Customer Ratings & Reviews
- Model:
- GU502LU-BI7N4
- SKU:
- 6403813
Rating by feature
- Battery Life
Rating 4.2 out of 5 stars
- Speed
Rating 4.6 out of 5 stars
- Display
Rating 4.5 out of 5 stars
Customers are saying
Customers admire the ROG Zephyrus M15's performance, graphics capabilities, and long battery life. Many appreciate its lightweight design, comfortable keyboard, and ease of use, finding it a good value for the price. However, some users note that the fan noise and heat generation could be improved, and the lack of a built-in camera is a common point of feedback. Storage capacity is also mentioned as an area for potential improvement by some users.
This summary was generated by AI based on customer reviews.
- Cons mentioned:Camera
Customer
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.My son like the computer but really needed a computer with a camera, found out this computer doesn’t have that
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Carmen,
We are truly sorry you weren't aware this model does not come with a built-in camera and for the inconvenience this has caused you. This model comes with the latest 10th Gen Intel Core i7 CPU and NVIDIA® GeForce® RTX 2070 GPU blaze through intensive tasks like 3D rendering, video editing, and AAA gaming, while up to 1TB of RAID 0 SSD storage accelerates load times across your entire library. Choose between an ultra-high resolution 4K display that covers 100% of the Adobe RGB color space or a 240Hz/3ms gaming panel that makes fast-paced action smooth as silk. Hi-Res ESS Sabre audio ensures richer, high-fidelity sound for your games, tunes, and streams. We truly appreciate your feedback. If you need any assistance, please don't hesitate to contact us via email: customerloyalty@asus.com and provide this link for reference or contact our general support at https://www.asus.com/us/support. Our customer loyalty department is dedicated to bringing a resolution to all issues related to our products.
Thank you for choosing ASUS!
Best Regards,
Lamoya
ASUS Customer Loyalty US Support
Great computer, bad open box
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great computer! If it wasn’t a open box:( I bought as an open box saving over $500. Immediately after I tried setting up the computer it would stop loading, then the microphone didn’t work, and the track pad took a long time to finally work, had to return this sadly and buy a brand new model that was a step above this one.
I would recommend this to a friendBrand response from ASUS Answers
Posted .Dear Valued Customer,
I'm truly sorry to hear that you experience issues with the open box item. Usually, open-box items are products returned by customers, inspected by the retailer, found to be in working order, and re-sold at a discount, rather than returned to the manufacturer. If you have any concerns, feel free to reach out to me at [email protected] and provide this link for reference. I'll do my best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels.
Thank you for choosing ASUS!
Best Regards,
Jamalie,
ASUS Customer Loyalty US Support
- Cons mentioned:Camera
No built in camera
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.We were not aware that not all laptops come with a camera.... disappointing since my son is homeschooled.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear HomeSchooled,
I'm sorry to hear that this laptop is not working for your use case. That certainly sounds like a frustrating issue. As you noted, this machine does not have a built in webcam. If you haven't already, I would recommend using an external webcam or returning the unit. I will also forward your feedback to the Product team for review. If you have any general or technical questions, please email me at [email protected] and include case #N2012043928 for reference.
Thank you for choosing ASUS!
Best regards,
Lane
ASUS Customer Loyalty – US Support
Disappointed
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.bought a lap top asked reop would it cover 2 on line games was assured it would. it does not. this was a Christmas gift and now that person is disappointed. Not a great way to sell a product. i shop for all my electronics at best buy and this was a very disappointing experience.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear bernie,
I'm sorry to hear that you are having performance issues with multiple games, and about your Best Buy experience. That certainly sounds like a frustrating issue. Which games are you having problems with? This machine should be able to handle most mainstream games, I would be happy to help you troubleshoot this issue in more detail. Please reach out to me at [email protected] and include case #N2101008356 in your email for reference.
Thank you for choosing ASUS!
Best regards,
Lane
ASUS Customer Loyalty – US Support
Very disappointed!!
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I only put a few games and applications onto the computer and it runs like absolute garbage. I can’t even load task manager. I do not recommend this laptop whatsoever and it’s not worth the sale price of $1000 let alone the full price of $1300. Very disappointed.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Ryan,
We are terribly sorry the device is running slow and for the inconvenience this has caused you. This model undergoes intensive quality control testing and final inspection for both hardware and software. ASUS provides a warranty for the unit in order to fix or repair any isolated issue. This information will be passed on to our development team. Please allow us to make your experience better. We are recommending to complete a system refresh on the device.
1. Click the "Start" button.
2. Click "Settings".
3. Click "Update & security".
4. Click "Recovery" then select "Reset this PC".
5. Click "Get started". Click "Keep my files".
6. Click "Reset".
We truly appreciate your feedback. If you need any further assistance, please don't hesitate to contact us via email: [email protected] and provide this link for reference or contact our general support at https://www.asus.com/us/support. Our customer loyalty department is dedicated to bringing a resolution to all issues related to our products.
Thank you for choosing ASUS!
