Customer Ratings & Reviews
- Model:
- GU502LW-BI7N6
- |
- SKU:
- 6403815
Customer reviews
Rating 4.4 out of 5 stars with 880 reviews
(880 customer reviews)Rating by feature
- Battery Life3.7
Rating 3.7 out of 5 stars
- Speed4.4
Rating 4.4 out of 5 stars
- Display4.3
Rating 4.3 out of 5 stars
Customers are saying
Customers commend the ROG Zephyrus M15 for its impressive performance, excellent graphics capabilities, and high refresh rate display, making it ideal for gaming. Positive feedback also highlights its lightweight design and fast SSD. However, some users point to issues with heat generation, fan noise, and battery life as potential drawbacks. The lack of a built-in webcam is also a recurring concern for some customers.
This summary was generated by AI based on customer reviews.
- Cons mentioned:Battery life, Fan noise
Rated 1 out of 5 stars
Not what i was expecting
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Had a lot of expectations getting this. It is a beast of a machine. But my system had a serious battery issue. The charge discharges so quickly than it takes to charge. I serviced it once but the issue wasn't resolved even after changing a new battery. Given it for a second service now. Other than the battery i haven't faced any major issues with it. The fans are really loud when you game on turbo so make sure to use a headphone while gaming. Silent profile is good for all other casual works. The screen is excellent and had no screen bleed. But i got this for portability so it defeats the purpose for me. If you are okay with it being plugged in all the time then go for it. Want to love this machine but my experience is really bad with this machine.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Valued Customer,
Certainly, we understand your disappointment with the notebook battery life. All ASUS products undergo intensive quality control, testing, and inspections. What you've experienced was not intentional and this was a random case. Seen that you have given it for another service, our team will ensure to resolve this matter thoroughly. If you wish to follow up on your repair,
feel free to reach out to me at customerloyalty@asus.com and provide this link for reference. I'll do my best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels.
Thank you for choosing ASUS!
Best Regards,
Jamalie,
ASUS Customer Loyalty US Support
- Pros mentioned:Build quality
Rated 5 out of 5 stars
ASUS knows what they are doing!
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The absolute price to performance king! Got on black friday for 1250 (500) off! For a 2070 laptop that is unheard of! Build quality is superb and the refresh rate is excellent! 1080p is fine for a 15in laptop and can definitely shine in RTX titles.
I would recommend this to a friend Rated 5 out of 5 stars
Great Laptop
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I've had the same ASUS gaming laptop for the past 8 years, so needless to say it was time for an upgrade. This laptop ticked all the boxes. It has the processor, memory, hard drive, and GPU to play pretty much anything you want. When I first fired it up I was impressed by how fast this beast was. Took a total of 16 seconds from off to the home screen to boot up. I love the customization (lights, fan speed, etc.) this laptop offers. As for the downside, I'm not a fan of the 15.6" screen, but I am used to a 17 screen, so hopefully the dislike of the smaller screen will wear off soon. Also the fans are a little loud when playing games, but they are not too bad. The laptop does run hot, so I may purchase a cooling pad to control the excess heat. Overall, I am impressed with this laptop. I've only had it for a week, but so far so good.
I would recommend this to a friend- Pros mentioned:Graphics
Rated 5 out of 5 stars
Excellent Laptop
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent laptop if gaming is your secondary choice in buying a laptop, the design is sleek with a full metal chassis and it runs cool, it has the 2070 Max-Q gpu at low wattage so don't expect it to perform like the desktop equivalent.
I would recommend this to a friend Rated 2 out of 5 stars
Pixelated Screen, Keyword and Audio issues
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Overall it works nicely, however when I use certain programs like SketchUp and AutoCAD and even the webpage, the image becomes pixelated as shown in the pictures. This issue happened since the 1st week of using the laptop and continues to occur. I also noticed the keyboard lights suddenly turning off while using the laptop, the only way to turn them back on was by putting the laptop to sleep. Lastly is the audio, during meetings it's very hard to hear even with the volume all the way up.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Valued Customer,
It's regrettable to hear you've encountered issues with the notebook. All ASUS products undergo intensive quality control, testing, and inspections. What you've experienced was not intentional and this was a random case. Have you returned for a replacement? Please ensure to keep your drivers up to date and the Windows OS. For further troubleshooting, feel free to reach out to me at [email protected] and provide this link for reference. I'm here to help you and all others with these issues, as our customer loyalty department is dedicated to bringing a resolution to all issues related to our products.
Thank you for choosing ASUS!
Best Regards,
Jamalie,
ASUS Customer Loyalty US Support
Rated 5 out of 5 stars
Do-it-all Laptop
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The laptop is a great all-around workstation and gaming machine. The display is color accurate, quick and responsive. The overall build feels premium and doesn't look too "Gamer-y" which is a definite plus when carrying this laptop out to cafes. It does tend to get warm, but with the hardware it contains it's understandable. The only things I would say could make this thing perfect are a webcam (esp during COVID) and a Ryzen CPU (although this CPU is plenty powerful for most cases). Both RAM slots being upgradeable would have been nice, but it's fine with 16GB.
I would recommend this to a friend- Pros mentioned:Performance
Rated 5 out of 5 stars
Great system!
