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Customer Ratings & Reviews

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Customer reviews

Rating 4.3 out of 5 stars with 924 reviews

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Rating by feature

  • Battery Life

    Rating 3.9 out of 5 stars

  • Speed

    Rating 4.8 out of 5 stars

  • Display

    Rating 4.7 out of 5 stars

Pros mentioned filter

Cons mentioned filter

86%would recommend to a friend

Customers are saying

Customers commend the ROG Zephyrus M16 for its impressive performance, stunning display, and crisp graphics. However, some users report experiencing significant fan noise and heat generation, particularly during gaming. Concerns were also raised regarding battery life and the keyboard's design. While the lightweight design is appreciated, potential buyers should consider these trade-offs.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 41 Showing 801-820 of 924 reviews
  • Rated 4 out of 5 stars

    High performer but has a flaw

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    How the laptop is designed and with a little bit of use the screen gets pretty warm

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Solid gaming laptop - Good value

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Runs most of the latest and greatest games well. I upgraded memory to max which. Keyboard temperature runs comfortable but warm

    I would recommend this to a friend
  • Cons mentioned:
    Heat

    Rated 1 out of 5 stars

    Bad design

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    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Terrible design. The cooling fans blow on the screen. I returned it and purchased an acer.

    No, I would not recommend this to a friend
    • Brand response from ASUS Answers
      Posted .

      Dear Louis G,

      We are sorry to hear that you are disappointed with the design of your ASUS laptop. That is definitely not the type of experience we want our customers to have with any ASUS product. If you are experiencing issues because of the design and you are still within the return window with your place of purchase then we recommend that you return it for an exchange or refund. We do stand behind our product and we continuously strive to improve our products and processes in order to achieve customer service excellence. For more information send us an email at customerloyalty@asus.com and provide the case number "N2202016623-0043" for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Thank you for choosing ASUS.

      Best Regards,
      Leonardo
      ASUS Customer Loyalty US Support Asus

  • Cons mentioned:
    Ram

    Rated 1 out of 5 stars

    ASUS Providing Misleading Information on RAM

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The laptop comes with 8GB soldered + 8GB in the open slot. ASUS is responding in the "Questions and Answers" section and misleading consumers to believe that it comes with 16GB soldered. I'll be returning mine for this reason.

    No, I would not recommend this to a friend
    • Brand response from ASUS Answers
      Posted .

      Dear Andrew,

      It's unfortunate to hear that you are planning to return the unit because of the misinformation on the RAM. For clarification, this specific model (GU603ZW) comes with 8GB of ram soldered on and another 8GB (swappable). This design was intended to maximize your performance by doubling the amount of memory bandwidth that is available. We do take these negative product reviews very seriously and we will pass this over to the relevant department. If you changed your mind and need any form of assistance, feel free to reach out to me at customerloyalty@asus.com and provide this link for reference. I'll do my best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels.

      Thank you for choosing ASUS!
      Best Regards,
      Jamalie,
      ASUS Customer Loyalty US Support Asus

  • Pros mentioned:
    Performance, Weight
    Cons mentioned:
    Heat
    Tech Insider Network Member

    Rated 4 out of 5 stars

    This asus laptop is cool….and well, hot!

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    Tech Insider Network Member
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So as others have stated, this asus gaming laptop runs hot. Right? but We should all settle our expectations just a little bit. The reason I am saying this is because gaming desktops run way hotter but because they have space to add sufficient cooling, you don’t really complain. At least I don’t. This laptop is super thin and light so it’s going to run hot. I will say that I wouldn’t mind if it was super thick if that meant better cooling. But thin is in I guess? With that being said I really like this laptop. It literally has nearly top of the line specs from a 12th gen i9, 16gb ram(newest spec) a 3070ti and a gen 4 nvme. This monster is jammed packed with every possible top end component. At a reasonable price all things considered. I game heavy. More so lately on my ps5, then my gaming desktop and then lastly on this m16 when I want to play on the couch while My wife watches tv. I usually run warzone, rocket league and apex legends. this machine runs them very well on medium to high settings. Especially with DLSS. I will say that once the CPU-GPU get warm it will throttle slightly. So you will lose some performance. But it’s a laptop so I won’t knock it any further! Also I don’t plan to run games on this all day. I like to just watch YouTube videos and maybe some Netflix or Hulu while laying in bed. I’m sure most of us will use it for these situations as well. Plus if you are a student this will work well for class and then game a little while on break. Just take your charger and run on medium power settings. Screen is beautiful. 1600p is super sharp with great viewing angles. It’s super bright as well. Hdr400 I believe. Backlit keyboard is nice. But only one color at a time. I would have preferred full RGB. And also some RGB chassis lights as well. But the price will be higher. So it’s fine. If you are in the market for a gaming laptop but want to use for everyday uses or school and you want a future proof laptop. I can definitely recommend if your budget allows and I would highly recommend buying a laptop cooling pad from Bestbuy (if they have any) or Amazon. It will help for sure. Plus it will be more comfortable while using on your lap. This is not a perfect gaming laptop. But it’s a beast. Good luck and happy shopping y’all!

  • Rated 3 out of 5 stars

    Who needs a nice heater?

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I’m getting ready to do a warranty exchange… again. I wanted to give this a second try just in case but this is overheating all the time now. I play Cold War quite a bit and the CPU and GPU aren’t on max settings at all and it still shuts down because it overheats every other game. The keyboard and everywhere on the front gets very hot to the point where I’m not touching it and using an external display and keyboard mouse.

    No, I would not recommend this to a friend
    • Brand response from ASUS Answers
      Posted .

