Customer Ratings & Reviews
- Model:
- GU604VI-M16.I94070
- SKU:
- 6535501
Rating by feature
- Battery Life
Rating 4.0 out of 5 stars
- Speed
Rating 4.7 out of 5 stars
- Display
Rating 4.7 out of 5 stars
Customers are saying
Customers are delighted by the ROG Zephyrus M16's impressive performance, stunning QHD display, and excellent graphics capabilities. Many appreciate its lightweight design and consider it a great value for the price. However, some users have noted concerns regarding its heat generation, battery life, and fan noise. The lack of an Ethernet port is also a recurring point of feedback.
This summary was generated by AI based on customer reviews.
Bad software defect
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Bought this laptop 3 weeks ago, worked perfectly fine until one Armory Crate update(Asus built in Software), runied the entire laptop now i cannot control the laptop and it wont let me control the GPU or Screen, this is a major defect and nees to be fixed asap, be aware of this, also the inly fix is to use GHelper(Third party controller), Be aware!
I would recommend this to a friendBrand response from ASUS Answers
Posted .Dear Veogner S,
We sincerely apologize for the Armoury Crate issue you've faced with the notebook and the inconvenience caused. This is not the quality of service we aim to provide, and it is not representative of our brand. At ASUS, we take quality control, testing, and inspections seriously to ensure our products meet high standards. Customer satisfaction is our top priority, and we strive to make every purchase enjoyable.
Please allow us to make your experience with ASUS a better one. We recommend contacting our support team at https://www.asus.com/us/support/CallUs to further investigate the problem you're experiencing with the device.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. If you require further assistance, please email us at customerloyalty@asus.com and include the case number "N2304022272-0017" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
Good
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Hard to find better at this price range. Still, you could struggle with some games.
I would recommend this to a friendAmazing
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.So amazing with the cost considering it had an rtx 4070 there was no options but to purchase this laptop
I would recommend this to a friendGreat Gaming Laptop
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Works better than I could have imagined. Smooth graphics, fast. And batter lasts a while
I would recommend this to a friendBest of Laptops
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great PC. Some of the best systems i have used in recent times.
I would recommend this to a friendASUS ROG Zephyrus G16 GU603
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Awesome price for a gaming laptop with rtx 40 series and Intel core i9 processor
I would recommend this to a friendGood for gaming
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Im going to order mine soon so I might as well give This a good rating
I would recommend this to a friendGreat laptop for the price
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.There are more expensive models that are not as good as this one.
I would recommend this to a friendScreen WILL NOT WORK
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I recently purchased the ASUS Zephyrus laptop with high hopes for its performance and sleek design. However, my experience quickly turned sour when the screen suddenly stopped working and turned black after just a few days of use. The sudden screen failure was a major inconvenience and disappointment, especially considering the premium price I paid for this laptop. Despite troubleshooting attempts and contacting customer support, the issue remained unresolved, leaving me frustrated and without a functional device. The lack of durability and reliability in the ASUS Zephyrus screen is concerning and has significantly impacted my overall satisfaction with the product. I expected better quality and performance from a reputable brand like ASUS, but this experience has left me questioning the reliability of their products. In conclusion, my experience with the ASUS Zephyrus laptop has been marred by the unexpected screen failure, which has greatly hindered my ability to use the device effectively. I would caution others considering this laptop to be wary of potential issues with the screen and to thoroughly research and consider other options before making a purchase. Hoping to return it for i have only use it for only 12 days
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Marie8co,
We regret to learn that you are experiencing black screen issues. We do stand behind our product, and we continuously strive to improve our approach and processes in order to achieve customer service excellence. Please follow the troubleshooting steps in our FAQ below. If all steps have been completed, please reach out to us by email at customerloyalty@asus.com and provide the link to this review for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS support channels. Please refer to this case number (N2305044245-0026).
Thank you for choosing ASUS.
Best Regards,
Schottky
ASUS Customer Loyalty US Support
https://www.asus.com/support/faq/1014276/
Asus is awful
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This is the worst gaming laptop ive seen by far. Asus support is non existent i will never purchase or recommend anything asus for any reason truly terrible machine.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear chases,
We certainly understand your disappointment with the product. We certainly value your feedback on this matter, and I will be letting the related department know about the issues you are experiencing for continuous improvements to the product line. If you need any assistance, feel free to contact me at customerloyalty@asus.com. We'll be happy to provide a quick resolution to your case, and I will help you to the best of my abilities. I am here to assist our customers with our products and am dedicated to bringing resolution to all issues that they may come across. Your case for reference is [N2303034011-0013] for us to better assist you. Thank you for choosing ASUS!
Best Regards,
Schottky,
ASUS Customer Loyalty US Support
CONSULTATION
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.How long has the equipment been used or is it totally new and the warranty?
I would recommend this to a friendBrand response from ASUS Answers
Posted .Dear Gustavo R,
Thank you for raising your questions about this ASUS laptop. This is a new device and the warranty can vary per model but it is at least 1 year or 12 months from the purchase date. We do stand behind our product and we continuously strive to improve our products and processes in order to achieve customer service excellence. For more information send us an email at customerloyalty@asus.com and provide the case number "N2303034011-0009" for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Thank you for choosing ASUS.
Best Regards,
Leonardo
ASUS Customer Loyalty US Support