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Customer Ratings & Reviews

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Customer reviews

Rating 4.5 out of 5 stars with 1325 reviews

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Rating by feature

  • Battery Life

    Rating 4.0 out of 5 stars

  • Speed

    Rating 4.7 out of 5 stars

  • Display

    Rating 4.7 out of 5 stars

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Cons mentioned filter

89%would recommend to a friend

Customers are saying

Customers are delighted by the ROG Zephyrus M16's impressive performance, stunning QHD display, and excellent graphics capabilities. Many appreciate its lightweight design and consider it a great value for the price. However, some users have noted concerns regarding its heat generation, battery life, and fan noise. The lack of an Ethernet port is also a recurring point of feedback.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 26 Showing 501-520 of 1,325 reviews
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    "Game" changer!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had returned a different laptop in exchange for this one and needless to say it is exceptionally better and at a $300 lower price point at the time of purchase. Its ability to adjust its performance features so smoothly on the fly blew my mind with the quiet mode still enabling me to play my favorite games.

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 4 out of 5 stars

    Asus ROG Zephyrus for AutoCAD classes

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I brought this laptop, Asus ROG Zephyrus M16 for my Computer Aided Design & Drafting course. I've just finished the AutoCAD part. It handled it really good. Now I'm going to start SolidWorks then Inventor (the one that might break this laptop) I'll do an update after all the courses are over.

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Gaming laptop win

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Word great. Purchased for my grandson and he absolutely loved it. He uses it for gaming and school.

    I would recommend this to a friend
  • Pros mentioned:
    Graphics

    Rated 5 out of 5 stars

    Great gaming laptop at a decent price

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Powerful, crisp and efficient. Son had a gaming laptop, and at five years old, didn't have the specs for newer games. I read lists of specs and reviews for months. This isn't the highest end, but it doesn't matter. It's light enough, has the powerful processor and graphics.

    I would recommend this to a friend
  • Pros mentioned:
    Graphics

    Rated 5 out of 5 stars

    Best laptop

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am very happy with the product. Run well, good specs and nice design. The only downside is the laptop and battery are heavy, so not so convenient for carrying.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Very pleased

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very nice laptop. By far one of my favorites to own. The lighted keys is such a plus

    I would recommend this to a friend
  • Pros mentioned:
    Graphics

    Rated 5 out of 5 stars

    Best Purchase

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    First gaming laptop purchase and so far no regrets! I can play most games with great graphics settings selected. As a plus, I was able to upgrade the laptop by adding another ram stick and storage space without problem (with the help of Geek Squad of course!).

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    10/10 - Great gaming laptop

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I’ve been using it for a week now, driver and bios updates at initial setup. This laptop is beyond what I expected, I’ve played Battlefield 2042 & Escape from tarkov for hours on end with zero hiccups, pushing 115+ fps on both. Boot times are within seconds, using Microsoft 365 for work is wicked fast, battery life is just fine for an OP gaming laptop, it looks nice, the backlit keys are fantastic (and customizable), the screen is gorgeous! I have no complaints so far

    I would recommend this to a friend
  • Cons mentioned:
    Battery life

    Rated 5 out of 5 stars

    Outstanding value for the money

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far this laptop is qn incredible value for the money. The hardware alone has been outstanding! Runs literally any game I can throw at it at max graphical settings. Loved this purchase! Battery life could be slightly better, but im definitely not complaining

    I would recommend this to a friend
  • Cons mentioned:
    Heat

    Rated 5 out of 5 stars

    Great but…

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great computer it does heat up fast when gaming though, make sure you get a good cooling pad

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Zephyrus

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Computer exceededs my needs in the best way! I use it everyday for work, school, play, and my side hussle. Could'nt have asked for a better more reliable unit!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    A great form Factor Fast laptop.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I went to best buy and I was amazed by all the laptops there. What won my attention is the efficient use of Space of the Zephyrus. This 16" Laptop is smaller than my 15" Nitro, and the Aspect Ratio of the screen is 16:10, its basically 20% larger than any 15" Laptop. Something that I like is that the speakers actually work, not so dim like the other laptops I had. It doesnt come with fingerprint but an IR camera, and unless someone takes an IR image of you, its impossible to crack it. To tell the truth, I uninstalled all the Asus apps and windows takes care of the temperature very well. Overall I like the premium feel of this laptop, the materials used and the performance.

    I would recommend this to a friend
  • Cons mentioned:
    Battery life

    Rated 2 out of 5 stars

    Keyboard stops working often, other issues....

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I noticed my keyboard stopped working fairly often - a few times a day. Sometimes coming back after a bit, sometimes needing a restart or full shutdown. Googling showed me that this has been a common and unaddressed problem with Asus laptops for years, much discussion online. This uses Asus 'Armory Crate' - a 3GB program that lets you set your energy preferences, rgb colors, battery stuff, etc. Replacing this with a 5MB user-made replacement called G-helper seems to have fixed the keyboard issue (someone else told me it did for them), and is a more lightweight program that seems to let me do the same stuff. Another issue, and I'm not sure whether to blame Asus, Windows 11, or Epson as this is my first Windows 11 machine, but my Epson scanner on my 5 year old Windows 10 laptop returns scans as quickly as it can scan, at any resultion. Doing 800dpi scans, on this, after the scanner is done I have to wait up to 2 minutes for the Epson software to finish 'scanning'. Compatability mode etc. didn't help. I had to pay $130 for a software called VueScan that works fine and instant. So it does seem that Epson could likely update it to work, but something that worked on Windows 10 should work 10x more slowly on a faster Win11 machine - there shouldn't be a need for Epson to worry about it either, but it will probably be up to them. Also as someone that uses a large array of small apps for little projects, and devices for developing games on retro consoles etc., I've found I've had to disable Windows 11's 'memory integrity' setting for most of my older drivers to work and continue my work on this new PC. That would happen on any Windows 11 machine, but as this only offers Windows 11, it is part of it and considered within the review as well. Now, with that setting disabled and 2 third-party apps, one made free and open, and one a bit pricey - I seem to be back in business and have a working keyboard for a couple days now. I do need to add - this would get 5 stars if it came like it is now - I love this machine when it works!

