Customer Ratings & Reviews
- Model:
- GU502LW-BI7N6
- SKU:
- 6403815
Rating by feature
- Battery Life
Rating 3.7 out of 5 stars
- Speed
Rating 4.4 out of 5 stars
- Display
Rating 4.3 out of 5 stars
Customers are saying
Customers commend the ROG Zephyrus M15 for its impressive performance, excellent graphics capabilities, and high refresh rate display, making it ideal for gaming. Positive feedback also highlights its lightweight design and fast SSD. However, some users point to issues with heat generation, fan noise, and battery life as potential drawbacks. The lack of a built-in webcam is also a recurring concern for some customers.
This summary was generated by AI based on customer reviews.
Mushy broken spacebar
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This laptop could have been something great if the space bar wasn't complete trash. If you rely on jumping in your video game I would skip on this whole line of asus laptops
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Valued Customer,
It's regrettable to hear you've encountered issues with the notebook space bar. All ASUS products undergo intensive quality control, testing, and inspections. What you've experienced was not intentional and this was a random case. If you wish to resolve this matter, feel free to reach out to me at customerloyalty@asus.com and provide this link for reference. I'll do my best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels.
Thank you for choosing ASUS!
Best Regards,
Jamalie,
ASUS Customer Loyalty US Support
DISAPPOINTING COMPUTER!
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Due to Covid-19 I did my shopping for this computer online, and wanted a computer that had the features of my old computer. I was clear with this with the Best Buy representative I "chatted" with. I also "paid up" for this computer for the graphics with photos. I was disappointed to discover their was no CD drive like my last computer. Worse yet is the fact there is no camera in the computer system which hampers my many video meetings I have monthly. This computer is definitely NOT work the money!
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Valued Customer,
We appreciate you sharing your feedback on this model. Please allow us to make your experience with ASUS a better one. Rest assured, we will have this information passed on to our team. In the mean time, we do have similar models with the specifications that you're requesting.
For more information, you can reach out to us at our Official ASUS North America Support twitter at AsusHelpUS. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Please copy a link to this post as a reference.
Thank you for choosing ASUS.
Best Regards,
Joan
ASUS Customer Loyalty US Support
Motherboard issues
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The motherboard broke after 2 years of use. It did ok overall.
No, I would not recommend this to a friendFan stopped working and blue screen after 2 days.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I just got my laptop 2 days ago, downloaded google chrome and valorant after 1 day of using it, fan stopped working and when restarted blue screen popped up and stuck at 100% got it returned and waiting for my new one. Right now I'm very disappointed in the product I'm getting from Asus.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Gerald,
We're sorry to hear about the unfortunate experience you're having with this model and that you had to return it. We do value our customers and take negative customer service experience very seriously. This is not the quality of service expected from ASUS. We do stand behind our product and we continuously strive to improve our approach and processes in order to achieve customer service excellence.
For more information, you can reach out to us at our Official ASUS North America Support twitter at AsusHelpUS. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Please copy a link to this post as a reference.
Thank you for choosing ASUS.
Best Regards,
Joan
ASUS Customer Loyalty US Support
So so laptop
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Not sure if I received a faulty one but it continued to crash trying to play even just basic games.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Valued Customer,
It's unfortunate to hear that the unit is crashing, this must be frustrating. Are you getting a blue screen with an error code? Please attempt the steps from the FAQ below. If you need further assistance, feel free to reach out to me at customerloyalty@asus.com and provide this link for reference. I'll do my best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels.
Thank you for choosing ASUS!
Best Regards,
Jamalie,
ASUS Customer Loyalty US Support
Troubleshooting - https://www.asus.com/support/FAQ/1042499/
Defective
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Really tough bc I liked the computer a lot, up until the speakers blew out adter 2-3 days
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Valued Customer,
Certainly, we understand your disappointment with the speakers blowing after 2 days of usage. This is absolutely not the kind of experience we want any of our customers to have. Have you tried the drivers? Are you seeing any errors in device manager? If your issue was not resolved, feel free to reach out to me at customerloyalty@asus.com and provide this link for reference. I'll do my best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels.
Thank you for choosing ASUS!
Best Regards,
Jamalie,
ASUS Customer Loyalty US Support
Beware
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It was great for 3 days.... On the third day of owning, the screen had a catastrophic malfunction. It rendered the laptop useless. I'm glad it happened within the first two weeks, so I was able to return it. Otherwise I would have been stuck with a $1600 brick. I would not recommend it.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Bleucheez,
We are terribly sorry the device display screen was malfunctioning and for the inconvenience this has caused. This model undergoes intensive quality control testing and final inspection for both hardware and software. ASUS provides a warranty for the unit in order to fix or repair any isolated issue. This information will be passed on to our development team.
We truly appreciate your feedback. If you need any assistance, please don't hesitate to contact us via email at (Customer loyalty @ Asus .com) Please remove the spaces and please use this link as a reference. Our customer loyalty department is dedicated to bringing a resolution to all issues related to our products.
Thank you for choosing ASUS!
Best Regards,
Lamoya
ASUS Customer Loyalty US Support
Fans failed a year into usage
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The GPU and CPU fans did not seem to do the trick, so I ended up purchasing a laptop cooling pad to help. That didn't help either. 12 months into my usage the GPU fan won't work anymore. Extremely disappointed with the build quality, considering other users are experiencing similar issues.
No, I would not recommend this to a friendASUS lost my business this time
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I am a fan of ASUS products. However, this one was dead out of the box. MSI ended up getting my business this time. BestBuy was extremely helpful on the return. BB gets a thumbs up even though the laptop was junk.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Valued Customer,
I'm truly sorry to hear that you had to return the unit. This is absolutely not the kind of experience we want any of our customers to have. I will be letting the related department know about the issues you are experiencing for continuous improvements to the product line. If you have any concerns, feel free to reach out to me at customerloyalty@asus.com and provide this link for reference. I'll do my best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels.
