Customer Ratings & Reviews
- Model:
- GU604VI-M16.I94070
- SKU:
- 6535501
Rating by feature
- Battery Life
Rating 4.0 out of 5 stars
- Speed
Rating 4.7 out of 5 stars
- Display
Rating 4.7 out of 5 stars
Customers are saying
Customers are delighted by the ROG Zephyrus M16's impressive performance, stunning QHD display, and excellent graphics capabilities. Many appreciate its lightweight design and consider it a great value for the price. However, some users have noted concerns regarding its heat generation, battery life, and fan noise. The lack of an Ethernet port is also a recurring point of feedback.
This summary was generated by AI based on customer reviews.
SAVE YOUR MONEY AND BUY A DESKTOP!!!
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Terrible laptop. Terrible Frame rates, crashes, all of the above. Don't waste your money and buy a desktop this thing is trash.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Sebastian M,
We sincerely apologize for the performance issues you've faced with the notebook and the inconvenience caused. This is not the quality of service we aim to provide, and it is not representative of our brand. At ASUS, we take quality control, testing, and inspections seriously to ensure our products meet high standards. Customer satisfaction is our top priority, and we strive to make every purchase enjoyable. Please allow us to make your experience with ASUS a better one.
To troubleshoot the issue described, we recommend following the steps in the FAQ below. In the event the issue persists, feel free to contact our support team at https://www.asus.com/us/support/CallUs to investigate the problem further or assistance with getting the device repaired.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. If you require any further assistance, please email us at customerloyalty@asus.com and include the case number "N2303034011-0032" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
https://www.asus.com/in/support/FAQ/1038855/
Buyer Beware
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The Asus ROG laptop is not worth the money.. I exchanged for the Acer Predator 18" screen! The Acer is a much better laptop.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Ricci V,
Thank you for sharing your feedback on this product. We understand that it didn't meet your full expectations, and we sincerely apologize for that. At ASUS, we take quality control, testing, and inspections seriously to ensure our products meet high standards. Customer satisfaction is our top priority, and we strive to make every purchase an enjoyable one. Your feedback will be forwarded to our Product team for review.
We do stand behind our products and we continuously strive to improve our products and processes to achieve customer service excellence. For more information, send us an email at customerloyalty@asus.com and provide the case number "N2303034011-0030" for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
asus bluescreen
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.went to blue screen twice in first month. took to geek squad twice.....returned unit for refund
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Arnold W,
We sincerely apologize for the BSOD issue you've faced with the notebook and the inconvenience caused. This is not the quality of products we aim to provide. At ASUS, we take quality control, testing, and inspections seriously to ensure our products meet high standards. What you've experienced was not intentional or representative of our brand. We understand that purchases can be an important decision and we want to ensure that our customers are receiving the best products and services. Customer satisfaction is our top priority, and we strive to make every purchase enjoyable. We appreciate your feedback which will be reviewed by our Product team.
Although you no longer have the unit, we do stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. If you require further assistance, please email us at customerloyalty@asus.com and include the case number "N2303034011-0039" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
Bloat ware yuck
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not a fan a lot of bloat ware I would rather have a Msi Slow system returned
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear LisaC,
We regret to learn that you are experiencing performance issues. We do stand behind our product, and we continuously strive to improve our approach and processes in order to achieve customer service excellence. We understand that you decided to return the unit. Please follow the troubleshooting steps in our FAQ below. If all steps have been completed, please reach out to us by email at customerloyalty@asus.com and provide the link to this review for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important, as it helps with improvements to ASUS support channels. Please refer to this case number (N2303034011-0021).
Thank you for choosing ASUS.
