Customer Ratings & Reviews
- Model:
- GU603ZW-M16.I93070T
- SKU:
- 6494637
Rating by feature
- Battery Life
Rating 3.9 out of 5 stars
- Speed
Rating 4.8 out of 5 stars
- Display
Rating 4.7 out of 5 stars
Customers are saying
Customers commend the ROG Zephyrus M16 for its impressive performance, stunning display, and crisp graphics. However, some users report experiencing significant fan noise and heat generation, particularly during gaming. Concerns were also raised regarding battery life and the keyboard's design. While the lightweight design is appreciated, potential buyers should consider these trade-offs.
This summary was generated by AI based on customer reviews.
Screen heating
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Screen heating more than I thought. Didn’t love it
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Bato,
It's unfortunate to hear that you are having screen heating up. All our products do go through an intensive quality control testing process to ensure that customers get units that are in proper working condition, what you've experienced was not intentional.
Can you please reach out to us with your case number so we can investigate this issue? We would love to have your issues resolved in a timely manner.
For more information, email us at customerloyalty@asus.com and provide the link to this review for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Please refer to this case number (N2202016623-0044) for us to better assist you.
Thank you for choosing ASUS.
Best Regards,
Schottky
ASUS Customer Loyalty US Support
- Cons mentioned:Battery life
Over rated piece of junk
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Charged for 24 hours and the battery lasted 2 hours going thru the setup and updating software. Not to mention it was slower than expected being a $2,000.00 gaming system
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear MrDeeds321,
Thank you for the positive comment.
We certainly understand your concern regarding the battery discharging faster than normal.
The battery life is approximately 7 hours of light to medium workload. It will drain faster while gaming due to more power is required. In order to improve or prolong the battery charge, please try to do a battery calibration manually. To start with, please drain it completely then charge it fully without using the system. Once fully-charged, please use the system, without the AC adapter connected, and drain it completely again. Please repeat the charging process thereafter. Also, please verify if the laptop is running with the most current system update and third-party battery draining applications are not running if not in used.
The slow system speed or performance is temporary during the initial WINDOWS setup and before installing cumulative WINDOWS Update, regardless what brand name of computer this may be. Also, laptop will do several system reboot, black screen temporarily or restart during the update process. Once initial setup and WINDOWS Update installation completed, system speed or performance will be optimized. Keeping Windows updated will maintain optimum system stability and performance. If these steps were already performed to no avail, please try to run a diagnostics or optimization test using the "My ASUS" utility software or application. If this is not pre-installed on the laptop, please download the application at the Microsoft Store. For details on how to use "My ASUS", please go to: https://www.asus.com/support/FAQ/1041686/. While accessing online games or web applications, please ensure the laptop has access to an established router and internet service is working properly since this will definitely affect system speed and performance.
If you need further assistance, please email me at cl-rodel@asus.com and I would be more than glad to help. Or, you are most welcome to call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent at: http://bit.ly/AsusLiveChat.
Thank you for choosing an ASUS product.
Regards,
Rodel
ASUS Customer Loyalty
- Pros mentioned:Performance
Good Performance, Great Display, 1 QC Issue
|Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I am conflicted about this laptop. It’s a nicely designed gaming laptop; it’s small size and low weight is impressive; its gaming performance is good, but I ran into a quality control (QC) issues that initially had me frustrated when setting it up for the first time. Namely, the USB Type-A ports were too small to allow anything to be plugged into them. This resulted in an extremely frustrating time trying to figure out what was causing the issue. I finally determined that the metal port was too small. I literally had to get a small flathead screwdriver to expand the metal rectangular housing of the USB port. This is an unusual occurrence, especially for ASUS products, and I can see how others might be frustrated enough to return the laptop soon after buying it. However, once I got passed this issue, I was finally able to plug in my gaming mouse and headset. It’s worth noting that others may or may not run into the same issue. And it did not have an effect on the laptop’s performance, which is good overall. However, because of this initial experience, I can only give this unit 4 stars. In terms of gaming performance, it’s powerful enough to run the latest graphic intensive