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Customer Ratings & Reviews

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Customer reviews

Rating 4.4 out of 5 stars with 880 reviews

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Rating by feature

  • Battery Life

    Rating 3.7 out of 5 stars

  • Speed

    Rating 4.4 out of 5 stars

  • Display

    Rating 4.3 out of 5 stars

Pros mentioned filter

Cons mentioned filter

87%would recommend to a friend

Customers are saying

Customers commend the ROG Zephyrus M15 for its impressive performance, excellent graphics capabilities, and high refresh rate display, making it ideal for gaming. Positive feedback also highlights its lightweight design and fast SSD. However, some users point to issues with heat generation, fan noise, and battery life as potential drawbacks. The lack of a built-in webcam is also a recurring concern for some customers.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 30 Showing 581-600 of 880 reviews
  • Rated 4 out of 5 stars

    Decent gaming laptop

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good performance. Problems with HDMI Output to a monitor. Detection is spotty. I have to unplug and reinsert the cable to get proper output.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This laptop will run very high demand online games with ease. Excellently user friendly. Keyboard rog is static however.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Personal puter

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have always liked Laptops in the Asus Family, and this is no exception. I have thoroughly loved setting up my new Asus from Best Buys!

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Decent

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    From a pure gaming standpoint some sacrifices had to be made. However, the aesthetic with its battery life were the biggest upsides.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    like it so far

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It get's a bit hot from time to time. Missing camera and mic more in this covid times...

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Needs to be talked about more!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very underrated laptop performs very well does better laptops laptops $600 more expensive no issues with performance keyboard is great overall built is good would highly recommend for the price

    I would recommend this to a friend
  • Cons mentioned:
    Heat

    Rated 3 out of 5 stars

    Bad cooling issues

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Laptop would overheat with screen closed. I couldn't get the fans to stay on. Returned

    No, I would not recommend this to a friend
    • Brand response from ASUS Answers
      Posted .

      Dear Jerseycomputerguy,

      I'm sorry to hear that your computer was having overheat issues. All ASUS products undergo intensive quality control, testing and inspections. What you've experienced was not intentional or representative of our brand. I understand that you have already returned the unit, but if you could please provide me with the serial number I'd like to investigate your case for quality control. Please reach out to me at cl-lane@asus.com and include case #N2104063741-0003 in your email for reference.

      Thank you for choosing ASUS!

      Best regards,
      Lane
      ASUS Customer Loyalty – US Support Asus

  • Rated 3 out of 5 stars

    It’s ok

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not great - not bad. It’s ok. Disappointed that it went on sale a week after I purchased it. Needed to purchase additional items that the advertisement made it seem like were included in the purchase. But overall it is average and probably more expensive than it is worth. So if you’re looking for a completely average overpriced computer that is likely to go on sale days after you purchase it, this is the computer for you!

    No, I would not recommend this to a friend
    • Brand response from Asus_Answers
      Posted .

      Dear Valued Customer,

      We appreciate your feedback on this model. If you wish to discuss this matter with us, you can reach out to us at our Official ASUS North America Support twitter at AsusHelpUS. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Please copy a link to this post as a reference.
      Thank you for choosing ASUS.

      Best Regards,
      Joan
      ASUS Customer Loyalty US Support Asus

  • Rated 5 out of 5 stars

    All in one laptop!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Full pc rig specs for mobile use! I would recommend overclocking with a guide and adjusting. Shout out to tech with Sean! Fantastic pc overall! If you can grab it while on sale, even better!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent gaming machine

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I've had this for around a month now. Many people commented the fans were loud, i game with a headset so it is not an issue, it stays pretty cool, it runs extremely well and the display is beautiful

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Mr

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a powerful laptop that takes care of all my needs. Even though it’s a gaming computer it suits me just fine.

    I would recommend this to a friend
  • Cons mentioned:
    Fan noise

    Rated 1 out of 5 stars

    Junk - Noisy fan and Geek squad refuses to fix

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased this junker and I can not listen to my rock and roll as it plays on my speakers. It is so noisy and grinding that when playing a game you can not hear the game due to the noise being so loud. Geek squad refuses to change the fan, so needless to say, I do not recommend the geeks. Even working just with a spreadsheet the junket grinds the data in a loud fashion. Maybe it is by design? Do not purchase Geek squad protection as this will void your warranty as they only do what they say will be done and not what Asussays should be done. Manufacturer warranty is not used if you have Geek squad. Bestbuy. If you take offense to my review. Shame on you!