Best Regards,
Lamoya
ASUS Customer Loyalty US Support
- Cons mentioned:Heat
heats up quick
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Nice looking. Heats up quick. Ive read this seems to be a common issue.
I would recommend this to a friendBrand response from ASUS Answers
Posted .Dear Valued Customer,
It's unfortunate to hear that the unit heats up very quickly. This is absolutely not the kind of experience we want any of our customers to have. Please attempt the troubleshooting steps from the FAQ below. For further troubleshooting, feel free to reach out to me at customerloyalty@asus.com and provide this link for reference. I'll do my best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels.
Thank you for choosing ASUS!
Best Regards,
Jamalie,
ASUS Customer Loyalty US Support
Troubleshooting- https://www.asus.com/support/FAQ/1015064/
Bad battery
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Once the battery went down it never charged above 80%. And the battery was only good for about 2 hrs.
No, I would not recommend this to a friendBrand response from Asus_Answers
Posted .Dear Malhavok,
I'm sorry to hear that your laptop is having charging issues. That certainly sounds like a frustrating problem. If you haven't already, please follow the link below to update your BIOS and chipset driver. I also recommend installing any available Windows updates. If that does not resolve the issue, the laptop may need a hardware repair. ASUS provides warranty coverage in order to fix or repair any product that may stop working prematurely under normal usage. If you need assistance creating an RMA, please reach out to me at cl-lane@asus.com and include case #N200795747 in your email for reference.
Thank you for choosing ASUS!
Best regards,
Lane
ASUS Customer Loyalty – US Support
Drivers: https://www.asus.com/Laptops/ROG-Zephyrus-M15/HelpDesk_Download/
Its ok. Have had better
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.So purchased the laptop and had it a couple weeks and some of the pixels are already starting to go out in left side of the screen. So will have to return for servicing. So far not that impressed with it. Hopefully will come to like it more as time goes on.
I would recommend this to a friendBrand response from ASUS Answers
Posted .Dear dsweep75,
We are terribly sorry some of the device pixels are going out and for the inconvenience this has caused you. ASUS products undergo intensive quality control testing and final inspections for both hardware and software before we send them out to the stores worldwide. ASUS provides a warranty for the unit in order to fix or repair any isolated factory escape defect. This information will be passed on to our development team. We would be very happy to assist you. Once the unit is received at the repair center it will be repaired and send back to you as soon as possible.
We truly appreciate your feedback. If you need any further assistance, please don't hesitate to contact us via email: customerloyalty@asus.com and provide this link for reference or contact our general support at https://www.asus.com/us/support. Our customer loyalty department is dedicated to bringing a resolution to all issues related to our products.
Thank you for choosing ASUS!
Best Regards,
Lamoya
ASUS Customer Loyalty US Support
solid computer
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.good fps on games like fortnite, but lacks on games like modern warfare
I would recommend this to a friend- Cons mentioned:Heat
piece of crap
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Piece of junk Overheats Sound goes in and out Blue Screens when going live on Facebook not worth it sadly.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Valued Customer,
It's unfortunate to hear that the unit overheats. All ASUS products undergo intensive quality control, testing, and inspections. What you've experienced was not intentional and this was a random case. Please attempt the steps from the FAQ below. For further troubleshooting, feel free to reach out to me at customerloyalty@asus.com and provide this link for reference. I'll do my best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels.
Thank you for choosing ASUS!
Best Regards,
Jamalie,
ASUS Customer Loyalty US Support
Overheating ASUS FAQ: https://www.asus.com/support/FAQ/1015064/
Poor quality for keyboard lights
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Keyboard lights turn off and computer has to be powered off and restarted for them to work. Read some reviews and see many are having this problem.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Valued Customer,
It's regrettable to hear you've encountered issues with the keyboard lights. This is not the type of experience we want any of our customers to have. Have you tried to update the drivers? For further troubleshooting, feel free to reach out to me at customerloyalty@asus.com and provide this link for reference. I'll do my best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels.
Thank you for choosing ASUS!
Best Regards,
Jamalie,
ASUS Customer Loyalty US Support
Eh
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It ran games pretty good but now after 2 years the battery wont hold a charge very long not even 2 days being off and the battery is completely dead
No, I would not recommend this to a friendterrible experience
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this laptop brand new and it came with a broken charger. After returning it and exchanging it for the exact same model, the charger came broken again. There were a huge amount of people having the same experience with me. Paying this much for a laptop with a charger that doesn’t work is ridiculous. ASUS also did nothing to help and had very poor customer service the entire time. Very disappointed.
No, I would not recommend this to a friendBrand response from Asus_Answers
Posted .Dear Valued Customer,
It's unfortunate to hear about your experience with our customer service and the charger failure. What you've experienced was not intentional and this was a random case. We do stand behind our product and we continuously strive to improve our approach and processes in order to achieve customer service excellence.
I'm here to assist you further, you can reach me at [email protected] and provide this link for reference. I'll do my best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels.
Thank you for choosing ASUS!
