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Customer Ratings & Reviews

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Customer reviews

Rating 4.5 out of 5 stars with 664 reviews

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Rating by feature

  • Battery Life

    Rating 4.2 out of 5 stars

  • Speed

    Rating 4.6 out of 5 stars

  • Display

    Rating 4.5 out of 5 stars

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Cons mentioned filter

89%would recommend to a friend

Customers are saying

Customers admire the ROG Zephyrus M15's performance, graphics capabilities, and long battery life. Many appreciate its lightweight design, comfortable keyboard, and ease of use, finding it a good value for the price. However, some users note that the fan noise and heat generation could be improved, and the lack of a built-in camera is a common point of feedback. Storage capacity is also mentioned as an area for potential improvement by some users.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 21 Showing 401-420 of 664 reviews
  • Rated 5 out of 5 stars

    Solid Laptop

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great middle of the road gaming laptop. Decent powered stuff for 1080p gaming. Good build quality. Temps get pretty hot being an Intel but a cooling pad fixed that. I put an extra ssd in it too in the 2nd slot.

    I would recommend this to a friend
  • Pros mentioned:
    Performance
    Cons mentioned:
    Heat

    Rated 2 out of 5 stars

    Alot of issues at first

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Ive had to send this in alot for repairs. It would over heat and fry itself, constant blue screens. It's truly great when its running right.

    No, I would not recommend this to a friend
  • Rated 4 out of 5 stars

    Laptop for webcasting using Studio 6, almost.

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Tried to use as a streaming webcast mixer/encoder. 1 out 3 units did not quite work, memory kept creeping and stream would shutdown. Replace with a tower with the same memory. Two other units worked ok but returned for other options, for this use.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great value, performs as expected.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This was a gift for my kid. It has performed well on Steam and other light gaming. The finish and lighting are both very nice as pictured. I felt the price was very good when compared to other brands with similar features/hardware. I am happy with the purchase.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Would be great but it's not

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Ok so this laptop would be amazing atleast for my standards but theres a couple problems. So since I bought this laptop a couple months back it's been having lots and lots of issues. First 2 weeks was fine lots of fun. But then it started the first blue screen then black screen, no problem I fixed it later more blue screens more crashes Watchdog violation, critical system error, and some others over and over then boot loops. Now brings up us to today, currently it is now not even working, when I turn it on the keyboard light flashes and then the screen just stays black no boot up nothing. This was my first gaming anything really and it's not a good first experience

    No, I would not recommend this to a friend
    • Brand response from ASUS Answers
      Posted .

      Dear Valued Customer,

      We're sorry to hear about the unfortunate experience you're having with this model. We would recommend that you perform a hard reset on this model, if the issue persist, we would recommend that you reach out to Best Buy.
      This is not the quality of service expected from ASUS. We do stand behind our product and we continuously strive to improve our approach and processes in order to achieve customer service excellence.
      For more information, you can reach out to us at our Official ASUS North America Support twitter at AsusHelpUS. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Please copy a link to this post as a reference.
      Thank you for choosing ASUS.

      Best Regards,
      Joan
      ASUS Customer Loyalty US Support Asus

  • Rated 4 out of 5 stars

    Great quality and it is great for gaming

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a great laptop for casual gaming, it runs well and it is easy to set up and it is all around pretty good. it can run pretty much any 2d game and it can run games such as "Mad Max" at around 60 fps and it only really dips down to 30ish.

    I would recommend this to a friend
  • Cons mentioned:
    Fan noise

    Rated 2 out of 5 stars

    RAM max of 24gb, still a decent PC

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Memory advertisement is a little strange, laptop came with 8GB onboard and an 8GB stick in the SINGLE memory channel available. A "maximum of 24gb" can really only be achieved with a 16gb single RAM module which is difficult to justify. The backlights for the keyboard act strange during sleep mode (flickering), display seems to be going out after roughly 2 years of use. Fans can get VERY loud unless your turn off turbo processing.

    No, I would not recommend this to a friend
  • Cons mentioned:
    Heat

    Rated 3 out of 5 stars

    MakeImprovement

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The laptops is great needs a lot of cpu cooling and thermals grapghics no problem, display is fantastic. Loved the way is was designed, but needs more battery into it.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Great mid range gaming laptop

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Haven’t had any problems so far it’s a good solid computer, I got an open box version for even cheaper and it looks brand new. Great for beginner or someone who is traveling in the military like me and can’t afford to bring a whole setup.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    beautiful

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    this thing cranks for such a small footprint. I'll be upgrading the m.2 to 1 tb soon. it allows 144hz through HDMI to my aorus monitor. not the full 165 that the monitor supports itself though. overall I'm very happy with the purchase.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good purchase

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good computer overall. Is effective when dealing with moderately-high-computation tasks. But if you intend to use the PC to make video calls too, buy a web cam as the laptop does not come with one.

