Customer Ratings & Reviews
- Model:
- FX506LI-BI5N5
- SKU:
- 6425894
Rating by feature
- Battery Life
Rating 4.1 out of 5 stars
- Speed
Rating 4.5 out of 5 stars
- Display
Rating 4.6 out of 5 stars
Customers are saying
Customers consistently note the excellent performance and build quality of the ASUS TUF Gaming laptop, along with positive feedback on the keyboard and its suitability for gaming, especially at its price point. However, some users point to shortcomings in battery life and fan noise during operation. A few also mention that the storage capacity could be improved.
This summary was generated by AI based on customer reviews.
Camera not found
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The camera say it not connected(tried updating the driver and all that) and the time is late by 3hour(the time zones are correct and I have tried everything) and I went to Best Buy to consult about it they said It’ll take $200 and it “might” get fixed. The laptop it self works fine except for these few problems.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Nirmal,
We're sorry to hear about the unfortunate experience you're having with the camera. Please allow us to make your experience with ASUS a better one. We would recommend that you reach out to us so we can have our team look into this issue.
For more information, you can reach out to us at our Official ASUS North America Support twitter at AsusHelpUS. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Please copy a link to this post as a reference.
Thank you for choosing ASUS.
Best Regards,
Joan
ASUS Customer Loyalty US Support
asus NOVEMBER GORGON
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this unit with the intention of upgrading the small 256 hdd & adding to the 1 stick of ram. My main problem is poor documentation and support; there are no stat sheets or diagrams, I sent a support request to asus over 3 days ago with no response. Now it seems I'm stuck with a 2.5' 1TB WD black hdd that does not fit the caddie, don't know why but my other 2.5" WD black hdd (older 512gb) fits. I'm stuck with the wrong kind of RAM stick due to having to search multiple websites just to find out what kind to get. When I am playing my favorite game the screen goes black for 3 seconds and comes back for no apparent reason and no explanation. I am personally not happy with the service or the product. I'm researching better companies for my next purchase will NOT be an asus.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Valued Customer,
It's unfortunate to hear about your screen going black, and you are not pleased with the documentation and support. This is absolutely not the kind of experience we want any of our customers to have. I'm happy to assist you, feel free to reach out to me at customerloyalty@asus.com and provide this link for reference. I'll do my best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels.
Thank you for choosing ASUS!
Best Regards,
Jamalie,
ASUS Customer Loyalty US Support
starter laptop
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The screen is not that bright I would have liked it to be brighter
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear starterlaptop,
I'm sorry to hear that you are not satisfied with the screen brightness of your laptop. This is certainly not the kind of experience that we want any of our customers to have. I will forward your feedback to the Product team for review. If you have any general or technical questions, please email me at [email protected] and include case #N2012058751 for reference.
Thank you for choosing ASUS!
Best regards,
Lane
ASUS Customer Loyalty – US Support
Gaming laptop to use for college as well
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Fan too loud. Like the color keyboard. Durable case.
I would recommend this to a friendBrand response from ASUS Answers
Posted .Dear Valued Customer,
It's regrettable to hear you've encountered issues with the fan, this must be frustrating. Please ensure to update your drivers and the Windows OS. For further troubleshooting, feel free to reach out to me at customerloyalty@asus.com and provide this link for reference. I'll do my best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels.
Thank you for choosing ASUS!
Best Regards,
Jamalie,
ASUS Customer Loyalty US Support
- Cons mentioned:Battery life
Won't stay turned on.
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased this laptop on 2/23/21. 5/3/21 it will no longer stay on. In the process of trying to do a factory reset it made it to 75% and shut off. I now get it to about 12%.
No, I would not recommend this to a friend Too much. Too much $
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It was a bit over the top and bulky for the size. Given the price of the laptop. I believe you can find better bang for your buck with another choice of laptop. This is pricey and overdoing it for no reason
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Valued Customer,
It's unfortunate to hear about your experience with the price. I will forward your feedback over to the relevant department. If you have any technical related issues, feel free to reach out to me at customerloyalty@asus.com and provide this link for reference. I'll do my best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels.
Thank you for choosing ASUS!
