Customer Ratings & Reviews
- Model:
- VG259QMY
- SKU:
- 6421623
Rating by feature
- Display Quality
Rating 4.7 out of 5 stars
- Ease of Use
Rating 4.7 out of 5 stars
- Features
Rating 4.7 out of 5 stars
Customers are saying
Customers value the high refresh rate and excellent picture quality of the TUF 24.5” IPS FHD 280Hz gaming monitor, frequently praising its performance in gaming. While some users reported issues with dead pixels and HDR functionality, many found the monitor easy to use and appreciated its vibrant colors and G-SYNC compatibility. The included stand also received positive feedback for its adjustability.
This summary was generated by AI based on customer reviews.
Not excellent condition
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I understand the package was open box but it was “excellent condition” which was not true at all. The top was open when I received it and none of the stuff was boxed correctly which caused screen damage during shipping.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Monitor,
We are terribly sorry the device was damaged and for the inconvenience, this has caused you. ASUS products undergo intensive quality control testing and final inspections for both hardware and software before we send them out to the stores worldwide. ASUS provides a warranty for the unit in order to fix or repair any isolated factory escape defect. This information will be passed on to our development team. We would be very happy to assist you.
We are recommending having the unit return to Best Buy for servicing under the ASUS warranty. You can also have the unit send to ASUS for repairs. If you need any further assistance, please don't hesitate to contact us via email: customerloyalty@asus.com and provide this link for reference or contact our general support at https://www.asus.com/us/support. Our customer loyalty department is dedicated to bringing a resolution to all issues related to our products.
Thank you for choosing ASUS!
Best Regards,
Lamoya
ASUS Customer Loyalty US Support
screen is tearing
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.There are tears on the screen. When I scroll up or down, there is a white explosion in certain places. There are lags in games.
I would recommend this to a friendBrand response from ASUS Answers
Posted .Dear Furkan B,
We're sorry you're having display issues with the monitor. This is not the kind of quality to expect from ASUS products and it's not the norm. All ASUS products undergo intensive quality control, testing, and inspections. What you've experienced was not intentional or representative of our brand. Please allow us to make your experience with ASUS a better one. We recommend following the steps in the FAQ below to troubleshoot the issue.
We do stand behind our product and we continuously strive to improve our products and processes in order to achieve customer service excellence. For more information send us an email at customerloyalty@asus.com and provide the case number "N2105002844-0015" for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
https://www.asus.com/support/FAQ/1013113/
best
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.too small but i love it when playing on my pc gamer
I would recommend this to a friendLike like like
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.We love this and get a lot of use out of it and we are so happy with it.
I would recommend this to a friendGreat visuals
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent monitor, the HDR is not the greatest though
I would recommend this to a friendAn otherwise good monitor
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.An otherwise good product, but for some reason, the monitor would just stop displaying every few hours, for a couple seconds at a time.
I would recommend this to a friendBrand response from ASUS Answers
Posted .Dear Tyler,
It's unfortunate to hear that your experiencing issues with your Monitor. This is not the quality of service expected from ASUS. We do value our customers and take negative customer service experience very seriously. Can you please reach out to us with your case number so we can do some investigation into this issue? We would love to have your issues resolved in a timely manner.
For more information send us an email at customerloyalty@asus.com and provide the link of this review for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Please refer to this case number (N2012025261-0008) for us to better assist you.
Thank you for choosing ASUS.
Best Regards,
Ramon
ASUS Customer Loyalty US Support
Dead Pixels on Two Different Monitors
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Had a dead pixel out of the box. I went and exchanged it, the second one had a dead pixel out of the box as well. Returned. Would of been a nice monitor if there wouldn't be defects so I will never be going with TUF Gaming's monitors again. Went with a different brand.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Tener, We're sorry to hear about the unfortunate experience you've had with the Asus monitors and hope it's not a long lasting impression. This is absolutely not the kind of experience we want any of our customers to have. I will be letting the related department know about this concern for continuous improvements to the product line. We value your feedback and concerns as this will aid in any improvements that need to be made. If you have any further technical concerns, feel free to reach out to me at customerloyalty@asus.com and provide this link for reference. I'll do my best to provide a quick resolution to your case. Thank you for choosing ASUS! Best Regards, Jonelle, ASUS Customer Loyalty US Support
To much problem monitor
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.(1) This monitor was turning black for 3 to 5 seconds then turn back to the picture. (2) This monitor if you was watching a movie and you want to turn the volume up or down you need to go menú and look for the volume button what’s a hassle
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Ynfuentes,
We're sorry to hear about the unfortunate experience you're having with the display on this model. Please allow us to make your experience with ASUS a better one. We do value our customers and take negative customer service experience very seriously. This is not the quality of service expected from ASUS. We do stand behind our product and we continuously strive to improve our approach and processes in order to achieve customer service excellence.
