Customer Ratings & Reviews
- Model:
- GU502LU-BI7N4
- SKU:
- 6403813
Rating by feature
- Battery Life
Rating 4.2 out of 5 stars
- Speed
Rating 4.6 out of 5 stars
- Display
Rating 4.5 out of 5 stars
Customers are saying
Customers admire the ROG Zephyrus M15's performance, graphics capabilities, and long battery life. Many appreciate its lightweight design, comfortable keyboard, and ease of use, finding it a good value for the price. However, some users note that the fan noise and heat generation could be improved, and the lack of a built-in camera is a common point of feedback. Storage capacity is also mentioned as an area for potential improvement by some users.
This summary was generated by AI based on customer reviews.
Gamer Delight
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased for 12 year old gamer. No issues so far.
I would recommend this to a friendMeets my everyday needs
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.After almost four months still happy with this product.
I would recommend this to a friendExcellent laptop
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is an excellent laptop for gaming and productivity
I would recommend this to a friendAqesome
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Awesome, this computer is pretty awesome, I like it
I would recommend this to a friendGREAT PRICE
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.AWESOME LAPTOP FOR GAMERS, ARRIVED ON TIME QUICK SHIPMENT
I would recommend this to a friendLaptop
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The laptop ordered is great quality for the price.
I would recommend this to a friendMerry Christmas to you all
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I used this to purchase many ps5s. Works great!!!
I would recommend this to a friendAlmost really great...
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Liked everything about the system except for the screen. The screen quality is poor for the price, dim and terrible colors. Unfortunately you must move to the GTX 1070 variant to find an acceptable panel.
I would recommend this to a friendGreat laptop
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.One of the best laptops i have ever had in a long time
I would recommend this to a friendGreat for gaming!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love this so far! Works great. Good quality and specs
I would recommend this to a friendgreat computer
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I just got this as my first laptop, and so far so good!
I would recommend this to a friendExcellent for video editing
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It runs smooth and has a ridiculously long battery life.
I would recommend this to a friendGreat computer
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My husband loves the computer uses it every day 5*****
I would recommend this to a friendNice to use
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love it great for gaming and working got if for my son
I would recommend this to a friendVery Happy
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I would say that it has met all of my expectations.
I would recommend this to a friendGreat Laptop
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Just got this up and running and already feels amazing
I would recommend this to a friendvery great smooth
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I like it smooth processing my design graphic thank
I would recommend this to a friendAsus m15 review
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It’s a very nice computer but so far it has had some problems. Some of the problems would be the speakers malfunctioning, and the screen changing colors. because of theses problems I will be returning the computer. :(
I would recommend this to a friendBrand response from ASUS Answers
Posted .Dear Dizzybat,
I'm sorry to hear that you had issues with both the screen and the audio output of this laptop. All ASUS products undergo intensive quality control, testing and inspections. What you've experienced was not intentional or representative of our brand. I understand that you have returned the unit, but I will forward your feedback to the Product team for review. If you have any general or technical questions, please email me at cl-lane@asus.com and include case #N2105002412-0002 for reference.
Thank you for choosing ASUS!
Best regards,
Lane
ASUS Customer Loyalty – US Support
- Cons mentioned:Heat
Maybe I got a bad one
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I really wanted to like this laptop. I did so much research. I needed a laptop desperately after a hard drive failure. This laptop overheats terribly. I will not speak on what I went through with tech support. I plan to scrub this baby and pass it on to a family member, they wont use it in the way that I did. I needed something that could handle day to day and this was not it.
No, I would not recommend this to a friend - Cons mentioned:Camera
Nice, but no webcam!
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This laptop has no webcam. I was surprised when I turned it on to discover I was sold a gaming computer without a webcam. For the price, it is not worth it.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Valued Customer,
Thank you so much for the honest feedback, we truly appreciate it. I will be letting the related department know about this feedback for continuous improvements to the product line. If you need technical assistance, feel free to reach out to me at customerloyalty@asus.com and provide this link for reference. I'll do my best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels.
Thank you for choosing ASUS!
Best Regards,
Jamalie,
ASUS Customer Loyalty US Support