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Customer Ratings & Reviews

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Customer reviews

Rating 4.3 out of 5 stars with 224 reviews

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Rating by feature

  • Battery Life

    Rating 4.0 out of 5 stars

  • Speed

    Rating 4.6 out of 5 stars

  • Display

    Rating 4.7 out of 5 stars

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Cons mentioned filter

87%would recommend to a friend

Customers are saying

Customers have good things to say about the ROG Zephyrus G16, highlighting its excellent build quality, smooth performance, and beautiful OLED display. The laptop is also praised for its portability and decent battery life. Some users have noted that the fans can get loud and the device can get hot, while others find the touchpad clicks a bit stiff.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 10 Showing 181-200 of 224 reviews
  • Rated 4 out of 5 stars

    Great thin laptop

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good laptop, just dont expect a full rtx4080 performance. Since it’s super thin it won’t feed a lot of power to the cpu and gpu

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Gaming computer required for college.

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought for my child who needed the extra RAM and VRAM for software he uses in college design classes. He likes that it’s thinner than other gaming computers. This met the recommend requirements for Lumion.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Nice laptop, but returned for 4090 G16

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Decent laptop, I returned the for G16 4090, I was looking for more performance but in the end I returned the G16 again for the new Razer blade 16 OLED

    I would recommend this to a friend
  • Cons mentioned:
    Heat dissipation

    Rated 2 out of 5 stars

    Laptop keeps shutting down while playing Cyberpunk

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Every time I try to play Cyberpunk 2077 while connected to an external monitor (LG C2 42 Oled), the laptop gets extremely hot above the keyboard. So hot I can't touch it. After about 10 minutes, the entire laptop shuts down. All of the drivers are up-to-date, so I am not sure what is going on. I am not happy though, this purchase was over $3000 and this shouldn't be happening. :(

    No, I would not recommend this to a friend
    • Brand response from ASUS Answers
      Posted .

      Dear JustinE,
      We regret to learn that you are experiencing overheating issues. We do stand behind our product, and we continuously strive to improve our approach and processes in order to achieve customer service excellence. Please follow the troubleshooting steps in our FAQ below. If all steps have been completed, please reach out to us by email at customerloyalty@asus.com and provide the link to this review for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS support channels. Please refer to this case number (N2403008258-0002).
      Thank you for choosing ASUS.

      Best Regards,
      Schottky
      ASUS Customer Loyalty US Support
      https://www.asus.com/support/faq/1015064/ Asus

  • Rated 5 out of 5 stars

    Rog

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This laptop is amazing super lightweight and to have this much power in it is amazing while also looking very sleek and professional. Love it gaming on it has been amazing !!

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good laptop

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It’s a good laptop, great screen, great performance. Only bad things are the battery life and the trackpad is only ok.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    It was a amazing laptop!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Loved it while i had it only reason i got rid of it is because i travel for work and stay at alot of remote locations with little to no wifi and hotspot only does so much for gaming

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Find Another Laptop! Huge Purchase Mistake

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased this laptop less than five months ago, thrilled by the specs and features - only to end up entirely disappointed. I'll skip to the important part first - one day, I opened my bag to find my laptop screen broken. I didn't hit it or damage it in any particular way. I always kept it in a soft carrying case. Even still, it ended up damaged. I gave it to best buy to send off to be repaired. A few weeks later, I came to pick up my laptop, only to discover that they had not fixed it. Instead, they REFUSED. They informed me that this particular model of laptop breaks so frequently that they were UNWILLING to fix it for any price. Apparently, most of the time, when this laptop breaks, it breaks again within a few weeks. Now, I am left with a two thousand dollar brick that I am unable to use. Due to this incident, I am unable to give this laptop a positive review. Learn from my mistake. Do yourself a favor and buy a machine that is sturdy, durable, and if it breaks, Best Buy will actually give you a quote to repair it!

    No, I would not recommend this to a friend
    • Brand response from ASUS Answers
      Posted .

      Dear MatthewO,


      Thank you for your comment.

