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Customer reviews

Rating 4.3 out of 5 stars with 923 reviews

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Rating by feature

  • Battery Life

    Rating 3.9 out of 5 stars

  • Speed

    Rating 4.8 out of 5 stars

  • Display

    Rating 4.7 out of 5 stars

Pros mentioned filter

Cons mentioned filter

86%would recommend to a friend

Customers are saying

Customers commend the ROG Zephyrus M16 for its impressive performance, stunning display, and crisp graphics. However, some users report experiencing significant fan noise and heat generation, particularly during gaming. Concerns were also raised regarding battery life and the keyboard's design. While the lightweight design is appreciated, potential buyers should consider these trade-offs.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 28 Showing 541-560 of 923 reviews
  • Rated 4 out of 5 stars

    Laptop

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good computer just replace the screen after six months to used it.

    I would recommend this to a friend
  • Pros mentioned:
    Display

    Rated 3 out of 5 stars

    For the same price I could have got a better...

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Linus Tech tips highly recommended this laptop on their channel this year. They claimed "it's the best gaming laptop of 2022". Well I find that highly dependent on your use case.. If you use your laptop on the battery a lot, want a lite weight, portable laptop, that has great power, and good battery life, than the M16 may be right for you. However that is not my use case... I do need to take my computer around a lot... but I do not use it while traveling. Rather I plug it in once I get where I am going and I want the best thermals, most power, and the best specs for the price. I do not care about how thin my laptop is (within reason). The GE66 Raider is the laptop I should have bought. I had the 2020 model and it was PERFECT in every way for me. The M16 runs VERY hot, VERY loud, and thermal throttles despite having liquid metal thermal paste from the factory. The traded of thermals for that super thin design. The GE66 comes with double the ram, has an OLED display 1440p, and runs VERY cool, it does NOT thermal throttle. If you use your laptop plugged in and want the best performance than go for the GE66 Raider from MSI. I will probably be returning this M16 to get it. Not saying the M16 is bad... it does what it is made to do. Just not the best option for my needs.

    I would recommend this to a friend
    • Brand response from ASUS Answers
      Posted .

      Dear slimXradio,


      We're sorry to hear that you are having issues with your unit running hot. All our products do go through an intensive quality control testing process to ensure that customers get units that are in proper working condition, what you've experienced was not intentional. Have you tried updating your Bios to the latest version? Please follow the steps in the FAQ below.
      For more information send us an email at customerloyalty@asus.com and provide the link of this review for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Please refer to this case number (N2202023276-0016) for us to better assist you.


      Thank you for choosing ASUS!
      Best Regards,
      Ramon,
      ASUS Customer Loyalty US Support


      Troubleshooting - https://www.asus.com/support/FAQ/1015064/#:~:text=Make%20sure%20the%20vents%20aren,to%20perform%20at%20its%20best. Asus

  • Cons mentioned:
    Heat

    Rated 1 out of 5 stars

    Not to Good!

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Don't know where to start of, I can say in my honest opinion. The first two laptops of this model, I had to return. The first one had a bad screen. The second one, I think the charger was not charging the laptop. After all this, the 3rd laptop of this model was having bad FPS drops, with extreme heat which made my left hand fingers very uncomfortable. Sent it in for repairs, got the second replacement, after a week later my screen turn black. I then turn this one in, to get another replacement. Asus finally nailed it on the 3rd laptop replacement. This is not to say as well, the dept for laptop customer support is horrible for responds, a lot of support members seem to take your calls very lightly etc. I do not recommend, Asus laptops. Till their customer support changes in the laptop dept, and have better laptops that do not over heat.

    No, I would not recommend this to a friend
    • Brand response from ASUS Answers
      Posted .

      Dear Howie,

      Please accept our sincere apologies for the problems you've encountered with the notebook and our support team, as well as the inconvenience. This is not the quality of service we aim to provide. At ASUS, we take quality control, testing, and inspections seriously to ensure our products meet high standards. What you've experienced was not intentional or representative of our brand. We understand that purchases can be an important decision and we want to ensure that our customers are receiving the best products and services. Customer satisfaction is our top priority, and we strive to make every purchase enjoyable. It is great to hear that you have now received a working replacement and it is our hope that the device continues to operate normally and that you enjoy using it. We appreciate your feedback which our team will review.

      We do stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. If you require any further assistance, please email us at customerloyalty@asus.com and include the case number "N2202016623-0052" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.

