Customer Ratings & Reviews
- Model:
- GU502LU-BI7N4
- |
- SKU:
- 6403813
Customer reviews
Rating 4.5 out of 5 stars with 664 reviews
(664 customer reviews)Rating by feature
- Battery Life4.2
Rating 4.2 out of 5 stars
- Speed4.6
Rating 4.6 out of 5 stars
- Display4.5
Rating 4.5 out of 5 stars
Customers are saying
Customers admire the ROG Zephyrus M15's performance, graphics capabilities, and long battery life. Many appreciate its lightweight design, comfortable keyboard, and ease of use, finding it a good value for the price. However, some users note that the fan noise and heat generation could be improved, and the lack of a built-in camera is a common point of feedback. Storage capacity is also mentioned as an area for potential improvement by some users.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Performance
Rated 5 out of 5 stars
Great computer!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great computer, fast and easy to use. Works excellent !
I would recommend this to a friend - Pros mentioned:Graphics
Rated 5 out of 5 stars
Good gaming laptop for beginners
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good laptop to used and play gaming at ultra graphics
I would recommend this to a friend Rated 5 out of 5 stars
Best 1660ti laptop out there
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It’s sleek! For the money, it gets the job done. Would have been nice to get a better gpu, but that would have meant another $200-300 for a 2060 which just barely out performs the 1660ti while drawing a ton more power. Runs VR games decently and is pretty fast for everyday normal usage for school and work.
I would recommend this to a friendRated 4 out of 5 stars
Very Good
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It does as advertised...no problems and easy set up.
I would recommend this to a friendRated 5 out of 5 stars
Great laptop for video editing
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.So far, I love this laptop. While not a gamer, this gaming laptop has been great for video editing; the primary purpose that I chose this model. While a bit on the larger size (I kind of wanted something a bit smaller), it has proven to be reliable, fast, and does exactly what I need it to do.
I would recommend this to a friendRated 5 out of 5 stars
Great purchase
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It was a gift for my 11 year old son and he really loves it and uses it all the time. No complaints at all and it was very easy to set up and use he figured it out by himself even. So I would recommend it to any other parents looking to get their kids a gaming laptop without spending 3000!
I would recommend this to a friendRated 4 out of 5 stars
Great laptop, fast, awesome colors
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Switching from a gaming laptop with a traditional Hard Drive to the ROG Zephyrus with its Solid State Drive was the best computing decision I've made in a long time. Startup time has dropped to almost zero and so far this machine is living up to it's reputation better than my last 2 or 3 laptops combined.
I would recommend this to a friendRated 5 out of 5 stars
Great laptop
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It works amazingly, my bf and I use them everyday. These laptops I would definitely recommend for someone who is new to gaming on pc. I am new to it and it is pretty easy to get the hang of. The colors of the keyboard are vibrant and I love it. There is so many things you can do with it.
I would recommend this to a friendRated 5 out of 5 stars
Great overall laptop!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This laptop is perfect for everyday use. Whether is searching the web, watching a show or playing a game, it does it all. It has no flaws. If I had to nitpick, it does bios updates regularly but I don’t really see it as a negative. Just odd it does so many so close together. Overall, great purchase!
I would recommend this to a friendRated 3 out of 5 stars
Nice Laptop -- But battery was defective
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The laptop I was sent wouldn't run on battery power. Couldn't update BIOS firmware because battery wasn't detected--ASUS designed the laptop to not allow updating of firmware unless battery power >= 20%. Updating the BIOS firmware most likely would've fixed the battery problem. Windows 10 OS showed battery power at 255% percent, but myASUS diagnostics tool showed no battery. Attempted using ASUS EZ Flash utility and various other methods that I researched to no avail. Finally, called ASUS tech support and they couldn't help me fix the issue, so I returned the laptop. My only other complaints about the laptop design are that keyboard keys are difficult to press. It's a decent gaming laptop and it's a shame it's seemingly defective and the BIOS firmware is impossible to update.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Valued Customer,
I'm sorry to hear that your unit had a faulty battery. All ASUS products undergo intensive quality control, testing and inspections. What you've experienced was not intentional or representative of our brand. I understand that you have returned the unit, but I will forward your feedback on the battery and keyboard design to the Product team for review. If you have any general or technical questions, please email me at cl-lane@asus.com and include case #N2101034239 for reference.
