Customer Ratings & Reviews
- Model:
- GU604VI-M16.I94070
- SKU:
- 6535501
Rating by feature
- Battery Life
Rating 4.0 out of 5 stars
- Speed
Rating 4.7 out of 5 stars
- Display
Rating 4.7 out of 5 stars
Customers are saying
Customers are delighted by the ROG Zephyrus M16's impressive performance, stunning QHD display, and excellent graphics capabilities. Many appreciate its lightweight design and consider it a great value for the price. However, some users have noted concerns regarding its heat generation, battery life, and fan noise. The lack of an Ethernet port is also a recurring point of feedback.
This summary was generated by AI based on customer reviews.
Laptop
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Ok not worth the price could be better for the price
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Shelly S,
Thank you for sharing your feedback on this product. We understand that it didn't meet your full expectations, and we sincerely apologize for that. At ASUS, we take quality control, testing, and inspections seriously to ensure our products meet high standards. As a customer-oriented company, we are committed to providing a positive shopping experience every time. We understand that purchases can be an important decision and we want to ensure that our customers are receiving the best products and services. Your feedback will be forwarded to our Product team for review.
We do stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. If you require any further assistance, please email us at customerloyalty@asus.com and include the case number "N2304022272-0021" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
- Cons mentioned:Fan noise
Noise
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I just received it today, I am not so sure if I am the only one bothered by the noise-the fan. I don’t even have chance to download anything. Not running any things, just web browsing. And this is supposed to be a gaming laptop.
No, I would not recommend this to a friend Misleading marketing sets bad expectations
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Misleading marketing from Asus. This laptop does NOT have the MINI-LED screen that reviewers rave about. This is a regular 500nit ips panel. This laptop also does not have the led's on the back/top part of the display. This is a budget version of the laptop.
No, I would not recommend this to a friend240HZ screen requires 240 plus FPS !
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.You are forced to run this laptop at 240HZ or 60HZ. Going from a 165HZ to 240HZ laptop requires 45% more performance from your GPU, nevertheless a FPS of over 240 on any triple A game is never going to happen. This is a technology mismatch, the GPU can’t handle 240 FPS at 1440p for any games.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear John,
It's unfortunate to hear that you are having FPS issues. All our products do go through an intensive quality control testing process to ensure that customers get units that are in proper working condition, what you've experienced was not intentional.
Can you please reach out to us with your case number so we can investigate this issue? We would love to have your issues resolved in a timely manner.
For more information, email us at customerloyalty@asus.com and provide the link to this review for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Please refer to this case number ( N2305044245-0003) for us to better assist you.
Thank you for choosing ASUS.
Best Regards,
Schottky
ASUS Customer Loyalty US Support
Annoying lag while playing.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The laptop has problems when gaming, sometimes it has annoying lag, at first I thought it was something related to the game, but it occurs in everyone. I don't know if it's a computer or screen failure, the drivers were updated.
I would recommend this to a friendBrand response from ASUS Answers
Posted .Dear AntonioVelazques ,
We regret to learn that you are experiencing performance issues. We do stand behind our product, and we continuously strive to improve our approach and processes in order to achieve customer service excellence. Please follow the troubleshooting steps in our FAQ below. If all steps have been completed, please reach out to us by email at customerloyalty@asus.com and provide the link to this review for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS support channels. Please refer to this case number (N2305044245-0008).
Thank you for choosing ASUS.
Best Regards,
Schottky
ASUS Customer Loyalty US Support
https://www.asus.com/support/FAQ/1042398/
Defective
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It worked good for about 7 months. In the last couple of months I’ve had one problem after another. The geek squad tells me their sorry and tell me that it weird that the computer is acting the way it is, they can’t figure it out. Because of these problems the greek squad isn’t considering the problems big enough for store credit even though I’ve been a total tech member for years. I feel cheated.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Steve,
We sincerely apologize for the issues you've faced with the notebook and for the inconvenience caused. This is not the kind of quality to expect from our products and it's not the norm. We understand the impression this may have created and we hope this will not be a long-term lasting impression as you have chosen ASUS as a trusted brand for excellence.