      Best Regards,
      Chantae
      ASUS Customer Loyalty US Support Asus

  • Rated 5 out of 5 stars

    Powerful

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I didnt like it being noisy at first. It was really nice to know i could make it go silent mode and it is a great gaming laptop. I am able to play at ultra graphics and stream in high graphics. Recommended

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great deal!!!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this laptop while it was on sale and it's prefect as a buisness laptop with the functionality of being able to play games as well. Sales show up all the time and I did not miss out on this one. Great product at a great price!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    It's a beast of a laptop!!!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This thing is so powerful when playing games in low resolution. 1080p is the best. I ended up getting the newest one because of the frame generation option. This one doesn't have that option, but regardless. It is a beast.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Gaming and School Laptop

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    BEST GAMING AND SCHOOL COMPUTER EVER. I convinced my parents to let me get this for both college and gaming and it is perfect. Works extremely well for both and runs very fast. It has a beautiful display and is easily transportable.

    I would recommend this to a friend
  • Cons mentioned:
    Fan noise

    Rated 4 out of 5 stars

    Rog m16

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good performance but loud fans. Back light bleed on edges of display.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Recommended

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    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great laptop. Apart for minor issues like glitching or lagging which can be patched by latest software update it’s a great laptop.

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    4.5 Stars... Really good laptop overall

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It was expensive, but probably worth it. Pretty sure its one of, if not the best "deal" right now for a 12th gen i9 and 3070ti. Performance has been really good. I added a 2 TB 980 Pro for space since the included SSD is closer to gen 3 speeds. If I wanted to be picky I think I would give it 4 stars, but it really is a great laptop, lots of power for the size. I don't think you would be disappointed buying it.

    I would recommend this to a friend
  • Pros mentioned:
    Display, Performance

    Rated 5 out of 5 stars

    Finally a Overall Balanced High-end Laptop

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    At this price point, it is easily the best choice. Amazing display and performance. minor issues although all are software and all fixable.

    I would recommend this to a friend
  • Pros mentioned:
    Display

    Rated 2 out of 5 stars

    Ridiculously hot

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The screen is great and the overall laptop looks nice. The temperature no matter what is way too hot. You wouldn't be able to use it on your lap and the keys get so hot at the top it's concerning. The hot air blows right at the very nice screen and I'm sure over time this will ruin the screen. Overall, I'm going to get a new laptop. The concern of the heat and overpriced $$ is not worth it.

    No, I would not recommend this to a friend
    • Brand response from ASUS Answers
      Posted .

      Dear Snax,

      We're sorry to hear about the unfortunate experience you had with your laptop overheating. Please allow us to make your experience with ASUS a better one. All our products do go through an intensive quality control testing process to ensure that customers get units that are in proper working condition, what you've experienced was not intentional and this was a random case. Please attempt the steps from the FAQ below. For further troubleshooting, feel free to reach out to me at customerloyalty@asus.com and provide this case number {N2202016711-0022 } for reference. I'll do my best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Thank you for choosing ASUS!

      https://www.asus.com/support/FAQ/1015064/


      ​​Best Regards,
      Schottky
      ASUS Customer Loyalty US Support Asus

  • Cons mentioned:
    Fan noise

    Rated 4 out of 5 stars

    Beast of a laptop for the price!

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This laptop is a beast and has run any game that I've installed on it with no issues at all without any need to dumb down graphics settings either. It can get a little loud at times and the vents being pointed at the screen is a very odd configuration but since they are trying to get the laptop thin it makes some sense. All and all, this laptop was worth the money (I got it on sale) and I have no regrets with the purchase!

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Screen needs to be replaced due to pixelated scree

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great laptop while it worked. About 3 months ago started showing pixelated lines with discoloration. The more I read about it, the more i found that this is a common issue with this type of laptop. Of course is out of warranty so this 18 month old computer now doesnt work properly. It really is unfortunately because I enjoyed it but paying $2000+++ for a laptop that only lasted 18 months is very disappointing. Not happy, i had a very bad experience with ASUS.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Display, Performance

    Rated 5 out of 5 stars

    Great performance!

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great performer! Theres nothing not to like! Awesome screen! Great feeling rgb keyboard! Performance is very snappy! Highly recommend if you get it on sale.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Gaming student dreams

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great for gaming and school!!! As someone who needs multiple tabs open/ programs. (Word, excel, PowerPoint) Laptop show no signs of latency issues or responsive problems Playing diablo, Apex, destiny 2 no problems.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Laptop

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Runs great, I play every game on the highest graphics settings with no issues, the RGB keyboard is obviously my favorite part though.

    I would recommend this to a friend
  • Cons mentioned:
    Fan noise

    Rated 3 out of 5 stars

    Decent laptop

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It is not a desktop replacement. Can play most games but there is a lot of fan noise.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great laptop.

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Its really a great laptop.. the graphics card and processor are really amazing.. the only cons is the memory expansion limit, but I totally recommend this product

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    A SUS - ROG Zephyrus M16 16"165Hz Gaming Laptop-

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Delightful laptop bought for gaming and running some engineering programs. No complaints here, fantastically fast and really great screen resolution. Daughter said this laptop “slaps”. 5 stars my peeps.

    I would recommend this to a friend