      Dear Pharophex,

      I'm sorry to hear that the unit is overheating and shutting down. We’re normally known for our exceptional products and what you've experienced was not intentional and this is a random case. We do hope that your replacement is able to work as expected. If you have any concerns, feel free to contact me at customerloyalty@asus.com and provide this link for reference. I'll do my best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels.

      Thank you for choosing ASUS!
      Best Regards,
      Jamalie,
      ASUS Customer Loyalty US Support Asus

  • Rated 2 out of 5 stars

    Less than 2 months

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    In less than 2 months my display stopped working. It is currently in route to replaced under warranty but that is very concerning.

    No, I would not recommend this to a friend
    • Brand response from ASUS Answers
      Posted .

      Dear junkheadINC,

      It's unfortunate to hear that your display is not working . All our products do go through an intensive quality control testing process to ensure that customers get units that are in proper working condition, what you've experienced was not intentional.
      Can you please reach out to us with your case number so we can investigate this issue? We would love to have your issues resolved in a timely manner.
      For more information, email us at customerloyalty@asus.com and provide the link to this review for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Please refer to this case number (N2202016711-0024) for us to better assist you.Thank you for choosing ASUS.
      Best Regards,
      Schottky
      ASUS Customer Loyalty US Support Asus

  • Rated 2 out of 5 stars

    This was ALMOST the perfect laptop

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    After spending a week with this laptop I feel I've reached my conclusion on it, this baby is hot... too hot. After looking around this laptop had all the features I wanted. 16" 16:10 2560x1600 165Hz 500nit display was everything I wanted in a laptop display but the i9 killed this laptop for me. The i9 is awfully inefficient and hot, intel sacrifices everything for raw power this may be okay for some users but I need an efficient powerful laptop. At the time of me writing this review the Ryzen 9 6900HS is getting its reviews out and it is so close to the i9's performance while having 8 cores compare to i9's 14 and drawls less power and thus heat. The i9 on this laptop constantly throttled at 100c and WASD keys were noticeably hot, with the top frame for the PC being too hot to touch for more than 2 seconds. The constant throttling was noticeable in games cause constant hitches and dips in frame while gaming. This would've been the perfect laptop with a Ryzen 9 6900HS, now I have to choose between the Zephyrus 15 and 14 do I want the amazing Nebula display in the G14 or the 3070Ti in the G15... the M16 had it all but the i9 ultimately held it back. I was getting 2.5Hrs in highest battery saving state on the i9 in light web surfing, reviews have the Ryzen 9 lasting up to 8hrs on battery, and Ryzen RDNA2 APU is so much better than intel Iris graphics that gaming on battery on Ryzen 9 6900HS is actually possible, meanwhile you need to plugged in on the i9 to game.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Great Gaming Laptop

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    One month after purchase, no problems. All experiences with this laptop have been positive and its pretty badass when playing games.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Awesome but pricey.

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Awesome machine. Wish it was better. Laptops just aren’t nearly as good as desktops and costs so much more. One day I will learn.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Gaming Laptop

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sleek look, fast processor and great visuals. The laptop does get hot. It would be good to get purchase a laptop fan with it.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Need to find a good one

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great laptop but it had odd hard drive failure so had to return it.

    I would recommend this to a friend
  • Cons mentioned:
    Fan noise, Heat

    Rated 2 out of 5 stars

    M16

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not worth for the price. It’s so noisy and so hot.

    No, I would not recommend this to a friend
    • Brand response from ASUS Answers
      Posted .

      Dear RoCH,




      We do understand your concern about the fan noise and heat.



      It is normal just like any other brand with the same hardware configuration, for the fan to spin at full-throttle and generates noise louder, and the laptop to generate more heat, than normal while the laptop is under heavy load like gaming, especially during the initial WINDOWS setup and WINDOWS Update installation. Also, the fan noise will be louder while antivirus software or malware are running continuously in the background. Please ensure the system was not compromised by viruses or malware by doing a full system scan using an internet security software or application.


      Also, when system resource utilization is high, this will generate more heat than normal and tends to trigger the fan to spin at full-throttle and noise will be louder than normal. Please ensure the air ventilations are free from obstructions in order to have an efficient air flow for a better heat dissipation. While gaming, please check that no resource hungry applications are running in the background, this will definitely spike the temperature. It does decreases or normalizes once utilization goes down.




      Should you need further assistance with the product, please email me at cl-rodel@asus.com and I would be more than happy to help. Or, you are most welcome to call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent at: http://bit.ly/AsusLiveChat.

      Thank you for choosing an ASUS product.

      Regards,

      Rodel
      ASUS Customer Loyalty Asus

  • Rated 5 out of 5 stars

    Awesome Performance!!

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Awesome Laptop. I've had the latest two versions of Rog M15, and now I bought the M16. Lot of previous bug was solved. Im loving it. Worthy the value!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Asus Review

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great fast performing computer with exceptional display. The only drawback on this laptop is that the fans can get extremely loud in turbo mode. I would definitely recommend this computer to a friend.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    POG LAPTOP FOR VALO 350FPS

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had Software and Graphics driver problems at first but a few updates and it's been rolling down the hill!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Pricey, but seems to be worth it

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Only a month in, so still getting set up and not a lot of use yet. But, all great so far. Awesome display, nice feel for keyboard and easy to use track pad, great speed. Cool backlighting. Quiet.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good laptop, QC issues

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Returned due to a dead pixel but besides that the laptop was really nice

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great laptop

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great functionality and delivers on performance. Would recommend to anyone looking for a powerful laptop and a great value.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    The surface is easy to get smudge.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The surface is really get smudge easily. It is nice feeling to touch but not worth it for me.

    No, I would not recommend this to a friend