Please allow us to make your experience with ASUS a better one. To further investigate the problems you're experiencing or to obtain assistance with getting the device repaired, we recommend contacting our support team at https://www.asus.com/us/support/CallUs.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at customerloyalty@asus.com and include the case number "N2303034011-0063" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
Worth the money
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It's a good product for the money but OS crashes sometimes.
I would recommend this to a friendBrand response from ASUS Answers
Posted .Dear KedarC,
We are sorrry to hear about the unfortunate experience you are having with the OS crashing. Please allow us to make your experience with ASUS a better one. Please perform a hard restart
1. Unplug the charger
2. Press and hold the power button for 1 full minute
3. Plug in only the charger and start up normally
For more information send us an email at customerloyalty@asus.com and provide the link of this review for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels.
Thank you for choosing ASUS.
Best Regards,
Joan
ASUS Customer Loyalty US Support
This will give BBY bad reputation—SORRY
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I was hoping this would be the ONE..Nope..was I wrong. Was holding off this purchase till the (much awaited) price drop. Boy this is PLASTIC..cheap laptop. Nothing in it says Quality and performance. Either Nvidia’s 4070 naming is messed-up or this is severely BINNED laptop. Nothing is 140watt..all marketing. Someone is trying to Scam consumers..My older 3070ti performs 10 fold better than this. Not worth the sale price also..screen is super bright (which might be good) but rest all is MEH..BBY is good but it’s only business for them..am pretty sure they are NOT aware of what they are selling (esp in this unit).
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Sidh,
We appreciate you sharing your feedback on this model. We hope that in time you will be able to use the unit and be satisfied with your purchase. We do value our customers and take negative customer service experience very seriously. If you should have any other concerns or feedback feel free to reach out to us at customerloyalty@asus.com. We'll be happy to provide a quick resolution to your case. Please refer to this case number (N2303034011-0006) for us to better assist you.
Thank you for choosing ASUS!
Best Regards,
Saskeia
ASUS Customer Loyalty US Support
Computer Stopped Working
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This computer broke on me 6 times. Geek Squad couldn't fix it. Now I called ASUS and they said I need to take it in because it is a fire hazard. The issues I had were the screen wouldn't turn on at all and now the sound completely doesn't work. Very disappointed by this computer and it didn't even last me a few months!! I do not recommend buying it.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Luke S,
We sincerely apologize for the issues you've faced with the laptop and for the inconvenience caused. This is not the kind of quality to expect from our products and it's not the norm. At ASUS, we take quality control, testing, and inspections seriously to ensure our products meet high standards. We understand the impression this may have created and we hope this will not be a long-term lasting impression as you have chosen ASUS as a trusted brand for excellence.
We would like to make your experience with ASUS a better one. Please send us an email at customerloyalty@asus.com and include the case number "N2303034011-0061" as a reference so that we can further investigate this issue. We know that maintaining a functioning unit is an urgent matter, and we are committed to helping you.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. We will do our best to resolve your case quickly. Your feedback is very important to us, and it enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
Bad price. Bad product.
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Laptop couldnt survive an hour and a half of gaming on League of legends. Ran great until suddenly hard freezing. This happened a total of four times in the span of 24 hours. Absolutely pathetic quality. System is also overloaded with pre-installed gloat-ware that slows the performance of the laptop. I'll never buy another ASUS product. If someone is spending this kind of money, the system needs to be optimized and ready to run AT LEAST a few hours worth of gaming sessions.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear DMonz,
We sincerely apologize for the performance issues you've faced with the notebook and the inconvenience caused. This is not the quality of service we aim to provide. At ASUS, we take quality control, testing, and inspections seriously to ensure our products meet high standards. What you've experienced was not intentional or representative of our brand. We understand that purchases can be an important decision and we want to ensure that our customers are receiving the best products and services. Customer satisfaction is our top priority, and we strive to make every purchase enjoyable. Please allow us to make your experience with ASUS a better one.
