Customer Ratings & Reviews
- Model:
- FX507ZI-F15.I74070
- SKU:
- 6535503
Rating by feature
- Battery Life
Rating 4.3 out of 5 stars
- Speed
Rating 4.8 out of 5 stars
- Display
Rating 4.6 out of 5 stars
Customers are saying
Customers are positive about the TUF 15.6" Gaming Laptop's performance, graphics capabilities, and price, with many praising its value for money. However, customers are negative about the battery life and screen brightness, citing concerns about its longevity and resolution. Some also mentioned the laptop's weight and fan noise as potential drawbacks. The build quality and RAM were generally well-received, with some users noting upgradeability as a positive aspect.
This summary was generated by AI based on customer reviews.
Power brick got so hot it stopped charging
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I dunno if i got a bunk power supply but it got too hot to touch and stopped charging the laptop, after cooling overnight it seems to work but I'm trying to request a replacement. Otherwise the laptop seems decent just gets pretty toasty.
I would recommend this to a friendBrand response from ASUS Answers
Posted .Dear Valued Customer,
We sincerely apologize for the issues you've faced with the adapter and the inconvenience caused. This is not the kind of quality to expect from ASUS products and it's not the norm. All ASUS products undergo intensive quality control, testing, and inspections. What you've experienced was not intentional or representative of our brand. Customer satisfaction is our top priority, and we strive to make every purchase enjoyable. Please allow us to make your experience with ASUS a better one.
For assistance with obtaining a new adapter or to further investigate the problem, we recommend contacting our support team at https://www.asus.com/us/support/CallUs. We want to assure you that we can help you resolve this issue and we understand the urgency.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at customerloyalty@asus.com and include the case number "N2304034733-0008" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
It broke
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It worked really well for around 3 months. Then it just broke. I would turn it on, then it would turn off. Best Buy and geek squad did what they could with warranty stuff and they sent it to Asus. And knowing them they did nothing. So good on Best Buy and geek squad. But if you’re looking to buy a laptop don’t go with Asus.
No, I would not recommend this to a friend- Pros mentioned:Performance
Bricked on me 5 days out of warranty...
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It did fine until one day it threw Sparks and shut off. The PC repair said there was nothing I could do. It was 5 days out of warranty. I'd avoid this model. I couldn't be more disappointed. Asus is trash.
No, I would not recommend this to a friend Review of asus laptop
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Charger port or charger not working after a short period, laptop itself very good and delivery very good and price very good
I would recommend this to a friendBrand response from ASUS Answers
Posted .Dear Ahmed N,
We sincerely apologize for the issues you've faced with the notebook and the inconvenience caused. This is not the kind of quality to expect from ASUS products and it's not the norm. All ASUS products undergo intensive quality control, testing, and inspections. What you've experienced was not intentional or representative of our brand. Customer satisfaction is our top priority, and we strive to make every purchase enjoyable. Our goal is to ensure that our customers receive the best products and services when it comes to making their purchase decisions.
Please allow us to make your experience with ASUS a better one. To investigate the problem further or obtain assistance with getting the device repaired, please contact our support team at https://www.asus.com/us/support/CallUs.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at customerloyalty@asus.com and include the case number "N2304034733-0017" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
Stolen item
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I would say i like the item. But sadly it was stolen the same day i picked it up. So now i have to pay a credit card bill for an item indont have.
I would recommend this to a friend- Cons mentioned:Screen brightness
Good performance, but screen issues
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I got a problem with the screen 3 months after buying it.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Alejandro Q,
Thank you for sharing your feedback on the laptop, and we apologize for the screen issue you've encountered. At ASUS, we take quality control, testing, and inspections seriously to ensure our products meet high standards. We understand the impression this may have created and we hope this will not be a long-term lasting impression as you have chosen ASUS as a trusted brand for excellence.
To further investigate the problem you're experiencing with the screen or to obtain assistance with getting the device repaired, we recommend contacting our support team at https://www.asus.com/us/support/CallUs.
We do stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at customerloyalty@asus.com and include the case number "N2311032961-0004" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
Best Buy Customer Support is Garbage!