games available today. For example, I played Halo Infinite and was averaging 85 frames per second (FPS) on Ultra video settings, 115 FPS in Fortnite, 75 FPS with ray tracing on in Fortnite, and 70 FPS in Mass Effect Legendary Edition win HDR. Again, these FPS figures were all accomplished under the highest and most demanding quality settings for each one of these games. By lowing the setting down one notch from Ultra to High, you’ll get even higher FPS. For comparison purposes, I ran the same games on an older 2021 gaming laptop (from another brand) against this ASUS laptop. Whereas this model has the latest 12th generation i9 Intel processor, and the latest NVIDIA RTX 3070 Ti graphics card, my older model has a 10th generation i7 Intel processor with a NVIDIA RTX 3070 graphics card. Both systems have 16GB or RAM, however, my older system has DDR4, while this model has DDR5. Each system has 8 GB of GDDR6 RAM on the graphics card. For the most part, my older model came somewhat close to matching the FPS of this laptop. Albeit it was 10 to 15 frames per second lower across the board. And for some, the 10 to 15 additional FPS this laptop provides, especially in the lower 60 to 80 FPS range, is well worth the benefit of an upgrade. If you’re not upgrading, jumping straight into the latest i9 processor and Ti graphics card is well worth the investment. However, it’s worth nothing that you may be able to find similar laptops with additional RAM installed for a similar price. The tradeoff though is you’ll most likely be purchasing an off brand. Off brand laptop makers sometimes don’t have the same level of support available to their customers. For example, ASUS has already release two BIOS firmware updates for this laptop. Firmware updates introduce security patches, as well as improve the overall performance of the laptop. So, in order to get the best performance from any computer, always install the latest BIOS and driver updates provided by the manufacturer. From my experience, ASUS has been reliable on that front. It’s also important to note that the aforementioned framerates are based on the laptop’s native resolution of 2560 x 1600 (WQXGA). Which is higher than the resolution of the typical 1920 x 1080 (Full HD) gaming laptop that is more common today. This is another area where the processing power of the RTX 3070 Ti is utilized. The additional shader cores and virtual ram allows it to maintain relatively high FPS while rendering at greater than Quad HD resolution on the display. I do have to point out how impressive the display is. It might even be the best part of this laptop. The color it produces is impressive. And the higher refresh rate (165Hz) leads to very smooth gameplay. The included 16GB of RAM is plenty to run the latest games. Because there is only one slot available, the highest amount of RAM the laptop can allow is 40GB. To accomplish this amount, the current 8GB stick will need to be removed and a 32GB will need to be installed. If this laptop is mainly used for gaming, 40GB will always be enough during the life of this hardware. Overall, I like the performance of this laptop. And its compact size and weight for a gaming laptop is impressive. I would have given it a higher rating if I didn’t run into the issue with the USB ports. I’m hoping it was a one-off. And Best Buy or ASUS probably would have exchanged it without any issue. Otherwise, it’s a good gaming laptop.
I would recommend this to a friend - Pros mentioned:PerformanceCons mentioned:Keyboard
Almost everything I could've asked for.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The ASUS ROG is almost everything I could've asked for in a laptop. It runs extremely well, I'm able to run all my games at max settings, and it has excellent battery life. Its slim and lightweight profile makes for easy portability allowing me to do my work on the go! With this level of performance, I'm even hoping I'll be able to learn and use Blender effectively with it! There are a couple downsides... I'm used to using a numpad, but the laptop's keyboard doesn't have that. It also doesn't come with a dedicated middle click button (although the touchpad can be configured to use a triple/quadruple tap on the pad to act as a middle click, so I'm still getting used to that). All in all, it's an excellent purchase and I hope to make excellent use of it over the next several years. :D
I would recommend this to a friend - Cons mentioned:Heat
too hot
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.95C playing PUBG? way too hot. too much heat blow to the screen
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Valued Customer,
It's unfortunate to hear that the temperature is high. It is normal for the notebook, with the same hardware configuration and regardless of the manufacturer, to generate more heat than normal while under heavy load, especially during gaming, WINDOWS Update, and antivirus scan. When system resource utilization is high, this will generate more heat than normal and tends to trigger the fan to spin at full throttle. Please refer to the FAQ below to reduce your heat. For further troubleshooting, feel free to reach out to me at customerloyalty@asus.com and provide this link for reference. I'll do my best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels.
Thank you for choosing ASUS!