Best Regards,
Jamalie,
ASUS Customer Loyalty US Support
Bad device
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great device until past the time it could be returned. The camera stopped working when is needed for video calls, and you get nowhere with asus or bestbuy unless you got the warranty with them.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Maymay123,
We are extremely sorry for the device camera is not working properly and for the inconvenience, this has caused you. ASUS products undergo intensive quality control testing and final inspections for both hardware and software before we send them out to the stores worldwide. ASUS provides a warranty for the unit in order to fix or repair any isolated factory escape defect. This information will be passed on to our development team. We would be very happy to assist you.
We are recommending having the unit return to Best Buy for servicing under the ASUS warranty. If you need any further assistance, please don't hesitate to contact us via email: customerloyalty@asus.com and provide this link for reference or contact our general support at https://www.asus.com/us/support. Our customer loyalty department is dedicated to bringing a resolution to all issues related to our products.
Thank you for choosing ASUS!
Best Regards,
Lamoya
ASUS Customer Loyalty US Support
Meh
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The f keys were separated unlike a normal laptop and the screen was too small/ too zoomed in.. if you are used to a current setup for gaming and can't play w another one I wouldn't recommend this
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Loli,
We appreciate you sharing your feedback on this model. We're sorry to hear about the issues you're having with this model. Please allow us to make your experience with ASUS a better one. Rest assured we will have this information passed on to our team for a review.
For more information, you can reach out to us at our Official ASUS North America Support twitter at AsusHelpUS. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Please copy a link to this post as a reference.
Thank you for choosing ASUS.
Best Regards,
Joan
ASUS Customer Loyalty US Support
Malfunctioning Webcam
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This computer was delivered on 20th November 2020. I have been having webcam issues since late December. Sometimes the computer does not detect a webcam and sometimes it works but with a glitchy line across the video image. I am very disappointed because I need my computer for online classes(I am a teacher) and the window to return it to Best Buy is gone. I never expected such a problem with Asus.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Debbie,
We are extremely sorry the device the webcam is not working and for the inconvenience, this has caused you. This model undergoes intensive quality control testing and final inspection for both hardware and software. ASUS provides a warranty for the unit in order to fix or repair any isolated issue. This information will be passed on to our development team. Please allow us to make your experience better.
We truly appreciate your feedback. If you wish to discuss this issue further, please don't hesitate to contact us via email: customerloyalty@asus.com and provide this link for reference or contact our general support at https://www.asus.com/us/support. Our customer loyalty department is dedicated to bringing a resolution to all issues related to our products.
Thank you for choosing ASUS!
Best Regards,
Lamoya
ASUS Customer Loyalty US Support
Subpar graphics for price
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I would rather pay 300 dollars more and max any game on steam than play with potato graphics from this laptop
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Jamal,
We appreciate you sharing your feedback on this model. We're sorry to hear about the unfortunate experience you're having with this model. Please allow us to make your experience with ASUS a better one. We do value our customers and take negative customer service experience very seriously. This is not the quality of service expected from ASUS. We do stand behind our product and we continuously strive to improve our approach and processes in order to achieve customer service excellence.
For more information, you can reach out to us at our Official ASUS North America Support twitter at AsusHelpUS. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Please copy a link to this post as a reference.
Thank you for choosing ASUS.
Best Regards,
Joan
ASUS Customer Loyalty US Support
overpriced, loud fans
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Overpriced, I would skip this one. Its pretty loud fans
No, I would not recommend this to a friendnot the best
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.eh, power is not there and handling from best buy took forever.
No, I would not recommend this to a friendAvoid this Laptop at all Costs
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very disappointing product from ASUS. Laptop would crash after loading STEAM requiring a total system reset. Exchanged it for another one only to find that the replacement had the same issue. Hard to call something a "Gaming" machine when it can't run STEAM. Avoid this product
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Valued Customer,
I'm truly sorry to hear that the laptop crashes while running stream, this must be frustrating. Are you getting a blue screen with an error code? Are you able to play other games? You can explain to me further at customerloyalty@asus.com and provide this link for reference. I'll do my best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels.
Thank you for choosing ASUS!
