Customer Ratings & Reviews
- Model:
- GU502LW-BI7N6
- |
- SKU:
- 6403815
Customer reviews
Rating 4.4 out of 5 stars with 880 reviews
(880 customer reviews)Rating by feature
- Battery Life3.7
Rating 3.7 out of 5 stars
- Speed4.4
Rating 4.4 out of 5 stars
- Display4.3
Rating 4.3 out of 5 stars
Customers are saying
Customers commend the ROG Zephyrus M15 for its impressive performance, excellent graphics capabilities, and high refresh rate display, making it ideal for gaming. Positive feedback also highlights its lightweight design and fast SSD. However, some users point to issues with heat generation, fan noise, and battery life as potential drawbacks. The lack of a built-in webcam is also a recurring concern for some customers.
This summary was generated by AI based on customer reviews.
- Cons mentioned:Fan noise, Heat
Rated 1 out of 5 stars
Good performance, poor cooling and quality
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The laptop worked great initially. However, cooling was both an immediate and long-term problem. During gaming the fans are so loud that you need headphones to be able to hear what you want to hear. As hard as the fans work, the computer, especially underneath, gets very hot to the touch. I had to prop up the back of the computer for it to get adequate airflow, even on a hard surface. That seems like a design flaw... That was annoying, but livable. My first red flag was a (presumably) software glitch that caused the fans to stop operating entirely whenever there is a Windows update. The first time this happened I was caught completely by surprise and didn't realize what was going on until performance started to suffer. I then noticed the fans weren't running and the underside of the computer had gotten dangerously hot. I did a hard shutdown and waited for it to cool. Upon rebooting the fans still wouldn't spin. After some time researching online, I restarted the computer in BIOS mode and this resolved the issue. The problem recurred every time there was a Windows update, but I knew how to fix it after that. The second-to-last straw was when the bearings in one of the fans went out after 7 months of use. This caused a horrendous noise and scary vibration. It felt like the computer was going to shake itself to pieces. I replaced both fans and all was well. The actual last straw was when the bearings of one of the replacement fans went out again, after only 2 more months. I don't want to deal with this nonsense after spending nearly two grand on a computer. I am shopping (elsewhere) for a new laptop now and hoping this was just an unlucky experience. I would not recommend this product and I would suggest that anyone interested in it do some more research regarding the fans and cooling. I'm not the only one with this problem.
No, I would not recommend this to a friend - Pros mentioned:Performance, Speed
Rated 5 out of 5 stars
Great for travel and Gaming!!!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The i7 10th Gen is PERFECT for this build. Quite, not too hot, and more power then Most desktops.
I would recommend this to a friend - Pros mentioned:Performance
Rated 5 out of 5 stars
Works good for me
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great laptop powerful enough for every day gaming. Light enough to carry it every where
I would recommend this to a friend Rated 5 out of 5 stars
Yes
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good laptop would recommend to a friend for such a good laptop
I would recommend this to a friend- Pros mentioned:Graphics, Speed
Rated 5 out of 5 stars
Awesome
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing really fast it loads super fast and the graphics while playing games are crazy
I would recommend this to a friend - Cons mentioned:Fan noise
Rated 4 out of 5 stars
Great
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It is my first gamer laptop and it is incredible, the only bad thing is that sometimes it makes a lot of noise, and if it moves a little abruptly it sounds like it is going to fall apart but I suppose it is to be careful, otherwise it is great and runs any game in ultra settings
I would recommend this to a friend Rated 5 out of 5 stars
Worth every penny
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this pc to serve as a stream pc and back up to my other laptop and desktop and honestly i am so greatful for it you wont ever see the full 240fps on the 240hz monitor in triple a titles but it gives you your moneys worth and for 1500.00 for these components it was a steal!!!! in apex and cod solid 100+ fps the 3ms response is A bummer but it makes up for it in the sure beautiful screen the ips panel is amazing color accurate the cpu and gpu get toasty but if you run the pc in turbo mode which you should to get max performance anyway as it is a gaming pc then youll see it stays rather cool under load the fan placement is my only gripe is that its bottom air fed so it needs to be on a flat smooth surface not on your lap ive seen alot of “overheating” complaints this is meant to sit on the desk and get the proper airflow not be on your lap if you do need to use it in your lap get a lapdesk because that will give you proper air flow sound quality is eh at best it could be better but for a 1500.00 laptop with these specs i expected eh speakers and for it to sound tinny and thats pretty much what it is however its not a horrible experience overall i give it a 10/10 aka 5 stars great battery life and performance rogue company plays beautifully on it as did the other titles mentioned hope this helps anyone whos on the fence about buying it and yes i would recommend it over the ryzen counter part as that one you only get a 2060 and an unnamed ryzen 9 cpu
I would recommend this to a friendRated 5 out of 5 stars
Excellent Gaming Machine
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love this laptop! High performance at a much better price than a MacBook. You just get way more for your money unless you just have to have a MacBook with lower specs then that’s on you. Only downside I have with this is the loud cooling fan, but that is to be expected with a high performance gaming laptop, without getting into to much tech talk. I run COD Modern warfare on the highest settings and it runs beautifully, photoshop and video editing is smooth and loads quickly, boot up is almost instant as well. If you aren’t familiar with computers, my biggest recommendation is to use an external hard drive for anything you load onto it, as this is what slows people’s machines down. Keep you laptop clutter free and it will last you a long time
I would recommend this to a friend- Pros mentioned:Performance
Rated 5 out of 5 stars
Beast of a Machine!!!
