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Customer Ratings & Reviews

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Customer reviews

Rating 4.5 out of 5 stars with 713 reviews

Rating Filter

Rating by feature

  • Battery Life

    Rating 4.2 out of 5 stars

  • Speed

    Rating 4.7 out of 5 stars

  • Display

    Rating 4.6 out of 5 stars

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Cons mentioned filter

91%would recommend to a friend

Customers are saying

Customers regard the ROG Zephyrus G16's performance and graphics capabilities as exceptional, frequently praising its powerful processing and stunning visuals. The build quality also receives positive feedback, with many appreciating its premium feel. However, some users express concerns about the battery life, noting it could be improved, and others mention issues with heat and fan noise during demanding tasks.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 35 Showing 681-700 of 713 reviews
  • Rated 1 out of 5 stars

    Stutter Issues in ASUS laptops

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    ASUS continues to have stutter issues as a result probably from their armory crate software. I will never buy an asus laptop again.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Dont buy

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    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    No good laptop. Dont work properly! One night only the next its broken

    No, I would not recommend this to a friend
    • Brand response from ASUS Answers
      Posted .

      Dear Cristel A,

      We sincerely apologize for the issues you've faced with the notebook and the inconvenience caused. This is not the quality of service we aim to provide. At ASUS, we take quality control, testing, and inspections seriously to ensure our products meet high standards. What you've experienced was not intentional or representative of our brand. Customer satisfaction is our top priority, and we strive to make every purchase enjoyable. We understand that purchases can be an important decision and we want to ensure that our customers are receiving the best products and services. We appreciate your feedback which our Product team will review.

      Please allow us to make your experience with ASUS a better one. We recommend contacting our support team at https://www.asus.com/us/support/CallUs to further investigate the problem or assistance with getting the device repaired.

      We do stand behind our products and we continuously strive to improve our products and processes to achieve customer service excellence. If you require any further assistance, please send us an email at customerloyalty@asus.com and include the case number "N2304020247-0011" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us, and it enables us to improve our support channels. Thank you for choosing ASUS.

      Best Regards,
      Chantae
      ASUS Customer Loyalty US Support Asus

  • Pros mentioned:
    Build quality, Performance
    Cons mentioned:
    Heat

    Rated 5 out of 5 stars

    Perfect i7/4060 combo

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was thinking about getting a laptop with a more powerful CPU and GPU, however in this thin if a laptop im afraid it would cause cooling issues. It does get warm after some play time, but its not unbearable. Most games i play on it runs great FPS’s and the screen looks great. Overall, would buy again

    I would recommend this to a friend
  • Pros mentioned:
    Graphics, Performance
    Cons mentioned:
    Heat

    Rated 5 out of 5 stars

    Great for 1100

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Heard up too much when charging and closed, otherwise it's great, runs everything one could want to run and everything is smooth, one of the best looking, sleek and non-flashy gaming laptops out there.

    I would recommend this to a friend
  • Pros mentioned:
    Build quality, Graphics

    Rated 5 out of 5 stars

    Gaming Laptop

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very nice build quality. Graphics are excellent. Key feel is nice

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Exceeded expectations

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This was a birthday gift. The computer far exceeded my expectations and handled all of the game titles I was hoping to be able to play, and I look forward to seeing what it can handle as I expand my gaming library. Being able to access my Xbox library from the go was also a huge plus.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 4 out of 5 stars

    Fast laptop for any kind of online work.

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I'm not a gamer . I use the laptop for my business. It's very fast and I like that. The only down side for me e is to be keyboard is small. I like to have the number pad on the keyboard on the right side. Besides that I highly recommend this laptop.

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 4 out of 5 stars

    Pretty good so far

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    it's quite a good device. Got it on sale. Has run everything I've thrown at it and is still chuggin. No defects that I know of, maybe I got lucky. Overall a well rounded laptop.

    I would recommend this to a friend
  • Cons mentioned:
    Battery life

    Rated 4 out of 5 stars

    Great

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This laptop is amazing for gaming and everything else but there still a down side to it. It take up lots of battery while your screen is sleepjng so you might need to go setting and fix that but wvwrythjng else is amazing.0

    I would recommend this to a friend
  • Pros mentioned:
    Graphics

    Rated 5 out of 5 stars

    Fast and great to work with.

