Customer Ratings & Reviews
- Model:
- GA605WI-G16.R94070
- SKU:
- 6583376
Rating by feature
- Battery Life
Rating 4.3 out of 5 stars
- Speed
Rating 4.8 out of 5 stars
- Display
Rating 4.9 out of 5 stars
Customers are saying
Customers frequently mention the exceptional performance, stunning OLED display, and long battery life of the ROG Zephyrus G16. They appreciate the powerful AMD Ryzen AI 9 HX processor, NVIDIA RTX 4070 graphics, and 32GB of memory, which enable smooth and efficient multitasking and gaming. While some users have concerns about overheating, many find that the cooling system is adequate with proper adjustments.
This summary was generated by AI based on customer reviews.
Dont recommend purchasing open box.
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased this in open box “excellent” online. When I opened it it was dirty covered in sticky residue drops, not sure what, maybe soda and some kind of animal hair? It also had scraches and marks all over it. Not a first good impression of what I received. Plugged it in to charge. When I powered it on I got the red gamers republic logo and then nothing. It stayed on a dark blue screen with the blue mousepad curser on the screen and thats it. What an absolute disappointment. Went to my local bestbuy and had an awesome geeksquad agent help me return it that same day for a full refund and than promtly helped me order this same laptop but new. Whoever is supposed to be grading these laptops obviously didnt check this one at all and it should bot have been available to sell. Really need to work on that, bestbuy.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear AmberM,
Thank you for your feedback.
We certainly understand your disappointment with the quality of the product you received from your seller and the inconvenience this may have caused you. Normally, we recommend to contact your seller for a resolution if a brand-new product was ordered and paid, and a used item with marks and scratches was delivered to you. Should you need further assistance with the product, please email me at cl-rodel@asus.com and I would be more than happy to help. Or you are most welcome to call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent from the link: https://www.asus.com/us/support/article/1135/.
Thank you for choosing an ASUS product.
Regards,
Rodel
ASUS Customer Loyalty
Good Laptop but a Horrible Experience...
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased this laptop for a very specific work project and it failed me almost immediately. My purchase was on October 22nd and 1st use was early November. My project is overseas (Trinidad) and within 20 minutes of use whilst playing a regular Youtube video, the left side speaker sounds as if its completely blown out: sounds like a crunchy static mess at the slightest bit of bass being played. I would consider myself a power-user with good computer knowledge, I've cleaned and reinstalled all drivers, factory reset , updated bios and applied all updates and fixes and I still have a blown out sounding left-side speaker. Now I'm stuck overseas with a laptop that I purchased in large part because of its impressive sound capability. I'm in Trinidad and unable to return until April 2025 as my work is imperative. I looked online to see quite a few other similar issues. I'm absolutely disappointed, especially considering the High Price of this unit and my current work situation. If Best Buy would honor a replacement I would be happy to amend this review, but as i mentioned, I need to use it even in its handicapped state until April 2025.
I would recommend this to a friendBrand response from ASUS Answers
Posted .Dear Bluehollow,
We're sorry to hear that the speaker on the notebook is not working properly and we apologize for the inconvenience caused. What you've experienced was not intentional or representative of our brand. To troubleshoot the issue described, we recommend following the steps in the FAQ below. Should the issue persist, please contact our support team at https://www.asus.com/us/support/CallUs to further investigate the problem or assist with repairing the device.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at customerloyalty@asus.com and include the case number "N2408020147-0004" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
[Windows 11/10] Troubleshooting - Sound (Speakers/Microphones) problems - https://www.asus.com/in/support/faq/1015070/
Defective Screen
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased this laptop to use for school/gaming. It was an open box. Unfortunately the screen was damaged. The left side of it would blur it looked like static. I was thinking whoever bought it before me must have dropped it. I got a refund for it and purchased the exact same laptop only this time brand new. To my surprise the screen on this one was also not functioning correctly. In fact it was worse than the open box one. The entire screen would flash on and off repeatedly at random times. I was very disappointed.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Iver,
Thank you for reaching out.