    No, I would not recommend this to a friend
    • Brand response from ASUS Answers
      Posted .

      Dear Valued Customer,

      Our sincere apologies for the problems you have had with the notebook and the inconvenience this has caused you. This is not the kind of quality to expect from ASUS products and it's not the norm. All ASUS products undergo intensive quality control, testing, and inspections. What you've experienced was not intentional or representative of our brand. Customer satisfaction is our top priority, and we strive to make every purchase enjoyable. The decision to make a purchase can be an important one, and we want to ensure that our customers receive the best products and services. Please allow us to make your experience with ASUS a better one.

      To troubleshoot the keyboard issue described, we recommend following the steps in the FAQ below. Should the issue persist, please contact our support team at https://www.asus.com/us/support/CallUs to investigate the problem further or assistance with getting the device repaired.

      We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at customerloyalty@asus.com and include the case number "N2305044245-0024" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.

      Best Regards,
      Chantae
      ASUS Customer Loyalty US Support

      https://www.asus.com/support/faq/1015071/ Asus

  • Pros mentioned:
    Display, Speed

    Rated 5 out of 5 stars

    Good purchase for its cost

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Everything works smooth and good. Screen is amazing

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    All You'll Need

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    Posted . Owned for 10 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Quick and reliable, ive been honestly impressed with this computer. This would be a great device for anyone interested in gaming.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Games wise fantastic! Keyboard lights dont work

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Another steller product that now makes me upset when I use it. The backlit keyboard stopped working within 2 days. I have tried everything under the sun software wise and cant turn it back on. Im stumped… more info. When pressing the keybinds for the keyboard lighting brightness it shows the respective icons but nothing from the keyboard itself.

    No, I would not recommend this to a friend
    • Brand response from ASUS Answers
      Posted .

      Dear FatherTech,

      We're sorry to hear that the keyboard backlight stopped working. This is not the kind of quality to expect from ASUS products and it's not the norm. All ASUS products undergo intensive quality control, testing, and inspections. What you've experienced was not intentional or representative of our brand. Please allow us to make your experience with ASUS a better one. We recommend following the steps in the FAQ below to troubleshoot the issue. We do stand behind our product and we continuously strive to improve our products and processes in order to achieve customer service excellence. For more information send us an email at customerloyalty@asus.com and provide the case number "N2304022272-0008" for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Thank you for choosing ASUS.

      Best Regards,
      Chantae
      ASUS Customer Loyalty US Support

      https://www.asus.com/support/FAQ/1044851/ Asus

  • Cons mentioned:
    Battery life

    Rated 5 out of 5 stars

    A great labtop with good overall capabilities.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a great labtop. It has a great feel and is very comfortable to use for both work and after work Items. The battery life does well but is no ryzen or mac. I do enjoy this labtop coming from a mac with the feel and look for a traveling machine.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent build - super fast - smallish package

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Gamer Laptop big but on the smaller/thinner side overall in comparison. For a 16" Gaming laptop, it is definitely a desirable size and weight. Super solid build, a step up in build quality from the G16. A lot of power in a small package with a beautiful screen, more screen that I need really on a laptop. Drives my external monitors without a hitch. A little bit of Asus bloatware that helps run the different modes but it isn't too bad and you can always remove it if you need to. Keyboard is really solid and more than sufficient ports. Love the fact that you can add another M2 drive and upgrade to 64 Gigs of RAM. Downside is you need to take the bottom panel off which isn't too hard but definitely harder than just a small panel. This is smashing through everything I'm running right now and has caused me to rethink building a new desktop as a result.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best gaming laptop in my 23 years of experience

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The ASUS ROG Zephyrus M16 is a testament to what modern gaming laptops can achieve. With its sleek 'Off Black' design and compact form factor, it's both a beauty to behold and a powerhouse in performance. Pros: Impressive Display: The QHD resolution at 240Hz is simply stunning. Playing games and multimedia consumption is a sheer pleasure, with vibrant colors and smooth animations. Performance Beast: The 13th Gen Core i9 ensures that there's no bottleneck when it comes to multitasking or heavy-duty tasks. This, combined with the NVIDIA GeForce RTX 4070, guarantees a top-tier gaming experience with all the bells and whistles. Ample Storage: With a 1TB SSD, not only do games and programs load at lightning speeds, but there's also plenty of storage space for all your files and software. Portability: Despite its power, the Zephyrus M16 remains relatively light and easy to transport. Perfect for gaming on the go or taking to work/study sessions. Cons: Still searching at this price point.

    I would recommend this to a friend
  • Pros mentioned:
    Graphics

    Rated 5 out of 5 stars

    Top Tier

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great unit for gaming and keeps up with little to no lag and if your using this unit for designing software applications this is the correct choice as I use it for designing pools on the pool studio platform.

    I would recommend this to a friend