    I would recommend this to a friend
  • Pros mentioned:
    Graphics

    Rated 3 out of 5 stars

    Cheap display

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Display doesn’t accurately portray color it does have a nice keyboard though. Overall design looks nice but felt of plastic

    No, I would not recommend this to a friend
    • Brand response from ASUS Answers
      Posted .

      Dear Apple2Msi,

      Thank you for bringing this to our attention and I certainly understand your frustration. I will be letting the related department know about the issues you are experiencing for continuous improvements to the product line. If you need any assistance, feel free to contact me at cl-adrian@asus.com, and I will help you to the best of my abilities. I am here to assist our customers with our products and dedicated in bringing a resolution to all issues that they may come across. Your case for reference is N2103080224.

      Thank you for choosing ASUS!

      Best Regards,
      Adrian
      ASUS Customer Loyalty – US Support Asus

  • Cons mentioned:
    Fan noise

    Rated 3 out of 5 stars

    Great laptop, screen and performance. The FAN tho.

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The fan on this thing is a deal breaker. On silent, it’s fine. But on “performance” or “turbo” it’s just ridiculous. So loud. That alone leads me to take advantage of BB return policy.

    No, I would not recommend this to a friend
    • Brand response from Asus_Answers
      Posted .

      Dear Esully,

      I'm sorry to hear that you were unsatisfied with the fan noise of your laptop. That is absolutely not the type of experience we want any of our customers to have. I understand that you have returned the device, however I will forward your feedback to the Product team for review. If you have any general or technical questions, please email me at [email protected] and include case #N200720206 for reference.

      Thank you for choosing ASUS!

      Best regards,
      Lane
      ASUS Customer Loyalty – US Support Asus

  • Rated 4 out of 5 stars

    Great Value but....

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I would get Ryzen or wait until the 3000 series comes out, but for the price at the time this was one of the best values. I have a lot of problems with Bluetooth and the WiFi staying connected, but it may be different for you.

    I would recommend this to a friend
  • Cons mentioned:
    Heat

    Rated 3 out of 5 stars

    Meh

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It’s not worth the price! It works yes it does flicker and glitch a lot it overheats a lot of you get it by a laptop fan that can sit under it to take some heat off of it

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Good laptop

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this for my 14yr old son. He wanted it for streaming. He seems very happy with it. Fan is loud, but this is the first gaming laptop I have owned, so I'm not sure if they are all loud. He is happy!

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Be Ready for Repairs

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This laptop does what I need it to do for work and gaming, when it decides to work. As a caveat I run all games on low graphics settings by default, but it does generally perform well although I don't expect a laptop to run anything relatively new or heavy. I haven't done benchmarks recently but for example Cyberpunk 2077 and Dishonored 2 on low graphics are choppy, and it runs games like Fallout 4, Control, and Borderlands 3 well. It does get very hot which isn't uncommon for laptops, it wasn't a problem so long as I put it on a surface that can handle it. I have had to take this laptop in for repair 3 separate times. The first was from a pet knocking it off a table - the display was blank. Some time later the display was blank again without an obvious bump triggering it. Not a month after that the built-in keyboard appeared to "eject" itself as if it were a USB device and wouldn't respond to input, then the next day the laptop couldn't find wifi networks, and finally when I brought it in for repair it wouldn't boot at all. The frame around the display is flimsy; the display will move in the frame a couple millimeters, and it's come undone once and I had to snap it back into place. It's also my understanding that the keyboard and battery have been shoved behind the motherboard. I'm not comfortable messing with that on my own, and if I needed those replaced I would have to bring it in for service.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Nice!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great little laptop! Unfortunately for me I needed to exchange it for another laptop as this one doesn’t have a number pad. Which I need for work purposes. Other then that, a great little laptop!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    ASUS - ROG Zephyrus M15 15.6" Gaming Laptop

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We use this Laptop for video editing with premiere pro, this laptop has taken everything we put it through with the I7 process and Nvidia Geforce video GPU and 512 SSD have made this laptop fund to work with

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Laptop

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not a Gamer but this laptop has all I wanted for inputs and speed. The flashing keyboard was irritating but discovered how to change to steady light and really like it for working at night .

    I would recommend this to a friend