Customer Ratings & Reviews
- Model:
- GU502LW-BI7N6
- |
- SKU:
- 6403815
Customer reviews
Rating 4.4 out of 5 stars with 880 reviews
(880 customer reviews)Rating by feature
- Battery Life3.7
Rating 3.7 out of 5 stars
- Speed4.4
Rating 4.4 out of 5 stars
- Display4.3
Rating 4.3 out of 5 stars
Customers are saying
Customers commend the ROG Zephyrus M15 for its impressive performance, excellent graphics capabilities, and high refresh rate display, making it ideal for gaming. Positive feedback also highlights its lightweight design and fast SSD. However, some users point to issues with heat generation, fan noise, and battery life as potential drawbacks. The lack of a built-in webcam is also a recurring concern for some customers.
This summary was generated by AI based on customer reviews.
- Cons mentioned:Fan noise
Rated 4 out of 5 stars
Fans are loud
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It's a great laptop. But the fans are to loud for me. Everything else was great.
I would recommend this to a friend - Pros mentioned:Performance
Rated 5 out of 5 stars
Amazing
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great overall performance. Runs games like a dream and I can have multiple apps/tabs open and it will never fail to load things quickly.
I would recommend this to a friend - Pros mentioned:Performance
Rated 3 out of 5 stars
Awesome laptop...had to send it back...
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great laptop for the price and performed very well. I received one with a few keys bent inward and couldn't get past the fact that I spent over 1700 with tax for a defective unit...I would however recommend this laptop, just make sure you inspect the keyboard for defects. I really like this color and iridescent look on the cover.
I would recommend this to a friendBrand response from Asus_Answers
Posted .Dear Kilik13,
We are sorry to hear that you received a device with a few of the keys bent inward and for the inconvenience this has caused you. This model undergoes intensive quality control testing and final inspection for both hardware and software. ASUS provides a warranty for the unit to fix or repair any isolated issue. This information will be passed on to our development team. We would be happy to assist you.
We are recommending to have the unit return to Best Buy and request a replacement once you're within the return period. You can have the Return Merchandise Authorization (RMA) created Online by visiting our support page and selecting "service and repair", below that option please select "Create Online RMA." You also have the option to contact us directly, and we will create the RMA for you. For further assistance or if you would like to discuss this matter further, please reach out to us via email: Customer loyalty @ Asus (Please remove the spaces from the email and add ".com"). Ensure to use this review link for reference.
Thank you for choosing ASUS!
Best Regards,
Lamoya
ASUS Customer Loyalty US Support
- Pros mentioned:Performance
Rated 5 out of 5 stars
Amazing specs in every area
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Well-built, high performance laptop. Getting around 115 fps on modern warfare multiplayer on high settings. Very happy, no complaints.
I would recommend this to a friend - Pros mentioned:Graphics
Rated 5 out of 5 stars
Great portable gaming computer
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Been looking to start twitch and YouTube streams and this laptop I guarantee can do it perfectly
I would recommend this to a friend - Pros mentioned:Performance
Rated 5 out of 5 stars
Epic purchase
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this to play competitive fortnite and it allows me to play high/epic quality at 144 frames with ease. Highly recommend this laptop!
I would recommend this to a friend Rated 5 out of 5 stars
Crash and burn and my new Asus.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My laptop wasn’t working and it was critical that I worked on my new house plans. Made an appointment with the Geek Squad and sadly found my laptop was toast and the information unretrievable. Both Jason ( Geek Squad) and our salesman were awesome in trying all they could to help. I ultimately purchased an Asus laptop and am in the process of rebuilding all of my old contents. Service was great, pricing was also good given the type of laptop I needed for my CAD program. The support was what I needed.
I would recommend this to a friend- Pros mentioned:Performance
Rated 5 out of 5 stars
Great laptop for gaming as well as basic functions
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great laptop for gaming, including high performance games. Also great for basic functions like word documents, excel spreadsheets etc
I would recommend this to a friend - Cons mentioned:Heat
Rated 5 out of 5 stars
amazing,
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love it. It's works great. I love that it has a plug in for apple ipad plugs. It's just great. Downside is that it runs hot!
