Customer Ratings & Reviews
- Model:
- GU604VI-M16.I94070
- SKU:
- 6535501
Rating by feature
- Battery Life
Rating 4.0 out of 5 stars
- Speed
Rating 4.7 out of 5 stars
- Display
Rating 4.7 out of 5 stars
Customers are saying
Customers are delighted by the ROG Zephyrus M16's impressive performance, stunning QHD display, and excellent graphics capabilities. Many appreciate its lightweight design and consider it a great value for the price. However, some users have noted concerns regarding its heat generation, battery life, and fan noise. The lack of an Ethernet port is also a recurring point of feedback.
This summary was generated by AI based on customer reviews.
Great
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Little pricey but worth it. This system integrates
I would recommend this to a friendPretty good
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Worked just as expected when I received it in the mail.
I would recommend this to a friendGet a clue
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Buying here was the worst experience in my recent h
I would recommend this to a friendGreat
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.So great computer, I very like it , I really recomend
I would recommend this to a friend
Works well
|Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.No problems with it and works well. No compaints at all.
I would recommend this to a friendGreat
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Awsome computer, Sadly the ram cant upgrade to 64GB but thats fine.
I would recommend this to a friendExecelent purchase
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very good, great Laptop, amazing system and easy to start with !
I would recommend this to a friendAmazing laptop
|Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Such a great laptop, i cannot wait to use it for colege.
I would recommend this to a friendAmazing product, exceeded my expectations
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great Computer, it is all that I expected and more
I would recommend this to a friendSlightly disappointed
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Was absolutely loving my laptop until i desided to look up its specs!!Turns out its missing a ram stick! I Imagine buying certified from bestbuy included some sort of quality check!Guess not... Aside from said perfect laptop would recommend a new model
I would recommend this to a friendBrand response from ASUS Answers
Posted .Dear Louisvz,
We are sorry to hear that you are missing a RAM on the product , We would recommend that you reach out to best buy support so they can provide you with more information. We do stand behind our product and we continuously strive to improve our approach and processes in order to achieve customer service excellence. For more information send us an email at customerloyalty@asus.com and provide the link of this review for reference. We’ll do our best to provide a quick resolution to your case. Please refer to this case number (N2304022272-0006) for us to better assist you. Your feedback is important as it helps with improvements to ASUS Support channels.
Thank you for choosing ASUS.
Best Regards,
Schottky
ASUS Customer Loyalty US Support
Every need laptop
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent sophisticated laptop. A lot of futures to display.
I would recommend this to a friendGreat purchase
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great laptop for the price, rtx 4070 preform really good
I would recommend this to a friendLoud and underpowered
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Underpowered GPU that has trouble running newer titles at Max settings. Very loud when gaming. I was hoping that the new 3-fan design would reduce the sound profile. Seems just as loud as last years model with 3070ti which I purchased for my son in December.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear AnthonyB,
We appreciate you sharing your feedback on this model. We hope that in time you will be able to use the unit and be satisfied with your purchase. We do value our customers and take negative customer service experience very seriously. We recommend using Armoury Crate to adjust the fan speed and using the unit in Ultimate mode.
If you should have any other concerns or feedback feel free to reach out to us at customerloyalty@asus.com. We'll be happy to provide a quick resolution to your case. Please refer to this case number (N2304022272-0003) for us to better assist you.
Thank you for choosing ASUS!
Best Regards,
Saskeia
ASUS Customer Loyalty US Support
Open Box “Excellent” = No charger, no warrenty
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased this open box. Was listed in “Excellent” condition. The store however did not have the charger included which I didn’t realize until I got home. I live 2 hours away from the store I got it from. Called customer service and they were very unhelpful and told me I had to go back to the store to get it situated. Apparently you can’t call the stores anymore and it goes to a customer service center, which is fine. But I’m not doing another 4 hour round trip for a charger. Customer service would not send one to me. Also the open box does not fall under manufacturer warranty from asus which Best Buy swore up and down that it did. Overall I’m very disappointed in this experience and will likely shop elsewhere for my future electronic needs. The charger and extended Best Buy warranty cost me over $550 in additional charges. I would have been better off buying it brand new from Asus, Amazon, or BH Photo.
No, I would not recommend this to a friend- Cons mentioned:Battery life
Maria
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Power charging issue since day one. When playing a game it will change from battery charging notification issue. to power cable charging issue.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Maria S,
Our sincere apologies for the problems you have had with the notebook and the inconvenience this has caused you. This is not the kind of quality to expect from ASUS products and it's not the norm. All ASUS products undergo intensive quality control, testing, and inspections. What you've experienced was not intentional or representative of our brand. Customer satisfaction is our top priority, and we strive to make every purchase enjoyable. Please allow us to make your experience with ASUS a better one.
