Customer Ratings & Reviews
- Model:
- GU502LW-BI7N6
- |
- SKU:
- 6403815
Customer reviews
Rating 4.4 out of 5 stars with 880 reviews
(880 customer reviews)Rating by feature
- Battery Life3.7
Rating 3.7 out of 5 stars
- Speed4.4
Rating 4.4 out of 5 stars
- Display4.3
Rating 4.3 out of 5 stars
Customers are saying
Customers commend the ROG Zephyrus M15 for its impressive performance, excellent graphics capabilities, and high refresh rate display, making it ideal for gaming. Positive feedback also highlights its lightweight design and fast SSD. However, some users point to issues with heat generation, fan noise, and battery life as potential drawbacks. The lack of a built-in webcam is also a recurring concern for some customers.
This summary was generated by AI based on customer reviews.
Rated 5 out of 5 stars
Powerful little machine!
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This thing has handled everything I've throw at it. I upgraded from a 2018 model Alienware 17 inch laptop that was just too big and heavy to really be portable. This computer is night and day and I'm honestly not quite sure how they packed all that power in the light and thin case! The fans can be loud when under ultra settings in a game but I'll take that for 100+ FPS on ultra settings and a 3ms response.
I would recommend this to a friend- Pros mentioned:Performance
Rated 3 out of 5 stars
Meh
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Returned this after testing for a week or two back in the winter. Pros: solid performance, comfortable soft touch finish. Cons: screen response time isn't great, device runs really hot, build quality is ~6.5/10.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Valued Customer,
Thank you so much for the feedback, I'm sorry to hear that the device runs really hot, and the response time is not great. Please attempt the troubleshooting steps from the FAQ below. For further troubleshooting, feel free to reach out to me at customerloyalty@asus.com and provide this link for reference. I'll do my best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels.
Thank you for choosing ASUS!
Best Regards,
Jamalie,
ASUS Customer Loyalty US Support
Troubleshooting - https://www.asus.com/support/FAQ/1015064/
Rated 5 out of 5 stars
Gaming Rig for my teen
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great product with all the bells and whistles. The reviews clearly show the 8Gb 2070 card was the way to go vs. 2060 or older 1660 Ti models out there. Love the fast screen and my son the gamer couldn't be happier. Bought this as an open box for 1450 and at that time there was only one comparable system from MSI but ASUS has always been a stable MB manufacturer IMO when I was building my own desktop systems, so I went with them. Fans are definitely a little loud when in full 3D gaming but tolerable.
I would recommend this to a friend- Pros mentioned:Build qualityCons mentioned:Fan noise
Rated 2 out of 5 stars
Jet engine while gaming
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Overall, the laptop feels well built and performs decently. However, it's loud, very loud. Playing a game, it's hard at times to hear the actual game over the fans. Not the type of experience that makes you look forward to gaming.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Valued Customer,
I'm truly sorry to hear that the fan is very loud, this must be frustrating while gaming. Have you made any adjustment in the Armoury Crate application? Please review the HyperFan mode in Armoury Crate. You can refer to the FAQ below for further information on this setting. For further troubleshooting, feel free to reach out to me at [email protected] and provide this link for reference. I'll do my best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels.
Thank you for choosing ASUS!
Best Regards,
Jamalie,
ASUS Customer Loyalty US Support
Armoury Crate Introduction V3.0: https://www.asus.com/us/support/FAQ/1043747/#b1
- Pros mentioned:Performance
Rated 5 out of 5 stars
Best gaming laptop
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.A really good gaming laptop at this price!! Would recommend buying this if you need to go to places and you want to game
I would recommend this to a friend - Cons mentioned:Fan noise
Rated 5 out of 5 stars
Well worth the price
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Worth it for the price. Runs loud when gaming, but to be expected. Get a Klim fan and you'll be all set
I would recommend this to a friend - Cons mentioned:Fan noise
Rated 4 out of 5 stars
Review
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great computer, just gets super loud while playing fps games
I would recommend this to a friend - Pros mentioned:Speed
Rated 5 out of 5 stars
Asus laptop
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Quality laptop for a steal of a price. Graphics card and processor run extremely well together and laptop runs cool.
I would recommend this to a friend Rated 4 out of 5 stars
Fairly fast and works good
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.So far it's a decent laptop, I really only have 1 complaint and that's the m.2 screws. I went to install a second m.2 and the screws for both the pre installed drive and the second drive are both factory overtightened to the point they both need replaced due to destroying the screw heads. Had to use pliers to break them free and ordered new screws.
I would recommend this to a friend- Pros mentioned:Speed
Rated 5 out of 5 stars
AWESOME UNIT
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Awesome speed and graphics. Wireless speed is also great. Remember to buy a camera along with initial purchase,
I would recommend this to a friend - Pros mentioned:Speed
Rated 5 out of 5 stars
Happy Son Happy Life
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Got a amazing deal on this superfast computer for my son, who is a elite gamer. He absolutely loves this laptop.
I would recommend this to a friend - Pros mentioned:Performance
Rated 5 out of 5 stars
Gaming laptop beast
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It’s a gaming beast. Anything I can throw at it, it will take it. Definitely highly recommended, not for beginners.
I would recommend this to a friend - Pros mentioned:Performance
Rated 5 out of 5 stars
Solid purchase
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent purchase at a solid price! Laptop runs super quick and serves my gaming needs perfectly
I would recommend this to a friend - Pros mentioned:Build quality
Rated 5 out of 5 stars
Great Experience!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Love the qualities and overall build of this laptop. Great feel and slender too! It feels pretty sturdy.
I would recommend this to a friend - Cons mentioned:Heat
Rated 4 out of 5 stars
Good
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Everything is fine except the fan is running a little loud.
I would recommend this to a friend - Pros mentioned:Performance
Rated 5 out of 5 stars
good computer
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.this is good computer. got for my niece as a graduation gift. she loves if for gaming and school
I would recommend this to a friend - Cons mentioned:Fan noise
Rated 4 out of 5 stars
Could be quieter.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Nice laptop but in gaming mode, nothing but fan noise.
I would recommend this to a friend - Pros mentioned:Speed
Rated 5 out of 5 stars
Its a Beast
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Its a beast in a small package! Very fast, high quality screen and great quality overall!
I would recommend this to a friend Rated 5 out of 5 stars
Great Buy
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great laptop for the price. Serves the purpose it was purchased for, it is now my home PC and used for casual gaming.... Sadly, was not able to wait for the price to drop down and purchased it for 1.5k. Still a great one though. Previously owned a G750JW but suddenly just getting black screen, fan runs but getting nothing on the screen. Hopefully would not encounter that issues with this one. Owned it for a month now and so far no issues.
I would recommend this to a friendRated 5 out of 5 stars
does the job
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.it works great all around. As a gaming laptop check, as a workstation check, it does well, if you are looking to upgrade into something for the fact that it has ray tracing It will do it really well on medium settings and the frames will start to lower the higher up you go, if you want a card upgrade for only ray tracing or if its a main factor id reccomedn a difftrent one but its a good computer if you rnot worried about ray tracing
I would recommend this to a friend












