Customer Ratings & Reviews
- Model:
- GU502LW-BI7N6
- SKU:
- 6403815
Rating by feature
- Battery Life
Rating 3.7 out of 5 stars
- Speed
Rating 4.4 out of 5 stars
- Display
Rating 4.3 out of 5 stars
Customers are saying
Customers commend the ROG Zephyrus M15 for its impressive performance, excellent graphics capabilities, and high refresh rate display, making it ideal for gaming. Positive feedback also highlights its lightweight design and fast SSD. However, some users point to issues with heat generation, fan noise, and battery life as potential drawbacks. The lack of a built-in webcam is also a recurring concern for some customers.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Performance
Computer
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Run grate perfect for video games and for grafic designs for projects
I would recommend this to a friend - Pros mentioned:Ssd
Asus Gaming Laptop
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Fast gaming laptop. I like keyboard colors. SSD solid drive is faster.
I would recommend this to a friend - Pros mentioned:Speed
good
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.had it for a couple months now. Still now issues and still fast as ever
I would recommend this to a friend - Pros mentioned:Performance
Computer purchase
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Is exactly what I was expecting and performs as I desired.
I would recommend this to a friend Best gaming laptop for 13 year olds.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This gaming laptop is topnotch! It is lightweight and easy to use. My grandson loves it. He is big on creating architectural design and this laptop exceeds his needs for the types of drawings and designs he wants to create. He is only 13 but is very responsible and wanted a good gaming laptop. We were able to get a terrific price and interest free for 1 year.
I would recommend this to a friend- Pros mentioned:Performance
Love it
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Love this laptop. Does everything that I needed it to do.
I would recommend this to a friend - Pros mentioned:Performance
Love this Laptop
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Laptop works great!! Plays all games very well and to best graphics
I would recommend this to a friend - Cons mentioned:Battery life
Great laptop with bad battery life
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Fantastic Laptop so far, although the battery life is really short.
I would recommend this to a friend - Pros mentioned:Graphics
Needed by architect
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Bought for an architect. Meets expectations. Graphics are great!
I would recommend this to a friend - Pros mentioned:Performance
Worse the money
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.For less than $1600 you get a thin and light but a powerful gaming laptop.
I would recommend this to a friend - Pros mentioned:Performance
Gamer
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It can play on high-ultra solution almost every game this is epic.
I would recommend this to a friend - Pros mentioned:Speed
Great college laptop
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good laptop for computer science at college level. Very fast, good size
I would recommend this to a friend - Cons mentioned:Heat
Nice design but bad screen issues
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought three of them and all of them had to be returned because of horrible back light bleed it was really distracting playing games or watching movies in a dark room i was really excited for this laptop but it did not live up to my expectations performance on this laptop is subpar for the price and it gets really hot i was a big fan of asus before this experience with the asus m15 but now im not sure
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Valued Customer,
We are terribly sorry that your devices had back light bleed and you had to return the device. We do understand your disappointment and for the inconvenience this has caused you. This model undergoes intensive quality control testing and final inspection for both hardware and software. ASUS provides a warranty for the unit in order to fix or repair any isolated issue. This information will be passed on to our development team.
We truly appreciate your feedback. If you need any assistance, please don't hesitate to contact us via email at (Customer loyalty @ Asus .com) Please remove the spaces and please use this link as a reference. Our customer loyalty department is dedicated to bringing a resolution to all issues related to our products.
Thank you for choosing ASUS!
Best Regards,
Lamoya
ASUS Customer Loyalty US Support
- Pros mentioned:Speed
LOVE IT
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.EXCELENT QUALITY, IT RUNS FAST AND THE SOUND ITS GREAT
I would recommend this to a friend Worth it if you truly require portability
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I initially bought this after weeks of constant review and comparison, I thought this was "the one". The computer always ran hot and loud, more of an issue with Intel's CPUs. I didn't really like the screen itself, especially playing games such as Warzone. I have a powerful desktop that I built for more serious in house gaming. I know laptop gaming doesn't compare to a fully built desktop PC, but this made it feel like it wasn't worth it at all to even game on the go if I had to. The keyboard did not feel good and the overall material felt cheap. I know it's not the most premium laptop, but it still is $1500+. I would only recommend this if you are on the go constantly or in college.
I would recommend this to a friendBrand response from ASUS Answers
Posted .Dear Valued Customer,
It's unfortunate to hear that the unit runs hot and loud, this must be frustrating. Have you updated the BIOS and all drivers? Please attempt the steps from the FAQ below. For further troubleshooting, feel free to reach out to me at customerloyalty@asus.com and provide this link for reference. I'll do my best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels.
Thank you for choosing ASUS!
Best Regards,
Jamalie,
ASUS Customer Loyalty US Support
Troubleshooting - https://www.asus.com/support/FAQ/1015064/
Boots up super fast and runs great!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Boots up in less than 30 seconds. The rgb keyboard is pretty neat. It runs Apex Legends pretty well once you turn down a few settings but that's all I can ask for out of a laptop with these specs. It's more than capable of gaming. It was definitely the best laptop at the price I got it for. Others at the same price had half the storage or a lesser graphics card.
I would recommend this to a friendPlays any game you throw at it
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Warzone at 240htz? Yes sir! I love that I can play my games on the go
I would recommend this to a friend- Pros mentioned:Graphics
Great Value
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good value, runs pretty cool with really good gpu and decent cpu
I would recommend this to a friend - Pros mentioned:Speed
Great computer
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great laptop. Really good processor. Cant best the price
I would recommend this to a friend It is a powerful computer. I just had one glitch
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.sometimes when the laptop goes into a sleep mode with/without the charger. The keyboard backlight flickers. I recorded it but I cant upload it with this review. I will Best Buy could contact me about it.
I would recommend this to a friend