Customer Ratings & Reviews
- Model:
- GU605MZ-G16.U94080
- SKU:
- 6570223
Rating by feature
- Battery Life
Rating 4.0 out of 5 stars
- Speed
Rating 4.6 out of 5 stars
- Display
Rating 4.7 out of 5 stars
Customers are saying
Customers have good things to say about the ROG Zephyrus G16, highlighting its excellent build quality, smooth performance, and beautiful OLED display. The laptop is also praised for its portability and decent battery life. Some users have noted that the fans can get loud and the device can get hot, while others find the touchpad clicks a bit stiff.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Build quality
Great new machine
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Extremely crisp screen Feels great. Would prefer a 14.5 inch model at biggest though. Unsure how temps are didn't test too much
I would recommend this to a friend - Pros mentioned:Build quality, Oled quality, PerformanceCons mentioned:Noise level
Really Good Powerhouse Gaming PC
|Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I've been playing on the Asus - ROG Zephyrus G16 for the past couple days. Here are a few of my impressions so far. First, this feels like a premium build laptop. When I first picked it up, it looked and felt like I was hold a MacBook. I really like the aluminum build and it has some cool lighting options on the rear lid. It's super thin, has multiple USB and USB C ports along with HDMI and microphone input. I like that all the ports are on the side of the laptop as opposed the rear. Just makes cord management way easier. The keyboard layout feels good to use, although the track pad will need to be adjusted for most. I had to press as far left as possible in order to make a click on something on the screen. If I pressed the middle at all, it wouldn't take. The speakers sounded really good too. They don't have that muffled volume that many low quality speakers have. It can get pretty loud too, which is a good thing when I talk about the fan volume. The biggest pro for me is the screen. My games looked absolutely beautiful. This is my first experience with an OLED 240HZ screen and WOW! The boldness of the colors, the blacks are super deep. I play a ton of first person shooters and the clarity of the environments and movement of enemies was just clearer. It's so hard to explain in text. It just looks amazing and improves the gaming experience so much. So I had some big issues with the actual gameplay. When I first booted up the PC, download steam and started playing I was experience HUGE framerate drops. Like from 120 to 15. It honestly made games unplayable. I tried updating all driver, bios, Armoury Crate and nothing made a difference. I was emailing back and forth with tech support. Finally I just wiped the PC and redownloaded everything. After I did that I stopped experiencing frame rate drops and everything has been running incredibly smooth. I am constantly running at above 120 fps. Everything looks gorgeous but the fans do make it sound like an airplane is taking off in my bedroom. I did take off a star mainly because I have had two game crashes in about 5 hours while playing. I dont know if it was the PC or the game itself. Overall, it's a great gaming PC. You'll have more than enough power to play every game imaginable and you'll be future proofed for many years to come. Even with some of my gameplay issues that were resolved, I would still recommend checking out the ASUS - ROG Zephyrus G16.
I would recommend this to a friend - Pros mentioned:Performance
Gimme that gift card please!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The computer works, I just want the gift card for this review to be honest.
I would recommend this to a friend - Pros mentioned:Performance
Best pc por price right now
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Echellent computer, really fast and excellent for architecture design.
I would recommend this to a friend - Pros mentioned:Build quality
Great laptop with great speakers
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Has an excellent frame made of full metal and is very similar to the blade 16 but this one has better speakers in my opinion
I would recommend this to a friend - Pros mentioned:Build quality
My laptop Asus
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Awesome with a gorgeous display . Sturdy with aluminum sooo no plastic and i like it
I would recommend this to a friend - Pros mentioned:Performance
Asus zephyrus
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great gaming laptop, it also has it's down side but for the most part I enjoy using this laptop
I would recommend this to a friend - Pros mentioned:Performance
Great laptop!!!
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent laptop, fits all my needs. In 1 unit instead of multiple devices for different uses.
I would recommend this to a friend MacBook style, PC power
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Fantastic laptop. Very MacBook-y feel. Super powerful!