Thank you for choosing ASUS!
Best regards,
Lane
ASUS Customer Loyalty – US Support
Rated 4 out of 5 stars
Fast and clean gaming laptop
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is my 1st gaming laptop it works wonderful the only downside to it is that the brightness is not as bright. Also to play Call of Duty I've noticed that my frame per 2nd worked tremendously better when I have it plugged in comparative to when they're not plugged in.
I would recommend this to a friendRated 5 out of 5 stars
RDS
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I'm not a gamer. I use this laptop for video editing and event live streaming. It works very well when using Premiere Pro to edit 4K video. I replaced a older, slower Dell laptop that had inferior graphics processing, the Asus ROG works much better.
I would recommend this to a friendRated 5 out of 5 stars
Video editing beast!
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love this laptop! I edit music videos, wedding videos, ect and I shoot with a Sony A7iii and this laptop has no issues! It looks great & even tho its a plastic body it feels really nice. Asus delivered!
I would recommend this to a friendRated 3 out of 5 stars
After 3 I landed on the MSI GS66 Stealth
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I had to return it. This product unfortunately just couldn't hold up. I really wanted to love this laptop. Aesthetically, this is the best looking laptop I have seen. Especially for the price. However, I just couldn't bring myself to keep it. I continuously ran into issues while running 3d applications. I also had a crash issue on initial update install. I would have just swapped it for a new one but I had the same issue the the Zephyrus 14 with the ryzen 9. I ended up with the MSI GS66 stealth. I really didn't want this laptop because it just didn't compare to the Zephyrus lineup, but I am able to run a 34" ultra wide ips hdr monitor and my Cintiq 16 while streaming from my Aluratek 4k. Truly impressed with the msi. Don't judge a book by its cover I guess.
No, I would not recommend this to a friendBrand response from Asus_Answers
Posted .Dear CastleGreySkull,
I'm sorry to hear that you had issues both with this unit and the G14. This is certainly not the kind of experience that we want any of our customers to have. I understand that you have returned both, but I will forward your feedback to the Product team for review. If you have any general or technical questions, please email me at [email protected] and include case #N201056576 for reference.
Thank you for choosing ASUS!
Best regards,
Lane
ASUS Customer Loyalty – US Support
Rated 5 out of 5 stars
Great Laptop So Far, Good Value
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love this laptop. Unsurprisingly, the battery life is not great, maybe 4 hours of use on balanced power. The only thing I will say as a negative, is they chose to put the speakers on the bottom of the laptop which muddles sound sometimes, especially when it's not on a solid surface.
I would recommend this to a friendRated 5 out of 5 stars
GREAT laptop for Gaming and Large software
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Grabbed this for my son to replace his HP desktop (graphics card issues - will replace that soon), but also for college use if he needed to have it in class. It works great on gaming and all the other software he has for graphic design stuff.
I would recommend this to a friendRated 4 out of 5 stars
Great Starter for Young Gamers
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.A little powerful machine for beginners. My kiddo loves it. We had the Nitro but the power supply failed and Best Buy came through with another. Fans kick in pretty hard with graphics card taking in a lot of motion but gaming hasn’t lagged. Great buy for starters.
I would recommend this to a friend- Cons mentioned:Heat
Rated 3 out of 5 stars
Okay at best.....
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Was only okay, ran hot and hated the orientation of the power port(middle left side). If it had been on the left or the back, I would've forgiven the heat and kept it. The orientation might work for some, just not for me.
I would recommend this to a friend Rated 4 out of 5 stars
For streaming
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Had everything I needed as far as a laptop goes but the speakers were a disappointment. The keyboard layout is important to me as well. I like when they have a numeric keypad on the right side. This one was also not as quiet as other laptops it was fairly loud.
No, I would not recommend this to a friendRated 4 out of 5 stars
Computer
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought this for my son. They said it would play any game fine except some of the latest graphics heavy games. That’s a matter of opinion I guess. All in all, a great computer, but I wouldn’t really classify it as a gaming computer.
I would recommend this to a friend












