Customer Ratings & Reviews
- Model:
- GU605MZ-G16.U94080
- SKU:
- 6570223
Rating by feature
- Battery Life
Rating 4.0 out of 5 stars
- Speed
Rating 4.6 out of 5 stars
- Display
Rating 4.7 out of 5 stars
Customers are saying
Customers have good things to say about the ROG Zephyrus G16, highlighting its excellent build quality, smooth performance, and beautiful OLED display. The laptop is also praised for its portability and decent battery life. Some users have noted that the fans can get loud and the device can get hot, while others find the touchpad clicks a bit stiff.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Performance
Good laptop with a few drawbacks
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.So far the laptop is pretty good. It performs well for what I bought it for. Couple of notes. It has some trouble going into sleep mode when you close the lid and it does fingerprint pretty bad because of the finish of the chasis
I would recommend this to a friend - Pros mentioned:Performance
Slick and hopefully good for engineering classes
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Delivered on time. Too early to say anything about performance.
I would recommend this to a friend Over priced, under performing 1yr Warranty
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I can't rate any lower. It's not Best Buy's fault that the entire high end Asus line, like the Zephyrus 16" is a complete waste of money. Why? I spent $2500 and barely used it (5 hours per week) to have the display spontaneously go out at 6 months. The warranty covered it, requiring a 2 week service, but Asus wouldn't even pay 2 way shipping. Next, the USB and Ethernet ports, which were also barely used, became so loose that moving a controller disrupted the neighboring ports & connection. I know what reinforced ports are from my own server technician experience. I just let that go. They put graphics cards, without adequate cooling support, in to sub par hosts. They're charging for another company's gpu. At 18 months, the primary cooling fan goes out with a whining, grinding scream. That's after minimal use, double efforts at spacing and ventilation, no heavy loads etc. A 2500 laptop came with a 1 year warranty. It's unusable until the fan is repaired. That is absolutely ridiculous. This assembly should have never existed. It also had issue with sound crackling under high gpu heat and often refused to go to sleep due to whatever driver issues existed. I can safely say I will never give Asus another penny. The performance is not even that great. I'll just not game on a laptop if the product is this poor.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Joseph D,
We sincerely apologize for the issues you've faced with the notebook and the inconvenience caused. This is not the kind of quality to expect from ASUS products and it's not the norm. At ASUS, we take quality control, testing, and inspections seriously to ensure our products meet high standards. What you've experienced was not intentional or representative of our brand. The decision to make a purchase can be an important one, and we want to ensure that our customers receive the best products and services. We understand the impression this may have created and we hope this will not be a long-term lasting impression as you have chosen ASUS as a trusted brand for excellence. Providing our customers with a high level of satisfaction is our top priority, and we'll forward your feedback to our Product Team for review.
Please allow us to make your experience with ASUS a better one. To further investigate the problems you're experiencing, we recommend contacting our support team at https://www.asus.com/us/support/CallUs.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at customerloyalty@asus.com and include the case number "N2405037624-0001" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
- Pros mentioned:Build quality
DOES NOT PLAY GAMES
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The laptop is amazing at everything except gaming. It has a sleek design and incredible speakers and display. Even the start up time for games is the fastest I’ve ever seen. The gaming experience is horrible for something far better than my desktop pc. On games like rust it’s unplayable 15fps max and beamng is kinda playable but unplayable when you add ai. Overall I’ve spent 2 weeks messing with the software and settings but to no avail. I hope someone sees this and could help me with my issue.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Aidan J,
Thank you for sharing your feedback on the ASUS ROG Zephyrus G16 laptop, and we apologize for the performance issues when gaming. To troubleshoot the issue described, we recommend following the steps in the FAQ below. Should the issue persist, please contact our support team at https://www.asus.com/us/support/CallUs to investigate the problem further.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at customerloyalty@asus.com and include the case number "N2405037624-0010" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
[Windows 11/10] How to optimize your gaming experience - https://www.asus.com/support/faq/1046445/