To troubleshoot the issue described, we recommend following the steps in the FAQ below. Should the issue persist, we recommend contacting our support team at https://www.asus.com/us/support/CallUs to investigate the problem further or assistance with getting the device repaired.
We do stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. If you require further assistance, please email us at customerloyalty@asus.com and include the case number "N2303034011-0034" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
https://www.asus.com/in/support/FAQ/1038855/
Good but Screen??
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.II love it, I don't know what else to say but it is nice laptop and runs things awesome but it seems like the screen isn't aligned.... Which is weird...
I would recommend this to a friendBrand response from ASUS Answers
Posted .Dear Qasim H,
Thank you for sharing your feedback on this product. We sincerely apologize for the screen issue you've faced with the notebook and the inconvenience caused. This is not the quality of service we aim to provide. At ASUS, we take quality control, testing, and inspections seriously to ensure our products meet high standards. What you've experienced was not intentional or representative of our brand. Customer satisfaction is our top priority, and we strive to make every purchase enjoyable. We understand that purchases can be an important decision and we want to ensure that our customers are receiving the best products and services.
Please allow us to make your experience with ASUS a better one. We recommend contacting our support team at https://www.asus.com/us/support/CallUs to further investigate this problem.
We do stand behind our products and we continuously strive to improve our products and processes to achieve customer service excellence. If you require any further assistance, please send us an email at customerloyalty@asus.com and include the case number "N2305044245-0014" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us, and it enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
Do not buy!!!!!
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Overheats constantly. This thing will literally burn you when touched. This is not an exaggeration. Don't try playing any games on this laptop. I would would exchange it in a heartbeat if they would let me.
No, I would not recommend this to a friend1 year lifespan
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Wasted $1700. This Asus rog laptop has a one year warranty for a reason. That reason being that it will break in a year. 5 dollars a day then its kaput. If you want a expensive laptop with a 1 year lifespan. In luck. Please do not buy this laptop.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Oliver,
We're sorry to hear that the notebook stopped working after a year and we apologize for the inconvenience caused. This is not the kind of quality to expect from our products and it's not the norm. To further investigate this problem or obtain assistance with repairing the device, we recommend contacting our support team at https://www.asus.com/us/support/CallUs.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at customerloyalty@asus.com and include the case number "N2303034011-0066" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
Random shutdowns
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I want to love this laptop, but I'm experiencing sporadic instantaneous shutdowns in the middle of gameplay with no indication of the cause.
I would recommend this to a friendBrand response from ASUS Answers
Posted .Dear Nick,
Our sincere apologies for the shutdown problems you have had with the notebook and the inconvenience this has caused you. This is not the quality of service we aim to provide and is not representative of our brand. At ASUS, we take quality control, testing, and inspections seriously to ensure our products meet high standards. Customer satisfaction is our top priority, and we strive to make every purchase enjoyable.
Please allow us to make your experience with ASUS a better one. We recommend following the steps in the FAQ below to troubleshoot the issue. In the event the issue persists, feel free to contact our support team at https://www.asus.com/us/support/CallUs to investigate further the problem.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. If you require further assistance, please email us at customerloyalty@asus.com and include the case number "N2305044245-0010" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
https://www.asus.com/support/FAQ/1046480/
- Pros mentioned:DisplayCons mentioned:Ethernet port
Good, there could be improvements.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Overall, the machine is well built with great specs for gamers and creators alike. Decent selection of ports, with a combination of a great display, and fair price make this laptop worth while. The biggest downside about this laptop is the lack of ethernet port, which maybe necessary for live streaming. Finally, the RAM usage in Windows 11, and with all of the bloatware that comes with the laptop, causes the laptop to use around 6gb/16gb out of the box. This could be limiting for some workflows that require more than 10gb of ram. Thankfully the RAM is upgradeable, and will be something I may consider in the future.
