Customer Ratings & Reviews
- Model:
- GU603VV-G16.I74060
- SKU:
- 6535496
Rating by feature
- Battery Life
Rating 4.2 out of 5 stars
- Speed
Rating 4.7 out of 5 stars
- Display
Rating 4.6 out of 5 stars
Customers are saying
Customers regard the ROG Zephyrus G16's performance and graphics capabilities as exceptional, frequently praising its powerful processing and stunning visuals. The build quality also receives positive feedback, with many appreciating its premium feel. However, some users express concerns about the battery life, noting it could be improved, and others mention issues with heat and fan noise during demanding tasks.
This summary was generated by AI based on customer reviews.
Good product
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent product, I like all its features and picking it up was easy.
I would recommend this to a friend- Cons mentioned:Heat
ROG = LOW QUALITY READ BEFORE BUYING THIS.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.trash laptop and trash company, 1. trash quality after just 2 years of using keyboard keys already not working. (those are 3 main keys i use in my gaming X, C and V). 2. get super-hot you can't even press some keys as they are get too hot from day 1. 3. won't take responsibility about low quality products very poor customer service with low knowledge about hardware or software 4. i owned MAC, HP, LENOVO laptops each last me over 5 years with 0 issues BUYERS!!! BE WANRED!!! DONT FALL FOR THE LOOK!!!! LEARN FROM MY MISTAKE THIS IS VERY POOR-QUALITY PRODUCT WITH 0 HELP AND SERVICE.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear SivanHen,
Please accept our sincere apologies for the problems you've encountered with the notebook and our support team, as well as the inconvenience. This is not the quality of products or services we aim to provide. At ASUS, we take quality control, testing, and inspections seriously to ensure our products meet high standards. What you've experienced was not intentional or representative of our brand. The decision to make a purchase can be an important one, and we want to ensure that our customers receive the best products and services. We understand the impression this may have created and we hope this will not be a long-term lasting impression as you have chosen ASUS as a trusted brand for excellence. Customer satisfaction is our top priority and we will forward your feedback to our team for review.
We would like to make your experience with ASUS a better one. To troubleshoot both the keyboard and the overheating issue described, we recommend following the steps in the FAQ below. Should the issue persist, please send us an email at customerloyalty@asus.com and include the case number "N2304020247-0025" as a reference so that we can further investigate this issue or assist with getting the device repaired. We know that maintaining a functioning unit is an urgent matter, and we are committed to helping you.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. We will do our best to resolve your case quickly. Your feedback is very important to us, and it enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
https://www.asus.com/support/faq/1015071/
https://www.asus.com/support/faq/1015064/
good product
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Good price/value relationship; i bought this one on a discount for blackfriday.
I would recommend this to a friend- Cons mentioned:Battery life
Asus laptops over heat
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Same laptop burned my finger tip best buy or asus wont fix the issue. Motherboard fried twice. Horrible experience will never buy from asus or bestbuy... battery fried too...
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Maria M,
We sincerely apologize for the overheating issue you've faced with the notebook and the inconvenience caused. This is not the kind of quality to expect from ASUS products and it's not the norm. At ASUS, we take quality control, testing, and inspections seriously to ensure our products meet high standards. What you've experienced was not intentional or representative of our brand. The decision to make a purchase can be an important one, and we want to ensure that our customers receive the best products and services. We understand the impression this may have created and we hope this will not be a long-term lasting impression as you have chosen ASUS as a trusted brand for excellence. Providing our customers with a high level of satisfaction is our top priority, and we'll forward your feedback to our Product Team for review.
We would like to make your experience with ASUS a better one. Please send us an email at customerloyalty@asus.com and include the case number "N2309025015-0011" as a reference so that we can further investigate the issues you're experiencing. We know that maintaining a functioning unit is an urgent matter, and we are committed to helping you.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. We will do our best to resolve your case quickly. Your feedback is very important to us, and it enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
Laptop
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I am so satisfied with this purchase, it’s perfect for me.
I would recommend this to a friendGood deal
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Some of the screws wre missing but still good deal
I would recommend this to a friendGreat laptop
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.works great. plays world of warcraft with no lag at all
I would recommend this to a friendGood performance
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Laptop is working fine, I didn't play any game yet to test completely.
I would recommend this to a friendPerfect
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Really good and really fast, just really reliable in all specs
I would recommend this to a friend- Cons mentioned:Screen
Dissapointed and sad
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.After 6 months keyboard doesn’t work,i call to support and let me absolutely sad when asus tellme that warranty isn’t active in my country(Colombia),then i must pay repair….