Best Regards,
Schottky
ASUS Customer Loyalty US Support
https://www.asus.com/support/FAQ/1042398/
Bad condition
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My order never arrived and best buy did not refund me.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Kes W,
Our team regrets to learn that your product was never delivered and you did not receive a refund. On behalf of ASUS and the reseller, we apologize for the inconvenience caused. This is not the quality of service we aim to provide. The decision to make a purchase can be an important one, and we want to ensure that our customers receive the most suitable products and services. To further investigate this issue we recommend contacting the place of purchase. If you require further assistance, please contact our support team at https://www.asus.com/us/support/CallUs.
We do stand behind our products and we continuously strive to improve our products and processes to achieve customer service excellence. For more information, please send us an email at customerloyalty@asus.com and include the case number "N2303034011-0045" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
Dead pixel sucks
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Dead pixel in 15 days. How bestbuy will solved it?
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Valued Customer,
We apologize for the inconvenience due to a dead pixel appearing on the screen. This is not the kind of quality to expect from ASUS products and it's not the norm. At ASUS, we take quality control, testing, and inspections seriously to ensure our products meet high standards. Customer satisfaction is our top priority, and we strive to make every purchase enjoyable. We understand that purchases can be an important decision and we want to ensure that our customers are receiving the best products and services. Please allow us to make your experience with ASUS a better one.
Considering the description of the issue, it seems to be a defect. We recommend contacting the place of purchase for an exchange or return if you are still within the window. Please rest assured that if you are unable to gain resolution when contacting the place of purchase, we will be glad to provide further assistance.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at customerloyalty@asus.com and include the case number "N2303034011-0042" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
Not mini led
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Was very disappointed that it was not actually a mini led display
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Jake,
We regret to learn that you received the device with the wrong display. This is not the quality of service we aim to provide, and is not representative of our brand. Customer satisfaction is our top priority, and we strive to make every purchase enjoyable. We understand that this has caused inconvenience and we apologize sincerely. We will do our utmost to ensure that such an incident does not occur again. If you are still within the window, we recommend contacting the place of purchase for an exchange.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. If you require further assistance, please email us at customerloyalty@asus.com and include the case number "N2303034011-0017" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
Dead pixels
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Screen had dead pixels after the return date was up
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Dan G,
We sincerely apologize for the display issue you've encountered with the notebook and the inconvenience caused. This is not the kind of quality to expect from ASUS products and it's not the norm. All ASUS products undergo intensive quality control, testing, and inspections. What you've experienced was not intentional or representative of our brand. Customer satisfaction is our top priority, and we strive to make every purchase enjoyable. Please allow us to make your experience with ASUS a better one. We recommend contacting our support team at https://www.asus.com/us/support/CallUs to investigate the problem further or assistance with getting the device repaired.
We do stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at customerloyalty@asus.com and include the case number "N2303034011-0038" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
RTX 4070 bad
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bad configuration- rtx 4070 big L. Not good enough to run any fps games.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear ChaitanyaP,
We do understand your disappointment with the product and the inconvenience this may have caused if it didn't meet your expectations.
On the contrary, lots of satisfied customers, having positive experience using the product, will agree with that it is a snappy laptop that runs popular games, without compromising system stability and performance as long as Windows and drivers are up to date.
Should you need further assistance with the product, please email me at cl-rodel@asus.com and I would be more than happy to help. Or, you can speak to an ASUS live support agent 24/7 at http://bit.ly/AsusLiveChat.
Thank you for choosing an ASUS product.
Regards,
Rodel
ASUS Customer Loyalty
- Pros mentioned:DisplayCons mentioned:Battery life
Amazing Laptop
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I love this laptop! I haven't tried running heftier games, like BG3, but she works perfectly for everything I've tried so far. I have no problems running multiple programs at once and can do just about anything I can do on my desktop, sometimes even better. I do wish I could lower the screen brightness even more, but, nonetheless, the screen quality is amazing - I've gotten multiple compliments on it already! The audio quality is also great. I do find the trackpad slow/difficult to use in some cases - namely with movement in certain games, like Honkai Star Rail. I have a wireless mouse though and can use it seamlessly between my desktop and laptop which is ideal and fixes the issue. Battery life is great when I'm streaming or browsing the web, but the second I open a game it eats up the battery. I have no issue keeping the laptop plugged in while gaming, but it could be a con for some. The fans can also get quite loud, but that's to be expected. If I'm gaming, I'm usually wearing headphones anyways, so it doesn't really bother me. Overall, the laptop is gorgeous and super powerful. I'll probably add more storage later on, but its sufficient for now. Highly recommend for casual gaming, streaming, and schoolwork.