I would recommend this to a friend Quality problem
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Dont buy. Within 30 days started restarting on its own and freezing up to a point that would even load bios. After exchanging for a brand new laptop within 2 hours started doing the same. The screen constantly goes on and off. this problem is not worth the price. Customer support sad that needs to be mailed for repairs and won't get the laptop back for a couple of weeks. What the point get brand new laptop if its in repair withing 30 days.
No, I would not recommend this to a friendShady sellers, awful product
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought this laptop brand new. Have already had to send it back twice due to the same issue (charger quits working). Best buy is no help and would not exchange. If you do make the mistake of doing business with best buy, make sure you pay for their overly expensive insurance to get your money back for this product. Absolutely shameful
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Caleb C,
We sincerely apologize for the issues you've faced with the notebook and the inconvenience caused. This is not the kind of quality to expect from ASUS products and it's not the norm. All ASUS products undergo intensive quality control, testing, and inspections. What you've experienced was not intentional or representative of our brand. Customer satisfaction is our top priority, and we strive to make every purchase enjoyable. The decision to make a purchase can be an important one, and we want to ensure that our customers receive the best products and services. Please allow us to make your experience with ASUS a better one. To investigate the problem further, or for assistance with obtaining a new AC Adapter, we recommend contacting our support team at https://www.asus.com/us/support/CallUs.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at customerloyalty@asus.com and include the case number "N2303034011-0047" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
Very misleading
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Said it had a MUX Switch it did not have one. Performance was super limited. Would not recommend returned after a few days
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Jacob M,
We apologize for the misinformation about the device's specifications and performance issue on behalf of ASUS and the reseller. This is not the experience we want our customers to have with ASUS products and services. All ASUS products undergo intensive quality control, testing, and inspections. What you've experienced was not intentional or representative of our brand. We understand that you have returned the unit, but we will forward your feedback to our Product team for review.
We do stand behind our products and we continuously strive to improve our products and processes in order to achieve customer service excellence. For more information, send us an email at customerloyalty@asus.com and provide the case number "N2305044245-0006" for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
Display Issues
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Laptop is 27 days of old and has multiple stuck pixels. Asus support has given me the run around.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear JacobA,
It's unfortunate to hear that you are having multiple issue on the screen. All our products do go through an intensive quality control testing process to ensure that customers get units that are in proper working condition, what you've experienced was not intentional.
Can you please reach out to us with your case number so we can investigate this issue? We would love to have your issues resolved in a timely manner.
For more information, email us at customerloyalty@asus.com and provide the link to this review for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Please refer to this case number (N2303034011-0007) for us to better assist you.
Thank you for choosing ASUS.
Best Regards,
Schottky
ASUS Customer Loyalty US Support
AVOID
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Terrible. Constant freezing and crashing. I’ve sent it in to be repaired twice already and I need to go back to Best Buy again to repair it. As per BBuy, I have to go through 4(!) repairs before it’s declared a lemon and get a replacement!!
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Christine T,
We sincerely apologize for the performance issues you've faced with the notebook and for the inconvenience caused. This is not the kind of quality to expect from our products and it's not the norm. At ASUS, we take quality control, testing, and inspections seriously to ensure our products meet high standards. We understand the impression this may have created and we hope this will not be a long-term lasting impression as you have chosen ASUS as a trusted brand for excellence.
We would like to make your experience with ASUS a better one. Please send us an email at customerloyalty@asus.com and include the case number "N2303034011-0060" as a reference so that we can further investigate this issue. We know that maintaining a functioning unit is an urgent matter, and we are committed to helping you.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. We will do our best to resolve your case quickly. Your feedback is very important to us, and it enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support