I would recommend this to a friend - Pros mentioned:Graphics
Rated 5 out of 5 stars
Great performance!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Once you use a 240 HZ monitor you’ll never go back. Great FPS for gaming, low input delay, good graphics, easy to use! Would recommend
I would recommend this to a friend Rated 5 out of 5 stars
Excellent - High Performance, Light Weight
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Extremely impressed with this laptop! The RTX-2070 is a huge upgrade over the 2060. The performance is better than I expected, and the screen is excellent. I especially appreciate the "silent" mode setting... which keeps the fans very quiet for everyday use... with very little drop in performance (about 15%). The speakers are "ok", but strangely the smaller sibling G14 has better sound (if you haven't heard the speakers in the G14, they are not very loud, but sound amazing). Overall 5 Stars!!!
I would recommend this to a friendRated 4 out of 5 stars
Great Laptop
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I use this laptop primarily for video games and design apps. Once I switched the native card from motherboard to Nvidia there have been no problems and it runs without stuttering and with incredibly clear graphics. The laptop also has multiple system controls to help tune it for each task. Overall very happy with the purchase even though it has blue screened upon startup two times.
I would recommend this to a friend- Pros mentioned:Performance
Rated 5 out of 5 stars
Great PC
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great PC for what I need. Runs between programs flawlessly and doesn’t get too bogged down with multiple programs running.
I would recommend this to a friend - Cons mentioned:Fan noise
Rated 5 out of 5 stars
GOOD LAPTOP
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very good gaming laptop. I also recommend it for video or photo editing work. It has good ventilation and does not make noise.
I would recommend this to a friend - Pros mentioned:Speed
Rated 5 out of 5 stars
Worth every Penny
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Fastest laptop I’ve ever owned. Hopefully I’ll be able to upgrade memory and keep BB warranty. Can’t wait to start gaming.
I would recommend this to a friend - Pros mentioned:Graphics
Rated 5 out of 5 stars
Excellent!
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great gaming laptop, powerful 2070 max q and can easily handle games I care about like Civ 6 and Anno 1880. Definitely recommend!
I would recommend this to a friend - Pros mentioned:Performance
Rated 5 out of 5 stars
Would definitely recommend
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent for gaming and runs pretty well no matter the game. It’s also good for every day tasks and never slows down
I would recommend this to a friend - Cons mentioned:Fan noise
Rated 1 out of 5 stars
Worked great for over 6 weeks. Then broke.
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It worked great for 7 weeks. I loved it. Then it started making very loud noises from the fan, but at least it still worked fine. A week later the noise was worse, and now I get serious lag and connection issues when playing on line. I can make the lag and connection issues go away by unplugging and playing on battery. No more lag, no more connection issues, but the graphics quality and frame rate drops to the basement. If I plug the power cord back in, the graphics and frame rate improve dramatically, but then the fan gets horribly loud again and I get serious lag and connection issues again. I've been trying all day to get help from ASUS, but their web site is horrible. Poorly designed, impossibly difficult to navigate, very slow, and out of date(newer models don't appear on drop down menus). It does confirm that I'm under warranty, it knows the exact day I made my purchase at Best Buy, but it will not let me register the laptop with the web site. Every time I try to register it, it tells me to log back in to their web site using the email address I was already logged in with. I tried several times. It just doesn't work. I'll never buy another ASUS.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear James,
I'm sorry to hear that you've had performance and support issues with this laptop. This is absolutely not the kind of experience that we want any of our customers to have. Generally a unit purchased at Best Buy would be serviced by their team, but if you have been unsuccessful receiving any support for this device we would be happy to repair the unit directly for you. Please reach out to me at cl-lane@asus.com and include case #N2102050132 in your email for reference so that we can get the RMA started.
Thank you for choosing ASUS!
Best regards,
Lane
ASUS Customer Loyalty – US Support
Rated 5 out of 5 stars
Great Performing Thin Gaming Laptop
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The laptop is quite the beast-- but make sure you get proper cooling pad or something. It runs hot, and the fans can be quite loud, but it's to be expected for such a thin, ultrabook-like gaming laptop. The display is great. Just remember that it is 15.6", so if you do happen to be used to a 27" monitor, it's quite a bit smaller. Regardless, take care of your laptop and how hot it gets--sometimes reducing settings or limiting FPS--as heat is by far a gaming laptop's worst enemy.
I would recommend this to a friend- Pros mentioned:Performance
Rated 5 out of 5 stars
Great purchase
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Perfect laptop for gaming and for school work. My daughter uses this laptop for her animation and visual affects major.
I would recommend this to a friend