      We certainly understand your disappointment and the inconvenience this may have caused if the screen was broken after five months of usage. All ASUS products undergo intensive quality control testing and inspections, and are built to last, this is a random problem. ASUS provides warranty for this product, however physical or customer induced damage is not covered. We recommend you send the product in for service to determine the root cause of the screen damage. A RMA number is required to send it in for service. For RMA details, please go to: https://www.asus.com/us/support/article/818/. If you need more information or further assistance with the warranty for the product, please email me at cl-rodel@asus.com and I would be more than happy to help. Or, you are most welcome to call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent from the link: https://www.asus.com/us/support/article/1135/.



      Thank you for choosing an ASUS product.


      Regards,


      Rodel

      ASUS Customer Loyalty Asus

  • Rated 5 out of 5 stars

    Solid Windows PC with premium macbook feel

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Solid Windows PC with macbook esqe vibe/feel. But battery life still leaves much to be desired (about 3 hours on one charge)

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Light and fast

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Light, powerful with an amazing screen and battery life. It is worth the extra you're paying for the 4080 and vapor chamber.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great overall

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product, very fast processor highly recommended. Can handel gaming and editing

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It was great, i like it , really awsome, the best you could ask for

    I would recommend this to a friend
  • Pros mentioned:
    Build quality

    Rated 2 out of 5 stars

    Sucks!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Outside looks pretty and premium, but the performance sucks!!

    No, I would not recommend this to a friend
    • Brand response from ASUS Answers
      Posted .

      Dear Emilio,

      We sincerely apologize for the performance issues you're experiencing with the ASUS ROG Zephyrus G16 Gaming Laptop and for the inconvenience this has caused you. This is not the kind of quality to expect from our products and it's not the norm. To further investigate the problem described, we recommend contacting our support team at https://www.asus.com/us/support/CallUs.

      We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at customerloyalty@asus.com and include the case number "N2403008258-0010" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.

      Best Regards,
      Chantae
      ASUS Customer Loyalty US Support Asus

  • Rated 5 out of 5 stars

    Good performing laptop

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Laptop runs a bit hot but the performance is decent for its size. Timespy score on Turbo: 14,922. Definitely rivals some lower to mid end gaming PCs

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Laptop review

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great laptop. Will get very hot but that’s expected with the slim design. Would recommend.

    I would recommend this to a friend
    • Brand response from ASUS Answers
      Posted .

      Dear Review1116,

      Thank you for sharing your feedback on the ASUS ROG Zephyrus G16 Gaming Laptop, and we're sorry to hear that it's overheating. To troubleshoot this issue, we recommend following the steps in the FAQ below. Should the issue persist, please contact our support team at https://www.asus.com/us/support/CallUs to further investigate the problem.

      We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at customerloyalty@asus.com and include the case number "N2403002072-0008" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.

      Best Regards,
      Chantae
      ASUS Customer Loyalty US Support

      [Windows 11/10] Troubleshooting - Overheating and Fan issues -  https://www.asus.com/support/faq/1015064/ Asus

  • Rated 5 out of 5 stars

    Asus Laptop

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far this has been the perfect gaming computer for me.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Amazing

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Top tier laptop. Games are just gorgeous. Highly recommend

    I would recommend this to a friend
  • Pros mentioned:
    Build quality, Oled quality, Performance
    Tech Insider Network Member

    Rated 5 out of 5 stars

    Best gaming experience on-the-go by far!