I would recommend this to a friend- Cons mentioned:Noise level
Screen flickers when changing the brightness
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Just got my NEW Asus Rog Zephyrus g16 2024 today... The upper part of the screen flickers when changing the brightness. Amory Crate was being annoying and didn't want to change the keyboard lighting. Needed to reinstall Armoury Crate. Turned on the Aura Wallpaper background cause it seemed cool. But then It refused to deactivate when I flipped the switch to off. Was forced to restart the laptop to get it to register my off-input. The left fan makes a rattling sound when doing light tasks like watching YouTube. I'm gonna pray that this one was defective and get a new one. https://mega.nz/folder/ahJA3CRI#h6bOzKHY9hCG7xC3Xi729Q
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Valued Customer,
We sincerely apologize for the issues you've faced with the notebook and the inconvenience caused. This is not the kind of quality to expect from ASUS products and it's not the norm. All ASUS products undergo intensive quality control, testing, and inspections. What you've experienced was not intentional or representative of our brand. The decision to make a purchase can be an important one, and we want to ensure that our customers receive the best products and services. Customer satisfaction is our top priority, and we strive to make every purchase enjoyable. We appreciate your feedback which our Product team will review.
Considering you have contacted the place of purchase to obtain a replacement, our hope is that the new device runs smoothly and you enjoy using it,
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at customerloyalty@asus.com and include the case number "N2403008258-0001" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
A nightmare in every possible way. Run
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.A complete nightmare from day one. Looks beautiful, all the bells and whistles, hope it’s going to be a dream. Far from it. Video card issues. Color/saturation issues. WiFi issues. Battery overheating issues. Now the audio has suddenly stopped working and it has been weeks of troubleshooting and updating drivers. All the previous problems still happening as well. When you search for these issues on Reddit, you are quickly introduced to the fact that TONS of people experience the same nightmare. Not an isolated incident. Happy for the folks with operable machines here, but I beg you to not trust the good reviews and save yourself the time, money, and headache by trusting this one. I can’t think of a single aspect of the device that has functioned as intended without constant troubleshooting. Run.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear AustinS,
Thank you for your feedback.
We certainly understand your disappointment and the inconvenience this may have caused. ASUS is an ISO certified company, as a result, all products go into a strict manufacturing standard. All ASUS products undergo intensive quality control testing and inspections that ensure each one is trouble-free. Issues you are experiencing with this laptop are random that can be resolved by ensuring Windows, drivers, BIOS and applications are updated. Updates for this laptop are posted at: https://rog.asus.com/us/laptops/rog-zephyrus/rog-zephyrus-g16-2024/helpdesk_download/ . If all troubleshooting tips were followed to no avail, Windows is possibly corrupted, perform a Cloud Recovery to resolve. For helpful tips on how to do a Cloud Recovery, please visit our Product Support page at: https://www.asus.com/support/faq/1048106/ . Regarding your concern about thermal issue on the battery. It is normal for laptop, with the same hardware configuration and regardless of the manufacturer, to generate more heat than normal while under heavy load especially during gaming, WINDOWS Update and antivirus scan. When system resource utilization is high, this will generate more heat than normal and tends to trigger the fan to spin at full throttle. Please ensure the air ventilations are free from obstructions in order to have an efficient air flow for better heat dissipation. While gaming, please ensure no resource hungry applications are running in the background, this will definitely spike the temperature. The heat or temperature does decreases or normalizes once system resource utilization goes down.
If problems still exist after doing all troubleshooting tips, we recommend you send the product in for service to determine if this is a hardware issue so this may be resolved immediately. An RMA number is required to send it in for service. For RMA details, please go to: https://www.asus.com/us/support/article/818/. If you need more information or further assistance with the warranty for the product, please email me at cl-rodel@asus.com and I would be more than happy to help. Or, you are most welcome to call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent from the link: https://www.asus.com/us/support/article/1135/.
Thank you for choosing an ASUS product.
Regards,
Rodel
ASUS Customer Loyalty
- Pros mentioned:Performance
Good performance, but fragile. Screen Issue.
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Happy with the performace. Great computer but fragile. The screen stopped working 2 month after purchase. Expensive repair.
I would recommend this to a friendBrand response from ASUS Answers
Posted .Dear Bestbts,
We're sorry to hear that the notebook screen stopped working and we apologize for the inconvenience caused. This is not the kind of quality to expect from our products and it's not the norm. To further investigate this problem or obtain assistance with repairing the device, we recommend contacting our support team at https://www.asus.com/us/support/CallUs.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at customerloyalty@asus.com and include the case number "N2403002072-0004" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
- Pros mentioned:Build quality
Great
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Solid laptop, much better build quality compared to last years Zephyrus m16
I would recommend this to a friend - Pros mentioned:Portability
Great, doesn’t overheat
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great gaming laptop, doesn’t get as hot as other brands, ultra thin
I would recommend this to a friend - Pros mentioned:Oled quality
Great!!