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Item was DOA (2-20-2024)...Best buy return service is massively flawed currently! Most difficult exchange I have ever experienced! I called (2-21-2024)...exchange was issued...prepaid label sent...no time frame was given for the return...item was cancelled less than 48 hours after the first phone call (2-23-2024)! Contacted them and asked what happened and they said it was because the UPS label wasn't scanned...nothing they could do because they only have the option to exchange it once!??? Sent the item back the same day...laptop was delivered back to Best buy on 2-26-2024 at 10am...contacted them yesterday 2-37-2024...they told me oh yeah it's not showing in your account...that will take 10-15 business days...it will take 7-10 business for your refund to process...WHAT!? All I wanted to do was buy a laptop! Best buys return is absolutely horrible!!! I still am going to buy this laptop though so this is definitely not a review of the laptop in question...if I get my refund in time and get the laptop I will update my review...otherwise BEST BUY! WHY!!! Why are you making things so difficult!!!
I would recommend this to a friendGet a tower pc
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Honestly, this laptop looks like it would be great. But, unfortunately, the amount of issues there are make this laptop NOT worth it at all. I have spent more time trying to resolve issues (to no avail by the way) than actually enjoying gaming. It may just be my laptop in general maybe, but go for a pre-built tower pc or build your own to experience less issues.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Deckz,
We regret to learn that you are experiencing freezing issues. We do stand behind our product, and we continuously strive to improve our approach and processes in order to achieve customer service excellence. Please follow the troubleshooting steps in our FAQ below. If all steps have been completed, please reach out to us by email at customerloyalty@asus.com and provide the link to this review for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS support channels. Please refer to this case number (N2311032961-0003).
Thank you for choosing ASUS.
Best Regards,
Schottky
ASUS Customer Loyalty US Support
https://www.asus.com/me-en/support/faq/1042613/
Good price but quality not good
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It is good gaming pc and not that heavy, but disk always be 100%, ram speed only 3200MHZ, not that good. I may return it.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Joe G,
Thank you for sharing your feedback on this product. We understand that it didn't meet your full expectations, and we sincerely apologize for that. At ASUS, we take quality control, testing, and inspections seriously to ensure our products meet high standards. Customer satisfaction is our top priority, and we strive to make every purchase an enjoyable one. Your feedback will be forwarded to our Product team for review.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. If you require further assistance, please email us at customerloyalty@asus.com and include the case number "N2304034733-0007" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
ASUS is Shady. No real support for faulty laptop.
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have had this computer less than a year. The computer keep blowing the charger resulting in a laptop that won't charge. Replaced the charger 5 times. Same thing. Sent to ASUS for repair under warranty. ASUS sent the laptop back stating "no problem found". Still won't charge. Asked for a replacement, ASUS won't replace it, says Best Buy would be responsible for replacing it. Best Buy says no to replacing it, which I can understand considering I purchased it 10 months ago. DO NOT trust ASUS! They will not guarantee their product.
No, I would not recommend this to a friendReasonable price
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It’s a great product but i was expecting the GPU is extremely faster on 4070 but actually not really
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Itamio,
Thank you for sharing your feedback on this product. We understand that it didn't meet your full expectations, and we sincerely apologize for that. At ASUS, we take quality control, testing, and inspections seriously to ensure our products meet high standards. Customer satisfaction is our top priority, and we strive to make every purchase an enjoyable one. Your feedback will be forwarded to our Product team for review.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at customerloyalty@asus.com and include the case number "N2304034733-0014" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
Gets hot
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Laptop gets hot. Sitting idle, the CPU temperature is at 55 - 70 C. During gaming, it go up to 85 - 95 C.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Joe C,
We sincerely apologize for the overheating issue you've faced with the notebook and the inconvenience caused. This is not the kind of quality to expect from ASUS products and it's not the norm. All ASUS products undergo intensive quality control, testing, and inspections. What you've experienced was not intentional or representative of our brand. Customer satisfaction is our top priority, and we strive to make every purchase enjoyable. Please allow us to make your experience with ASUS a better one.
To troubleshoot the issue described, we recommend following the steps in the FAQ below. Should the issue persist, we recommend contacting our support team at https://www.asus.com/us/support/CallUs to investigate the problem further or assistance with getting the device repaired.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at customerloyalty@asus.com and include the case number "N2304034733-0012" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
https://www.asus.com/support/FAQ/1015064/
Ug.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Began to freeze sporadically after 3 weeks. Hard drive suffered fatal fault 1 week later.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear CasualPlayer1,
We regret to learn that you are experiencing freezing issues. We do stand behind our product, and we continuously strive to improve our approach and processes in order to achieve customer service excellence. Please follow the troubleshooting steps in our FAQ below. If all steps have been completed, please reach out to us by email at customerloyalty@asus.com and provide the link to this review for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS support channels. Please refer to this case number (N2401031046-0001).