We certainly understand your disappointment and the inconvenience this may have caused if two laptops you receiving are not working properly. All ASUS products undergo intensive quality control testing and inspections. The screen flashing on and off is not always a hardware issue. If you are having this random screen flashing, this can happen during the initial WIndows setup and while installing updates. This means updates are being installed and applied in the System Registry. This will go away once updates were all installed completely. If you need further assistance with the product, please email me at cl-rodel@asus.com and I would be more than happy to help. Or, you are most welcome to call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent from the link: https://www.asus.com/us/support/article/1135/.
Thank you for choosing an ASUS product.
Regards,
Rodel
ASUS Customer Loyalty
Two bad experiences before going back to lenovo
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I had recently im december got the lenovo legio 5i pro, but then yesterday deciced to return it for this asus G16 instead, but it woudnt even try scaning for wifi signals like its wifi card was broken or something, so i gave it one more try and got it returned for a replacement, this second G16 immediantly went to the bios menu which showed no drive installed which was correct as restarting it just ended with the blue screen of death displayed and error messages saying its diagnosing your pc but it never got anywhere and constantly rebooted itself so i returned it to and went back to getting the same lenovo legion laptop i had in the first place
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Vgking,
Thank you for your feedback.
We certainly understand your disappointment and the inconvenience this may have caused if two laptops you received are having issues. ASUS is an ISO certified company, as a result, all products go into a strict quality manufacturing standard. All ASUS products undergo intensive quality control testing and inspections that ensure each one is trouble-free, and are built to last. The first laptop scanning a WIFI connection is typical. Windows 11 requires an internet connection to complete the initial Windows setup successfully. To resolve the blue screen of death issue on the second laptop, simply do a power cycle and load optimize default settings in the BIOS setup page. Additionally, no external USB device is connected before rebooting the laptop.
If you need further assistance with the laptop or other ASUS products, please email me at cl-rodel@asus.com and I would be more than happy to help. Or, you are most welcome to call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent from the link: https://www.asus.com/us/support/article/1135/.
Thank you for choosing an ASUS product.
Regards,
Rodel
ASUS Customer Loyalty
- Pros mentioned:Overall performance
Great laptop plagued with sleep issues in BIOS 310
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I want to start the review off by saying I LOVE this laptop. Everything performs flawlessly when it's on. However, there is a sleep issue that was introduced with BIOS version 310 where the laptop will not wake back up from sleep despite making sure all drivers are up to date. Reverting back to BIOS version 306 resolves the issue for me. ASUS Support has been no help. See my thread on the ROG Forum: https://rog-forum.asus.com/t5/gaming-notebooks/asus-rog-zephyrus-g16-ga605wi-bios-version-310-issues-with/m-p/1083212#M9905
I would recommend this to a friendBrand response from ASUS Answers
Posted .Dear iErayDursun,
We're sorry to hear that the ASUS ROG Zephyrus G16 Gaming Laptop is unable to wake from sleep mode and we apologize for any inconvenience this may have caused you. To troubleshoot the issue described, we recommend following the steps in the FAQ below.
Should the issue persist, please email us at customerloyalty@asus.com and include the case number "N2408020147-0008" as a reference so that we can investigate this issue further. We know that maintaining a functioning unit is an urgent matter, and we are committed to helping you.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. We will do our best to resolve your case quickly. Your feedback is very important to us, and it enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
[Windows 11/10] Troubleshooting - Unable to Wake Up from Sleep or Hibernate Mode - https://www.asus.com/support/faq/1042630/
Zephyrus G16 is a beautiful mess
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This product is supposed to be one of the best laptops you can currently buy but in my experience its a beautifully wrapped glitchy, underperforming, and faulty machine. I bought my Zephyrus G16 AMD 4070 2TB model just back in November 2024 (currently February 2025) and it has not worked to the level of a used $300 laptop since the day i opened it. Being my first experience owning a windows machine i thought, perhaps settings needed to be changed, maybe reinstall Windows 11, check the bios, update drivers, etc. but problems never stopped coming on a daily basis with this machine. After a month of on and off annoying issues like glitchy screen on startup, not being able to close applications, dead pixel looking white lines that will appear on and off on my task bar, networking issues, the list goes on - i knew I should not have to be going through all of this effort just to get the laptop to work properly. I paid $2200 for this laptop and its taken me more time to look into the problems it has on a daily basis than the amount of time Ive actually been able to use it. This includes having to send it back to the manufacturer to “fix” it when it was completely unusable due to a networking issue and by networking issue i mean completely being unable to connect to any internet which was not fixable without anything less than full Windows 11 reboot amongst other measures taken by the manufacturer. This happens after less than two months of owning it! It was gone for 2 weeks, i only owned it for about 7 weeks. How I wasn't just immediately refunded/store credited is beyond me. I’d expect more of both ASUS and Best Buy. Its clear that the longevity of this machine is more than just at risk, its a certainty that it is not what it should be and sure as shoot is not what i paid for. Do yourself a favor and stay away from this product.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Cmar96,
Thank you for your comment.
