Customer Ratings & Reviews
- Model:
- GU604VI-M16.I94070
- SKU:
- 6535501
Rating by feature
- Battery Life
Rating 4.0 out of 5 stars
- Speed
Rating 4.7 out of 5 stars
- Display
Rating 4.7 out of 5 stars
Customers are saying
Customers are delighted by the ROG Zephyrus M16's impressive performance, stunning QHD display, and excellent graphics capabilities. Many appreciate its lightweight design and consider it a great value for the price. However, some users have noted concerns regarding its heat generation, battery life, and fan noise. The lack of an Ethernet port is also a recurring point of feedback.
This summary was generated by AI based on customer reviews.
Dead on arrival
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Long awaited laptop arrived today and while the keyboard lit up the display screen did not. Will be taking it to Best Buy in the morning after ASUS support acknowledged a hardware defect. Not being usable should not warrant any stars at all.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Junglejimv,
We appreciate you sharing your feedback on this model. It's unfortunate that this model does not meet your expectations, this is absolutely not the experience we want you to have and that you have to return it for a replacement. We do value our customers and take negative customer service experience very seriously. If you should have any other concerns or feedback feel free to reach out to us at customerloyalty@asus.com. We'll be happy to provide a quick resolution to your case. Please refer to this case number (N2303034011-0001) for us to better assist you.
Thank you for choosing ASUS!
Best Regards,
Saskeia,
ASUS Customer Loyalty US Support
Won't power on
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased this item about a week ago. Seemed to work fine the first couple of days. Now when i press the power button the keyboard lights up but the screen remains black.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Alharris,
We regret to learn that you are experiencing booting issues. We do stand behind our product, and we continuously strive to improve our approach and processes in order to achieve customer service excellence. Please follow the troubleshooting steps in our FAQ below. If all steps have been completed, please reach out to us by email at customerloyalty@asus.com and provide the link to this review for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS support channels. Please refer to this case number (N2303034011-0016).
Thank you for choosing ASUS.
Best Regards,
Schottky
ASUS Customer Loyalty US Support
https://www.asus.com/support/FAQ/1014276/
Ac adapter failed after 5 days
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I ordered this on the 20th of December, received it on the 22nd and the ac adapter quit charging the laptop on the 27th.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Ward Z,
We're sorry to hear that the AC adapter stopped working and the inconvenience caused. This is not the kind of quality to expect from ASUS products and it's not the norm. All ASUS products undergo intensive quality control, testing, and inspections. What you've experienced was not intentional or representative of our brand. Customer satisfaction is our top priority, and we strive to make every purchase enjoyable. We understand that purchases can be an important decision and we want to ensure that our customers are receiving the best products and services. Please allow us to make your experience with ASUS a better one.
Considering the description of the issue, it seems to be a defect. We recommend contacting the place of purchase for an exchange if you are still within the window. Please rest assured that if you are unable to gain resolution when contacting the place of purchase, we will be glad to provide further assistance.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at customerloyalty@asus.com and include the case number "N2303034011-0026" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
Broken out of box
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Cannot say much good at the moment since it was broken out of box and immediately sent to asus for repairs. Still have not recied it back yet
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear TiWi,
We regret to hear that you received a defective product, as well as the inconvenience caused. This is not the kind of quality to expect from ASUS products and it's not the norm. All ASUS products undergo intensive quality control, testing, and inspections. What you've experienced was not intentional or representative of our brand. Please accept our humble apologies. Customer satisfaction is our top priority, and we strive to make every purchase enjoyable. The decision to make a purchase can be important, and we want to ensure that our customers receive the best products and services. We understand that you have sent the device for repair, and we hope that it can be fixed soon so that you can continue to use it without any issues.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at customerloyalty@asus.com and include the case number "N2303034011-0046" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
Backlight Broke
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Backlight started going out intermittently after only a few days, resulting in a dark streak through the middle of the screen. Returned to Best Buy.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Leon,
We sincerely apologize for the display issue you've faced with the notebook and the inconvenience caused. This is not the quality of products we aim to provide. At ASUS, we take quality control, testing, and inspections seriously to ensure our products meet high standards. What you've experienced was not intentional or representative of our brand. We understand that purchases can be an important decision and we want to ensure that our customers are receiving the best products and services. Customer satisfaction is our top priority, and we strive to make every purchase enjoyable. We appreciate your feedback which will be reviewed by our Product team.
