Customer Ratings & Reviews
- Model:
- FX507VI-F15.I74070
- SKU:
- 6573673
Rating by feature
- Battery Life
Rating 4.3 out of 5 stars
- Speed
Rating 4.8 out of 5 stars
- Display
Rating 4.6 out of 5 stars
Customers are saying
Customers commend the TUF 15.6" Gaming Laptop's performance, graphics capabilities, and ample RAM, frequently praising its excellent value for the price and solid build quality. Positive feedback also highlights the lightweight design, effective cooling system, and vibrant display. However, a common criticism focuses on the relatively short battery life.
This summary was generated by AI based on customer reviews.
Only buy on sale
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.When its on sale for 999 its a pretty good deal. For 1399 its a horrible deal. Only buy it when it goes on sale for under $1k
I would recommend this to a friend- Cons mentioned:Battery life
Disappointed.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Struggles to run software that it should be more than capable of, such as Adobe Lightroom. That may be more a fault of Windows 11, but regardless, it's unacceptable how frequently it freezes or crashes. These issues, paired with the worst mousepad I've ever used and mediocre battery life leave me regretting purchasing this laptop. Cannot recommend.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Brian D,
We sincerely apologize for the issues you've faced with the TUF Gaming Laptop and for the inconvenience caused. Please allow us to make your experience with ASUS a better one.
Based on the issues described, we recommend updating the BIOS. Please back up all valuable data before proceeding as this may result in the loss of any current settings, apps, and data. Ensure the unit is plugged in and do not close the lid. The following FAQ below provides the troubleshooting steps.
If you already have the latest BIOS version installed, we recommend contacting our support team at https://www.asus.com/us/support/CallUs to further investigate the problems you're experiencing or to assist with getting the device repaired.
We do stand behind our products and we continuously strive to improve our products and processes to achieve customer service excellence. For more information, send us an email at customerloyalty@asus.com and provide the case number "N2409016375-0007" for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
How to update BIOS in Windows - https://www.asus.com/support/FAQ/1008276/
SK Ohidul
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It was good to work with assistant during selection
I would recommend this to a friend5 start
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Best gaming laptop ever, little havy but useful...
I would recommend this to a friendPoor Longevity
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I'll never be buying another Asus product. My gaming laptop cost $1400 on sale. It was a decent gaming experience for a laptop but I'm very upset that my keyboard died after 14 months of very light use. In fact I didn't even play much after the first 4 months. Of course the warranty expired at 1 year so now I'm stuck with the bill. I had seen similar complaints but thought those must be rare occurrences. I refused to pay an additional $200 to extend the warranty for a year at the time I purchased it. Now I can pay best buy or Asus to repair it for at least that much. No laptop should have issues that soon from light use. My HP laptops have each lasted 8+ years. Do yourself a favor and look for another brand.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Nathan,
We sincerely apologize for the issues you've faced with the laptop and for the inconvenience caused. This is not the kind of quality to expect from our products and it's not the norm. At ASUS, we take quality control, testing, and inspections seriously to ensure our products meet high standards. The decision to make a purchase can be an important one, and we want to ensure that our customers receive the best products and services. We would like to make your experience with ASUS a better one.
Please send us an email at customerloyalty@asus.com and include the case number "N2406014290-0004" as a reference so that we can further investigate this issue. We know that maintaining a functioning unit is an urgent matter, and we are committed to helping you.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. We will do our best to resolve your case quickly. Your feedback is very important to us, and it enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
Never Got The 3 Free Items
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.No one from Best Buy knows how to provide you with the advertised 3 free items(Trend Micro, Black Myth Game, Microsoft - Xbox Game Pass Ultimate 1 Month). We even went back to Best Buy for help after noticing, nothing was printed on the receipt about the 3 free items. Yes, I provided my phone number with contact information. I didn't get an email with the 3 free item. Please someone from Best Buy help.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear BubbaGump,
We're sorry you didn't receive the free items with your purchase. On behalf of ASUS and the reseller, we sincerely apologize. The decision to make a purchase can be important, and we want to ensure that our customers receive the best products and services. Please allow us to make your experience with ASUS a better one. Our recommendation is to contact the place of purchase directly for an update about the items. If you require any further assistance, don't hesitate to get in touch with our support team at https://www.asus.com/us/support/CallUs.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at customerloyalty@asus.com and include the case number "N2406014290-0003" as a reference. We will do our best to resolve your case quickly. Your feedback is important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
DO NOT BUY ASUS
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Had a gaming laptop for a few days passed a year. This piece of crap is literally falling apart the screws keep coming out and apparently this is a KNOWN issue. It’s pretty sad that ASUS doesn’t stand behind their products. I have already sent it in before warranty expired but the “fix” didn’t last long at all. Please please research and steer clear of this crappy brand
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Valued Customer,
We sincerely apologize for the issues you've faced with the notebook and the inconvenience caused. This is not the kind of quality to expect from ASUS products and it's not the norm. At ASUS, we take quality control, testing, and inspections seriously to ensure our products meet high standards. What you've experienced was not intentional or representative of our brand. The decision to make a purchase can be important, and we want to ensure that our customers receive the best products and services. We understand the impression this may have created and we hope this will not be a long-term lasting impression as you have chosen ASUS as a trusted brand for excellence. Providing our customers with a high level of satisfaction is our top priority, and we'll forward your feedback to our Product Team for review.
We would like to make your experience with ASUS a better one. Please send us an email at customerloyalty@asus.com and include the case number "N2406014290-0002" as a reference so that we can further investigate this issue. We know that maintaining a functioning unit is an urgent matter, and we are committed to helping you.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. We will do our best to resolve your case quickly. Your feedback is very important to us, and it enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support