Customer Ratings & Reviews
- Model:
- GU502LW-BI7N6
- SKU:
- 6403815
Rating by feature
- Battery Life
Rating 3.7 out of 5 stars
- Speed
Rating 4.4 out of 5 stars
- Display
Rating 4.3 out of 5 stars
Customers are saying
Customers commend the ROG Zephyrus M15 for its impressive performance, excellent graphics capabilities, and high refresh rate display, making it ideal for gaming. Positive feedback also highlights its lightweight design and fast SSD. However, some users point to issues with heat generation, fan noise, and battery life as potential drawbacks. The lack of a built-in webcam is also a recurring concern for some customers.
This summary was generated by AI based on customer reviews.
Awesome computer
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Awesome computer! Really keeps up high demanding games like COD and every Cyberpunk! Would recommend for anyone looking for great specs for a good price!
I would recommend this to a friendGreat work horse, with some gaming in mind.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great laptop, expandable storage, and ram can play Cyberpunk. Also, fans are a bit loud, but it is expected. Screen is buttery smooth.
I would recommend this to a friendExcellent Gaming Laptop
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent performance for the price, nice looking. The laptop itself is not heavy for a 15.6" gaming laptop, but the power adapter is heavy.
I would recommend this to a friendAwesome
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Extremely good laptop. Needed a high efficiency computer for college and got this one at a big discount. Works flawlessly with adobe.
I would recommend this to a friendPurchase
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Team was very helpful and knowledgeable. Purchase was a day and the extended warranty was explained and we made a good informed decision.
I would recommend this to a friendPlays cyberpunk 2077 on high setting with ray trac
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Most gaming power for your money. Playing cyberpunk 2077 on this with all setting on high except ray trace which is on medium. Smooth as butter.
I would recommend this to a friendPerfect
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought open box this computer and its excellent. Didn’t get any problem. And saved around 500$ with Best Buy discount. Thank you Best Buy.
I would recommend this to a friend- Pros mentioned:Graphics
BROKE IN THE MIDDLE OF EXAMS
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.THIS LAPTOP STOPPED WORKING IN THE MIDDLE OF MIDTERMS. I bought this laptop in July, wanting something with a slightly more powerful GPU for machine learning applications. Besides the thermal issue, this machine performed great and I usually just kept it in silent mode so it wouldn't throttle the fan every time I opened up chrome. The day before my online midterm this thing suddenly blacks out without any reason, all the light indicators stop working on it. I have no idea why it died, It was just sitting on my desk and all i had open were my lecture notes. I do not recommend this machine.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Harmeet,
We appreciate you sharing your feedback on this model. We're sorry to hear about the issues you're having with the fan on this model. We do value our customers and take negative customer service experience very seriously. This is not the quality of service expected from ASUS. We do stand behind our product and we continuously strive to improve our approach and processes in order to achieve customer service excellence. We would recommend that you reach out to BestBuy so they can look into this issues for you. For more information, you can reach out to us at our Official ASUS North America Support twitter at AsusHelpUS. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Please copy a link to this post as a reference.
Thank you for choosing ASUS.
Best Regards,
Joan
ASUS Customer Loyalty US Support
good product
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.ASUS - ROG Zephyrus M15 15.6" Gaming Laptop - Intel Core i7 - 16GB Memory - NVIDIA GeForce RTX 2070 Max-Q - 1TB SSD - Prism Gray. good product
I would recommend this to a friendGreat
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This laptop could maybe add size for a better cooling system gets super hot after a short time on games
I would recommend this to a friendnice for money
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Nice and good for the money, cheaper so some things lacking.
I would recommend this to a friendGreat gaming laptop.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great gaming laptop, ended up getting another one for my kids, premium with the 240Hz games perfect with the GeForce RTX 2070 Max-Q.
I would recommend this to a friendGood for the money
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I find this to be a good gaming laptop for beginners
I would recommend this to a friendAsus Gaming Laptop
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Son loves the new gaming laptop. Asus seems to make a good product. Replaced an old HP gaming laptop which the keyboard had gone out on.
I would recommend this to a friendBang for the buck.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great all around laptop,the only con being it is mostly plastic and not a metal alloy .
I would recommend this to a friend- Cons mentioned:Fan noise
good value, but really loud
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good for the money but it is very loud for a laptop.
No, I would not recommend this to a friend Great enough to buy again.
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Second one purchased in the last year by my family. Great laptop! Seems to play all the high end games with ease on pretty nice settings.
I would recommend this to a friendGaming Laptop
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best Gaming Laptop in Best buy its 1,500 and Awesome i Recomend it to Everyone Has things ive never herd of and are Very useful
I would recommend this to a friendNo camera
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The only con No camera was a disappointment the resolution is ok not the best
I would recommend this to a friendGreat product
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We scheduled appointment and they were very helpful in getting it done faster than expected. Very accommodating in every respect.
I would recommend this to a friend