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Customer Ratings & Reviews

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Customer reviews

Rating 4.3 out of 5 stars with 924 reviews

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Rating by feature

  • Battery Life

    Rating 3.9 out of 5 stars

  • Speed

    Rating 4.8 out of 5 stars

  • Display

    Rating 4.7 out of 5 stars

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Cons mentioned filter

86%would recommend to a friend

Customers are saying

Customers commend the ROG Zephyrus M16 for its impressive performance, stunning display, and crisp graphics. However, some users report experiencing significant fan noise and heat generation, particularly during gaming. Concerns were also raised regarding battery life and the keyboard's design. While the lightweight design is appreciated, potential buyers should consider these trade-offs.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 37 Showing 721-740 of 924 reviews
  • Cons mentioned:
    Heat, Ram

    Rated 1 out of 5 stars

    Asus is lying! Only 8gb sodered

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Im returning this tonight. First, its BS that a rep from Asus can come on here and blatanly lie that this has 16gb of sodered ram. It does not!! Also, this thing is ideling at 53c and the bottom of the screen (left side) gets super hot because of where the vents are. The screen looks amazing btw.

    No, I would not recommend this to a friend
    • Brand response from ASUS Answers
      Posted .

      Dear Joshz, Thank you so much for the honest feedback, I'm sorry to hear about the misleading information. We do take these negative product reviews very seriously and we will pass this over to the relevant department. Have you changed the power plan to balance or power saving? If possible, can you please provide your serial number at customerloyalty@asus.com and provide this link for reference. I'll do my best to provide a quick resolution to your case. Thank you for choosing ASUS! Best Regards, Jonelle, ASUS Customer Loyalty US Support Asus

  • Rated 4 out of 5 stars

    Powerful! But a little flawed...

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The laptop is powerful, sleek, has fantastic speakers and has amazing color accuracy. Practically everythinv you'd want in a content creator laptop. Only problem I had with it is the soft touch keyboard deck. It's very prone to fingerprints and when wiping it down with a microfiber cloth the colors bled into it and I didnt expect it to happen. Would recommend using a black or grey microfiber cloth when cleaning, not any other color...

    I would recommend this to a friend
  • Cons mentioned:
    Keyboard

    Rated 2 out of 5 stars

    Asus gaming laptop

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Doesn't have a standard numeric key board DCS world program key strokes have to be modified.

    No, I would not recommend this to a friend
    • Brand response from ASUS Answers
      Posted .

      Dear CharlesM,




      We do understand the inconvenience this may have caused if the keyboard didn't meet your expectation.




      Should you need further assistance with the product, please email me at cl-rodel@asus.com and I would be more than happy to help. Or, you are most welcome to call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent from the link: https://www.asus.com/us/support/article/1135/.

      Thank you for choosing an ASUS product.

      Regards,

      Rodel
      ASUS Customer Loyalty Asus

  • Rated 3 out of 5 stars

    Asus

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Faced issues with open box.. Item quality was not good as expected.. but overall a good device

    No, I would not recommend this to a friend
  • Pros mentioned:
    Speed
    Cons mentioned:
    Battery life, Fan noise, Ram
    Tech Insider Network Member

    Rated 4 out of 5 stars

    Great but not perfect

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    Tech Insider Network Member
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The ROG Zephyrus is a capable gaming device armed with a 3070 ti, and an i9 processor. This is plenty of horsepower for most modern titles. The display is very nice and vibrant. Delivers a great image and has a nice refresh rate. The chassis on the other hand has a very plastic and low quality feel to it. The chiclet style keyboard is functional, and the rgb looks good. This device lacks a displayport connector for external monitor, but it does have a single hdmi port. There are only 2 usb-c and 2 usb-a style connectors which can be a bit limiting when using with external devices. The biggest overall complaint is that this device only has 16 gig of RAM, and while you could technically upgrade it, there is only 1 free slot as there is an 8gb dimm soldered onto the mainboard. This could be pretty limiting for a gaming device. When gaming the device runs a cooling fan that creates a lot of noise, even on a game like minecraft. The fan is really quite noisy. I've had plenty of other laptops with much quieter fans. Gaming Performance: Fortnite - Max Settings 50fps; High 70fps; Med 120fps Rainbow Six Siege - Max 225fps Apex Legends - Max 80fps Considering the price point I would probably build a desktop instead. There's not much value in mobile gaming as batteries tend not to last very long. While downloading steam games with nothing else running the laptop didn't last much longer than 15-20mins on unplugged and on battery. Overall it's a capable gaming laptop, but not something I would necessarily recommend to a friend if they wanted a gaming machine and didn't care about mobile vs desktop.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Took a chance and it paid off

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was a bit skeptical when looking at the other reviews but it had everything i wanted in a new laptop and having been coming off 7 years with my old Asus laptop I wanted to stay with the brand. I took a chance and went with it and have not been disappointed. From gaming to taking it too school where i was able to use it for school work all day on Power Saving mode, its checked every box for me. As of now my only complaint, after using it for a month, is that the keyboard get dirty very quickly from my hands. Sure, the fan is loud when gaming but id rather listen to the fan than have the laptop overheat.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    The best gaming lightweight laptop for $2K