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    Tech Insider Network Member
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best gaming experience on-the-go by far! I made the move from console gaming to PC gaming about 8 years ago. I have always had a desktop set up, but three years ago I wanted to see how a laptop compared, but immediately returned it because the laptop did not even come close to the desktop performance. Fast forward to now, and I am happy to be surprised by the performance of this ASUS ROG ZephyrusG16 with a 4080. I had a scheduled trip to Barcelona, Spain, and so I thought it would be the perfect occasion to bring this with me to casually game in my downtime, and honestly, it’s on-par with my 4070 that I have on my desktop set up. For games such as FIFA and F1, I don’t really see any performance drops compared to my desktop set up, and for Warzone/CoD which is the most demanding multiplayer I play with friends, it honestly surpassed my expectations. On multiplayer 5v5, I was getting a consent fps of 120-140 with the recommended settings. It looked beautiful so I really didn’t play with the settings much. For Warzone, It was close to 90 and 100fps, and keep in mind this is with the internet from my hotel. I was very happy I could jump in for a couple of games with my friends regardless of the difference in time zones. Now here is just a quick overall score based on my experience using this beautiful laptop in a little over a week. Performance 5/5 – like I mentioned, it surpassed my expectations of what a gaming laptop can do nowadays. Using a mouse and the built-in keyboard allowed me to game COMPETIVELY on the go, and I have not had this experience before. I can’t say my girlfriend loves the idea of me bringing my gaming set up to our vacations, but with this I can jump on a quick game when I have some downtime. The computer feels fast, responsive. Design 5/5 – the major reason why I have stayed away from windows laptops is because they were seriously not appealing to me when it came to the design. I always wondered when more laptops would start using the unibody aluminum, and it looks like the time is now. I never had a laptop that gave me productivity and gaming flexibility in such an elegant design. I don’t want to scream to the world that I have a gaming device with RGB in every corner, and so this design fits me. I actually changed the keyboard color to a simple white and it looks fantastic. Classic. Portability 5/5 Some may argue that a 16in is not that portable, but I just traveled through Spain with this on my backpack and had zero issues. Yes, the charger is bulkier than what I prefer, but no deal breaker for me. Display 5/5 – Once I got an OLED TV, I knew this was the technology for me, but oh boy do games look different in OLED monitors. And none of the games I am playing on this can reach the 240hz, the fact that it’s a 240hz makes me feel like the framerates look better than on my 175hz monitor for my desktop set up. OLED really does complement the beautiful design they went with. Thermals and Fan Noise 4/5 – this is the only area where I won’t give this a 5 out of 5. The laptop can get hot on the top of the keyboard during demanding games even for short periods of time, but using AWSD, I never felt a pinch of hot at all. They managed to keep it away from the keys that one would normally use. For the fans, yes they can get loud even when you aren’t playing hard core games, and maybe this is a setting I need to figure out, but when you’re gaming just be ready to turn the volume all the way up or wear headphones to block out the fan noise. All in all, I love this gaming laptop that really doesn’t look like a gaming laptop, it looks nice, professional, and stealthy, and this is perfect for me. I recommend this to anyone looking for a laptop or even to someone deciding between a laptop or a desktop set up. This will give you a similar performance, at least with the games that I mentioned. For now, I am keeping both this laptop and my gaming desktop, but I wouldn’t be surprised if decided to sell my desktop in the future because this performed so good.

    I would recommend this to a friend
  • Pros mentioned:
    Build quality

    Rated 2 out of 5 stars

    Hardware faults

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Speakers were distorted and games always ran choppy. Overall beautiful screen but not worth the issues for the price.

    No, I would not recommend this to a friend
    • Brand response from ASUS Answers
      Posted .

      Dear Nathan C,

      We sincerely apologize for the issues you've faced with the notebook and for the inconvenience caused. This is not the kind of quality to expect from ASUS products and it's not the norm. At ASUS, we take quality control, testing, and inspections seriously to ensure our products meet high standards. What you've experienced was not intentional or representative of our brand. The decision to make a purchase can be an important one, and we want to ensure that our customers receive the best products and services. We understand the impression this may have created and we hope this will not be a long-term lasting impression as you have chosen ASUS as a trusted brand for excellence. Providing our customers with a high level of satisfaction is our top priority, and we'll forward your feedback to our Product Team for review.

      Please allow us to make your experience with ASUS a better one. To troubleshoot the speaker and performance issue described, we recommend following the steps in the FAQ below. Should the issue persist, please contact our support team at https://www.asus.com/us/support/CallUs to further investigate the problems or assist with repairing the device.

      We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at customerloyalty@asus.com and include the case number "N2403008258-0004" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.

      Best Regards,
      Chantae
      ASUS Customer Loyalty US Support

      https://www.asus.com/in/support/faq/1015070/
      https://www.asus.com/support/faq/1038855/ Asus

  • Rated 5 out of 5 stars

    Nearly perfect laptop

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sleek and fast Good to have 4080 and such thin laptop

    I would recommend this to a friend