Although you have returned the device, we do stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. If you require further assistance, please email us at customerloyalty@asus.com and include the case number "N2303034011-0040" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
Not worth it
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I returned it. Just wasn’t putting out great performance for a 4070. Ultra on 1080p is great and all but who plays at 1080 anymore??
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Valued Customer,
We sincerely apologize for the performance issues you've faced with the notebook and the inconvenience caused. This is not the quality of service we aim to provide. At ASUS, we take quality control, testing, and inspections seriously to ensure our products meet high standards. What you've experienced was not intentional or representative of our brand. We understand that purchases can be an important decision and we want to ensure that our customers are receiving the best products and services. Customer satisfaction is our top priority, and we strive to make every purchase enjoyable. We appreciate your feedback which will be reviewed by our Product team.
Although you no longer have the unit, we do stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. If you require further assistance, please email us at customerloyalty@asus.com and include the case number " N2303034011-0033" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
SAVE YOUR MONEY AND BUY A DESKTOP!!!
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Terrible laptop. Terrible Frame rates, crashes, all of the above. Don't waste your money and buy a desktop this thing is trash.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Sebastian M,
We sincerely apologize for the performance issues you've faced with the notebook and the inconvenience caused. This is not the quality of service we aim to provide, and it is not representative of our brand. At ASUS, we take quality control, testing, and inspections seriously to ensure our products meet high standards. Customer satisfaction is our top priority, and we strive to make every purchase enjoyable. Please allow us to make your experience with ASUS a better one.
To troubleshoot the issue described, we recommend following the steps in the FAQ below. In the event the issue persists, feel free to contact our support team at https://www.asus.com/us/support/CallUs to investigate the problem further or assistance with getting the device repaired.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. If you require any further assistance, please email us at customerloyalty@asus.com and include the case number "N2303034011-0032" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
https://www.asus.com/in/support/FAQ/1038855/
Buyer Beware
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The Asus ROG laptop is not worth the money.. I exchanged for the Acer Predator 18" screen! The Acer is a much better laptop.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Ricci V,
Thank you for sharing your feedback on this product. We understand that it didn't meet your full expectations, and we sincerely apologize for that. At ASUS, we take quality control, testing, and inspections seriously to ensure our products meet high standards. Customer satisfaction is our top priority, and we strive to make every purchase an enjoyable one. Your feedback will be forwarded to our Product team for review.
We do stand behind our products and we continuously strive to improve our products and processes to achieve customer service excellence. For more information, send us an email at customerloyalty@asus.com and provide the case number "N2303034011-0030" for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
asus bluescreen
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.went to blue screen twice in first month. took to geek squad twice.....returned unit for refund
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Arnold W,
We sincerely apologize for the BSOD issue you've faced with the notebook and the inconvenience caused. This is not the quality of products we aim to provide. At ASUS, we take quality control, testing, and inspections seriously to ensure our products meet high standards. What you've experienced was not intentional or representative of our brand. We understand that purchases can be an important decision and we want to ensure that our customers are receiving the best products and services. Customer satisfaction is our top priority, and we strive to make every purchase enjoyable. We appreciate your feedback which will be reviewed by our Product team.
