Customer Ratings & Reviews
- Model:
- GU502LW-BI7N6
- SKU:
- 6403815
Rating by feature
- Battery Life
Rating 3.7 out of 5 stars
- Speed
Rating 4.4 out of 5 stars
- Display
Rating 4.3 out of 5 stars
Customers are saying
Customers commend the ROG Zephyrus M15 for its impressive performance, excellent graphics capabilities, and high refresh rate display, making it ideal for gaming. Positive feedback also highlights its lightweight design and fast SSD. However, some users point to issues with heat generation, fan noise, and battery life as potential drawbacks. The lack of a built-in webcam is also a recurring concern for some customers.
This summary was generated by AI based on customer reviews.
Great performance, but got a problem with charging
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great Laptop, fair price, but the AC adapter stopped working. I don't know why it just doesn't work at all. Very disappointed that broken adapter comes with a brand new package.
I would recommend this to a friendBrand response from Asus_Answers
Posted .Dear rieedui,
I'm sorry to hear that your new laptop is having charging problems. All ASUS products undergo intensive quality control, testing and inspections. What you've experienced was not intentional or representative of our brand. If you haven't already, I recommend contacting Best Buy to have the unit repaired in warranty. If you have any general or technical questions, please email me at [email protected] and include case #N200829640 for reference.
Thank you for choosing ASUS!
Best regards,
Lane
ASUS Customer Loyalty – US Support
Replacement ASUS
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It is OK just so much less computer for so much more money then the one you scrapped. Used to each computer being more for less so this one was disappointing.
I would recommend this to a friendBrand response from ASUS Answers
Posted .Dear MikeN,
I'm sorry to hear that you are unsatisfied with the specifications of your laptop. This is certainly not the kind of experience that we want any of our customers to have. If you haven't already, I would recommend contacting Best Buy customer service directly to arrange a return. I will also forward your feedback to the Product team for review. If you have any general or technical questions, please email me at cl-lane@asus.com and include case #N2104063741-0002 for reference.
Thank you for choosing ASUS!
Best regards,
Lane
ASUS Customer Loyalty – US Support
Solid
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It was good labtop I just wished the battery life would be a bit longer . I used it for fl20 And it ran omnisphere and analog lab v great
I would recommend this to a friend- Cons mentioned:Heat
Over heats
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Was ok but became extremely hot in just a short period of time Returned it
No, I would not recommend this to a friendBrand response from Asus_Answers
Posted .Dear Valued Customer,
I'm truly sorry to hear that you had to return the unit because it gets extremely hot. All ASUS products are in compliance with the industry's quality standard and each one undergoes intensive quality control testing and inspections, and are built to last, this is a random problem.
We do have excellent customer service available if you have any concerns about our units. Please visit our official website in the support section, chat, phone, or email. We are here to help you and all others with these issues, as our customer loyalty department is dedicated to bringing a resolution to all issues related to our products.
Thank you for choosing ASUS!
Best Regards,
Jamalie,
ASUS Customer Loyalty US Support
Not worth the time you are going to spend on this.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this laptop one month ago and the amount of trouble it has given me is astonishing. I am a new to college student and I picked this up to run my software for music composition, and to play games on top of that. 2 days past the return date and the GPU in the system fails. I take it to best buy because I have a warranty through Asus and they say it will take at least 16 to 30 days to get it sent off and repaired. The "Geek Squad" has no idea about what they are doing and appear to know little to nothing about computers. It is a week after my trip to Best Buy and now the CPU is having issues being limited to 800 MHz. This laptop is an absolute joke and a waste of my money. Do your self a favor and just build a PC. I am sending this to be repaired at the end of this semester and I am going to sell this thing as fast as possible.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Stevan,
We are terribly sorry that the device GPU failed and you had to have it repair and now the CPU is not working and for the inconvenience this has caused you. This model undergoes intensive quality control testing and final inspection for both hardware and software. ASUS provides a warranty for the unit in order to fix or repair any isolated issue. This information will be passed on to our development team. Please allow us to make your experience better.
We truly appreciate your feedback. If you wish to discuss this issue further, please don't hesitate to contact us via email: [email protected] and provide this link for reference or contact our general support at https://www.asus.com/us/support. Our customer loyalty department is dedicated to bringing a resolution to all issues related to our products.
Thank you for choosing ASUS!
Best Regards,
Lamoya
ASUS Customer Loyalty US Support
Blue screens and keyboard not working
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is my second M15. The first one had blue screen issues and the second one, the backlit keyboard just stops working.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Valued Customer,
I'm truly sorry to hear that the unit is blue screening and the backlit keyboard failed to work. This is absolutely not the kind of experience we want any of our customers to have. Please attempt the steps from the FAQ below. For further troubleshooting, feel free to reach out to me at customerloyalty@asus.com and provide this link for reference. I'll do my best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels.