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear CarlosP,
We regret to learn that you are experiencing keyboard issues. We do stand behind our product, and we continuously strive to improve our approach and processes in order to achieve customer service excellence. Please follow the troubleshooting steps in our FAQ below. If all steps have been completed, please reach out to us by email at customerloyalty@asus.com and provide the link to this review for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS support channels. Please refer to this case number ( N2309025015-0006).
Thank you for choosing ASUS.
Best Regards,
Schottky
ASUS Customer Loyalty US Support
https://www.asus.com/us/support/faq/1015071/
Don’t waste your time
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.We purchased this for our college age son. After 4 months of routine use, the screen failed in the middle of the semester. As a Total Tech member, I felt confident that we would recieve a new computer to replace the defective one and he would be able to continue the semester uninterrupted. In fact, they made us send the computer for service sending it back to the manufacturer. We aren’t sure when he will get the repaired computer back or finally be given permission to exchange it for a new, reliable computer. This makes me question the value of the total tech program. The store manager said that we would need to go to the original Best Buy where we had purchased the computer originally and they might defect it out and replace it with a new reliable computer. That store is 300 miles away and why should we need to go to the original Best Buy when Best Buy is a national chain? The Geek Squad member that helped us was very knowledgable and had seen the problem a number of times. It seems to be a problem with Asus laptops. I would think twice about buying an Asus computer and do your homework before investing in Totaltech Care.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Valued Customer,
We sincerely apologize for the display issue you've faced with the notebook and the inconvenience caused. This is not the kind of quality to expect from ASUS products and it's not the norm. All ASUS products undergo intensive quality control, testing, and inspections. What you've experienced was not intentional or representative of our brand. Customer satisfaction is our top priority, and we strive to make every purchase enjoyable. Please allow us to make your experience with ASUS a better one. We recommend contacting our support team at https://www.asus.com/us/support/CallUs to further investigate the problem or assistance with getting the device repaired.
We do stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at customerloyalty@asus.com and include the case number "N2304020247-0018" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
garbage
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.absolutely garbage product that i cannot wait to return. first, the key board would just stop working and i would have to forcibly shut it down. on top of this the mouse would just not respond, then a pixel went out. i exchanged it for a new one. now, the the speakers went out and at 100% volume it sounds like it’s underwater. the laptop is kept in a case and hasn’t been dropped or had anything spill on it; garbage product with garbage materials. back to razer.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Alexis,
We sincerely apologize for the issues you've faced with the laptop and the inconvenience caused. This is not the kind of quality to expect from ASUS products and it's not the norm. At ASUS, we take quality control, testing, and inspections seriously to ensure our products meet high standards. What you've experienced was not intentional or representative of our brand. Customer satisfaction is our top priority, and we strive to make every purchase enjoyable. The decision to make a purchase can be important, and we want to ensure that our customers receive the best products and services. We understand the impression this may have created and we hope this will not be a long-term lasting impression as you have chosen ASUS as a trusted brand for excellence. It is greatly appreciated that you have provided us with your feedback, which will be passed to our Product Team for review.
Please allow us to make your experience with ASUS a better one. Before returning the device, we recommend troubleshooting the issue by following the instructions in the FAQ below. If you require further assistance, don't hesitate to get in touch with our support team at https://www.asus.com/us/support/CallUs.
We do stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at customerloyalty@asus.com and include the case number "N2304020247-0024" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
https://www.asus.com/support/faq/1015070/
Junk
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Have attempted to load programs three times and each time it freezes up and each time I have to factory reset and lose all the work I've done. Piece of junk and I can't take it back what a waste of time and money. And you try to get a hold of aces to find out if you can return it get it repaired whatever and you don't get anywhere with them.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear JLLC,
We sincerely apologize for the performance issues you've faced with the notebook and the inconvenience caused. This is not the kind of quality to expect from ASUS products and it's not the norm. All ASUS products undergo intensive quality control, testing, and inspections. What you've experienced was not intentional or representative of our brand. Customer satisfaction is our top priority, and we strive to make every purchase enjoyable. Please allow us to make your experience with ASUS a better one.
To troubleshoot the issue described, we recommend following the steps in the FAQ below. Should the issue persist, please contact our support team at https://www.asus.com/us/support/CallUs to investigate the problem further or assistance with getting the device repaired.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at customerloyalty@asus.com and include the case number "N2304020247-0023" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
https://www.asus.com/in/support/faq/1038855/