recommend this to a friendHappy with it.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works great, fast, quiet, love it. Glad I purchased it.
I would recommend this to a friendGaming computer
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My grandson says he really really likes the laptop
I would recommend this to a friendGreat
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.GREAT LAP TOP LOVE IT ..............................
I would recommend this to a friendvery good
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.very good product I recommend it very practical good looks
I would recommend this to a friendGreat product
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great product for the price. I liked it very much.
I would recommend this to a friend- Cons mentioned:Fan noise
Good not great
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It can play the games you want to play but the fans are SOOOO loud and the keys seem to have minor delay but as a gamer i notice and i hate it. HATE it
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Mike Davismma,
We sincerely apologize for the issues you've faced with the notebook and the inconvenience caused. This is not the kind of quality to expect from ASUS products and it's not the norm. All ASUS products undergo intensive quality control, testing, and inspections. What you've experienced was not intentional or representative of our brand. Customer satisfaction is our top priority, and we strive to make every purchase enjoyable. Please allow us to make your experience with ASUS a better one.
To troubleshoot both the fan and keyboard issues described, we recommend following the steps in the FAQ below. Should the issue persist, please contact our support team at https://www.asus.com/us/support/CallUs to investigate the problem further or assistance with getting the device repaired.
We do stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us atcustomerloyalty@asus.comand include the case number "N2309025015-0010" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
https://www.asus.com/us/support/faq/1015064/
https://www.asus.com/support/faq/1015071/
Good
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.this pc is good is asf i wish i could buy another one
I would recommend this to a friendNice.
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Nice computer, I would definetly recommend buying it.
I would recommend this to a friendGood specs, terrible quality
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Powerful laptop with CPU overheating issues, very annoying coil whine even under no load and usb electrical issues.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Daniel,
Please accept our sincere apologies for the overheating, coil whine, and USB electrical problems you are experiencing with the Gaming Laptop. This is not the kind of quality to expect from our products and it's not the norm. To further investigate these issues or for assistance with repairing the device, we recommend contacting our support team at https://www.asus.com/us/support/CallUs.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at customerloyalty@asus.com and include the case number "N2305052393-0018" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
- Cons mentioned:Screen
My personal use
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Worked fine the first few days but then turned out to be damaged, which is strange since I only ever used it for school and the screen was tearing and sometimes it would struggle to turn on. I never moved it from my desk, unless I needed it for school and I hardly used it even at that. Which is why I was surprised to find it damaged after the first week.
I would recommend this to a friendBrand response from ASUS Answers
Posted .Dear Edgar,
We sincerely apologize for the issues you've faced with the notebook and the inconvenience caused. This is not the kind of quality to expect from ASUS products and it's not the norm. At ASUS, we take quality control, testing, and inspections seriously to ensure our products meet high standards. What you've experienced was not intentional or representative of our brand. The decision to make a purchase can be an important one, and we want to ensure that our customers receive the best products and services. We understand the impression this may have created and we hope this will not be a long-term lasting impression as you have chosen ASUS as a trusted brand for excellence. Please allow us to make your experience with ASUS a better one.
To further investigate the problems you're experiencing or obtain assistance with getting the device repaired, we recommend contacting our support team at https://www.asus.com/us/support/CallUs.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at customerloyalty@asus.com and include the case number "N2304020247-0028" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
Not worth it
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Disappointed. Should have gotten a normal laptop. Face ID stop working after a year in, had some brightness issues, burnt in screen, malfunctioning keyboard. Either this is a faulty batch or zephyrus has deteriorated
No, I would not recommend this to a friend- Pros mentioned:Ram
Laptop
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My laptop is not working well. Though I installed 1 2 TB SSD and 1 16 GB RAM, the laptop got hanged.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Mohsena L,
We sincerely apologize for the performance issues you've faced with the notebook and the inconvenience caused. This is not the kind of quality to expect from ASUS products and it's not the norm. All ASUS products undergo intensive quality control, testing, and inspections. What you've experienced was not intentional or representative of our brand. Customer satisfaction is our top priority, and we strive to make every purchase enjoyable. Please allow us to make your experience with ASUS a better one. We recommend contacting our support team at https://www.asus.com/us/support/CallUs to further investigate the problem you're experiencing.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at customerloyalty@asus.com and include the case number "N2309025015-0005" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
Decent laptop
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The laptop is good for gaming but gets really hot, so have to be very careful
I would recommend this to a friendBrand response from ASUS Answers
Posted .Dear Rehmanuzair,
Thank you for sharing your feedback on the laptop, and we apologize for the overheating issue you've encountered. At ASUS, we take quality control, testing, and inspections seriously to ensure our products meet high standards. What you've experienced was not intentional or representative of our brand. The decision to make a purchase can be important, and we want to ensure that our customers receive the best products and services. Please allow us to make your experience with ASUS a better one.
To troubleshoot the issue described, we recommend following the steps in the FAQ below. Should the issue persist, please contact our support team at https://www.asus.com/us/support/CallUs to further investigate the problem or assist with repairing the device.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at customerloyalty@asus.com and include the case number "N2305052393-0017" as a reference. We will do our best to resolve your case quickly. Your feedback is important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
https://www.asus.com/support/faq/1015064/
Decent laptop
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It's a little slower than I thought it'd be but still a nice little machine.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear RichardL,
Thank you for your feedback. We’re pleased that you’re satisfied with our product. However, we apologize for the performance issues you’ve encountered. At ASUS, we stand by our products and continuously work to enhance our processes for exceptional customer service.
Please follow the troubleshooting steps outlined in our FAQ below. If you’ve completed all the steps and still need assistance, kindly email us at customerloyalty@asus.com and include the link to this review for reference. We’ll promptly address your case and strive for a swift resolution.
Your feedback is invaluable as it contributes to improvements in ASUS support channels. Please refer to case number N2305052393-0008.
Thank you for choosing ASUS.
Best Regards, Schottky ASUS Customer Loyalty US Support
https://www.asus.com/support/faq/1042398/
- Cons mentioned:Screen
To hot
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Gets hot and keyboard is hot to the touch wouldn’t recommend.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear valued customer,
We regret to learn that you are experiencing overheating issues. We do stand behind our product, and we continuously strive to improve our approach and processes in order to achieve customer service excellence. Please follow the troubleshooting steps in our FAQ below. If all steps have been completed, please reach out to us by email at customerloyalty@asus.com and provide the link to this review for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS support channels. Please refer to this case number (N2309025015-0007).
Thank you for choosing ASUS.
Best Regards,
Schottky
ASUS Customer Loyalty US Support
https://www.asus.com/support/faq/1015064/
- Cons mentioned:Screen
Keyboard not working upon start up
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Keyboard was not working upon start up, I had to do the set up using the on-screen keyboard and troubleshoot. ASUS support was not helpful and did not fix the issue. Thankfully I purchased the GeekSquad warranty and will get a new one but this is a big inconvenience.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Daniel L,
Please accept our sincere apologies for the keyboard problem you've encountered with the notebook and our support team, as well as the inconvenience caused. This is not the quality of service we aim to provide, and it is not representative of our brand. At ASUS, we take quality control, testing, and inspections seriously to ensure our products meet high standards. What you've experienced was not intentional. Customer satisfaction is our top priority, and we strive to make every purchase enjoyable. We understand that Best Buy will be replacing the device and we hope that the new device runs smoothly and you enjoy using it
We do stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at customerloyalty@asus.com and include the case number "N2304020247-0017" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support