Best Regards,
Jamalie,
ASUS Customer Loyalty US Support
Troubleshooting - https://www.asus.com/support/FAQ/1015064/
open box only gets 90 days warranty from asus
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Bought this open box excellent. Do not buy anything asus open box, they will only give you 90 days warranty. This might even consumer protection laws, but I don't have the finances to litigate it. Verify with the manufacturer about the warranty before you make an open box buy.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Nute,
It's unfortunate to hear that you are not pleased with the warranty policy. Usually, open-box items are goods returned by customers, inspected by the retailer, found to be in working order, and re-sold at a discount. As such, our standard manufacturer warranty for new units is 12 months, while open box/ refurbished units are for 3 months. If you have any concerns, feel free to reach out to me at customerloyalty@asus.com and provide this link for reference. I'll do my best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels.
Thank you for choosing ASUS!
Best Regards,
Jamalie,
ASUS Customer Loyalty US Support
Worst warranty service ever. Issue got pingponged
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.After 3 weeks I found ripples on my screen. Asus asked me to contact best buy for service while best buy asked me to contact asus. So far my screen issue is still there and nobody said they are responsible. DO NOT BUY ASUS FROM BESTBUY, NO AFTER-SALE SERVICE AT ALL.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Arco,
It's unfortunate to hear about the ripples on the screen. All our products do go through an intensive quality control testing process to ensure that customers get units that are in proper working condition, what you've experienced was not intentional and this is a random case. Usually, if your unit is in warranty and is also linked with Best Buy, you can reach out to Geek Squad for repair. Seen that it wasn't resolved, feel free to reach out to me at customerloyalty@asus.com and provide this link for reference. I'll do my best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels.
Thank you for choosing ASUS!
Best Regards,
Jamalie,
ASUS Customer Loyalty US Support
- Pros mentioned:PerformanceCons mentioned:Heat
An affordable gaming laptop
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great machine. Fast enough for the generation/year it was released. Runs a hot in gaming, but I believe newer models have addressed some of this. Would buy another Zephyrus again.
I would recommend this to a friend Did not work
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Got the laptop brought it home and it did not work. I called best buy and they said "there is nothing we can do sorry for the inconvenience" terrible product even worse service
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Brennan,
If the laptop will no longer boot up or it's just black screen, please do the following.
Verify if the AC adapter is connected properly from the laptop to a known good power outlet or AC source. Try another power source.
Try to press and hold down the power button to shut it down completely, just in case laptop is not in hibernate mode, wait for at least 10 seconds then power on. Please wait, if the system is applying updates in the System Registry, it will black screen temporarily. If it still black screen after a few minutes, at least 10 minutes, please repeat the power cycle process again.
Also, please try to disconnect the power cable and let the unit drain for 24 hours to clear the memory. This will reset the hardware to default settings. After doing this, please reconnect your AC adapter then power on the unit.
If you need further assistance, please email me at cl-rodel@asus.com and I will be more than happy to help. Or, you are most welcome to call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent at: http://bit.ly/AsusLiveChat.
Thank you for choosing an ASUS product.
Regards,
Rodel
ASUS Customer Loyalty
Big promises with bad QC
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The screen was glitchy it had a doted line like green and white holy asus this is the second laptop that i return
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Felopater,
It's unfortunate to hear that the screen is glitchy and you had to return. All our products do go through an intensive quality control testing process to ensure that customers get units that are in proper working condition, what you've experienced was not intentional and this was a random case. If you have any concerns about another model, feel free to reach out to me at customerloyalty@asus.com and provide this link for reference. I'll do my best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels.
Thank you for choosing ASUS!
Best Regards,
Jamalie,
ASUS Customer Loyalty US Support
Wouldn’t boot up out of the box.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Wish I could tell you more about it but it arrived unable to boot. So I had to return it. Not exchange it because it’s order only.
I would recommend this to a friendBrand response from ASUS Answers
Posted .Dear LesterBones,
It's unfortunate to hear that the unit failed to boot and you had to return. All ASUS products undergo intensive quality control, testing, and inspections. What you've experienced was not intentional and this was a random case. If you have any concerns about another model, feel free to reach out to me at customerloyalty@asus.com and provide this link for reference. I'll do my best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels.
Thank you for choosing ASUS!