Thank you for choosing ASUS!
Best Regards,
Jamalie,
ASUS Customer Loyalty US Support
Presumed planned obsolescence
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this laptop in February 2021. Almost a year and a half later, the screen stopped working, for no reason. Of course Asus doesn't want to take responsability. The repair will cost me almost like buying 2 new identical laptops. Be careful!
No, I would not recommend this to a friendNice computer
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Really nice computer azus is the best thing for me thanks
I would recommend this to a friend- Pros mentioned:PerformanceCons mentioned:Heat
An Amazing Gaming Laptop. This baby is HOTTT!!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Man oh man do I love this thing, especially since I got it on sale. It is light but feels sturdy and built well. The screen is nice and big, looks great, and that 240Hz is something to love. So far every game I have played defaults to at the MINIMUM max settings. Can it go to Ultra settings ? Yes. But, you will start to see some frame rate drops, keeping in mind the 2070 while not obsolete is getting older. I love having the armor crate where you can program fan speeds, RGB color settings, power settings, performance, etc. etc. I really do love this thing, however nothing is perfect. The speakers are not loud. I mean even on %100 I still find my self lifting the system up to try and hear what is being said as the speakers are downward facing for some reason. Next complaint which is not really a complaint against the computer rather ASUS/BestBuy for using the Intel processor. A simple google search will show you that even the AMD Ryzen FIVE out performs the i7 by far, there is no contest. As to why ASUS decided to make this with an intel processor is beyond me and probaby why this is on sale now because no one want the Intel version when they can get the Ryzen one, do not let that discourage you though. As stated everything still runs amazing and I am very happy with the purchase. My biggest complaint though is the heat. Man oh man. Even with the fans on TURBO this baby gets up into the 90 degree range. Obviously this really only occurs when gaming but if your like me and play with your rig in your lap. Your done after 10-15 minutes max!! before I have to grab a case or something to put it on. Even on a flat surface like a table or case this baby still gets toasty and the heat actually rises up through the keys and can actually be distracting when trying to game. Other than that I give this computer five stars because it outshines in every other way. Only suggestion is maybe buy a cooling pad before you check out ;) have fun and see you on line.
I would recommend this to a friend - Pros mentioned:Build quality, Ssd
Excellent.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Well built laptop. I've had it for 4 years now and haven't had any problems. I was able to add an extra SSD to enhance my experience, but know that one of the RAM sticks is soldered on so upgrading RAM is impossible. Display is really good as well.
I would recommend this to a friend - Pros mentioned:PerformanceCons mentioned:Fan noise
Great gaming fast heating loud noise
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great laptop great range plays games stunningly well had to upgrade the ram and storage the fan noise is definitely high and heats up rather quickly
I would recommend this to a friend Many Problems
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Many problems less than two years after purchase. SSD problem forced me to send this item back to Asus for repair and they returned it to me with a broken display and missing RAM!
No, I would not recommend this to a friendBroke after 1 year and 3 months
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this in Nov 2020 and the Pc won’t turn on now. Went to a technician and the guy said the motherboard is the issue. Not what i expect from the price point
No, I would not recommend this to a friendWas great, untill now...
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought back in 2020 and worked great. year and a half later, go to use it and it wont turn on now. i've taken great care of this laptop, don't understand u,_u
No, I would not recommend this to a friend- Pros mentioned:Build quality, Performance
Beast of a laptop
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great laptop at a better price. Got this on sale and couldn’t find a better deal. Build quality is solid and can say it works flawlessly the keyboard is okay but at this price point the performance is amazing.
I would recommend this to a friend Did'nt even lasted a week.
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased it Thursday. Friday started setting it up, first reboot S.M.A.R.T message appeared already. Basically means future hard drive failure is imminent.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Valued Customer,
It's unfortunate to hear that you received the smart message. This is absolutely not the kind of experience we want any of our customers to have. Please attempt the steps from the FAQ below. For further troubleshooting concerns, feel free to reach out to me at customerloyalty@asus.com and provide this link for reference. I'll do my best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels.
Thank you for choosing ASUS!
Best Regards,
Jamalie,
ASUS Customer Loyalty US Support
Troubleshooting - https://www.asus.com/support/FAQ/1042991/
Bas quality
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Screen distorted every 15 minutes, noisy, cannot play even PES smoothly. Low quality material, no return after 15 days; waste of money
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Valued Customer,
We are terribly sorry for the issue you're experiencing with the device and for the inconvenience, this has caused you. ASUS products undergo intensive quality control testing and final inspections for both hardware and software before we send them out to the stores worldwide. ASUS provides a warranty for the unit in order to fix or repair any isolated factory escape defect. This information will be passed on to our development team. We would be very happy to assist you. We are recommending to reinstall the graphics driver from the ASUS official support website. Please use the steps below to complete installation.
1. After the download is completed, go to where you saved the folder.
2. Right-click on the folder and choose ''Extract All'' and then choose ''Extract'' again.
3. After all the contents have been extracted, you may delete/disregard the folder with the zip icon.
4. Next, open the SETUP file.
5. Please choose to 'repair' or 'update' the existing installation (driver) if any one of those options does appear in the setup. Finally, restart after the installation is completed.
We truly appreciate your feedback. If you wish to discuss this issue further, please don't hesitate to contact us via email: customerloyalty@asus.com and provide this link for reference or contact our general support at https://www.asus.com/us/support. Our customer loyalty department is dedicated to bringing a resolution to all issues related to our products.
Thank you for choosing ASUS!
Best Regards,
Lamoya
ASUS Customer Loyalty US Support