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was looking for a portable laptop for VaM and read tons of reviews. I tried 6700S and 6800M one but this one was the best. - GPU is faster than 6700S and 6800M - it has a high end CPU with the fastest single core performance which is important for VaM - it doesn't heat so badly like 6700S - weight is just 2kg - screen is 16" in the frame of 15.6 laptop - battery life is great! couple cons: - it marks with fingerprints easily - AC power is to powerful to use in the airplane but it is a problem for most gaming laptops - GPU speed is much lower than desktop analog but again it is a common problem

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    ASUS Laotop review.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    1st laptop I’ve purchased in 20 years. With all the technological advances this laptop has met every one of my needs. From photo editing to email.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Excellent Laptop But One Caveat

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The laptop has high quality build and excellent hardware configuration. I wish I could give it a 5 stars, but the laptop has one design issue. The fan blows hot air directly into the screen. The bottom edge of the screen could get very hot if not careful. I had to mount the laptop on vertical stand and rotate the panel flat to avoid the direct hot air. But it doesn't solve the problem completely. I am a little concerned about the reliability of the screen.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    The beast

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This laptop is a beast and excels at what its meant for. I would definitely recommend this purchase and will contine to purchase asus down the road

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 1 out of 5 stars

    execellent but it dose not have full service

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    it looks good in general, unfortunately it gave hard time with Adobe Premier pro, it did not work for me with that laptop, started but to launch a new project which flashes out automatically plus it did work with other adobe apps . it was good with Adobe Photoshop. that's why I returned the laptop.

    No, I would not recommend this to a friend
    • Brand response from ASUS Answers
      Posted .

      Dear TedrosT,

      We regret to hear that you were experiencing issues with Adobe on the ASUS notebook. All ASUS products undergo intensive quality control, testing, and inspections. What you've experienced was not intentional or representative of our brand. We understand that you have returned the unit, but we will forward your feedback to our Product team for review. We do stand behind our products and we continuously strive to improve our products and processes in order to achieve customer service excellence. For more information send us an email at customerloyalty@asus.com and provide the case number "N2308015632-0002" for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Thank you for choosing ASUS.

      Best Regards,
      Chantae
      ASUS Customer Loyalty US Support Asus

  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Perfect

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works perfectly. If you’re able to get it at discount like I did, would 100% recommend. Runs games great and doubles as a laptop for work.

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Almost perfect

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    At first the laptop has worked perfectly fine but started to have issues such as Asus software keeps automatically changing screen color settings, can't install the latest GPU drivers and have to used outdated ones from the Asus website because if I use the latest drives it leads to stuttering in games. Also the the finish on the sides of the laptop is coming apart.

    No, I would not recommend this to a friend
    • Brand response from ASUS Answers
      Posted .

      Dear Guazi,

      We appreciate you leaving your feedback on this ASUS laptop. Regarding the graphics driver issue we recommend trying to most recent driver available on the official ASUS website, you can find it by using the link below. If you still experience stuttering issues then we recommend trying GeForce Experience for the latest drivers instead. For the screen color changing issue you might need to reinstall the Armoury Crate software. We do stand behind our product and we continuously strive to improve our products and processes in order to achieve customer service excellence. For more information send us an email at customerloyalty@asus.com and provide the case number "N2202016711-0030" for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Thank you for choosing ASUS.

      Best Regards,
      Leonardo
      ASUS Customer Loyalty US Support

      ROG Zephyrus M16 (2022): https://rog.asus.com/us/laptops/rog-zephyrus/rog-zephyrus-m16-2022-series/helpdesk_download/ Asus

  • Rated 5 out of 5 stars

    The best, memory not an issue, beats Razer & MSI

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The screen is 500 nits and resolution is perfect at WQXGA. The fans noise is very adjustable based on performance needed for tasks and ASUS has excellent management of that. Fans are expected for a nvidia 3070ti system anyway. The memory issue is not an issue. 16gb is great and you could upgrade if you somehow need (which you won't). The sound, mic, and the keyboard is spot on very smooth for typing. Beats the Razer, MSI, and macbook easily with the multitude of features and quality. it would be nice to have a 2.1 HDMI instead of 2.0b but I really don't have a use for that anyway.. The reviews will have many more 5 stars coming soon I'm sure. 3070ti is perfect for anything from video editing to any game ever...

    I would recommend this to a friend
  • Cons mentioned:
    Ram

    Rated 5 out of 5 stars

    great laptop

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great laptop, ram might be an issue but being able to get 40gbs should be more than enough for most users.

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Excellent Performance

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    WOW!!! A beautiful all-around performance. Easy to set up, very quiet, and comfortable to work with high-end applications demanding more performance.

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Owner

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love it! I am using it for work, and it is extremely fast, and I love the feel of the keyboard. I would definitely recommend it!!

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 4 out of 5 stars

    Very good laptop

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Solid multitasking laptop. It’s very light and is able to do everything in high performance.

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Good and as expected

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far we are happy with this product. Just as advertised and nothing wrong. Will review again if anything changes

    I would recommend this to a friend
  • Cons mentioned:
    Fan noise

    Rated 4 out of 5 stars

    pretty good

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    pretty good, kind of loud but otherwise a very good product

    I would recommend this to a friend