Customer Ratings & Reviews
- Model:
- GU604VI-M16.I94070
- SKU:
- 6535501
Rating by feature
- Battery Life
Rating 4.0 out of 5 stars
- Speed
Rating 4.7 out of 5 stars
- Display
Rating 4.7 out of 5 stars
Customers are saying
Customers are delighted by the ROG Zephyrus M16's impressive performance, stunning QHD display, and excellent graphics capabilities. Many appreciate its lightweight design and consider it a great value for the price. However, some users have noted concerns regarding its heat generation, battery life, and fan noise. The lack of an Ethernet port is also a recurring point of feedback.
This summary was generated by AI based on customer reviews.
- Cons mentioned:Battery life
Nope.
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased this laptop in February to play Red Dead Redemption 2 and Warzone. RDR runs fine; however, every time I play Warzone, the laptop either freezes after 30 minutes, requiring a hard reset, or else CONSTANTLY glitches. Unfortunately these issues arose only after the time to return lapsed. I’ll likely be selling or else hoping to god that these issues can be fixed through my warranty. Again, $2000 for 3-4 months of high quality performance, followed by performance that a PlayStation would beat. Also, battery life is HORRIBLE.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear George T,
We sincerely apologize for the issues you've faced with the notebook and the inconvenience caused. This is not the kind of quality to expect from ASUS products and it's not the norm. At ASUS, we take quality control, testing, and inspections seriously to ensure our products meet high standards. What you've experienced was not intentional or representative of our brand. The decision to make a purchase can be an important one, and we want to ensure that our customers receive the best products and services. We understand the impression this may have created and we hope this will not be a long-term lasting impression as you have chosen ASUS as a trusted brand for excellence. Providing our customers with a high level of satisfaction is our top priority, and we'll forward your feedback to our Product Team for review.
Please allow us to make your experience with ASUS a better one. To troubleshoot the battery and freezing issue described, we recommend following the steps in the FAQ below. Should the issue persist, please contact our support team at https://www.asus.com/us/support/CallUs to further investigate the problems or assist with repairing the device.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at customerloyalty@asus.com and include the case number "N2303034011-0056" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
https://www.asus.com/support/faq/1043914/
https://www.asus.com/in/support/faq/1038855/
- Cons mentioned:Fan noise
M16
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.No anime matrix. The fan loud when plugged in. I returned it
I would recommend this to a friendBrand response from ASUS Answers
Posted .Dear LeoN,
I'm sorry to hear that you are experiencing issues with fan noise, All ASUS products undergo intensive quality control, testing and inspections. What you've experienced was not intentional or representative of our brand. I understand that you have returned the unit , but I will forward your feedback to the Product team for review. If you have any general or technical questions, send us an email at customerloyalty@asus.com Please refer to this case number (N2304022272-0010) for us to better assist you. Thank you for choosing ASUS.
Best regards,
Schottky
ASUS Customer Loyalty – US Support
great laptop
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.great laptop overall, love it form the beginning, great functionality for its price
I would recommend this to a friendButtery smooth!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Changed all my games to Max Settings and it runs buttery smooth! Need I say more?
I would recommend this to a friendfan issue
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.had fan issue after 3 weeks past return date brought back and sent out for repair and waiting
I would recommend this to a friendGreat laptop. Terrible OS.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great laptop for the money. Plenty of power. However, Windows 11 (which sucks) is on it.
I would recommend this to a friendMs
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Service was awesome. I will shop again. Thank you great customer service
I would recommend this to a friendHappy with my Zephyr
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It does everything I expected. I added a USB hub to run two monitors and external hard drives.
I would recommend this to a friendStudent laptop
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought for college student and it does everything he wants it to do. Very satisfied with product.
I would recommend this to a friendIts a Beast
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Upgrade the ram for an unmatched performance. The best gaming everyday laptop
I would recommend this to a friendA workhorse of a laptop
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I’m loving the Asus ROG Zeph! Runs smooth with a beastly graphics card. Excellent monitor too.
I would recommend this to a friendBest laptop
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love this machine!!! Downloads extremely fast, best laptop where had
I would recommend this to a friendAsombrosa
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.La laptop funciona al 110% , super contento y agredecido con la atencion del personal en Best Bay Sarasota
I would recommend this to a friendGreat laptop
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this computer to do some gaming and also work. It’s a great computer!
I would recommend this to a friendLaptop
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Awesome best laptop ever I can’t get enough I wish I had one more
I would recommend this to a friendSweet build for the price!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great computer. Solid build! It has great screen resolution. No hesitation!
I would recommend this to a friendCore hardware failure issue.
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Looks pretty, has nice specs, but has a core issue that ruins it as a gaming computer. When you open the laptop, the monitor covers over the main exhaust fan for the whole unit. Resulting in the monitor overheating, the GPU overheating, and CPU overheating when playing any game more GPU intense then say, minecraft or terraria. It struck me as odd at first, but in the winter it wasn't AS much of a problem, now that summer is hitting it's regularly crashing completely, or the monitor goes full pixelation and THEN crashes and if I'm lucky automatically shuts down and reboots, but more often then not I have to let it cool down for a while then turn it back on. Lesson to be learned: Don't cover your own exhaust ports, no matter how cool the folding monitor feature may look.
No, I would not recommend this to a friendnice laptop
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.very nice laptop my grandson loves it. plays his games very well.
I would recommend this to a friendM16
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It’s a good laptop with some decent gaming power. Haven’t had any issues yet.
I would recommend this to a friendLove
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best of experiences for now, really love this laptop.
I would recommend this to a friend