Best Regards,
Jamalie,
ASUS Customer Loyalty US Support
Overheats!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Laptop kept overheating and shutting down - after cooling off the laptop continued to overheat and shut down
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Hudson,
We're sorry to hear that you're experiencing overheating issues with this model. Please allow us to make your experince with ASUS a better one. We would recommend that you attempt the steps in the FAQ below to resolve this issue. For more information send us an email at customerloyalty@asus.com and provide the link of this review for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Please copy a link to this post as a reference.
Thank you for choosing ASUS.
Best Regards,
Joan
ASUS Customer Loyalty US Support
Troubleshooting: https://www.asus.com/support/FAQ/1015064/
Great machine, but screen came damaged
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Laptop was delivered early, but I wish it would have been delivered issue free. Laptop screen came defective.
I would recommend this to a friendBrand response from ASUS Answers
Posted .Dear Robert,
We're sorry to hear that you received a defective unit. We would recommend that you reach out to Best Buy to get a replacement model. We do value our customers and take negative customer service experience very seriously. This is not the quality of service expected from ASUS. We do stand behind our product and we continuously strive to improve our approach and processes in order to achieve customer service excellence. For more information send us an email at customerloyalty@asus.com and provide the link of this review for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Please copy a link to this post as a reference.
Thank you for choosing ASUS.
Best Regards,
Joan
ASUS Customer Loyalty US Support
Don't buy Alienwares
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Laptop is horrible. I ended up returning it for an Asus brand laptop.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear CraigJ,
We're sorry o hear about the unfortunate experience you're having with this model. We do value our customers and take negative customer service experience very seriously. This is not the quality of service expected from ASUS. We do stand behind our product and we continuously strive to improve our approach and processes in order to achieve customer service excellence.
For more information send us an email at customerloyalty@asus.com and provide the link of this review for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Please copy a link to this post as a reference.
Thank you for choosing ASUS.
Best Regards,
Joan
ASUS Customer Loyalty US Support
a
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It was defective and I will never buy anything from Best Buy again
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Michael,
We appreciate you sharing your feedback on this model. We're sorry to hear that your unit is defective. Please allow us to make your experience with ASUS a better one. We would recommend that you reach out to us with more information on the issues you're having?
For more information send us an email at customerloyalty@asus.com and provide the link of this review for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Please copy a link to this post as a reference.
Thank you for choosing ASUS.
Best Regards,
Joan
ASUS Customer Loyalty US Support
- Pros mentioned:Graphics, Speed
This was an excellent choice
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The laptop is smooth and load really fast when you have multiple games or apps. The graphics are excellent. Absolutely recommend for gaming and work.
I would recommend this to a friend - Cons mentioned:Heat
Crappy factory thermal
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It will thermal throttle based on what ASUS sends you.. This thing runs hot. Why ASUS decided to skimp on the QA for cooling is mind boggling?? The GPU has a heat limiter built in of 86C. If it reaches 86C it will thermal throttle the GPU lowering FPS. Mine ran hot from the get go with GPU running in the 80's close to the 86C limit. I was unaware of the limit and soon saw the issue once the crappy thermal paste job on the gpu and cpu showed signs 6 months later. I chose to forgo the warranty and repasted myself. NIGHT AND DAY DIFFERENCE. GPU on load is in the 70's instead of constant 86C. I have seen 20-30%+ fps increase in games.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Brian D,
We sincerely apologize for the issues you've faced with the notebook and the inconvenience caused. This is not the quality of service we aim to provide and it is not representative of our brand. At ASUS, we take quality control, testing, and inspections seriously to ensure our products meet high standards. Our goal is to ensure every purchase is a positive experience. We appreciate your feedback which will be reviewed by our Product team. We understand that you have replaced the thermal paste and it is our hope that the device continues to operate normally and that you enjoy using it moving forward,
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. If you require any further assistance, please send us an email at customerloyalty@asus.com and include the case number "N2202023276-0033" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
- Pros mentioned:Performance
Solid laptop
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Been a solid laptop the last couple years. Still holds up really good.
I would recommend this to a friend - Pros mentioned:Performance
Perfect gaming laptop. Still have a 2025
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It's been a really good computer and I still use it in 2025. Perfect performance for all the games that I want.
I would recommend this to a friend - Pros mentioned:Speed
Amazing computer
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.One of the best computers I’ve ever had. It’s fast and graphics card is very good. Love it !
I would recommend this to a friend