Best Regards,
Jamalie,
ASUS Customer Loyalty US Support
letdown
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.received this "LIKE NEW" CERTIFIED laptop was a a good price. waited 2 weeks to get it from Georga... so stoked to get a new laptop it arrived went to start it up. Not a single key on the keyboard worked.......super bumbed. I cannot say the laptop is good or bad due to obvious reasons.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Valued Customer,
We are truly sorry the device keyboard is not working and for the inconvenience this has caused you. This model undergoes intensive quality control testing and final inspection for both hardware and software. ASUS provides a warranty for the unit in order to fix or repair any isolated issue. This information will be passed on to our development team. Please allow us to make your experience better.
We are recommending having the unit sent in for servicing. You can have the Return Merchandise Authorization (RMA) created Online by visiting our support page and selecting "service and repair", below that option please select "Create Online RMA." You also have the option to contact us directly, and we will create the RMA for you. For further assistance or if you would like to discuss this matter further, please reach out to our customer support team.
Thank you for choosing ASUS!
Best Regards,
Lamoya
ASUS Customer Loyalty US Support
Know the limitations before you buy.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The screen turns off for a couple of seconds every time you connect or disconnect power cord. Did searches and some people suggested changing the display settings, but nothing worked. Took it to BB Geek Squad and they just said it's "expected behavior" and returned it.
No, I would not recommend this to a friendDONT DO IT!
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I recommend the Nitro 15 far more than this trash. It literally is a new laptop I got to replace my Nitro 15 and it is so slow! Opening programs takes about 10 clicks to pull up no joke! I am not sure if its a faulty laptop I received or if its all of them but wow man! TRASH!
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Mark,
Thank you for bringing this to our attention and I certainly understand your frustration. For improved performance, please make sure you’ve updated your drivers to their latest version, you can update your drivers via Armory crate in your settings tab. If the issues persist, feel free to contact me if you have any technical or general questions. You can reach me at cl-adrian@asus.com. Your case for reference is N2101034299.
Thank you for choosing ASUS!
Best Regards,
Adrian
ASUS Customer Loyalty – US Support
Very disappointed
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased this laptop in April 2021 (17 months ago) and am now needing to pay $600 for the motherboard to be replaced. A laptop this expensive should not have its motherboard last only 17 months.
No, I would not recommend this to a friendDefective
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Opened it up Christmas morning and would not connect to the WiFi. Spent hours trying to figure it out just to be informed the wifi adapter is probably bad. I will be returning it in the morning
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear momoftwo,
I'm sorry to hear that this machine was unable to connect to Wi-Fi. This is absolutely not the kind of Christmas morning experience that we want any of our customers to have. I understand that you have returned the unit, however I will forward your feedback to the Product team for review. If you have any general or technical questions, please email me at [email protected] and include case #N2012082226 for reference.
Thank you for choosing ASUS!
Best regards,
Lane
ASUS Customer Loyalty – US Support
Maybe I got a dud???
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Bought for my son as Christmas gift. Lasted 3 months before the display went out. Disappointed. Grateful is was still under warranty and Best Buy handled the repair.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Valued Customer,
It's unfortunate to hear that the display went out. This is absolutely not the kind of experience we want any of our customers to have. We are happy to know that your reseller handled the repair, and we do hope that there will be no continued issues. If you have any technical concerns,
feel free to reach out to me at customerloyalty@asus.com and provide this link for reference. I'll do my best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels.
Thank you for choosing ASUS!
Best Regards,
Jamalie,
ASUS Customer Loyalty US Support
Conflicting GPU
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bad quality, the rgb app is trashy, the intel GPU keeps conflicting with the dedicated GPU and the overall performance is pretty bad due to it.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Gabe,
We are terribly sorry for the issue you're experiencing with the device and for the inconvenience this has caused you. This model undergoes intensive quality control testing and final inspection for both hardware and software. ASUS provides a warranty for the unit in order to fix or repair any isolated issue. This information will be passed on to our development team. Please allow us to make your experience better.
We truly appreciate your feedback. If you wish to discuss this issue further, please don't hesitate to contact us via email: customerloyalty@asus.com and provide this link for reference or contact our general support at https://www.asus.com/us/support. Our customer loyalty department is dedicated to bringing a resolution to all issues related to our products.
Thank you for choosing ASUS!
Best Regards,
Lamoya
ASUS Customer Loyalty US Support