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Customer Ratings & Reviews

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Customer reviews

Rating 4.5 out of 5 stars with 1331 reviews

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Rating by feature

  • Battery Life

    Rating 4.0 out of 5 stars

  • Speed

    Rating 4.7 out of 5 stars

  • Display

    Rating 4.7 out of 5 stars

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Cons mentioned filter

89%would recommend to a friend

Customers are saying

Customers are delighted by the ROG Zephyrus M16's impressive performance, stunning QHD display, and excellent graphics capabilities. Many appreciate its lightweight design and consider it a great value for the price. However, some users have noted concerns regarding its heat generation, battery life, and fan noise. The lack of an Ethernet port is also a recurring point of feedback.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 48 Showing 941-960 of 1,331 reviews
  • Rated 5 out of 5 stars

    Woah, worth every dollar

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Worth the wait. Fantastic value, everything I need and then some. Immersive and fully customizable. The speakers aren't amazing but we all use headsets anyways.

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 2 out of 5 stars

    Great peformance but power button broke

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Title: Stellar Performance Marred by Power Button Flaw Review: The Asus rog m16 impresses with its stellar performance, effortlessly handling demanding games and tasks. However, the euphoria quickly wanes as the power button malfunctions after just one day of use, casting doubt on the laptop's durability and value for money. Despite its powerhouse capabilities, the reliability of its hardware leaves much to be desired.

    I would recommend this to a friend
    • Brand response from ASUS Answers
      Posted .

      Dear Samuel,

      It's unfortunate to hear that your power button is broken. All our products do go through an intensive quality control testing process to ensure that customers get units that are in proper working condition. What you've experienced was not intentional.
      Can you please reach out to us with your case number so we can investigate this issue? We would love to have your issues resolved in a timely manner.
      For more information, email us at customerloyalty@asus.com and provide the link to this review for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS support channels. Please refer to this case number (N2305044245-0021) for us to better assist you.

      Thank you for choosing ASUS.
      Best Regards,
      Schottky
      ASUS Customer Loyalty US Support Asus

  • Rated 5 out of 5 stars

    Better than Ever!

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Much improved from my last ASUS laptop, the bigger screen is something I really appreciate!

    I would recommend this to a friend
  • Cons mentioned:
    Battery life

    Rated 2 out of 5 stars

    Bad and strange behavior

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    When it works, it does it perfectly, but most of the times the keyboard wont work for at least 1 minute or more after you powered on the pc, and it also has am error which just out of nowhere goes to sleep mode, as if you were not using it, once I had to plug it in in order to power it up back again, that is terrible, it was on 50% battery. It’s been a nightmare most of the times specially when you just powered it on

    No, I would not recommend this to a friend
    • Brand response from ASUS Answers
      Posted .

      Dear Axel P,

      Our sincere apologies for the problems you have had with the notebook and the inconvenience this has caused you. This is not the kind of quality to expect from ASUS products and it's not the norm. All ASUS products undergo intensive quality control, testing, and inspections. What you've experienced was not intentional or representative of our brand. Customer satisfaction is our top priority, and we strive to make every purchase enjoyable. Please allow us to make your experience with ASUS a better one.

      To troubleshoot the keyboard and the sleep mode issue described, we recommend following the steps in the FAQ below. Should the issue persist, please contact our support team at https://www.asus.com/us/support/CallUs to investigate the problem further or assistance with getting the device repaired.

      We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at customerloyalty@asus.com and include the case number "N2305044245-0019" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.

      Best Regards,
      Chantae
      ASUS Customer Loyalty US Support

      https://www.asus.com/support/faq/1015071/
      https://www.asus.com/support/faq/1051238/ Asus

  • Rated 4 out of 5 stars

    Better then a normal laptop

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The power cord when it connects or disconnects makes the screen go black for a second and that can mess you up if it disconnects or you havw to plug it in when gaming

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Great while it lasted

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This was a great laptop while it lasted which was only a year. After just one year the keyboard/EC (embedded controller) has failed and now the internal keyboard is completely dead. Terrible design, would stay away from this laptop and ASUS in general. Spend your hard earned money elsewhere.

    No, I would not recommend this to a friend
  • Rated 4 out of 5 stars

    Rocky to to a great ending

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    First one I ordered did not work. Second one had to be rebooted 5 times to get the memory upgrade to work. That being said, the computer is awesome. Not recommended to someone without IT skills.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    very good

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It's the best you can buy at this price and you fell the ASUS quality. Don't hesitate to buy an open box because these products were very well reviewed at Bestbuy and were indistinguishable from new

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Desk top only really !!

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Doesn’t run call of duty no matter what it’s a laptop if you use a 4k tv it won’t look or run right it’s a no for me sticking to a desk top

    I would recommend this to a friend
  • Best Buy Employee

    Rated 5 out of 5 stars

    Beast of a laptop!

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    Best Buy Employee
    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    [Employee of bestbuy] A beast of a laptop super smooth bootup and also really good when it comes to multitasking, i have 2 4K Monitors on my laptop 144hz and i have no problems on performance on it at all!

