Customer Ratings & Reviews
- Model:
- GU502LU-BI7N4
- SKU:
- 6403813
Rating by feature
- Battery Life
Rating 4.2 out of 5 stars
- Speed
Rating 4.6 out of 5 stars
- Display
Rating 4.5 out of 5 stars
Customers are saying
Customers admire the ROG Zephyrus M15's performance, graphics capabilities, and long battery life. Many appreciate its lightweight design, comfortable keyboard, and ease of use, finding it a good value for the price. However, some users note that the fan noise and heat generation could be improved, and the lack of a built-in camera is a common point of feedback. Storage capacity is also mentioned as an area for potential improvement by some users.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Battery life, Performance
Amazing Laptop!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It’s now 2024 and this laptop is great! I run Sims, DOOM, Warframe and it’s still going! Definitely worth the money almost 5 years later of heavy use. Have two monitors I run off it and I haven’t had any issues.
I would recommend this to a friend - Pros mentioned:Battery life
Excellent Gaming Laptop.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I have been using this laptop for near 4 years now. Never come across any issue, starts right up every time, battery life is awesome, no lag in the internet connections, and has never failed me. Even the bane of all gamers existence. The Video car is still running strong, and with the continued GForce support, the software stays up to date. My only complaint is hard drive space. If you want to modern level games on your computer, you better add a Terrabite SSD
I would recommend this to a friend Another garbage laptop from Asus
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is the 2nd laptop from asus but absolutely garbage thermals. This "gaming laptop" is great unless you are playing games. Good luck trying to hear them over the sound of ridiculously hot fans
No, I would not recommend this to a friendUnprofessional
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Will not purchase or support Best Buy products anymore as they're very unprofessional especially their managers got no training
No, I would not recommend this to a friendWill not charge
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We have had this computer for less then 2 months and it will not charge
No, I would not recommend this to a friendBrand response from Asus_Answers
Posted .Dear Dani,
I'm sorry to hear that your laptop is having charging issues. All ASUS products undergo intensive quality control, testing and inspections. What you've experienced was not intentional or representative of our brand. If the machine fails to charge from any outlet, please contact Best Buy for a hardware repair under warranty. If you have any general or technical questions, please email me at [email protected] and include case #N200917354 for reference.
Thank you for choosing ASUS!
Best regards,
Lane
ASUS Customer Loyalty – US Support
this laptop get hot and shut off
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.this laptop a piece of junk popup come on screen and take over laptop when putting in job orders.
No, I would not recommend this to a friendBrand response from Asus_Answers
Posted .Dear richard,
I'm sorry to hear that you are having temperature and software issues with this laptop. This is absolutely not the kind of experience that we want any of our customers to have. What software is popping up? Can you send me a screenshot or photo of the issue when it appears? I'd be happy to help you troubleshoot the issue in more detail. Please reach out to me at [email protected] and include case #N200805661 in your email for reference.
Thank you for choosing ASUS!
Best regards,
Lane
ASUS Customer Loyalty – US Support
- Pros mentioned:Performance
Great Gaming Laptop
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Nearly four years with this laptop, and no complaints. Yes, it’s pushing on its age now with a lot of hours played. Never experienced any major problems, and I am a big ASUS fan and have owned their desktops before this.
I would recommend this to a friend - Pros mentioned:Battery life
Impressive All-Rounder
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I really enjoy my Asus Zephyrus - it is an absolute gem for casual gamers, software students, and general laptop users. Its power-packed performance effortlessly handles all my gaming needs, while also providing smooth multitasking for my software projects. With its outstanding battery life and excellent display quality, this laptop has truly exceeded my expectations. Highly recommended!
No, I would not recommend this to a friend Not what was expexted
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It runs hot.! It runs slow It stalls quite a bit.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Valued Customer,
We're sorry to hear that your unit is running slow. Please allow us to make your experience with ASUS a better one. We would recommend that you ensure that your unit is running the latest Windows update. Also, we would recommend that you back up your data and perform a system reset. We do value our customers and take negative customer service experience very seriously. This is not the quality of service expected from ASUS. We do stand behind our product and we continuously strive to improve our approach and processes in order to achieve customer service excellence.
For more information, you can reach out to us at our Official ASUS North America Support twitter at AsusHelpUS. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Please copy a link to this post as a reference.
Thank you for choosing ASUS.
Best Regards,
Joan
ASUS Customer Loyalty US Support
- Pros mentioned:Performance
Great laptop for casual or competitive
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This M15 is a very sold laptop with just the right combination of specs. The 1660 ti GPU hits over 240 fps on competitive settings in Fortnite (eventhough it's a 144 hz screen). The overall brightness and clarity of the screen is ok for me not great but good enough for gaming and browsing. I love the RGB lighting and it's customization too, wish it had multiple RGB zones but that become less of an issue as I got more familiar with the ASUS RGB customization tools. For the price point I would say this is a good deal too. Seeing the way game development is currently going, I see this laptop being good for AAA games for at least 5 years even on ultra settings at 60 fps, 10 years on mid-high settings. All in all I give this laptop an A grade.
I would recommend this to a friend - Pros mentioned:Performance
Solid budget gaming laptop
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Really good gaming laptop. It handled every game i put it through. From monster hunter to cyberpunk. Solid and dependable.
I would recommend this to a friend - Pros mentioned:PerformanceCons mentioned:Heat
Amazing all around pc !
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This laptop is amazing!!! I do all my student work sow smoothly. And it’s sow good for games, I can get up to 160 FPS in Fornite and it doesn’t overheat. I love this laptop !!! The screen gets really bright and the colors are sow good and beautiful. Shotout to #asus for doing a excellent job with those ips panels.
I would recommend this to a friend - Pros mentioned:PerformanceCons mentioned:Heat
Great portable gaming laptop for the price
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This laptop performs quite nicely, it can run most games at 1080P 144fps. The laptop itself is relatively thin and light, and looks very good. It does run a bit warm, and the battery life isn't amazing but that is to be expected from a laptop with these specs. Overall, a very capable laptop for $1200.
I would recommend this to a friend - Pros mentioned:Graphics, Speed
Reluctant ASUS Upgrade turns out All Right
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Love the upgrade from my old Asus (5-6 years old). This new version is amazingly fast and does great with the graphics. I decided to go with this version instead of the 1 TB one because for my purposes (gaming and surfing the web) that extra 500 gigs just wasn't needed.
I would recommend this to a friend - Pros mentioned:Graphics, Speed
So far so good
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This is my first gaming laptop and so far so good! It has great graphics and processing speeds. It was easy to setup and I like the overall look of the laptop. I’ve had it for a little over a month and I’ve got no issues with it. Definitely recommend this laptop.
I would recommend this to a friend - Pros mentioned:KeyboardCons mentioned:Fan noise
Great Thin and Light Gaming Laptop
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.this is an amazing computer. the gpu is powerful enough for most games and the RGB keyboard is really good. however the fans on performance or turbo modes are very loud but the 144hz and great performance you get out of it more than makes up for it.
I would recommend this to a friend - Pros mentioned:Graphics, Performance
Looks good and runs good as well
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Just got this today and WOW! Love the clean design which isnt over the top at all. Runs really smooth. Have not played any games on it yet but will soon. Could not be more happy with how this computer is for the price.
I would recommend this to a friend good casual gamer
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.solid product has lasted me a good several years now, not the best for the biggest games but for casual gaming works great
I would recommend this to a friendAsus Gaming laptop
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Five Stars, As Described... Thank you very much...
I would recommend this to a friendSatisfied
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Pros:Overall Great gaming computer, Cons: keyboard breaks overtime.
I would recommend this to a friend