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Absolutely love this laptop so far - unbelievably fast, runs everything I throw at it with barely any effort. Has been perfect for my gaming, music and video production needs! I look forward to using this laptop for many years to come.
I would recommend this to a friend - Pros mentioned:Performance
Rated 5 out of 5 stars
Great Power Machine
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Fantastic computer for the format and price. Runs a little hot, which is typical for these types of machines. Very pleased at the benchmarks. Workhorse power machine for such a small form factor. All in all, pleased with the purchase.
I would recommend this to a friend - Cons mentioned:Fan noise
Rated 5 out of 5 stars
Worth to buy if the pirce under $1200
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.the CPU is the neckbottle of this laptop. The slient mode is quiet but hot. The noisy of fan becomes loud even run at the normal mode. The screen will be better if it is 2k resolution. The keyboard feels sticky.
No, I would not recommend this to a friend - Pros mentioned:Speed
Rated 5 out of 5 stars
Great Purchase!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.So excited!! This laptop came in today and i already absolutely love it! Its so much faster than my last laptop that i had and i love that you can change the colors of the keys! I finally have a computer that can run my games!! YAY!
I would recommend this to a friend - Pros mentioned:Performance
Rated 5 out of 5 stars
Amazing laptop
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.After adjusting fan curves and undervolting in BIOS the M15 runs cool and can run AAA games at max graphical settings. This laptop has far exceeded my expectations!
I would recommend this to a friend - Pros mentioned:Speed
Rated 5 out of 5 stars
Best bang for the buck!
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.10750h with RTX 2070 MaxQ for under $1600~ is pretty hard to beat! The 240hz panel with 100% srgb is the icing on the cake vs the other 144hz panels on the market. Look no further!
I would recommend this to a friend Rated 5 out of 5 stars
Great laptop even though we’re not gamers
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.OK so in the search of looking for the right laptop for my husband who conducts zoom meetings! It’s true we are not gamers but since with a laptop you get what you pay for we wanted to invest in a laptop that we were going to have for a long time so with that in mind and after going through two other laptops we found our perfect laptop! So yes we had to buy an external camera since this one doesn’t come with one which was the only drawback to this laptop! But honestly it also gave us an opportunity to buy whatever camera we wanted, and we could put the camera wherever we wanted it to be. The only other thing that we wished this laptop was 4K resolution! Asus makes one but had an older graphics card so we decided to go with the updated graphics card and honestly we didn’t notice any difference.
I would recommend this to a friend- Pros mentioned:Performance
Rated 4 out of 5 stars
Super Laptop Gamer
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent performance for the price you will pay. For the same price you can buy the model with a 4K monitor. A camera is missing in this model.
I would recommend this to a friend - Pros mentioned:Graphics
Rated 4 out of 5 stars
Ultra thin machine with a ton of power
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.at first glance you would never guess how powerful this machine is, its thing lightweight and sleek, but it amazingly also packs a serious punch with its rtx gpu
I would recommend this to a friend Rated 5 out of 5 stars
Amazing laptop performance and features!!
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It is a great laptop! I upgraded to this laptop from an older gaming computer running i7-7thgen 2.80ghz gtx 1060 and it is a noticeable difference. It is very light and portable while still packing a big punch for gaming. What I love about this laptop is that the screen is 240hz and has a 3ms response time. That means that i can game at 240fps in my favorite games, it really does make a difference. Instead of having to buy a $200+ gaming monitor to get those crazy high fps, it is already build in. not to mention all the other amazing extra features of the laptop. i also want to mention that it has great cooling and extensive but also user friendly overclocking abilities. I recommend this laptop to anyone who has some extra money to spend on a gaming laptop.
I would recommend this to a friendRated 4 out of 5 stars
Beautiful and Hot
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Beautiful screen and fast loading. This might be my issue but when playing a not particularly intensive tower strategy type game I’m getting a lot stutter even though I’m getting high FPS. It comes with a game booster program that has profiles which is pretty awesome but turbo really gets this machine cranked up and creates a lot of heat and fan noise. To be fair we bought it as a creative machine rather than for gaming because it’s so slim I would be worried about sustained heat issues and haven’t had a chance to try that out yet but I’m hopeful.
I would recommend this to a friend- Pros mentioned:Graphics
Rated 4 out of 5 stars
Fast gaming laptop
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.For the price, you can’t beat this laptop. Plenty of memory, fast panel, and a great GPU. Just wish it had a CPU with more cores like the AMD Ryzen 9.
I would recommend this to a friend Rated 4 out of 5 stars
Great Laptop, with Some Hassle.
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.After buying and using for a few hours or so, it blue screened on me. After doing some digging, I figured out that it was all caused by drivers being so outdated. After updating all drivers and windows software, no problems. And there's several one star reviews about overheating, because it hits 90c. The CPU in this model I believe is rated for 105c, and 90 degrees Celsius under a heavy load, is not overheating. To sum it all up, it is a great gaming laptop. And ask about open-box models, I managed to save $500 on my purchase.
I would recommend this to a friend- Pros mentioned:Graphics
Rated 5 out of 5 stars
ASUS
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very good design. Screen is very good. Material is perfect. it is not good that it has just one ram slot. One ram is soldered 8 gb. Other is removable 8gb. It has just one ram slot. why it has 16gb ram soldered.
I would recommend this to a friend