    I would recommend this to a friend
  • Cons mentioned:
    Battery life

    Rated 1 out of 5 stars

    Trash can machine

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    All that I bought this computer for was to play games. Before I left the store the Microsoft certified staff from Best Buy were really pushing me to pay for the extra warranty saying these things always break. Well I get home and the computer won’t turn on funny enough. I go back and exchange it. When I get home the new one has trouble with the speakers and sounds like water damage you could barely hear the noise. At this point I’m already doubting this computers ability but I still get a third one. When I get home with the third computer the track pad is broken and had no tension so every time you touched the trackpad it just registered a click instead of a drag. 3 different computers all with separate problems. I returned it got my money back and got a different computer. Guess I’d also recommend you pay for the extra warranty lol. Pathetic machine definitely don’t recommend. Oh yeah and the battery is so bad lasts about an hour it’s actually crazy how bad it is.

    No, I would not recommend this to a friend
    • Brand response from ASUS Answers
      Posted .

      Dear Levi E,

      We sincerely apologize for the issues you've faced with the notebook and the inconvenience caused. This is not the kind of quality to expect from ASUS products and it's not the norm. At ASUS, we take quality control, testing, and inspections seriously to ensure our products meet high standards. What you've experienced was not intentional or representative of our brand. The decision to make a purchase can be important, and we want to ensure that our customers receive the best products and services. We understand the impression this may have created and we hope this will not be a long-term lasting impression as you have chosen ASUS as a trusted brand for excellence. Our top priority is providing our customers with a high level of satisfaction, and we'll forward your feedback to our Product Team for review.

      Although you have returned the notebook, we do stand behind our products and we continuously strive to improve our products and processes to achieve customer service excellence. If you require any further assistance, please send us an email at customerloyalty@asus.com and include the case number "N2303034011-0054" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us, and it enables us to improve our support channels. Thank you for choosing ASUS.

      Best Regards,
      Chantae
      ASUS Customer Loyalty US Support Asus

  • Rated 5 out of 5 stars

    Great travel gaming laptop

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Wanted something that would replace my current desktop. Had a 2070 and play WZ. Was used to 90 fps on 2k. This pulls 120 at home or on the road. Only downside is USBC power only provides 100W barrel is required for 280W

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Disappointing

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    As others have said, it has good potential. Unfortunately, my unit randomly pegs CPU usage at 100% and freezes. This happens with nothing open, no background apps enabled, only the task manager open to monitor stats. So far no software updates have remedied the issue. Also, the power plug is unnecessarily touchy. If you breathe on it weird it will switch to battery power. It's disappointing for a brand new computer.

    No, I would not recommend this to a friend
    • Brand response from ASUS Answers
      Posted .

      Dear Trevor S,

      Our sincere apologies for the problems you have had with the notebook and the inconvenience this has caused you. This is not the kind of quality to expect from ASUS products and it's not the norm. All ASUS products undergo intensive quality control, testing, and inspections. What you've experienced was not intentional or representative of our brand. Customer satisfaction is our top priority, and we strive to make every purchase enjoyable. Please allow us to make your experience with ASUS a better one.

      To troubleshoot the issue described, we recommend following the steps in the FAQ below. Should the issue persist, we recommend contacting the place of purchase for an exchange or return if you are still within the window. Please rest assured that if you are unable to gain resolution when contacting the place of purchase, we will be glad to provide further assistance.

      We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, please email us at customerloyalty@asus.com and include the case number "N2304022272-0016" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.

      Best Regards,
      Chantae
      ASUS Customer Loyalty US Support

      https://www.asus.com/in/support/FAQ/1038855/ Asus

  • Rated 5 out of 5 stars

    ASUS

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It runs very smoothly and has plenty of storage. Have only had one problem with it and that was setting it up to play games on it with a secondary screen but that was do to learning curve

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    ROG Zephyrus is great for gaming!

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Stealth mode, all black is nice. leaves no prints is nice. Perfect size for portability. Highly recommend ROG, still trying to find the perfect fit for me and this might be it!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good prosuct

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Powerful laptop. I thought i should buy a small laptop for my daily work. But after purchasing this. I know the large one is the one. Sound loud when playing game but that is normal and acceptable

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great powerful gaming laptop

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great gaming laptop at a great price. Its relatively quiet and the display is beautiful at 2k. Downsides is its short battery life and it only has 1 m.2 slot for storage. It lasts about 1.5 hours unlpugged

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    What a time to be alive

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is my first computer as an adult. Ever. And I'm so astounded by the accessibility, processing power, and versatility in this device that I'm pretty sure I've developed instant brand loyalty.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great 16" Laptop

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Laptop had been great so far, sleek design that isn't overly "gaming laptop" looking. Has been able to handle everything I've thrown at it so far. Would definitely recommend buying.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good but issues

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Its a good laptop but had a lot of lag issues with my specific device after i would close a game my mouse pointer would just freeze and lag out

    I would recommend this to a friend