    No, I would not recommend this to a friend
    • Brand response from ASUS Answers
      Posted .

      Dear Valued Customer,

      Thank you for sharing your feedback on this model. We're sorry to hear about the unfortunate experience you're having with this model. Please allow us to make your experience with ASUS a better one. We do value our customers and take negative customer service experience very seriously. This is not the quality of service expected from ASUS. We do stand behind our product and we continuously strive to improve our approach and processes in order to achieve customer service excellence.
      For more information, you can reach out to us at our Official ASUS North America Support twitter at AsusHelpUS. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Please copy a link to this post as a reference.
      Thank you for choosing ASUS.

      Best Regards,
      Joan
      ASUS Customer Loyalty US Support Asus

  • Rated 4 out of 5 stars

    College purchase

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    New laptop for freshman year of college purchased for my grandson Seems like good quality for the price

    I would recommend this to a friend
  • Cons mentioned:
    Fan noise

    Rated 3 out of 5 stars

    Fan

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The laptop is ok. However, the fan is very loud when you turn on the tube.

    I would recommend this to a friend
    • Brand response from ASUS Answers
      Posted .

      Dear Valued Customer,

      It's unfortunate to hear about the fan being very loud, this must be frustrating. Can you please provide us with a short video at customerloyalty@asus.com and provide this link for reference? I'll do my best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels.

      Thank you for choosing ASUS!
      Best Regards,
      Jamalie,
      ASUS Customer Loyalty US Support Asus

  • Cons mentioned:
    Heat

    Rated 1 out of 5 stars

    Can't use it to game.

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We bought this in January. Been a mess since. The screen is nice, the chassis and keyboard are pleasant. Unfortunately it can't stay cool when gaming. It regularly gets to temperatures in excess of 80C. It's not only uncomfortable for your hands, but also shuts down, screen blacks out, becoming physically unusable. We used the windows power settings and the included Armoury Crate application to manage power profiles. It's pointless and frustrating. The thing just can't keep up with itself. Automated support system was annoying to use so I'll probably truck the thing back to the store and see what we can do since that's the end goal anyway.

    No, I would not recommend this to a friend
    • Brand response from ASUS Answers
      Posted .

      Dear Valued Customer,

      I'm sorry to hear that you have had persistent stability issues with this laptop. All ASUS products undergo intensive quality control, testing and inspections. What you've experienced was not intentional or representative of our brand. While 80C is a completely acceptable temperature when gaming, crashing is not. I understand that you already intend to contact Best Buy customer service directly for warranty assistance, but if you have any general or technical questions, please email me at cl-lane@asus.com and include case #N2104050310-0007 for reference. I will also forward your feedback to the Product team for review.

      Thank you for choosing ASUS!

      Best regards,
      Lane
      ASUS Customer Loyalty – US Support Asus

  • Rated 5 out of 5 stars

    Great Service

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The laptop was on sale for open box and already had a student deal. The overall help I got in choosing this was staggering and I’m glad I got this product.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Works Great, Fans really loud

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Runs all the games that I want to play very well. Even runs VR okay. The biggest issue is the fans are really loud and can be embarrassing if running something intensive in public.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good laptop

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Cool gaming laptop but my only complaint is that the charger is on the left side I would prefer it on the back side

    I would recommend this to a friend
  • Cons mentioned:
    Fan noise

    Rated 3 out of 5 stars

    Flickering Keyboard Backlight

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Would have rated higher but the loud fan and flickering keyboard backlight.

    No, I would not recommend this to a friend
    • Brand response from ASUS Answers
      Posted .

      Dear EPCA,

      I'm sorry to hear that you are unsatisfied with the fan noise and keyboard backlighting of your laptop. This is certainly not the kind of experience that we want any of our customers to have. If you haven't already, I recommend using the Armoury Crate app to adjust the keyboard backlighting and to also set a quieter fan curve. If you have any general or technical questions, please email me at [email protected] and include case #N2101012162 for reference.

      Thank you for choosing ASUS!

      Best regards,
      Lane
      ASUS Customer Loyalty – US Support Asus

  • Rated 5 out of 5 stars

    Great value and Quality

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    great compact gaming computer. I purchase for my son for college. He can use it for gaming or school work. Affordable and great gaming with ample storage.

    I would recommend this to a friend