Customer Ratings & Reviews
- Model:
- GU604VI-M16.I94070
- SKU:
- 6535501
Rating by feature
- Battery Life
Rating 4.0 out of 5 stars
- Speed
Rating 4.7 out of 5 stars
- Display
Rating 4.7 out of 5 stars
Customers are saying
Customers are delighted by the ROG Zephyrus M16's impressive performance, stunning QHD display, and excellent graphics capabilities. Many appreciate its lightweight design and consider it a great value for the price. However, some users have noted concerns regarding its heat generation, battery life, and fan noise. The lack of an Ethernet port is also a recurring point of feedback.
This summary was generated by AI based on customer reviews.
Good for gaming
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Im going to order mine soon so I might as well give This a good rating
I would recommend this to a friendGreat laptop for the price
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.There are more expensive models that are not as good as this one.
I would recommend this to a friendScreen WILL NOT WORK
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I recently purchased the ASUS Zephyrus laptop with high hopes for its performance and sleek design. However, my experience quickly turned sour when the screen suddenly stopped working and turned black after just a few days of use. The sudden screen failure was a major inconvenience and disappointment, especially considering the premium price I paid for this laptop. Despite troubleshooting attempts and contacting customer support, the issue remained unresolved, leaving me frustrated and without a functional device. The lack of durability and reliability in the ASUS Zephyrus screen is concerning and has significantly impacted my overall satisfaction with the product. I expected better quality and performance from a reputable brand like ASUS, but this experience has left me questioning the reliability of their products. In conclusion, my experience with the ASUS Zephyrus laptop has been marred by the unexpected screen failure, which has greatly hindered my ability to use the device effectively. I would caution others considering this laptop to be wary of potential issues with the screen and to thoroughly research and consider other options before making a purchase. Hoping to return it for i have only use it for only 12 days
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Marie8co,
We regret to learn that you are experiencing black screen issues. We do stand behind our product, and we continuously strive to improve our approach and processes in order to achieve customer service excellence. Please follow the troubleshooting steps in our FAQ below. If all steps have been completed, please reach out to us by email at customerloyalty@asus.com and provide the link to this review for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS support channels. Please refer to this case number (N2305044245-0026).
Thank you for choosing ASUS.
Best Regards,
Schottky
ASUS Customer Loyalty US Support
https://www.asus.com/support/faq/1014276/
Asus is awful
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This is the worst gaming laptop ive seen by far. Asus support is non existent i will never purchase or recommend anything asus for any reason truly terrible machine.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear chases,
We certainly understand your disappointment with the product. We certainly value your feedback on this matter, and I will be letting the related department know about the issues you are experiencing for continuous improvements to the product line. If you need any assistance, feel free to contact me at customerloyalty@asus.com. We'll be happy to provide a quick resolution to your case, and I will help you to the best of my abilities. I am here to assist our customers with our products and am dedicated to bringing resolution to all issues that they may come across. Your case for reference is [N2303034011-0013] for us to better assist you. Thank you for choosing ASUS!
Best Regards,
Schottky,
ASUS Customer Loyalty US Support
CONSULTATION
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.How long has the equipment been used or is it totally new and the warranty?
I would recommend this to a friendBrand response from ASUS Answers
Posted .Dear Gustavo R,
Thank you for raising your questions about this ASUS laptop. This is a new device and the warranty can vary per model but it is at least 1 year or 12 months from the purchase date. We do stand behind our product and we continuously strive to improve our products and processes in order to achieve customer service excellence. For more information send us an email at customerloyalty@asus.com and provide the case number "N2303034011-0009" for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Thank you for choosing ASUS.
Best Regards,
Leonardo
ASUS Customer Loyalty US Support