Thank you for choosing ASUS.
Best Regards,
Schottky.S
ASUS Customer Loyalty US Support
https://www.asus.com/support/FAQ/1038855/
Great for Gaming, but not much else.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It's great for gaming, but not very practical for what I do. I work from home when I can
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear MichaelB,
We certainly understand your disappointment with the product. We certainly value your feedback on this matter, and I will be letting the related department know about the issues you are experiencing for continuous improvements to the product line. If you need any assistance, feel free to contact me at customerloyalty@asus.com. We'll be happy to provide a quick resolution to your case, and I will help you to the best of my abilities. I am here to assist our customers with our products and am dedicated to bringing resolution to all issues that they may come across. Your case for reference is [N2304034733-0011] for us to better assist you. Thank you for choosing ASUS!
Best Regards,
Schottky,
ASUS Customer Loyalty US Support
CPU bottlenecks laptop with thermal issues
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Wished it had ddr5 support , cpu bottlenecks computer
I would recommend this to a friendBrand response from ASUS Answers
Posted .Dear Valued Customer,
Thank you for sharing your feedback on the Gaming Notebook. We understand that it didn't meet your full expectations, and we sincerely apologize for that. At ASUS, we take quality control, testing, and inspections seriously to ensure our products meet high standards. Customer satisfaction is our top priority, and we strive to make every purchase an enjoyable one. Our goal is to ensure that our customers receive the best products and services when it comes to making their purchase decisions. We appreciate your feedback which our Product team will review to enhance the product line. If you require any further assistance, don't hesitate to get in touch with our support team at https://www.asus.com/us/support/CallUs.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at customerloyalty@asus.com and include the case number "N2304034733-0019" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
Review
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Decent product. Performance slightly worse than what was expected.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Valued Customer,
Thank you for sharing your experience with the laptop, and we apologize for the problems you've encountered. At ASUS, we take quality control, testing, and inspections seriously to ensure our products meet high standards. Customer satisfaction is our top priority, and we strive to make every purchase enjoyable. We understand that purchases can be an important decision and we want to ensure that our customers are receiving the best products and services. We appreciate your feedback which our Product team will review.
Please allow us to make your experience with ASUS a better one. We recommend contacting our support team at https://www.asus.com/us/support/CallUs to further investigate the performance issue.
Although you have returned the unit, we do stand behind our products and we continuously strive to improve our products and processes to achieve customer service excellence. If you require any further assistance, please send us an email at customerloyalty@asus.com and include the case number "N2304034733-0013" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us, and it enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
Having issues with temperatures
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love the performace but my cpu is hitting 100 degrees celcius when gaming
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear valued customer,
We regret to learn that you are experiencing overheating issues. We do stand behind our product, and we continuously strive to improve our approach and processes in order to achieve customer service excellence. Please follow the troubleshooting steps in our FAQ below. If all steps have been completed, please reach out to us by email at customerloyalty@asus.com and provide the link to this review for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS support channels. Please refer to this case number (N2304034733-0004).
Thank you for choosing ASUS.
Best Regards,
Schottky
ASUS Customer Loyalty US Support
https://www.asus.com/support/FAQ/1015064/
Came with issues out-of-box
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The SSD always running at 100% even after doing booting up a fresh install of windows. Unable to use hardware acceleration on web browser due to graphical glitches cause on user interface especially when playing Youtube videos. Contacted customer support, TLDR was there isn't anything that can be done about it. This is my 3rd Asus laptop and I also bought a monitor from them. Every single device had a issue that came with it out of the box. Never buying Asus products again.
No, I would not recommend this to a friendASUS Tuf gaming laptop
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I haven’t used it a lot yet but it’s color and the shape is nice.
I would recommend this to a friendBrand response from ASUS Answers
Posted .Dear Dadyar K,
We are happy to hear that you are pleased with your laptop. At ASUS, we take quality control, testing, and inspections seriously to ensure our products meet high standards. Customer satisfaction is our top priority, and we strive to make every purchase enjoyable. It is our hope that the device continues to operate normally and that you enjoy using it.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. If you require further assistance, please email us at customerloyalty@asus.com and include the case number "N2304034733-0010" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
Buyer beware
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.First off, this is a great pc and a great deal for $1000 with the 4070. However, i ran into issues with screen stuttering and screen tearing on every fps game. I updated the drivers, moved it down from 144hz to 60, turned on and off g sync, and lowered graphics but it would not fix it.
No, I would not recommend this to a friend