To troubleshoot the issue described, we recommend following the steps in the FAQ below. Should the issue persist, we recommend contacting our support team at https://www.asus.com/us/support/CallUs to investigate the problem further or assistance with getting the device repaired.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. If you require further assistance, please email us at customerloyalty@asus.com and include the case number "N2305044245-0013" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
https://www.asus.com/us/support/FAQ/1012793/
- Cons mentioned:Fan noise
Do not buy this computer
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Had it for a week and any time I played a game the cpu heated up to 95 Celsius and stayed there until I closed the game. The keyboard was unbearably hot and even caused a minor burn on my finger. I took it back to best buy and had them open it up to see if it was missing thermal paste or something and they told me its exactly how its intended to be. They actually suggested i turn it into a desktop with a cooling pad, an external keyboard, mouse and monitor. Also fan noise is ridiculous.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear MichaelS,
It's unfortunate to hear that you are experiencing overheating issues. All our products do go through an intensive quality control testing process to ensure that customers get units that are in proper working condition, what you've experienced was not intentional. We understand that you send it to best buy and all steps was done regarding this issue.
Can you please reach out to us with your case number so we can investigate this issue? We would love to have your issues resolved in a timely manner.
For more information, email us at customerloyalty@asus.com and provide the link to this review for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Please refer to this case number (N2303034011-0008) for us to better assist you.
Thank you for choosing ASUS.
Best Regards,
Schottky
ASUS Customer Loyalty US Support
Too short term to call a “review”
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing laptop while it was running… about a week in the computer blew up on me. Could’ve been a manufacturing flaw but definitely was a bummer
I would recommend this to a friendBrand response from ASUS Answers
Posted .Dear Seth,
We sincerely apologize for the issues you've faced with the notebook and the inconvenience caused. This is not the kind of quality to expect from ASUS products and it's not the norm. At ASUS, we take quality control, testing, and inspections seriously to ensure our products meet high standards. What you've experienced was not intentional or representative of our brand. The decision to make a purchase can be an important one, and we want to ensure that our customers receive the best products and services. We understand the impression this may have created and we hope this will not be a long-term lasting impression as you have chosen ASUS as a trusted brand for excellence. Please allow us to make your experience with ASUS a better one.
To further investigate this problem, we recommend contacting our support team at https://www.asus.com/us/support/CallUs.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at customerloyalty@asus.com and include the case number "N2304022272-0040" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
Stutter and Lag
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Im the ganes it is stuttering and lagging. I can not seem to find out the reason. I have factory reset it multiple times and alsp upgraded the drivers. I'm probably going to return it and get something else instead. This is a huge disappointment, honestly. On reddit, i saw a ton of people had this exact problem, and they could not figure out what it was. Please read up on this before you decide to get it.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Jleep2017,
We regret to learn that you are experiencing stuttering and lagging issues. We do stand behind our product, and we continuously strive to improve our approach and processes in order to achieve customer service excellence. Please follow the troubleshooting steps in our FAQ below. If all steps have been completed, please reach out to us by email at customerloyalty@asus.com and provide the link to this review for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS support channels. Please refer to this case number (N2305044245-0025).
Thank you for choosing ASUS.
Best Regards,
Schottky
ASUS Customer Loyalty US Support
https://www.asus.com/me-en/support/faq/1042613/
- Cons mentioned:Heat
Getting Hot
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Ended up returning it. Got way too hot while playing FallOut 4. I'm talking almost burning your fingers hot just above the key board. Normal tasks were fine, but about 5 min of game play and the keyboard was cooking. After about 15 min, I could start to feel the heat in the keys.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Swervin36,
We sincerely apologize for the overheating issue you've faced with the notebook and the inconvenience caused. This is not the kind of quality to expect from ASUS products and it's not the norm. At ASUS, we take quality control, testing, and inspections seriously to ensure our products meet high standards. What you've experienced was not intentional or representative of our brand. The decision to make a purchase can be an important one, and we want to ensure that our customers receive the best products and services. We understand the impression this may have created and we hope this will not be a long-term lasting impression as you have chosen ASUS as a trusted brand for excellence. Providing our customers with a high level of satisfaction is our top priority, and we'll forward your feedback to our Product Team for review.
Although you have returned the unit, we do stand behind our products and we continuously strive to improve our products and processes to achieve customer service excellence. If you require any further assistance, please send us an email at customerloyalty@asus.com and include the case number "N2303034011-0053" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us, and it enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
- Cons mentioned:Fan noise
Call of Duty Warzone FPS + Image Rendering Issues
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This laptop was unable to run Call of Duty Warzone 3 with updated gpu/cpu drivers, windows updates, battery plugged in, cooling pad, default settings, tested/highly recommended updated in game settings, updated config settings, and overclocked. ~60-80 FPS, continuous graphic rendering issues, and loud fans. The game was not playable at all.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Valued Customer,
Our sincere apologies for the problems you have had with the notebook and the inconvenience this has caused you. This is not the kind of quality to expect from ASUS products and it's not the norm. All ASUS products undergo intensive quality control, testing, and inspections. What you've experienced was not intentional or representative of our brand. Customer satisfaction is our top priority, and we strive to make every purchase enjoyable. Please allow us to make your experience with ASUS a better one.
To troubleshoot the issue described, we recommend following the steps in the FAQ below. Should the issue persist, we recommend contacting our support team at https://www.asus.com/us/support/CallUs to further investigate the problem.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. If you require further assistance, please email us at customerloyalty@asus.com and include the case number "N2303034011-0023" as a reference. We will do our best to resolve your case quickly. Your feedback is important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
https://www.asus.com/support/FAQ/1046445/