Customer Ratings & Reviews
- Model:
- GU502LW-BI7N6
- |
- SKU:
- 6403815
Customer reviews
Rating 4.4 out of 5 stars with 880 reviews
(880 customer reviews)Rating by feature
- Battery Life3.7
Rating 3.7 out of 5 stars
- Speed4.4
Rating 4.4 out of 5 stars
- Display4.3
Rating 4.3 out of 5 stars
Customers are saying
Customers commend the ROG Zephyrus M15 for its impressive performance, excellent graphics capabilities, and high refresh rate display, making it ideal for gaming. Positive feedback also highlights its lightweight design and fast SSD. However, some users point to issues with heat generation, fan noise, and battery life as potential drawbacks. The lack of a built-in webcam is also a recurring concern for some customers.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Speed
Rated 5 out of 5 stars
Review
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Does what I need. Fast. Wish the keyboard could be set to stay one color... maybe it does.
I would recommend this to a friend - Pros mentioned:Performance
Rated 5 out of 5 stars
ASUS stays winning
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is an awesome laptop, excellent performance, great value, got it on sale at the time.
I would recommend this to a friend - Pros mentioned:Performance
Rated 5 out of 5 stars
good laptop
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is such a good laptop. Plays the games I want wonderfully.
I would recommend this to a friend Rated 5 out of 5 stars
Great for Bannerlord
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought this to be able to run Bannerlord which it does flawlessly on max settings. Though I do reccomend turning off Dynamic shadows to stop some flickering on certain maps. That said this is pretty standard as far as laptops go, Windows 10 and all of the Microsoft bloatware is included and hard to remove with messing with sys registry. This also runs Fallout 4, Skyrim SE, and other RPGs at max settings.
I would recommend this to a friend- Pros mentioned:Performance
Rated 5 out of 5 stars
Good Laptop
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great device, I love it, it is fast very fast, your screen is very clear
I would recommend this to a friend - Pros mentioned:Graphics
Rated 5 out of 5 stars
Nice Graphic and decent game machine
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Use it for almost a month and no issue experienced and good game machine with decent graphics
I would recommend this to a friend - Pros mentioned:Ssd
Rated 5 out of 5 stars
Fast gaming computer
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great laptop for gaming, has all the bells and whistles. Only thing it is missing is camera.
I would recommend this to a friend - Pros mentioned:Performance
Rated 5 out of 5 stars
Recommended One
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is awesome and performance wise good. I really liked this and good for good price.
I would recommend this to a friend - Cons mentioned:Heat
Rated 1 out of 5 stars
Good specs, terribly buggy
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this in August 2020 and am replacing it in October 2021. This laptop looked like a really good deal at first and performed well, but as time passed, several bugs and kinks started to appear. 1. The headphone jack felt off from the start (it didn't seem like it would even go into the port), but it didn't have any issues for awhile after I got it settled in. After about 7-8 months, the headphone jack started to stop accepting headphones half the time. I would have to reset my computer to get it to take. 2. Recently (about the past 2-3 months), I have had Chrome freeze on me for about 30 seconds whenever the computer falls asleep and I wake it up. The only way to solve this issue was to minimize Chrome and remaximize it, or wait the 30 or so seconds for it to start responding. 3. The trackpad suddenly stopped clicking one day. I keep the keyboard and trackpad area very clean (as it is very easy to see every piece of dust or crumbs on the dark keyboard). It would only accept tapping, would not accept me clicking it down. 4. It would overheat randomly. I would simply be watching YouTube and all of a sudden, the entire laptop is scorching and the fan starts going nuts. I have also had this laptop blue screen me once and it has completely frozen to the point of soft resetting it several times. To put it simply, I hope you can accept several bugs if you plan on getting this unfairly priced hunk of junk.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Alex,
We're sorry to hear about the unfortunate experiences you are having with this model. Please allow us to make your experience with ASUS better one. We would recommend that you have this device sent in for servicing so we can have our technician diagnose the issue and provide a solution. We do value our customers and take negative customer service experience very seriously. This is not the quality of service expected from ASUS. We do stand behind our product and we continuously strive to improve our approach and processes in order to achieve customer service excellence.
For more information, you can reach out to us at our Official ASUS North America Support twitter at AsusHelpUS. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Please copy a link to this post as a reference.