For more information send us an email at customerloyalty@asus.com and provide the link of this review for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Please copy a link to this post as a reference.
Thank you for choosing ASUS.
Best Regards,
Joan
ASUS Customer Loyalty US Support
LCD Monitor Troubleshooting - Picture or Text blur／Display Position or Resolution not correct／Screen color is abnormal or random jitter/Display Flickers: https://www.asus.com/support/FAQ/1013113/
Dead pixels on both monitors
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.First monitor had a dead pixel in the center of the screen. Returned it and bought another one, but the second monitor had six dead pixels along the bottom of the screen. Returned the second monitor and have decided to stay away from this model.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Valued Customer,
Certainly, we understand your disappointment with the dead pixels on the screen and you had to return it. This must be frustrating and we would feel the same as you. We’re normally known for our exceptional products to detail, and we regret that we missed the mark. I will forward your feedback to the product team for future improvements. If you have any concerns about another model, feel free to reach out to me at customerloyalty@asus.com and provide this link for reference. I'll do my best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels.
Thank you for choosing ASUS!
Best Regards,
Jamalie,
ASUS Customer Loyalty US Support
Ah
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not really 280. You can do it but when playing fortnite it looks weird
No, I would not recommend this to a friendSo much wow
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Works well and did the job not much else to say ooo wow
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Valued Customer,
Thank you so much for the feedback. If you have any technical concerns that reflects a 3 star, feel free to reach out to me at customerloyalty@asus.com and provide this link for reference. I'll do my best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels.
Thank you for choosing ASUS!
Best Regards,
Jamalie,
ASUS Customer Loyalty US Support
Emit
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good for pc, but doesn't work for next gen consoles
I would recommend this to a friendBrand response from ASUS Answers
Posted .Dear Emit,
I'm sorry to hear that you are having compatibility issues with this monitor and your console, that certainly sounds like a frustrating issue. As you noted, this monitor does not support 120Hz refresh rates on either console. We always recommend checking our compatibility chart located at the link below. I will also forward your feedback to the Product team for review. If you have any general or technical questions, please email me at cl-lane@asus.com and include case #N2104010632 for reference.
Thank you for choosing ASUS!
Best regards,
Lane
ASUS Customer Loyalty – US Support
Console compatibility list: https://www.asus.com/us/support/FAQ/1045097
Buyer Beware
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this monitor as a second monitor for gaming and browsing and was initially very satisfied with my purchase for the price I got it at. Unfortunately a couple weeks later I noticed that an issue where the screen would randomly black out for a few seconds before turning back on. I've tried updating my graphics card drivers, reverting to older ones when I thought the newer one might be an issue, unplugged and replugged the HDMI chord, and nothing has worked so far. After browsing through different support forums, it seems this issue is quite common with ASUS monitors.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Valued Customer,
We're sorry to hear about the unfortunate experience you're having with the display on this model. We would recommend that you attempt the steps in the FAQ below to resolve this issue. Here's the link: https://www.asus.com/us/support/FAQ/1012723/. For more information send a tweet or direct message to our Official ASUS North America Support twitter at AsusHelpUS. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Please copy a link to this post as a reference.
Thank you for choosing ASUS.