Although you no longer have the unit, we do stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. If you require further assistance, please email us at customerloyalty@asus.com and include the case number "N2303034011-0039" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
Bloat ware yuck
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not a fan a lot of bloat ware I would rather have a Msi Slow system returned
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear LisaC,
We regret to learn that you are experiencing performance issues. We do stand behind our product, and we continuously strive to improve our approach and processes in order to achieve customer service excellence. We understand that you decided to return the unit. Please follow the troubleshooting steps in our FAQ below. If all steps have been completed, please reach out to us by email at customerloyalty@asus.com and provide the link to this review for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important, as it helps with improvements to ASUS support channels. Please refer to this case number (N2303034011-0021).
Thank you for choosing ASUS.
Best Regards,
Schottky
ASUS Customer Loyalty US Support
https://www.asus.com/support/FAQ/1042398/
Bad condition
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My order never arrived and best buy did not refund me.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Kes W,
Our team regrets to learn that your product was never delivered and you did not receive a refund. On behalf of ASUS and the reseller, we apologize for the inconvenience caused. This is not the quality of service we aim to provide. The decision to make a purchase can be an important one, and we want to ensure that our customers receive the most suitable products and services. To further investigate this issue we recommend contacting the place of purchase. If you require further assistance, please contact our support team at https://www.asus.com/us/support/CallUs.
We do stand behind our products and we continuously strive to improve our products and processes to achieve customer service excellence. For more information, please send us an email at customerloyalty@asus.com and include the case number "N2303034011-0045" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
Not mini led
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Was very disappointed that it was not actually a mini led display
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Jake,
We regret to learn that you received the device with the wrong display. This is not the quality of service we aim to provide, and is not representative of our brand. Customer satisfaction is our top priority, and we strive to make every purchase enjoyable. We understand that this has caused inconvenience and we apologize sincerely. We will do our utmost to ensure that such an incident does not occur again. If you are still within the window, we recommend contacting the place of purchase for an exchange.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. If you require further assistance, please email us at customerloyalty@asus.com and include the case number "N2303034011-0017" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
Dead pixel sucks
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Dead pixel in 15 days. How bestbuy will solved it?
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Valued Customer,
We apologize for the inconvenience due to a dead pixel appearing on the screen. This is not the kind of quality to expect from ASUS products and it's not the norm. At ASUS, we take quality control, testing, and inspections seriously to ensure our products meet high standards. Customer satisfaction is our top priority, and we strive to make every purchase enjoyable. We understand that purchases can be an important decision and we want to ensure that our customers are receiving the best products and services. Please allow us to make your experience with ASUS a better one.
Considering the description of the issue, it seems to be a defect. We recommend contacting the place of purchase for an exchange or return if you are still within the window. Please rest assured that if you are unable to gain resolution when contacting the place of purchase, we will be glad to provide further assistance.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at customerloyalty@asus.com and include the case number "N2303034011-0042" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
Dead pixels
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Screen had dead pixels after the return date was up
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Dan G,
We sincerely apologize for the display issue you've encountered with the notebook and the inconvenience caused. This is not the kind of quality to expect from ASUS products and it's not the norm. All ASUS products undergo intensive quality control, testing, and inspections. What you've experienced was not intentional or representative of our brand. Customer satisfaction is our top priority, and we strive to make every purchase enjoyable. Please allow us to make your experience with ASUS a better one. We recommend contacting our support team at https://www.asus.com/us/support/CallUs to investigate the problem further or assistance with getting the device repaired.
We do stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at customerloyalty@asus.com and include the case number "N2303034011-0038" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
RTX 4070 bad
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bad configuration- rtx 4070 big L. Not good enough to run any fps games.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear ChaitanyaP,
We do understand your disappointment with the product and the inconvenience this may have caused if it didn't meet your expectations.
On the contrary, lots of satisfied customers, having positive experience using the product, will agree with that it is a snappy laptop that runs popular games, without compromising system stability and performance as long as Windows and drivers are up to date.
Should you need further assistance with the product, please email me at cl-rodel@asus.com and I would be more than happy to help. Or, you can speak to an ASUS live support agent 24/7 at http://bit.ly/AsusLiveChat.