We certainly understand your disappointment and the inconvenience this may have caused if you are experiencing multiple issues with this laptop. ASUS is an ISO certified company, as a result, all products go into a strict quality manufacturing standard. All ASUS products undergo intensive quality control testing and inspections that ensure each one is trouble-free, this is a random problem. To resolve these issues, ensure Windows, drivers, BIOS, applications and games are up to date. If this was performed to no avail, please try to do a factory reset, Windows is possibly corrupted. For helpful tips on how to perform a factory reset, please follow the instructions posted at: https://www.asus.com/us/support/faq/1013063/ . After a successful factory reset, install all updates. If problem persists after a factory reset, wee recommend you send the product in for service to determine if this is a hardware issue so this may be resolved immediately. An RMA number is required to send it in for service. For RMA details, please go to: https://www.asus.com/us/support/article/818/. If you need more information or further assistance with the warranty for the product, please email me at cl-rodel@asus.com and I would be more than happy to help. Or, you are most welcome to call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent from the link: https://www.asus.com/us/support/article/1135/.
Thank you for choosing an ASUS product.
Regards,
Rodel
ASUS Customer Loyalty
- Cons mentioned:Heat
Overheating, runs too hot
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I got this laptop solely to game with friends when away from home, a week or so of using it later and it OVERHEATS like the cooling in the system is non-existent! Not to mention the battery life is awful, I know gaming laptops run hot but the temps (90c+) for the games I'm playing (Roblox, Minecraft, etc) are ridiculous and it isn't even overclocked. I was severely disappointed and I returned the system a day later, I cannot recommend this laptop to anyone, 1 star.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Hifumin,
We sincerely apologize for the overheating and battery issues you've faced with the Gaming Notebook and for the inconvenience caused. This is not the kind of quality to expect from ASUS products and it's not the norm. Providing our customers with a high level of satisfaction is our top priority, and we'll forward your feedback to our team for review.
Having returned the notebook, we hope that you were able to obtain a functional replacement.
We do stand behind our products and we continuously strive to improve our products and processes to achieve customer service excellence. If you require any further assistance, please send us an email at customerloyalty@asus.com and include the case number "N2408020147-0003" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us, and it enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
Good to Bad
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.When I first got it, this laptop was a 10/5 laptop. But, the screen is cracked and now.. my 2k+ is gone, since the 1 year warranty that came with I t is not usable for bestbuy purchased laptop as asus customer support told me. Geeksquad told me it will cost me $80 to uust send it in and get a diagnosis. I wish Bestbuy would look at this review and help me to at least send it in for free diagnosis.
I would recommend this to a friendGreat Until it Breaks
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I got an open box one one with a hardware defect and had to return it since best buy could swap it out for another unit. Now the sale price for the holidays is over, and I can't afford to buy this model now. Do yourself a favor and check your event logs if you buy this unit. If you see anything about a "WHEA" error or PCIE buss issues, you're done. Overall a disappointing experience, especially after my g14 2022 died 3 months out of warranty.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear JimmyB,
Thank you for your comment.
We do understand your disappointment and the inconvenience this may have caused regarding the issue with the open box laptop from your seller. The "WHEA" error or PCIE buss issues can either be a software or hardware related. To resolve a software issue, check if Windows, the chipset driver and BIOS are up to date. Updates for this laptop are available for download at: https://rog.asus.com/us/laptops/rog-zephyrus/rog-zephyrus-g16-2024-ga605/helpdesk_download/ . If you are experiencing an overheating issue, ensure the air ventilations are free from obstructions in order to have an efficient air flow for better heat dissipation. While gaming, please ensure no resource hungry applications are running in the background, this will definitely spike the temperature and will cause the error message. If these steps were performed to no avail, please try to run a diagnostics or optimization test using the "My ASUS" utility software or application. If this is not pre-installed on the laptop, please download the application at the Microsoft Store. For details on how to use "My ASUS", please go to: https://www.asus.com/support/FAQ/1041686/.