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very nice laptop, great for work and play. Graphics are really nice. I didn’t know the brand so I got this because it was the best available one for my budget. Now, I just love this laptop.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Rog zephyrus

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Real good laptop with some decent battery life can handle any of your needs and most games.

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    No lag

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Loving this new laptop, first gaming computer and its way faster than I am use to.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    solid specs with QC issues

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Solid specs overall. Drivers were out of date, and the speakers are questionable (certain sound files play as very muffled) which was not fixed by driver updates. The 1080p screen is just fine. At this price point, you could definitely do better in terms of visual fidelity .

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Best gaming laptop

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The price is right and the performance is good. Im very happy with this

    I would recommend this to a friend
  • Pros mentioned:
    Graphics

    Rated 5 out of 5 stars

    ASUS,MY COLLEGE ROOMY

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This pc is awesome,the graphics are beautiful and vibrant

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good for the price

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Really good computer not a big of gamer but it does handle writing software very well battery life isn’t the greatest if it’s in performance mode but if it’s put into regular online use it last a while I am gonna upgrade the ram because it’s capable of having more but I don’t feel like it’s necessary

    I would recommend this to a friend
  • Cons mentioned:
    Battery life, Heat

    Rated 1 out of 5 stars

    Disappointed

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Loved it in the beginning. Not even three years in and the motherboard died. Best Buy told me with parts and labor it would be over $1000 to fix. I laughed and said no thanks. I won’t be buying this brand again. The laptop also would get really hot even if I wasn’t gaming. Also the battery life was terrible. Why was this laptop so pricey?

    No, I would not recommend this to a friend
    • Brand response from ASUS Answers
      Posted .

      Dear Justin,

      Thank you for bringing this to our attention and I certainly understand your frustration. All ASUS products undergo intensive quality control testing and inspections, this is a random problem. ASUS provides warranty coverage in order to fix or repair any product that may stop working prematurely under normal usage. Should you need assistance sending the unit in for warranty service, You can reach me at customerloyalty@asus.com. Please copy a link to this post as a reference.

      Thank you for choosing ASUS!

      Best Regards,
      Adrian
      ASUS Customer Loyalty – US Support Asus

  • Rated 5 out of 5 stars

    Nicest laptop.

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am very impressed with my new Asus laptop. Great graphics, super fast and very easy to get up and going after I received it. Very pleased with my purchase.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Laptop

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought for my granddaughter loves it. Granddaughter is well pleased with laptop. Does all she needs at this time.

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Not a runner...look for another laptop

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We wanted to love this laptop. It was purchased for my son as a gaming laptop. It has very strong specs and there are no issues with power or the screen - it's really rather awesome in that way. The only issue this laptop has is the MSI gaming app you use to modify things while gaming is non-functional. It's an issue on forums online as well. My son and two of his friends bought the same laptop at same time, and all three had an issue with the MSI gaming app you use while gaming. No fixes worked. It seems MSI has had this problem a couple of years. I'm not sure if it affects every laptop but given we had three we knew of that were purchased and all three had the same issue, we can't recommend this. My son's friend calld ASUS for customer support before returning his to Best Buy and Asus said there was nothing they could do. It's unfortunate as all three loved this laptop but given the MSI gaming app was not functional and had major issues made it impossible to use for gaming.

    No, I would not recommend this to a friend
    • Brand response from ASUS Answers
      Posted .

      Dear Valued Customer,

      Thank you for sharing your experience with THE laptop, and we apologize for the problems you've encountered. At ASUS, we take quality control, testing, and inspections seriously to ensure our products meet high standards. What you've experienced was not intentional. Customer satisfaction is our top priority, and we strive to make every purchase enjoyable. The decision to make a purchase can be an important one, and we want to ensure that our customers receive the best products and services. We appreciate your feedback which our Product team will review.

      Although you have returned the unit, we do stand behind our products and we continuously strive to improve our products and processes to achieve customer service excellence. If you require any further assistance, please send us an email at customerloyalty@asus.com and include the case number "N2309025015-0008" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us, and it enables us to improve our support channels. Thank you for choosing ASUS.

      Best Regards,
      Chantae
      ASUS Customer Loyalty US Support Asus