Best Regards,
Jamalie,
ASUS Customer Loyalty US Support
- Cons mentioned:Fan noise
not as good as MSI
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I returned it. The fan makes a weird noise. I don't know if it was a faulty device or if they're all like that.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Valued Customer,
I'm truly sorry to hear that the fan made a weird noise, this is absolutely not the kind of experience we want any of our customers to have. What you've experienced was not intentional and this was a random case. If you have any concerns about another model, feel free to reach out to me at customerloyalty@asus.com and provide this link for reference. I'll do my best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels.
Thank you for choosing ASUS!
Best Regards,
Jamalie,
ASUS Customer Loyalty US Support
- Pros mentioned:Performance
Good laptop might want to get a newer model though
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Its been 3 years since having this laptop! Still able to run all the new and old games. I was able to run the latest warzone with about 80-85 FPS. Other games like LOL and Overwatch run at 144. Only thing I would say is that you have to replace the thermal paste every year and a half. Other than that this is great
I would recommend this to a friend Great until it decides to shutdown and not reboot
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Brand new excited to get it setup for new remote job starting Monday. Get my on boarding email and the computer asked to restart for an update and now will not turn back on. So disappointed as I recently also purchased software and downloaded and now nothing. New job need to start and no computer.
No, I would not recommend this to a friendBrand response from Asus_Answers
Posted .Dear HappyKamper,
I'm sorry to hear that your machine restarted for an update and is now unable to boot. All ASUS products undergo intensive quality control, testing and inspections. What you've experienced was not intentional or representative of our brand. If the unit will not charge or boot, I recommend contacting Best Buy for a hardware repair. Please reach out to me at [email protected] and include case #N200818962 in your email for reference.
Thank you for choosing ASUS!
Best regards,
Lane
ASUS Customer Loyalty – US Support
Great hand warmer for winter months.
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Runs hot easily. Only purchased to play world of warcraft. Keys would feel hot after playing 45 minutes. Only had it a few days, so I returned it.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Gig4Bean,
I'm sorry to hear that you were unsatisfied with the cooling performance of your laptop. This is certainly not the kind experience that we want any of our customers to have. I understand that you have returned the unit, but I will forward your feedback to the Product team for review. If you have any general or technical questions, please email me at [email protected] and include case #N2101008289 for reference.
Thank you for choosing ASUS!
Best regards,
Lane
ASUS Customer Loyalty – US Support
Slow Photoshop and runs hot
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I got this to run Photoshop and premiere pro on. The first two weeks were good, but now on week three it's so slow. It crashed while on PP and what appeared to be a dead square in the screen. I restarted it and that went away, but it's still so slow. Raw files take forever to open on Photoshop. For the price I expected much better.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Valued Customer,
I'm truly sorry to hear that the unit perform very slow, and it runs very hot. This is absolutely not the kind of experience we want any of our customers to have. Please attempt the steps from the FAQ below. For further troubleshooting, feel free to reach out to me at customerloyalty@asus.com and provide this link for reference. I'll do my best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels.
Thank you for choosing ASUS!
Best Regards,
Jamalie,
ASUS Customer Loyalty US Support
Troubleshooting - https://www.asus.com/support/FAQ/1042398/
Troubleshooting2 - https://www.asus.com/support/FAQ/1015064/
Never got the chance
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My friend recommended this to me, and it looked great however the description said plainly that there was a front facing camera, but when I received the laptop it was no where to be found. In times of Covid this is a big deal! Be wary of the specifications best buy puts on their website! Spend the extra time looking at other sites or just shop there instead!
No, I would not recommend this to a friendBrand response from Asus_Answers
Posted .Dear Baccrow,
I'm sorry to hear about the listing mix-up. That certainly sounds like a frustrating situation. As you noted, this listing does not match the official specification. I have flagged this page for an edit, thank you for bringing it to our attention. I understand that you have returned the unit, but I will forward your feedback to the Product team for review. If you have any general or technical questions, please email me at [email protected] and include case #N201025121 for reference.
Thank you for choosing ASUS!
Best regards,
Lane
ASUS Customer Loyalty – US Support
Constantly crashing
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this laptop about 2 months ago, and it has been nothing but disappointing. It has blue screen crashed multiple times randomly, and needs hard reset all the time. For the money I paid, I expected something MUCH better.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Hooked0nPhonics,
I'm sorry to hear that you have experienced multiple crashes with this laptop. All ASUS products undergo intensive quality control, testing and inspections. What you've experienced was not intentional or representative of our brand. When the machine BSOD, what error codes are you seeing? If you haven't already, please visit the link below to update your BIOS, chipset and VGA drivers. Please reach out to me at [email protected] and include case #N2011109500 in your email for reference, I'd be happy to help you troubleshoot this issue in more detail.
Thank you for choosing ASUS!
Best regards,
Lane
ASUS Customer Loyalty – US Support
Drivers: https://www.asus.com/us/Laptops/ROG-Zephyrus-M15/HelpDesk_Download/