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.For a college student, this thing is incredible. Not only does it have a fast start up for when I need to get into a zoom call ASAP, but it's more than capable of handling multiple programs open at once thanks to the 16GB of RAM. And for when I'm gaming in my free time, this beast is able to run games so smoothly that my friends are astonished at the frame rate and quality for a laptop.
I would recommend this to a friend - Pros mentioned:Graphics, Speed
Rated 5 out of 5 stars
Good graphic
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I like the bigger screen and it has good speed and graphics for playing games.
I would recommend this to a friend - Pros mentioned:Graphics, Speed
Rated 5 out of 5 stars
I love this laptop!
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love this laptop absolutely gorgeous, quick, and wonderful graphics! :)
I would recommend this to a friend Rated 5 out of 5 stars
Perfect!!
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Computer is amazing. Games run smooth and perfect for work.
I would recommend this to a friend- Pros mentioned:Graphics
Rated 5 out of 5 stars
Best laptop I've owned
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I really love this laptop. I don't know much about computers so I can't leave the greatest review, but I know the specs are really great for its price (especially since I got it during black Friday) after doing a bit of research. Its pretty silent and its has a really nice design. Won't be taking it anywhere since I'm scared to but I think it will be good for travel.
I would recommend this to a friend - Pros mentioned:Performance, Speed
Rated 5 out of 5 stars
Sweet
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Super fast runs allmost all. New games on ultra settings
I would recommend this to a friend - Cons mentioned:Battery life
Rated 4 out of 5 stars
Nice Laptop
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Only down side is no web camera. Now all the people who don’t care or use an external should be happy. Works great besides an average battery life. With the hardware I was not expecting amazing battery life. Love the 1080 screen.
I would recommend this to a friend - Pros mentioned:Graphics, Speed
Rated 5 out of 5 stars
Light, fast and awesome
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The notebook is light and thin. Fast, even has the 2070 in it.
I would recommend this to a friend - Pros mentioned:PerformanceCons mentioned:Fan noise
Rated 5 out of 5 stars
GOOD
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I REALLY LOVE THIS SYSTEM. ITS NOT LOUD AND RAN REALLY GOOD
I would recommend this to a friend - Cons mentioned:Fan noise
Rated 4 out of 5 stars
Love the computer, fan bothers me
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Very nice laptop, I purchased it to work on Autocadd, only downside is that the fan makes a ticking noise when it first starts up, in quite mode its not noticeable. But as is speads up for performance it can get loud and annoying.
I would recommend this to a friend - Pros mentioned:Graphics
Rated 5 out of 5 stars
240 Hz RTX 2070 Beast!
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The Pros: The screen is legit and buttery smooth capping at 240 fps in games Many ports including a single USB-C port Trackpad and frame feel solid. huge storage space RTX 2070 MQ astonished me The Cons: Lots of thermal throttling Whenever you connect to another monitor, the screen stays black when you turn it back on from sleep No fingerprint sensor
I would recommend this to a friend - Pros mentioned:Performance
Rated 3 out of 5 stars
Hardware is awesome, software is not awesome
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I’ve bought ASUS for years now, has always been a reliable well performing brand. I’d have to say the hardware for this fits the bill, but the software really brings this machine way down. I updated the bios, all the drivers, windows etc and still get random BSODs. Each time listing something different as a cause. It’s been reformatted and attempted without updates only to get the same results. The hardware was all tested and passed. I’m at a loss on this one. The ASUS software ruins this whole thing and that’s sad. It switches randomly back and forth between profiles (ASUS CRATE) freezes and locks up the machine for 20-30 secs ea time. I’m not sure I can keep this one...
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Ryndaer,
We are terribly sorry the device is crashing and for the inconvenience this has caused you. This model undergoes intensive quality control testing and final inspection for both hardware and software. ASUS provides a warranty for the unit in order to fix or repair any isolated issue. This information will be passed on to our development team. Please allow us to make your experience better.
We are recommending having the unit sent in for servicing. You can have the Return Merchandise Authorization (RMA) created Online by visiting our support page and selecting "service and repair", below that option please select "Create Online RMA." You also have the option to contact us directly, and we will create the RMA for you. For further assistance or if you would like to discuss this matter further, please reach out to our customer support team.
Thank you for choosing ASUS!
Best Regards,
Lamoya
ASUS Customer Loyalty US Support












