Customer Ratings & Reviews
- Model:
- FX516PM-211.TF15
- SKU:
- 6448933
Rating by feature
- Battery Life
Rating 4.1 out of 5 stars
- Speed
Rating 4.5 out of 5 stars
- Display
Rating 4.5 out of 5 stars
Customers are saying
Customers regard the TUF DASH 15.6" Gaming Laptop favorably for its performance, SSD speed, and battery life, frequently praising its build quality and value for the price. However, some users noted that the fan can be loud and the device may overheat during intensive use, while the lack of a webcam was also a common complaint. The relatively small storage capacity was another point of concern for some customers.
This summary was generated by AI based on customer reviews.
Great for the price
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great laptop for the price, runs everything that I have tried.
I would recommend this to a friendAsus
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Very good quality fornite and apex legends at 144 fps guarented.
I would recommend this to a friend- Cons mentioned:Heat
Disappointed
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Initially enjoyed this machine until recently I’ve started experiencing what seems to be cool whine that is unbearable while playing games and this as well as not being able to power the laptop back on without a factory reset didn’t surface until after my return period ended so I’m going to have to pay extra to have these things hopefully fixed, disappointed with how much this already costs.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Lucrich, Certainly, we understand your disappointment with the unit. This is absolutely not the kind of experience we want any of our customers to have. I will be letting the related department know about this concern for continuous improvements to the product line. Feel free to reach out to me at customerloyalty@asus.com and provide this link for reference. I'll do my best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Thank you for choosing ASUS! Best Regards, Jonelle, ASUS Customer Loyalty US Support
Great
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great so far. Awesome laptop. Love the design. No issues yet.
I would recommend this to a friendDottie's purchase
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent computer although the keys sometimes stick
I would recommend this to a friendGreat great great
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great price!! Excellent laptop, really good specifications
I would recommend this to a friendDecent
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This laptop offers decent performance for the price
I would recommend this to a friendExcelent laptop
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excelent laptop gaming fast and very portable recomend you
I would recommend this to a friendNice
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Nice product, i'm really excited with this laptop gamer.
I would recommend this to a friendComputer
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good computer we will be upgrading for our own purposes
I would recommend this to a friendLove it
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Been using the laptop for about 2 weeks and love it.
I would recommend this to a friendI'm supposed to pay Geeks for this mess?
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Computer Battery never charged past 59%. Return was not an option since I'd had it more than 14 days, I thought it was 30. Geeks returned it to the factory. Factory sent it back to me a week later but had the wrong address from the Geeks. So back to the factory where its now sat for a week. 90 minutes now on the phone trying to get this corrected.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Valued Customer,
It's unfortunate to hear that the battery was unable to pass 59%. This is absolutely not the kind of experience we want any of our customers to have. If you wish to follow up on the repair, feel free to reach out to me at customerloyalty@asus.com and provide this link for reference. I'll do my best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels.
Thank you for choosing ASUS!
Best Regards,
Jamalie,
ASUS Customer Loyalty US Support
Good for a yearly game
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I guess it’s a laptop so can’t expect much, ran for a year and decided to break 5 days after warranty….
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Buster,
We definitely understand the impression this may have created and we hope this will not be a long term lasting impression as you have chosen ASUS as a trusted brand for excellence. All our products do go through an intensive quality control testing process to ensure that customers get units that are in proper working condition, what you've experienced was not intentional and this was a random case. We would recommend to have the unit sent in for servicing.
For more information send us an email at customerloyalty@asus.com and provide the link of this review for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Please refer to this case number (N2108020435-0009) for us to better assist you.
Thank you for choosing ASUS.
Best Regards,
Ramon
ASUS Customer Loyalty US Support
“Geek squad” is absolutely useless
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They sold me an open box laptop which was supposedly “certified” by their so called geek squad. Turns out they didn’t do anything at all and just resold it to me. Had to waste my time waiting to return the laptop as well. No complimentary discount or anything in return for their mistake. Not buying from this store again.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Valued Customer,
Certainly, we understand your disappointment of receiving an open box item. This is absolutely not the kind of experience we want any of our customers to have. Seen that you have returned, if you have any concerns about another model, feel free to reach out to me at customerloyalty@asus.com and provide this link for reference. I'll do my best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels.
Thank you for choosing ASUS!
Best Regards,
Jamalie,
ASUS Customer Loyalty US Support
Battery bad
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Everything about it was great except for the battery life
I would recommend this to a friendBrand response from ASUS Answers
Posted .Dear Steve,
I'm sorry to hear that the battery life is short. This is not the kind of experience we want our customers to have. Have you updated the Windows OS? You can attempt these steps below. For further troubleshooting, feel free to reach out to me at customerloyalty@asus.com and provide this link for reference. I'll do my best to give a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels.