I would recommend this to a friend - Pros mentioned:RamCons mentioned:Battery life
Great device for software development.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Got this as a backup laptop to my macbook pro, found it at a really good price on sale at BestBuy. I upgraded the RAM to 64gb (very easy to do) and have a 2TB drive waiting to go in next (need space for the AI models I'm planning on using) This system excels as a software development laptop. I have docker, vscode, visual studio 2022, rider and more running on it. I've loaded up docker with sql server, postgres, kafka, azurite and more and no hiccups seen so far. I do use it with an external monitor when developing and have seen no heat issues. Next up is running lmstudio, jan.ai and other ai software which should give the gpu a good workout. I'll post an update when that's done. Battery life isn't great, but then I don't use it without it plugged into a power source, so that doesnt bother me.
I would recommend this to a friend - Pros mentioned:Performance, Ram
Greatness awaits. Wait, I mean (makes ROG sword fx
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I like this computer a lot. It's my first Asus. I really like the size, and the screen shape. I get a lot more information vertically which is helping me when I use music production daw software. The colors are vibrant, almost too vibrant. It can make pictures online look pretty fake if those pictures were edited poorly. So it's actually a good thing if you want it to point out poor hdr editing. I haven't tested the one major purpose of this machine which is gaming. It seems likely to handle most things with ease. This laptop is a powerful little guy. The 4070 card it has is 8gb vram though, not the 12gb in the specs listed. I knew that beforehand so I'm ok. I did add another tb of ssd and another 16gb ram, bringing this up to 2 tb of storage and 32 gb of ram. It wasn't expensive and well worth it to me. This does bring me to one issue I came across. The screw in the empty ssd m.2 slot was stripped so it was difficult to remove. Other than that I've had no issues. There's not much or any bloatware at all. It reminded me of my old acer nitro 5 in that regards. Great upgrade. Speakers are decent. Cooling is decent. I'm extremely happy with it.
I would recommend this to a friend - Pros mentioned:Performance, Ram
Good all around
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent performance and thermals. Built much better than the 2022 model and half the ram is no longer soldered on.
I would recommend this to a friend - Pros mentioned:Display, Graphics
Great Bang for the Buck
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This is honestly a really nice laptop with great bang for the buck. It has an outstanding GPU/CPU combination with a great quality screen. I wish that it came with slightly more RAM but that's easy enough to add on yourself, it comes with one RAM stick installed but has space for a 2nd slot. The only negative I have on this laptop is be mindful of the USB-A/C slot availability, not as many as I'm used to so had to buy an adaptor for all my accessories.
I would recommend this to a friend - Pros mentioned:RamCons mentioned:Heat
Buy it!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The laptop works great, easy to upgrade ram and second m.2. Recommend getting a laptop cooling mat because it runs hot with some applications but would buy again!
