Customer Ratings & Reviews
- Model:
- GU502LU-BI7N4
- SKU:
- 6403813
Rating by feature
- Battery Life
Rating 4.2 out of 5 stars
- Speed
Rating 4.6 out of 5 stars
- Display
Rating 4.5 out of 5 stars
Customers are saying
Customers admire the ROG Zephyrus M15's performance, graphics capabilities, and long battery life. Many appreciate its lightweight design, comfortable keyboard, and ease of use, finding it a good value for the price. However, some users note that the fan noise and heat generation could be improved, and the lack of a built-in camera is a common point of feedback. Storage capacity is also mentioned as an area for potential improvement by some users.
This summary was generated by AI based on customer reviews.
!!!!!!!!!!!!!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.amazing and powerfull laptop easy to use and good for gaming
I would recommend this to a friendGot a gaming laptop. Got played.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.While a computer would ideally work well for ten years or more, like a car, consumers seem to be resigned to replacing their sluggish and obsolete laptops in less than half that time. Now imagine buying a computer that degrades to that state in 18 months. For the price, and given its emphasis on being a gaming computer, I figured this was a good bet for speed and reliability under strain. Welcome to the reality of Asus. Within a week, normal use at medium brightness burned bright blotches into the screen. Within a month, the speakers began to faulter. Now, nearly 18 months to the day since my purchase, the speakers are nearly shot, offering broken and spotty versions of my favorite songs, the battery dies after a couple hours of web browsing, and its responsiveness to basic commands, like wake up, is faltering. I don't know what makes this a gaming computer, but I was betting on performance. Short of some kind of supercomputer that scientists need to replicate biological or galactical systems, I figured the next best thing was the hardware the gaming nerds rely on for quality video, sound, and speed. The plethora of options on the market and my general tech un-savviness forced me to play the odds, so I rolled the dice on the brand that claimed sovereignty on this front. Game over me apparently.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Andrew,
We appreciate your detailed feedback on this model. We're sorry to hear about the unfortunate experience you're having with the display and the speaker. Please allow us to make your experience with ASUS a better one. We would recommend that you reach out to Best Buy support so their team can look into this issue.
For more information, you can reach out to us at our Official ASUS North America Support twitter at AsusHelpUS. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Please copy a link to this post as a reference.
Thank you for choosing ASUS.
Best Regards,
Joan
ASUS Customer Loyalty US Support
- Cons mentioned:Heat
Not Cool Enough
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Horrible cooling, even with a high end cooling pad and running 2 klips for additional vent speed... fan died after having it for 12 months. I don't recommend these thing laptops for higher-end games with extensive graphics.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Valued Customer,
It's unfortunate to hear about your experience with the fan failing after 12 months of usage. All our products do go through an intensive quality control testing process to ensure that customers get units that are in proper working condition, what you've experienced was not intentional and this was a random case. If you wish to have this resolved, feel free to reach out to me at customerloyalty@asus.com and provide this link for reference. I'll do my best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels.
Thank you for choosing ASUS!
Best Regards,
Jamalie,
ASUS Customer Loyalty US Support
No charger included
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I ordered the open box option, but it did not come with a charger.. I don't know how a charger can possibly considered unessential. Without it the computer is $1100 brick. I doubt I will be buying from best buy again.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Valued Customer,
Certainly, we understand your disappointment with the missing charger. This is not the type of experience we want any of our customers to have. Open box items are products returned by customers, inspected by the retailer, found to be in working order, and re-sold at a discount, rather than returned to the manufacturer. If you wish to purchase the charger, feel free to send us a tweet or direct message to our Official ASUS North America Support Twitter at AsusHelpUS. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Please copy a link to this post as a reference.
Thank you for choosing ASUS!
Best Regards,
Jamalie,
ASUS Customer Loyalty US Support