Should you need further assistance with the laptop, please email me at cl-rodel@asus.com and I would be more than happy to help. Or, you are most welcome to call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent from the link: https://www.asus.com/us/support/article/1135/.
Thank you for choosing an ASUS product.
Regards,
Rodel
ASUS Customer Loyalty
Terrible Connectivity
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.WiFi 7 keeps freezing, connectivity drops, RAM usage in idle is 10GB, and streaming video freezes. I called Asus multiple times to fix the problem, but the care agents did not know anything.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Joe N,
We regret to learn about the wireless connectivity issue you're facing with the laptop, and we apologize for the difficulties you have encountered with our support team. What you've experienced was not intentional or representative of our brand.
To troubleshoot the issue described, we recommend following the steps in the FAQ below. Should the issue persist, please send us an email at customerloyalty@asus.com and include the case number "N2408020147-0005" as a reference so that we can further investigate this issue. Maintaining a functioning unit is an urgent matter, and we are committed to helping you.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. We will do our best to resolve your case quickly. Your feedback is very important to us, and it enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
[Windows 11/10] Troubleshooting - Wireless Network (Wi-Fi) Issues - https://www.asus.com/support/faq/1015073/
That bug is disgusting.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It has a terrible bug where the screen stays black and doesn't respond to anything, even though it's on.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Mizer,
We sincerely apologize for the black screen issue you've faced with the notebook and for the inconvenience caused. This is not the kind of quality to expect from our products and it's not the norm. Please allow us to make your experience with ASUS a better one.
To troubleshoot the issue described, we recommend following the steps in the FAQ below. Should the issue persist, please contact our support team at https://www.asus.com/us/support/CallUs to further investigate the problem or assist with repairing the device.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at customerloyalty@asus.com and include the case number "N2408020147-0002" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
https://www.asus.com/support/faq/1014276/
Great laptop ruined by a qlc ssd.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Constantly lags due to then horrid micron 2400 qlc drive. Very bad small file performance/iops sub sata performance. Updates take forever because of the 4k iops only being about 6k... or 26MB/s utter trash. And at $2200 this is unforgivable.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Disappointed,
Thank you for your comment.
We appreciate your feedback. Information coming from valuable customers, like you, will continuously help us improve our future product offering and services. Generally, QLC SSD is adequate for gaming and it doesn't cause problems while gaming, just ensure Windows, drivers, games are up to date. Additionally, ensure the laptop has access to a working internet service since poor or unstable internet connection will definitely cause performance issue. Should you need further assistance with the product, please email me at cl-rodel@asus.com and I would be more than happy to help. Or you are most welcome to call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent from the link: https://www.asus.com/us/support/article/1135/.
Thank you for choosing an ASUS product.
Regards,
Rodel
ASUS Customer Loyalty
- Cons mentioned:Heat
Low performer 4070 and a lot of heat
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It overheats! Got 2 of them and both suffered from the same issue. Even browsing on the internet made the metal keyboard very hot to touch
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Rafael,
We sincerely apologize for the overheating issue you've faced with the notebooks and for the inconvenience caused. This is not the kind of quality to expect from ASUS products and it's not the norm. At ASUS, we take quality control, testing, and inspections seriously to ensure our products meet high standards. What you've experienced was not intentional or representative of our brand. The decision to make a purchase can be an important one, and we want to ensure that our customers receive the best products and services. We understand the impression this may have created and we hope this will not be a long-term lasting impression as you have chosen ASUS as a trusted brand for excellence. Providing our customers with a high level of satisfaction is our top priority, and we'll forward your feedback to our Product Team for review.
Please allow us to make your experience with ASUS a better one. To troubleshoot the issue described, we recommend following the steps in the FAQ below. Should the issue persist, if you are still within the window, we recommend contacting the place of purchase for an exchange or return. Please rest assured that if you cannot gain resolution when contacting the place of purchase, we will be glad to provide further assistance.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at customerloyalty@asus.com and include the case number "N2408020147-0001" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
https://www.asus.com/support/faq/1015064/