Thank you for choosing ASUS.
Best Regards,
Joan
ASUS Customer Loyalty US Support
- Pros mentioned:Performance
Rated 5 out of 5 stars
Guchi
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I think it’s a great product I’ve been using it for awhile now and no issues whatsoever
I would recommend this to a friend - Pros mentioned:Performance
Rated 5 out of 5 stars
Portable Power
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great laptop amazing performance in a small package I’m definitely sticking with Asus.
I would recommend this to a friend - Pros mentioned:Performance
Rated 5 out of 5 stars
Best gaming laptop
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is one of best laptop that I ever purchased. I would suggest this laptop to my friends.
I would recommend this to a friend - Pros mentioned:Build quality
Rated 5 out of 5 stars
so far so great
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Superfast, love the keyboard. Cant wait to record some music and play some games!
I would recommend this to a friend - Pros mentioned:Performance
Rated 5 out of 5 stars
Buttery smooth
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing labtob! I've been enjoying using this thing, It's a decent powerful labtob.
I would recommend this to a friend Rated 4 out of 5 stars
Almost perfect
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Everything about this is nearly perfect; the Build quality, screen, keyboard, and performance are all amazing. The only issue with this has to be fan noise. It gets very loud when gaming but otherwise it's a really good machine.
I would recommend this to a friendRated 4 out of 5 stars
Good option
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I actually purchased this and the g14 at the same time. I went with this over the g14 simply based on power and screen. The screen cuts off 1/3 of what you’d normally see on the g14 and I could not get over that. This has been solid except there is maybe a design flaw on The bezel? Seems loose
I would recommend this to a friend- Cons mentioned:Battery life
Rated 5 out of 5 stars
Great computer
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great overall computer battery life is a little short but ok for a gaming computer
I would recommend this to a friend Rated 3 out of 5 stars
Great machine with a weird issue
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love the size, the laptop runs smoothly and it works perfectly running my games EXCEPT that the keyboard randomly inserts double spaces or double of specific letters. Or sometimes it wont type something that I wanted to type. It is very frustrating and I will be returning the device because of this issue. I work and type emails up to corporate clients all day every day and having any grammatical and spelling errors in an email is incredibly unprofessional. On the other side of the coin, I have many of my world of warccraft abilities bound to specific key combinations, and if I can't guarantee that my spells are going off properly it is hell on the parses. If the keyboard worked properly, I would definitely not be returning it. This is a great machine.
I would recommend this to a friendBrand response from ASUS Answers
Posted .Dear Valued Customer,
Certainly, we understand your disappointment in the keyboard not working correctly. I will be letting the related department know about the issues you are experiencing for continuous improvements to the product line. If you have not returned the unit, feel free to reach out to me at customerloyalty@asus.com and provide this link for reference. I'll do my best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels.
Thank you for choosing ASUS!
Best Regards,
Jamalie,
ASUS Customer Loyalty US Support
- Cons mentioned:Fan noise, Heat
Rated 2 out of 5 stars
Too HOT
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Bought this today...not sure the loud fan and it still getting really hot is worth what I paid?? Debating returning it for a desktop? Mainly bought it to play Oculus 2 on it...
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Valued Customer,
It's unfortunate to hear the unit is getting really hot, this must be frustrating. Please attempt the steps from the FAQ below. For further troubleshooting, feel free to send us a tweet or direct message to our Official ASUS North America Support Twitter at AsusHelpUS. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Please copy a link to this post as a reference.
Thank you for choosing ASUS!
Best Regards,
Jamalie,
ASUS Customer Loyalty US Support
Troubleshooting steps- https://www.asus.com/support/FAQ/1042398/
Rated 5 out of 5 stars
Asus ROG Zephyrus M15 (GU502LW) review
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Asus ROG Zephyrus M15 is a hansome 15-inch gaming laptop. The build quality is amazing. SPEC Core i7-10750H processor, 16GB of memory, an Nvidia GeForce RTX 2070 (Max-Q) GPU(8GB), and a 1TB SSD. PROS light weight gaming laptop(4.19 pounds) 240Hz 3ms display. Amazing build quality. Longer battery. Value for money. CONS No webcam. More cooling noise while gaming. Single zone back light.
I would recommend this to a friend