Thank you for choosing ASUS!
Best Regards,
Jamalie,
ASUS Customer Loyalty US Support
Troubleshooting - https://www.asus.com/support/FAQ/1042499/
Troubleshooting2 - https://www.asus.com/support/FAQ/1015071/
lackluster laptop
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.i am giving it two stars because there are a lot of mid tier laptops out there that are average and dont cut the cheese. this one takes it to another level. This laptop runs HOT temps exceed 90 on the cpu and the gpu throttles to the point where i will drop 40 frames in a second. there are better laptops for cheaper prices out there.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Valued Customer,
We appreciate you sharing your feedback on this model. We're sorry to hear that your unit over heats. There's a possibility that there are background apps and Windows updates causing the unit to perform as it does. What we've observed with the Windows 10 operating system is that once the unit is not being used all background and installed apps including Windows updates will fire up. We would recommend that you check for and install updates. This will cause the unit to run a bit hotter than normal and in turn ramp up the fan speed. We would recommend that the user check for and install all updates for all installed applications. Multiple restarts are recommended to ensure all updates are installed.
For more information, you can reach out to us at our Official ASUS North America Support twitter at AsusHelpUS. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Please copy a link to this post as a reference.
Thank you for choosing ASUS.
Best Regards,
Joan
ASUS Customer Loyalty US Support
Poor resolution
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The problem with this laptop is the resolution display, looks like a HD display
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Valued Customer,
I'm truly sorry to hear about your issue with the resolution. Are you connected via an external monitor? Are you connected via HDMI or Type C? I'm seeing that it supports up to 3840*2160,60Hz. If you wish to look into this matter, feel free to reach out to me at customer loyalty @ asus .com and provide this link for reference. I'll do my best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels.
Thank you for choosing ASUS!
Best Regards,
Jamalie,
ASUS Customer Loyalty US Support
Wonky Track Pad
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Computer overall is great. 3 stars for the wonky track pad. Had to get a refund.
No, I would not recommend this to a friendLaptop
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.its a gamming laptop its very expensive but really awsome.
I would recommend this to a friendBrand response from ASUS Answers
Posted .Dear Valued Customer,
Thank you so much for the feedback, we truly appreciate it. If you have any technical concerns or need assistance, feel free to reach out to me at customerloyalty@asus.com and provide this link for reference. I'll do my best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels.
Thank you for choosing ASUS!
Best Regards,
Jamalie,
ASUS Customer Loyalty US Support
Disappointed
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The laptop was amazing, good price ( 1250$ ) for this spec and 240hz screen was really cool. The reason I'm giving 2 starts is because I think I get a faulty one. The cpu temperature was every time at 90-96 degrees. I talk with an asus support and did all the things he said but nothing change.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Bogdan,
I'm sorry to hear that you are unsatisfied with the thermal performance of your laptop. All ASUS products undergo intensive quality control, testing and inspections. What you've experienced was not intentional or representative of our brand. What troubleshooting steps did you try? Is this temperature when gaming or at all times? Can you please send me the case numbers from your earlier interaction with Support? I'd like to investigate your case. Please reach out to me at [email protected] and include case #N2012044081 in your email for reference.
Thank you for choosing ASUS!
Best regards,
Lane
ASUS Customer Loyalty – US Support
- Cons mentioned:Heat
Don't trust open box
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Never buy open box from best buy. They gave me the worst condition laptop. I am not sure of they even check their product. This laptop overheats. Has flickering back light, sound quality is so poor. $1200 down the drain.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Valued Customer,
We appreciate you sharing your feedback on thus model. We're sorry to hear about the issue you're having with thus model. We would recommend that you reach out Best Buy support so they can look into this issue. We do value our customers and take negative customer service experience very seriously. This is not the quality of service expected from ASUS. We do stand behind our product and we continuously strive to improve our approach and processes in order to achieve customer service excellence.
For more information, you can reach out to us at our Official ASUS North America Support twitter at AsusHelpUS. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Please copy a link to this post as a reference.
Thank you for choosing ASUS.
Best Regards,
Joan
ASUS Customer Loyalty US Support
- Cons mentioned:Fan noise
Useless laptop
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Really loud fan like a vacuum machine. I purchased this with high expectations but was dismayed because it has so many issues. Abysmal laptop. Hoping to return it as soon as possible. Don’t waste your money.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Valued Customer,
We appreciate you sharing your feedback on this model. We're sorry to hear about the unfortunate experience you're having with this model. Please allow us to make your experience with ASUS a better one. The noise that is emitting from the computer is known as coil whine. When the electrical current is increased to a certain point, the magnetic field around the coil can cause it to vibrate, which produces the whiny sound. After a short amount of time the noise should go away as the components regulates. However, if it is that the sound is too much for you, then we would recommend that you have this device sent in for servicing.