I would recommend this to a friend A great buy for a very good price.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased this at discount as an open box which was a stroke of luck as it's already good value for money, it arrived within two days and in perfect condition. So 5 stars to Best Buy. Now onto the laptop itself. Personally I think the 4070 iteration of this is the best of the three. There doesnt seem to be any point in spending way more just to get the 4090 when it's limited by the CPU, and the 4080 is only marginally better at a fairly significant bump in price. The ability to upgrade the RAM and SSD are a huge benefit as well as I intend on hosting both Windows and Linux. This laptop allows for max RAM of 64gb and 2tb of storage so you cant go wrong there. It also isnt as large as I thought it was gonna be so its perfectly fine for travel. The screen is fantastic. Crystal clear, great colour, no dead pixels, very narrow bezels, and perfectly sized for gaming. The keyboard is very comfortable to use with the keys spaced at the right distance, for my hands at least. It also doesnt seem to heat up too much when gaming. As for its gaming performance its brilliant. I'm not looking to chase records with my FPS or anything like that. All that matters to me is can it play any game at a high and consistent frame rate (>=60) with ray tracing at a high resolution, and the answer is absolutley yes. I played the new Resident Evil 4 demo at its highest settings and it handled it really well. There were some very minor frame drops but slight setting adjustments will sort that out no problem. The fans do get a bit loud but that's expected in a laptop and nothing crazy. It also has more than enought power to perform any photo or video editing tasks you need. No lag or stuttering when using Affinity creative software. When UPS droped this off it was freezing outside so when I opened the box the laptop was so cold I thought it was metal. It felt like a premium build. Unfortunately as it warmed the metal feeling disapated and the plastic build became apparent. Despite that the thing is solid and to me isn't worth the extra money to buy something like a Razor for that metal chassis. But nevertheless it would have been great to have it. The only real negative is that this thing is a supermagnet for finger prints. After a days use it would look an absolute mess. But it's easy enough to clean if you have a micro fibre cloth and some cleaning solution. I would definitely advice that. It doesnt have an ethernet port so that might be an issue for some. The battery life is also abysmal, especially when I compare it to my Macbook but it's a gaming laptop! What do you expect? So I cant really count that as a negative. Would 100% recommened this to anyone. Great value and for the next few years you wont have any issues playing anything.
I would recommend this to a friend- Pros mentioned:PerformanceCons mentioned:Heat
Designed by people who aren't laptop gamers.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Worse designed laptop I've ever bought, will never buy another ASUS. The keyboard has to be one of the worse keyboards I've ever used. it's cramped into the middle of the laptop instead of using the extra 2 inches of space that are on both sides. The screen opens and wraps around the back of the laptop, so the heat vents blow right onto the screen ricocheting back at the user, and pair that with the heat vents facing upwards on both sides of the keyboard my hands dry out after long nights of gaming. The first few months of owning the laptop anytime I would open the lid it would completely freeze all programs after 30 seconds, and I would have to restart the laptop. The one USB port on the right side of the laptop is near the front which makes anyone using a wired mouse with the laptop need to work around the cord or make that usb port obsolete. Anytime you turn on the laptop it makes a loud sound when displaying the logo. It's effective at running games, but has awful quality of life.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Caleb H,
Thank you for sharing your feedback on the notebook. We understand that the the design of the product did not meet your full expectations and we sincerely apologize for that as we do understand your concerns. At ASUS, we take quality control, testing, and inspections seriously to ensure our products meet high standards. What you've experienced was not intentional. Customer satisfaction is our top priority, and we strive to make every purchase enjoyable. We will forward your feedback to our Product team for review.
Please allow us to make your experience with ASUS a better one. To troubleshoot the freezing issue described, we recommend following the steps in the FAQ below. Should the issue persist, please contact our support team at https://www.asus.com/us/support/CallUs to investigate the problem further or assistance with getting the device repaired.
We do stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at customerloyalty@asus.com and include the case number "N2305044245-0020" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
https://www.asus.com/in/support/faq/1038855/
- Pros mentioned:Graphics, Performance
Great laptop
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It looks and feels premiun, I really like the design, and it can play any current tittle except Ark ascended lol on ultra.
I would recommend this to a friend - Pros mentioned:DisplayCons mentioned:Fan noise
Good laptop
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The best thing about it is the screen. Relatively quiet (when not gaming). Totally different story when I am.
I would recommend this to a friend - Pros mentioned:Graphics, Performance
Great for Gaming and Work
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great bang for buck performance. Looks good too while being able to use for business.
I would recommend this to a friend