Thank you for choosing ASUS!
Best Regards,
Jamalie,
ASUS Customer Loyalty US Support
Troubleshooting - https://www.asus.com/support/FAQ/1043914/
Faulty Refurb
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Would not run on battery power. I would not risk buying the refurb version.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear AaronR,
We sincerely apologize for the slow battery detection you have been experiencing with this laptop. We can assure you that this is not the norm and is not the kind of quality to expect from ASUS products. Please follow the steps in the FAQ linked below to troubleshoot the issue.
We do stand behind our product and we continuously strive to improve our products and processes in order to achieve customer service excellence. For more information send us an email at customerloyalty@asus.com and provide the case number "N2106046847-0038" for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Thank you for choosing ASUS.
Best Regards,
Leonardo
ASUS Customer Loyalty US Support
[Notebook] Troubleshooting - How to fix the battery cannot provide power/be charged, or be fully charge or Notebook will not boot with battery: https://www.asus.com/support/FAQ/1012793/#:~:text=Remove%20the%20battery%20(if%20it,problem%20is%20resolved%20or%20not.
- Cons mentioned:Heat
DON'T BUY THIS
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Laptop overheats and shuts down after 10-15 minutes, even when I have no applications running. This is a NEW laptop. Unfortunately, I procrastinated in opening the box, so now I can't even return it. $1000 down the freaking drain.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Valued Customer,
We're sorry to hear about the overheating issues you're having with this model. Please allow us to make your experience with ASUS a better one. We would recommmend that you attempt the steps in the FAQ below to resolve this issue.
For more information send us an email at customerloyalty@asus.com and provide the link of this review for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Please copy a link to this post as a reference.
Thank you for choosing ASUS.
Best Regards,
Joan
ASUS Customer Loyalty US Support
[Notebook] Troubleshooting - Overheating (Fan) issue of ASUS laptop: https://www.asus.com/support/FAQ/1015064/
- Cons mentioned:Fan noise
Gaming laptop
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Horrible don’t buy any of the Tuf laptops right now they don’t say what type of gpu it is, it is pretty much the worst 3000 series you can get very low wattage and also the cpu is a 4 core so none of my games hit 60 FPS and if it did it wasn’t the best at all and very loud
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Valued Customer,
We appreciate you sharing your feedback on this model. We're sorry to hear about the unfortunate experience you're having with the cpu and wattage of this model. Rest assured we will have this information passed on to our team for a review. We do value our customers and take negative customer service experience very seriously. This is not the quality of service expected from ASUS. We do stand behind our product and we continuously strive to improve our approach and processes in order to achieve customer service excellence.
For more information, you can reach out to us at our Official ASUS North America Support twitter at AsusHelpUS. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Please copy a link to this post as a reference.
Thank you for choosing ASUS.
Best Regards,
Joan
ASUS Customer Loyalty US Support
On Paper its a beast and a deal; In reality its sh
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Got this laptop being a big fan of Asus, using them almost exclusively in my builds. But it pains me to say, Horrible laptop. The QC is seriously lacking here. BSOD right off the bat. The drivers are buggy and not fleshed out. The laptop kept switching from Performance to Silent mode 5 times in a row on boot up for some reason. Next, I have Wi-Fi 6 and this card could not pull over 50mbps.... Next, it says its easy to upgrade but the m.2 screw was extremely low quality and screwed in with the force of GOD himself, like nothing would get this thing out. It stripped after one try, and then even after using advanced tools no go. **Note** I have extensive building and repair experience, I assure this is not user error, as I've never stripped a screw in a build, ever. The specs look really good on paper but sadly this thing is severely lacking.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear MattDeezly,
We certainly understand your disappointment and the inconvenience this may have caused you.
All ASUS products undergo intensive quality control testing and inspections, this is a random problem. Normally, ASUS provides one year warranty coverage, if product was purchased brand-new, in order to fix or repair any hardware or, part that stop working prematurely under normal usage.
The blue screen of death is possibly just a system glitch that can be resolved by doing a power cycle. After successfully going to the Home screen successfully, please update Windows. For the screws, you can purchase this from third-party computer Superstore since these screws are common parts. If you think these are factory defect, please send the laptop in for warranty service.
If you need further assistance, please let me know and I will be more than happy to help. Or, you are always welcome to call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent at: http://bit.ly/AsusLiveChat.
Thank you for choosing an ASUS product.
Regards,
Rodel
ASUS Customer Loyalty
Not bad
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Its a good laptop but i dont think it is enough for heavy gaming
No, I would not recommend this to a friend