We do value our customers and take negative customer service experience very seriously. This is not the quality of service expected from ASUS. We do stand behind our product and we continuously strive to improve our approach and processes in order to achieve customer service excellence.
For more information, you can reach out to us at our Official ASUS North America Support twitter at AsusHelpUS. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Please copy a link to this post as a reference.
Thank you for choosing ASUS.
Best Regards,
Joan
ASUS Customer Loyalty US Support
good. Republic of China product
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Gooooooooooooooooooood. Chinese brand is favorite gaming computer.
I would recommend this to a friend- Cons mentioned:Fan noise
Bad fans
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Laptop made fan noises since I got it. Asus unable to fix. Sounds like it's extremely common for the bearing to go in these.
No, I would not recommend this to a friend - Cons mentioned:Battery life
Poor quality, don't expect more than a year out of
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.With very mild use (no gaming, rendering, compiling, etc cetera), it lasted 13 months and about 120 used hours before frying in a boot up.
No, I would not recommend this to a friend Bought twice, still had problems.
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this laptop and two days after buying it, the laptop would not turn on, returned it and bought the same product but this time, the fan was messed up. Took it to a third party repair shop to have the fans cleaned and thermal paste added to it; problems with the fans still occurred. Brought it back to best buy to have it fixed but they were unable to due the warranty being voided. It was my fault for having the laptop fixed at another repair shop but it is still unacceptable receiving two laptops with major problems.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Justin, we're truly sorry to hear that you're having issues with your notebook and we would be happy to assist. You can have the unit sent in to us for inspection and repair once there is no physical damages on the unit. Please reach out to us at "customerloyalty@asus.com" and we will explore every possible avenue to address the issue the best way we can. Your feedback is important as it helps with improvements to ASUS Support channels. Thank you for choosing ASUS! Best Regards, Jonelle, ASUS Customer Loyalty US Support
Don't buy this
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I got this for my son and for the first couple, it was great. But when day three rolled around, the pixels started to distort, and it was taking forever to load. Then, it started switching from turbo mode to windows mode, and the performance would go up and down, ruining the games my son played. Then, the whole thing just froze making a repeated sound of what was just playing. I wish I could return it and get a different laptop, but it's too late now.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear MohammadAli,
I'm sorry to hear that you are having multiple quality and performance issues with this machine. All ASUS products undergo intensive quality control, testing and inspections. What you've experienced was not intentional or representative of our brand. Based on your description, I recommend contacting Best Buy customer service to have the unit repaired in warranty. I'll also forward your feedback to the Product team for review. If you have any general or technical questions, please email me at [email protected] and include case #N2012048899 for reference.
Thank you for choosing ASUS!
Best regards,
Lane
ASUS Customer Loyalty – US Support
- Cons mentioned:Battery life, Fan noise
Great lil gaming laptop
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It's a little loud but it's ok! I love it. I can run some pretty memory-intensive, graphic-heavy games. I play Call of Duty, Halo Infinity, Outlast Trials, Fortnite, GTA, Red Dead Redemption, Rust, etc. etc. and it runs great. It HAS to be plugged in though. If it's not plugged in, first of all, the battery will drain pretty quick, and your game will lag significantly. Honestly it's pretty much expected though. Love it for my first gaming PC. Keep in mind that the fans are pretty loud when you're doing some intense stuff. I personally don't mind it because it's the fastest computer i've had, but that may be a dealbreaker for some people.
I would recommend this to a friend Careful
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Specs wise it is a fantastic deal bang for your buck if you dont mind a mainly plastic laptop for $1500+. However the unit I recieved went bad in about 5 days due to a bad motherboard. Returned
No, I would not recommend this to a friendBrand response from Asus_Answers
Posted .Dear cotamatic,
I'm sorry to hear that your laptop failed in just 5 days. All ASUS products undergo intensive quality control, testing and inspections. What you've experienced was not intentional or representative of our brand. I understand that you have returned the unit, but could you send me the laptop's serial number? I'd like to investigate this for quality control. I will also forward your feedback on the mechanical design of the unit to the Product team for review. Please reach out to me at [email protected] and include case #N200770793 in your email for reference.
Thank you for choosing ASUS!
Best regards,
Lane
ASUS Customer Loyalty – US Support