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Its a great pc although just not for me but the oled was nice.
I would recommend this to a friend - Cons mentioned:Heat dissipation
Regret buying it.
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.When gaming, it gets literally too hot to touch. The performance is... mediocre. Screen rez is pretty good. The battery life is but a couple hours on the lowest settings. That doesn't really feel good to be honest. If you do game you basically have to have it plugged in.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Salamander,
Thank you for your comment.
We do understand your concern about thermal issues and your disappointment with theslow system perrformance. It is normal that excessive heat is generated while under heavy load especially during gaming, WINDOWS Update and antivirus scan. When system resource utilization is high, this will generate more heat than normal and tends to trigger the fan to spin at full-throttle. Please ensure the air ventilations are free from obstructions in order to have an efficient air flow for better heat dissipation. While gaming, please ensure no resource hungry applications, processes or service are running in the background, this will definitely spike the temperature. Additionally, configure your performance mode in the Armoury Crate utility software, ensure your settings are not beyond threshold. The heat or temperature does decreases or normalizes once system resource utilization goes down. If you are experiencing slow system performance, check if Windows, drivers and applications are up to date. While accessing web applications, please ensure the laptop has access to an established router and internet service is working properly since this will definitely affect system speed and performance. If these steps were already performed to no avail, please try to run a diagnostics or optimization test using the "My ASUS" utility software or application. If this is not pre-installed on the laptop, please download the application at the Microsoft Store. For details on how to use "My ASUS", please go to: https://www.asus.com/support/FAQ/1041686/.
Should you need further assistance with the product, please email me at cl-rodel@asus.com and I would be more than happy to help. Or, you are most welcome to call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent from the link: https://www.asus.com/us/support/article/1135/.
Thank you for choosing an ASUS product.
Regards,
Rodel
ASUS Customer Loyalty
- Pros mentioned:Performance
Great PC overall
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great computer! New to gaming PCs, great overall daily PC.
I would recommend this to a friend Powerful lil booger
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Upgraded to this bad boy from having my old one for 3 years. Pretty impressed with the speed and styling.
I would recommend this to a friendOverheating
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It's a pretty good laptop, but it has issues with overheating.
I would recommend this to a friendWARNING TO BUYERS!! Defects and lack of support!!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This laptop has a well known defect that the OLED screen will crack under very minimal pressure due to mismanagement with the thermals which leaves the extremely thin screen vulnerable to cracking. THIS IS THE WORST PART: when you buy you’re laptop from best buy market place, neither bestbuy nor asus want to take responsibility for the device. Best buy refuses to repair the laptop or honor its warranty. This laptop should come with 1 year of accidental damage protection on top of the warranty but bestbuy does not honor that. On the Asus side, they will charge you hunderes of dollars for a repair that is very clearly a manufacturing defects and not customer induced damage. If you want proof of this issue look up “G16 screen crack” and you will see the huge swath of people with the same issue. Asus customer service is atrocious, they take forever to replay and do anything to make you pay for a rapid that you are not responsible for. Asus needs to take accountability for the design defect in this device or at the bare minimum honor their own warranty on the device. I just purchased this laptop and it immediately cracked with no external damage at all. I am at a total loss of what to do as no one wants to help or bear responsibility. You should just be aware that this could happen to your device before making a purchase.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Christopher,
Thank you for your feedback.
We do understand your dissatisfaction with the quality of the product and your recent customer service experience and the inconvenience this may have caused if you are experiencing issues claiming for an Accidental Damage Protection. Not all ASUS products qualifies for this coverage. To learn more about ADP(ASUS Damage Protection) and see if your laptop qualifies, please visit our Product Support page at: https://www.asus.com/us/site/ADP/ . All ASUS products undergo intensive quality control testing and inspections, and are bilt to last. The cracked screen is a random problem and not a known issue or a design flaw.
We do value our customers and take negative customer service experience very seriously. This is not the quality of service expected from ASUS. We do support and stand behind our products, and we continuously strive to improve our approach and processes in order to achieve customer service excellence. If you need further assistance with the warranty service for the product, please email me at cl-rodel@asus.com and I would be more than happy to help. Or you are most welcome to call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent from the link: https://www.asus.com/us/support/article/1135/.
Thank you for choosing an ASUS product.
Regards,
Rodel
ASUS Customer Loyalty