Customer Ratings & Reviews
- Model:
- GU604VI-M16.I94070
- SKU:
- 6535501
Rating by feature
- Battery Life
Rating 4.0 out of 5 stars
- Speed
Rating 4.7 out of 5 stars
- Display
Rating 4.7 out of 5 stars
Customers are saying
Customers are delighted by the ROG Zephyrus M16's impressive performance, stunning QHD display, and excellent graphics capabilities. Many appreciate its lightweight design and consider it a great value for the price. However, some users have noted concerns regarding its heat generation, battery life, and fan noise. The lack of an Ethernet port is also a recurring point of feedback.
This summary was generated by AI based on customer reviews.
Very good value, some minor gripes.
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very good laptop overall, the surface can get kind of oily if not maintained and in my case the display got a dead pixel in 4 months of usage.
I would recommend this to a friendAmazing computer
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love the computer and best buy was very fast to prepare my product for pick up. It was ready in 1 hour and I was able to enjoy my product on the same day. Customer service was excellent!
I would recommend this to a friendVery good computer.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Had this computer for a few weeks. Really good machine - I don't love windows 11 but, I was warned. I had a 10 year old laptop - Its like I am living in a New World.
I would recommend this to a friendgreat experience
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I loved the computer, buying it in the store was the best experience, they always helped me with all the questions I had and it was the best
I would recommend this to a friendPurchases
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Thanks so much for everything. The individual that helped me out was extremely helpful and knowledgeable. Answering all questions i had thanks to thorin best buy deserves you greatly.
I would recommend this to a friendPoggers
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Its poggers. If you buy this laptop you're a five head. :)
I would recommend this to a friendGreat customer service/ Problematic laptop
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The laptop was purchased as Open Box, good condition, although I was told the condition was excellent. The return period expired, and the processer is overheating sharply. Not sure if the laptop is defective, and now we have to deal with repairs. I would not recommend this model, despite the fact that the speed & battery life are very good.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Ina P,
We sincerely apologize for the overheating issue you've faced with the notebook and for the inconvenience caused. This is not the kind of quality to expect from our products and it's not the norm. At ASUS, we take quality control, testing, and inspections seriously to ensure our products meet high standards. What you've experienced was not intentional. We understand that the device is undergoing repairs, and we hope it will be fixed and returned to you as soon as possible without any issues.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at customerloyalty@asus.com and include the case number "N2304022272-0052" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
Good but weird
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Its a powerful laptop dont get me wrong but even my old laptop with radeon ran games more stable in terms of internet, and the delay on the keyboard is bad especially when i play fortnite
I would recommend this to a friendGood laptop needs better cooling
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Does everything I want and more. The only drawback I have is when you’re running games the fan doesn’t really do anything for it. It has a high potential for overheating.
No, I would not recommend this to a friendGreat in performance
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.A very good computer for both work and game play, definitely worth it’s money in reliability and portability
I would recommend this to a friendBuy ASUS
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Powerful and efficient awesome ASUS excellent purchase at Best Buy thanks to the entire team for the guidance in the purchase of my laptop I recommend you thank you very much!
I would recommend this to a friendThis laptop is amazing!
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great pc great price works amazing I love it so much. I want another one soon
I would recommend this to a friend- Cons mentioned:Battery life
Good as a PC replacement - not as a laptop
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.4 hour battery hurts its portability. 4 hour with maximal power-saving ~3 hours with performance
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Manuel Q,
We sincerely apologize for the battery issue you've faced with the notebook and the inconvenience caused. This is not the kind of quality to expect from ASUS products and it's not the norm. All ASUS products undergo intensive quality control, testing, and inspections. What you've experienced was not intentional or representative of our brand. Customer satisfaction is our top priority, and we strive to make every purchase enjoyable. Please allow us to make your experience with ASUS a better one.
To troubleshoot the issue described, we recommend following the steps in the FAQ below. Should the issue persist, please contact our support team at https://www.asus.com/us/support/CallUs to investigate the problem further or assistance with getting the device repaired.
We do stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at customerloyalty@asus.com and include the case number "N2304022272-0033" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
https://www.asus.com/support/faq/1043914/
A great laptop
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great battery life, speakers are fantastic, performance is amazing. I upgraded to 64 gigs of ram and it is now really a total workhorse.
I would recommend this to a friendPC gaming
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Thank you best buy, it was very good shopping , I m very Happy
I would recommend this to a friend- Cons mentioned:Fan noise
Its 100% worth the price
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Its average theres laptops that have better fan noises and im just a fan of lager laptop screens.
I would recommend this to a friendBrand response from ASUS Answers
Posted .Dear Luke N,
We sincerely apologize for the fan issue you've faced with the notebook and the inconvenience caused. This is not the kind of quality to expect from ASUS products and it's not the norm. All ASUS products undergo intensive quality control, testing, and inspections. What you've experienced was not intentional or representative of our brand. Customer satisfaction is our top priority, and we strive to make every purchase enjoyable. Please allow us to make your experience with ASUS a better one.
To troubleshoot the issue described, we recommend following the steps in the FAQ below. Should the issue persist, please contact our support team at https://www.asus.com/us/support/CallUs to investigate the problem further or assistance with getting the device repaired.
We do stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at customerloyalty@asus.com and include the case number "N2304022272-0032" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
https://www.asus.com/support/faq/1015064/
My review
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The 2.4 GHZ makes streaming really smooth and easy. This has a really good processor which is always good for running your computer.
I would recommend this to a friendThe laptop is a monster
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The laptop is great when its not over heating from being on hibernate or not waking up from a black screen but the keyboard is lit up
I would recommend this to a friendGreat for esports
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The best 4070 laptop out there. I would recommend to absolutely anyone.
I would recommend this to a friendAmazing Laptop
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Actually Typing this on my M16! I love the laptop and all i needed to do is buy a USB to Ethernet adapter and now its all I could've hoped for!
I would recommend this to a friend