Thank you for choosing an ASUS product.
Regards,
Rodel
ASUS Customer Loyalty
- Pros mentioned:DisplayCons mentioned:Battery life
Amazing Laptop
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I love this laptop! I haven't tried running heftier games, like BG3, but she works perfectly for everything I've tried so far. I have no problems running multiple programs at once and can do just about anything I can do on my desktop, sometimes even better. I do wish I could lower the screen brightness even more, but, nonetheless, the screen quality is amazing - I've gotten multiple compliments on it already! The audio quality is also great. I do find the trackpad slow/difficult to use in some cases - namely with movement in certain games, like Honkai Star Rail. I have a wireless mouse though and can use it seamlessly between my desktop and laptop which is ideal and fixes the issue. Battery life is great when I'm streaming or browsing the web, but the second I open a game it eats up the battery. I have no issue keeping the laptop plugged in while gaming, but it could be a con for some. The fans can also get quite loud, but that's to be expected. If I'm gaming, I'm usually wearing headphones anyways, so it doesn't really bother me. Overall, the laptop is gorgeous and super powerful. I'll probably add more storage later on, but its sufficient for now. Highly recommend for casual gaming, streaming, and schoolwork.
I would recommend this to a friend - Pros mentioned:RamCons mentioned:Battery life
Great device for software development.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Got this as a backup laptop to my macbook pro, found it at a really good price on sale at BestBuy. I upgraded the RAM to 64gb (very easy to do) and have a 2TB drive waiting to go in next (need space for the AI models I'm planning on using) This system excels as a software development laptop. I have docker, vscode, visual studio 2022, rider and more running on it. I've loaded up docker with sql server, postgres, kafka, azurite and more and no hiccups seen so far. I do use it with an external monitor when developing and have seen no heat issues. Next up is running lmstudio, jan.ai and other ai software which should give the gpu a good workout. I'll post an update when that's done. Battery life isn't great, but then I don't use it without it plugged into a power source, so that doesnt bother me.
I would recommend this to a friend - Pros mentioned:Performance, Ram
Greatness awaits. Wait, I mean (makes ROG sword fx
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I like this computer a lot. It's my first Asus. I really like the size, and the screen shape. I get a lot more information vertically which is helping me when I use music production daw software. The colors are vibrant, almost too vibrant. It can make pictures online look pretty fake if those pictures were edited poorly. So it's actually a good thing if you want it to point out poor hdr editing. I haven't tested the one major purpose of this machine which is gaming. It seems likely to handle most things with ease. This laptop is a powerful little guy. The 4070 card it has is 8gb vram though, not the 12gb in the specs listed. I knew that beforehand so I'm ok. I did add another tb of ssd and another 16gb ram, bringing this up to 2 tb of storage and 32 gb of ram. It wasn't expensive and well worth it to me. This does bring me to one issue I came across. The screw in the empty ssd m.2 slot was stripped so it was difficult to remove. Other than that I've had no issues. There's not much or any bloatware at all. It reminded me of my old acer nitro 5 in that regards. Great upgrade. Speakers are decent. Cooling is decent. I'm extremely happy with it.
I would recommend this to a friend - Pros mentioned:Performance, Ram
Good all around
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent performance and thermals. Built much better than the 2022 model and half the ram is no longer soldered on.
I would recommend this to a friend - Pros mentioned:Display, Graphics
Great Bang for the Buck
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This is honestly a really nice laptop with great bang for the buck. It has an outstanding GPU/CPU combination with a great quality screen. I wish that it came with slightly more RAM but that's easy enough to add on yourself, it comes with one RAM stick installed but has space for a 2nd slot. The only negative I have on this laptop is be mindful of the USB-A/C slot availability, not as many as I'm used to so had to buy an adaptor for all my accessories.
I would recommend this to a friend