Customer Ratings & Reviews
- Model:
- GU604VI-M16.I94070
- SKU:
- 6535501
Rating by feature
- Battery Life
Rating 4.0 out of 5 stars
- Speed
Rating 4.7 out of 5 stars
- Display
Rating 4.7 out of 5 stars
Customers are saying
Customers are delighted by the ROG Zephyrus M16's impressive performance, stunning QHD display, and excellent graphics capabilities. Many appreciate its lightweight design and consider it a great value for the price. However, some users have noted concerns regarding its heat generation, battery life, and fan noise. The lack of an Ethernet port is also a recurring point of feedback.
This summary was generated by AI based on customer reviews.
Desk top only really !!
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Doesn’t run call of duty no matter what it’s a laptop if you use a 4k tv it won’t look or run right it’s a no for me sticking to a desk top
I would recommend this to a friend- Cons mentioned:Battery life
Trash can machine
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.All that I bought this computer for was to play games. Before I left the store the Microsoft certified staff from Best Buy were really pushing me to pay for the extra warranty saying these things always break. Well I get home and the computer won’t turn on funny enough. I go back and exchange it. When I get home the new one has trouble with the speakers and sounds like water damage you could barely hear the noise. At this point I’m already doubting this computers ability but I still get a third one. When I get home with the third computer the track pad is broken and had no tension so every time you touched the trackpad it just registered a click instead of a drag. 3 different computers all with separate problems. I returned it got my money back and got a different computer. Guess I’d also recommend you pay for the extra warranty lol. Pathetic machine definitely don’t recommend. Oh yeah and the battery is so bad lasts about an hour it’s actually crazy how bad it is.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Levi E,
We sincerely apologize for the issues you've faced with the notebook and the inconvenience caused. This is not the kind of quality to expect from ASUS products and it's not the norm. At ASUS, we take quality control, testing, and inspections seriously to ensure our products meet high standards. What you've experienced was not intentional or representative of our brand. The decision to make a purchase can be important, and we want to ensure that our customers receive the best products and services. We understand the impression this may have created and we hope this will not be a long-term lasting impression as you have chosen ASUS as a trusted brand for excellence. Our top priority is providing our customers with a high level of satisfaction, and we'll forward your feedback to our Product Team for review.
Although you have returned the notebook, we do stand behind our products and we continuously strive to improve our products and processes to achieve customer service excellence. If you require any further assistance, please send us an email at customerloyalty@asus.com and include the case number "N2303034011-0054" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us, and it enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
Poggers
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Its poggers. If you buy this laptop you're a five head. :)
I would recommend this to a friendvery good
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It's the best you can buy at this price and you fell the ASUS quality. Don't hesitate to buy an open box because these products were very well reviewed at Bestbuy and were indistinguishable from new
I would recommend this to a friendRocky to to a great ending
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.First one I ordered did not work. Second one had to be rebooted 5 times to get the memory upgrade to work. That being said, the computer is awesome. Not recommended to someone without IT skills.
I would recommend this to a friendASUS
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It runs very smoothly and has plenty of storage. Have only had one problem with it and that was setting it up to play games on it with a secondary screen but that was do to learning curve
I would recommend this to a friendDisappointing
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.As others have said, it has good potential. Unfortunately, my unit randomly pegs CPU usage at 100% and freezes. This happens with nothing open, no background apps enabled, only the task manager open to monitor stats. So far no software updates have remedied the issue. Also, the power plug is unnecessarily touchy. If you breathe on it weird it will switch to battery power. It's disappointing for a brand new computer.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Trevor S,
Our sincere apologies for the problems you have had with the notebook and the inconvenience this has caused you. This is not the kind of quality to expect from ASUS products and it's not the norm. All ASUS products undergo intensive quality control, testing, and inspections. What you've experienced was not intentional or representative of our brand. Customer satisfaction is our top priority, and we strive to make every purchase enjoyable. Please allow us to make your experience with ASUS a better one.
To troubleshoot the issue described, we recommend following the steps in the FAQ below. Should the issue persist, we recommend contacting the place of purchase for an exchange or return if you are still within the window. Please rest assured that if you are unable to gain resolution when contacting the place of purchase, we will be glad to provide further assistance.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, please email us at customerloyalty@asus.com and include the case number "N2304022272-0016" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
https://www.asus.com/in/support/FAQ/1038855/
ROG Zephyrus is great for gaming!
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Stealth mode, all black is nice. leaves no prints is nice. Perfect size for portability. Highly recommend ROG, still trying to find the perfect fit for me and this might be it!
I would recommend this to a friendGreat travel gaming laptop
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Wanted something that would replace my current desktop. Had a 2070 and play WZ. Was used to 90 fps on 2k. This pulls 120 at home or on the road. Only downside is USBC power only provides 100W barrel is required for 280W
I would recommend this to a friendGood but issues
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Its a good laptop but had a lot of lag issues with my specific device after i would close a game my mouse pointer would just freeze and lag out
I would recommend this to a friendGood prosuct
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Powerful laptop. I thought i should buy a small laptop for my daily work. But after purchasing this. I know the large one is the one. Sound loud when playing game but that is normal and acceptable
I would recommend this to a friendThis laptop is amazing!
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great pc great price works amazing I love it so much. I want another one soon
I would recommend this to a friendGreat customer service/ Problematic laptop
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The laptop was purchased as Open Box, good condition, although I was told the condition was excellent. The return period expired, and the processer is overheating sharply. Not sure if the laptop is defective, and now we have to deal with repairs. I would not recommend this model, despite the fact that the speed & battery life are very good.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Ina P,
We sincerely apologize for the overheating issue you've faced with the notebook and for the inconvenience caused. This is not the kind of quality to expect from our products and it's not the norm. At ASUS, we take quality control, testing, and inspections seriously to ensure our products meet high standards. What you've experienced was not intentional. We understand that the device is undergoing repairs, and we hope it will be fixed and returned to you as soon as possible without any issues.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at customerloyalty@asus.com and include the case number "N2304022272-0052" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
Great powerful gaming laptop
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great gaming laptop at a great price. Its relatively quiet and the display is beautiful at 2k. Downsides is its short battery life and it only has 1 m.2 slot for storage. It lasts about 1.5 hours unlpugged
I would recommend this to a friendPC gaming
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Thank you best buy, it was very good shopping , I m very Happy
I would recommend this to a friendVery good value, some minor gripes.
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very good laptop overall, the surface can get kind of oily if not maintained and in my case the display got a dead pixel in 4 months of usage.
I would recommend this to a friendWhat a time to be alive
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is my first computer as an adult. Ever. And I'm so astounded by the accessibility, processing power, and versatility in this device that I'm pretty sure I've developed instant brand loyalty.
I would recommend this to a friendGreat 16" Laptop
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Laptop had been great so far, sleek design that isn't overly "gaming laptop" looking. Has been able to handle everything I've thrown at it so far. Would definitely recommend buying.
I would recommend this to a friendgreat experience
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I loved the computer, buying it in the store was the best experience, they always helped me with all the questions I had and it was the best
I would recommend this to a friendGreat in performance
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.A very good computer for both work and game play, definitely worth it’s money in reliability and portability
I would recommend this to a friend