Best Regards,
Joan
ASUS Customer Loyalty US Support
Came in broken
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The monitor came with 4 dead pixels, would not order to my house would only pick up at store.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Sean,
It's regrettable to hear that the monitor came with dead pixels. All our products do go through an intensive quality control testing process to ensure that customers get units that are in proper working condition, what you've experienced was not intentional and this is a random case. You can return for a replacement at your place of purchase. If you have any concerns, feel free to send us a tweet or direct message to our Official ASUS North America Support Twitter at AsusHelpUS. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Please copy a link to this post for reference.
Thank you for choosing ASUS!
Best Regards,
Jamalie,
ASUS Customer Loyalty US Support
Dud out the box
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We believe that this monitor was overheating causing continous shut down within 5 minutes of being on.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear JaimeLyn,
It's unfortunate to hear that the monitor is automatically shutting down. This is not the kind of experience we want any of our customers to have. Have you tried to use a different power outlet? I'm happy to assist you, feel free to reach out to me at customerloyalty@asus.com and provide this link for reference. I'll do my best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels.
Thank you for choosing ASUS!
Best Regards,
Jamalie,
ASUS Customer Loyalty US Support
Asus Gaming Monitor
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The product that I received was faulty and stopped working properly after only a single month of use. After taking it back to the store I was unable to get the product fixed or my money back for this item, so I would not recommend this item or service.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Nova,
I'm sorry to hear that the monitor failed to work properly after a month of usage. This is not the kind of experience we want our customers to have. Have you contacted our support team? If not, you can reach me at customerloyalty@asus.com and provide this link for reference. I'll do my best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels.
Thank you for choosing ASUS!
Best Regards,
Jamalie,
ASUS Customer Loyalty US Support
Ps5
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this for my ps5 so I can get the 120hz on Cold War but yet I can’t seem to get it out of race mode display setting as well as get 120hz on the game even with a hdmi to display cord that I just bought from Best Buy. Can anyone tel me how to get this resolved
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Valued Customer,
Certainly, we understand your disappointment with the monitor, this must be frustrating. Can you please provide us with a screenshot at customerloyalty@asus.com and provide this link for reference? I'll do my best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels.
Thank you for choosing ASUS!
Best Regards,
Jamalie,
ASUS Customer Loyalty US Support
Not amd compatable
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this not knowing it doesn’t work with amd free sync software and now I can’t return it if you have a Msi graphics card or Radeon cpu don’t buy it isn’t compatable. I wish I would have known before buying.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Vanoman02,
I'm sorry to hear that you were unaware of this monitor's specifications prior to purchase, that certainly sounds like a frustrating situation. As you noted, this monitor is not FreeSync compatible. I have linked the official tech specs below, this monitor is G-SYNC compatible only. We always recommend contacting ASUS Support via phone, chat or email to verify specifications if you are unsure prior to purchase. If you are having any issues with the unit itself that would reflect a 1-Star review, please reach out to me at cl-lane@asus.com and include case #N2105002844-0001 in your email for reference.
Thank you for choosing ASUS!
Best regards,
Lane
ASUS Customer Loyalty – US Support
Tech specs: https://www.asus.com/us/Displays-Desktops/Monitors/All-series/TUF-Gaming-VG259QMY/techspec/
missing important cable
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.came without the 3-pin to power adapter switch, had to order it separately which was extra $20. Thanks
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Valued Customer,
We appreciate you sharing your feedback on this model. We're sorry to hear about the missing accessory. We do value our customers and take negative customer service experience very seriously. This is not the quality of service expected from ASUS. We do stand behind our product and we continuously strive to improve our approach and processes in order to achieve customer service excellence.
For more information, you can reach out to us at our Official ASUS North America Support twitter at AsusHelpUS. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Please copy a link to this post as a reference.
Thank you for choosing ASUS.
Best Regards,
Joan
ASUS Customer Loyalty US Support
Good monitor
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My son really like this monitor he is so happy very useful
I would recommend this to a friendBrand response from ASUS Answers
Posted .Dear Gurjitkaur,
Thank you so much for the feedback, if you have any technical concerns that reflect a 1 star, feel free to reach out to me at customerloyalty@asus.com and provide this link for reference. I'll do my best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels.
Thank you for choosing ASUS!
Best Regards,
Jamalie,
ASUS Customer Loyalty US Support