Customer Ratings & Reviews
- Model:
- GU502LW-BI7N6
- SKU:
- 6403815
Rating by feature
- Battery Life
Rating 3.7 out of 5 stars
- Speed
Rating 4.4 out of 5 stars
- Display
Rating 4.3 out of 5 stars
Customers are saying
Customers commend the ROG Zephyrus M15 for its impressive performance, excellent graphics capabilities, and high refresh rate display, making it ideal for gaming. Positive feedback also highlights its lightweight design and fast SSD. However, some users point to issues with heat generation, fan noise, and battery life as potential drawbacks. The lack of a built-in webcam is also a recurring concern for some customers.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Performance
Great laptop
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My husband love this laptop! He plays all his games on it and hasn’t complained.
I would recommend this to a friend Quality and value if purchased on sale
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great deal during black friday for a high-end laptop with a quality display. Good color clarity and frame rate, thin and discrete. No flashy gamer design. Professional look. Heats up because i t's so thin.. would recommend getting an external cooling fan pad for sure. Runs hot during gaming, but necessary to cool down. Wish it had the quality metal feel like the zenbooks, but still okay considering the amazing specs for the price you're paying
I would recommend this to a friendAlmost perfect.
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Could have given them 5 stars if they keyboard was RGB. Keys are hard to see since the keys are gray and letters are white/ see through but a easy fix with a keyboard cover. Super light and fast. Downside some of the ram is soldered on but was expected on a super thin laptop. They did a good job with thermals not too bad.
I would recommend this to a friendGreat Computer, Not so great thermals.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Let me start off by saying that this is first gaming laptop. I have done my research and have been looking to purchase a gaming laptop for a while. This gaming laptop comes prepared for any challenges it has. it can easily handle any task. the first week of me having this laptop was phenomenal. Temperatures were a little high but it was fine because the GPU never got over 80c and the CPU never got over 90c under sustained load. CPU was comfortable hitting 4.5ghz, according to the ASUS armory crate. But after the first week, it started heating up really fast. Within minutes from a cold start and loading up a game, the CPU started hitting 95c and it was thermal throttling. Because of this the clocks (obviously) lowered to about 3.6-3.9ghz. The GPU was hitting 85c. I don't know if this is normal, and if it isn't please don't hesitate to tell me otherwise but it's just a little odd. if the temperatures weren't so high I would give this a five star rating.
I would recommend this to a friendBrand response from Asus_Answers
Posted .Dear Jose,
I'm sorry to hear that you are having temperature issues with your machine. All ASUS products undergo intensive quality control, testing and inspections. What you've experienced was not intentional or representative of our brand. While high temps when gaming are perfectly normal, you should not see performance drops in game. That frequency is still well above the CPUs base clock. What games are you playing where you see this behavior? If you haven't already, please update your BIOS, VGA and chipset drivers from the link below. I also recommend using the Performance fan preset and gaming on a solid, flat surface. If your temperatures do not improve, please reach out to me at [email protected] and include case #N200805391 in your email for reference.
Thank you for choosing ASUS!
Best regards,
Lane
ASUS Customer Loyalty – US Support
Drivers: https://www.asus.com/Laptops/ROG-Zephyrus-M15/HelpDesk_Download/
- Pros mentioned:Performance
Good but issues arise
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This machine has easily ran any game i threw at it at high settings with good frame rates. Unfortunately right when my return period ended I started getting black screens in the middle of gameplay. Haven’t been able to find any fix for it and I’m already looking at other options.
No, I would not recommend this to a friendBrand response from Asus_Answers
Posted .Dear Conhen20,
I'm sorry to hear that you are having performance issues when gaming with this machine. All ASUS products undergo intensive quality control, testing and inspections. What you've experienced was not intentional or representative of our brand. If you haven't already, please follow the link below to update your BIOS, chipset and VGA drivers. Is this behavior happening in all games, or just some titles? Please reach out to me at [email protected] and include case #N2007100151 in your email for reference. I'd like to help you troubleshoot this issue in more detail.
Thank you for choosing ASUS!
Best regards,
Lane
ASUS Customer Loyalty – US Support
Drivers: https://www.asus.com/Laptops/ROG-Zephyrus-M15/HelpDesk_Download/
- Pros mentioned:Performance
Great product. Not cheap though.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought it as a gift for a friend. He likes it! It’s enough for most online games with highest effects on.
I would recommend this to a friend - Pros mentioned:Performance
GM
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It was bought as a gift for me and I love it. It is the best one that I have had
I would recommend this to a friend - Pros mentioned:Performance
ROG Computer Gaming
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Superb gaming laptop that performed superbly right out of the box. Highly recommend!
I would recommend this to a friend - Pros mentioned:Performance
Great for all around
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Laptop is great 2070 max q works good in war zone with the update on the gpu I get 60-100 FPS
I would recommend this to a friend - Cons mentioned:Webcam
Amazing gaming laptop
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Awesome gaming laptop, I play WoW and amazing. Big screen helps as well. The only con is no webcam.
I would recommend this to a friend - Pros mentioned:Speed
Newhope
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very nice system works well for gaming and business as fast as you’ll need for some time.
I would recommend this to a friend - Pros mentioned:Performance
Customer
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good gaming laptop. Easy to upgrade. Great monitor
I would recommend this to a friend - Pros mentioned:Performance
Great laptop
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent laptop, I bought it to use with design programs (Autocad, Revit, and similar programs)
I would recommend this to a friend - Pros mentioned:Graphics
Great
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Prettyyy good. It’s smooth with a lot of creative design. It does what you need it to do and more.
I would recommend this to a friend - Pros mentioned:Performance
Laptop
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is the best laptop I've ever owned hands down! Powerful and fast with a gorgeous display!
I would recommend this to a friend - Pros mentioned:Graphics
Great gaming laptop
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Awesome little laptop. Does ultra settings with everything I throw at it. Would highly recommend.
I would recommend this to a friend - Cons mentioned:Heat
Problem from the get go
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Had this product for less than 12 hrs before it stopped working correctly. Out of the box with nothing but updates applied the keyboard lights flickered when the computer would go into sleep mode, the light bleed was pretty bad on the bottom corners of the screen especially the left bottom to the side, the screen would flicker when tilted, then stopped working all together, registered over 110° on the top of the keyboard and almost 140° on the bottom of the laptop with an infrared thermometer. The only thing I can actually say good about it is at least this happened right away during setup and not after I was using it.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Roughneck,
We would like to extend our sincerest apologies for the device having black light bleed, the screen flickering and the keyboard light flickering and for the inconvenience this has caused you. This model undergoes intensive quality control testing and final inspection for both hardware and software. ASUS provides a warranty for the unit in order to fix or repair any isolated issue. This information will be passed on to our development team. We would be happy to assist you.
We are recommending having the unit sent in for servicing. You can have the Return Merchandise Authorization (RMA) created Online by visiting our support page and selecting "service and repair", below that option please select "Create Online RMA." You also have the option to contact us directly, and we will create the RMA for you. For further assistance or if you would like to discuss this matter further, please reach out to our customer support team.
Thank you for choosing ASUS!
Best Regards,
Lamoya
ASUS Customer Loyalty US Support
- Pros mentioned:Performance
Great gaming laptop!
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great laptop for overall use! It has great battery life, super good performance and a great sleek feel.
I would recommend this to a friend - Pros mentioned:Graphics
Great
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great! The screen and GPU are super! can get a lot out of this
I would recommend this to a friend good laptop
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good Laptop, Runs smooth. Battery life is ok, Light
I would recommend this to a friend