Customer Ratings & Reviews
- Model:
- VG249Q1A
- SKU:
- 6536431
Rating by feature
- Display Quality
Rating 4.8 out of 5 stars
- Ease of Use
Rating 4.8 out of 5 stars
- Features
Rating 4.7 out of 5 stars
Customers are saying
Customers are satisfied with the picture quality, refresh rate, and price of the TUF Gaming monitor. Many also praised the monitor's performance and vibrant colors, finding it easy to set up and use. However, some customers noted that the speakers could be improved, and a few had issues with the stand.
This summary was generated by AI based on customer reviews.
Good Monitor
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I would buy this again. The graphics are really good!
I would recommend this to a friendGamer
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought it for my 11 year old son and he loves it .
I would recommend this to a friendGood size for gaming
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Also purchased this screen to go along with his new gaming computer
I would recommend this to a friendPc monitor
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Just got the monitor for Black Friday the graphics are nice
I would recommend this to a friendOk
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Ok. ………….???????????????????????????????????
I would recommend this to a friendGood buy
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Perfect size for my desk and picture quality is great
I would recommend this to a friendgave up oc for 165
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.tis ok but have to oc for 165 v sad have to oc :((
I would recommend this to a friendDisplay Out Issues
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have had this monitor for about 2 months and twice already, I am having blank display problems. I purchased from best buy out of emergency but no more. ASUS no more, either. I should not be having issues within 2 months of purchase. I had DELL monitor before this and I have had ZERO issues with that monitor before it gave out after many years. Very unhappy purchase and I do not want to go through all the loops of trying to get it replaced, that is also a hectic hassle itself. Not a good purchase and I thought the display would be glossy but it's matte. Also the height is not adjustable, I thought it would be, you can only tilt it.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Skyejin,
We sincerely apologize for the display issue you've faced with the monitor and the inconvenience caused. This is not the kind of quality to expect from ASUS products and it's not the norm. All ASUS products undergo intensive quality control, testing, and inspections. What you've experienced was not intentional or representative of our brand. Customer satisfaction is our top priority, and we strive to make every purchase enjoyable. Please allow us to make your experience with ASUS a better one.
We recommend following the steps in the FAQ below to troubleshoot the issue. In the event the issue persists, please contact our support team at https://www.asus.com/us/support/CallUs for further assistance.
We do stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at customerloyalty@asus.com and include the case number "N2312003916-0002" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
https://www.asus.com/support/faq/1013113/
Great but not great
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Its a good product but in my opinion its too small and dark which makes it very uncomfortable to look at. I would only recommend if you are new to pc.
I would recommend this to a friendBrand response from ASUS Answers
Posted .Dear Tarik S,
Thank you for sharing your feedback on the monitor. We understand that the the design of the product did not meet your full expectations and we sincerely apologize for that as we do understand your concerns. At ASUS, we take quality control, testing, and inspections seriously to ensure our products meet high standards. Customer satisfaction is our top priority, and we strive to make every purchase enjoyable. We will forward your feedback to our Product team for review.
Please allow us to make your experience with ASUS a better one. To troubleshoot the display issue described, we recommend following the steps in the FAQ below. Should the issue persist, we recommend contacting our support team at https://www.asus.com/us/support/CallUs to investigate the problem further or assistance with getting the device repaired.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at customerloyalty@asus.com and include the case number "N2308022076-0008" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
https://www.asus.com/support/FAQ/1013113/
Didn’t Receive Item
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This review is not for the monitor because I didn’t receive it. Apparently it was damaged in shipment. I was told it would be refunded in 5 business days to my original payment method. At time of review, it’s been over 10 business days and still no refund! This is my first purchase with Best Buy and I would not recommend them or purchase from them again.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Steph ,
We are sorry to hear that you did not receive your unit. We would recommend that you reach out to best buy support so they can provide you with more information. We do stand behind our product and we continuously strive to improve our approach and processes in order to achieve customer service excellence. For more information send us an email at customerloyalty@asus.com and provide the link of this review for reference. We’ll do our best to provide a quick resolution to your case. Please refer to this case number (N2310011581-0002) for us to better assist you.
Your feedback is important as it helps with improvements to ASUS Support channels.
Thank you for choosing ASUS.
Best Regards,
Schottky
ASUS Customer Loyalty US Support
Unable to adjust height
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The monitor is good but you cannot adjust the height of the monitor which is why it got 3 stars
I would recommend this to a friendBrand response from ASUS Answers
Posted .Dear Jimmy,
We regret to learn that you are having issues assembling the accessory. We do stand behind our product, and we continuously strive to improve our approach and processes in order to achieve customer service excellence. Please follow the link below in our manual. If all steps have been completed, please reach out to us by email at customerloyalty@asus.com and provide the link to this review for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important, as it helps with improvements to ASUS support channels. Please refer to this case number (N2308022076-0007).
Thank you for choosing ASUS.
Best Regards,
Schottky
ASUS Customer Loyalty US Support
Manual https://dlcdnets.asus.com/pub/ASUS/LCD%20Monitors/VG249Q1A/ASUS_VG249Q1A_English_UG.pdf?model=VG249Q1A
Could be better could be worse
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good monitor if it wasn’t for the lackluster color/constant yellow hue.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Thomas J,
Our sincere apologies for the display problem you have had with the monitor and the inconvenience this has caused you. This is not the kind of quality to expect from ASUS products and it's not the norm. All ASUS products undergo intensive quality control, testing, and inspections. What you've experienced was not intentional or representative of our brand. Customer satisfaction is our top priority, and we strive to make every purchase enjoyable. Please allow us to make your experience with ASUS a better one.
To troubleshoot the issue described, we recommend following the steps in the FAQ below. Should the issue persist, we recommend contacting our support team at https://www.asus.com/us/support/CallUs to investigate the problem further or assistance with getting the device repaired.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. If you require further assistance, please email us at customerloyalty@asus.com and include the case number "N2308022076-0004" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
https://www.asus.com/support/FAQ/1013113/
Not a good experience
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It advertises 165hz but when I use the display port it maxes out at 143.86hz, if I wanted a 144hz monitor I would’ve bought one. Also was delayed 3 days in a row after waiting a week so not the best delivery service.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Gina,
We are sorry to hear that you received an incorrect product that was advertised. We would recommend that you reach out to Best Buy Support so they can provide you with more information. We do stand behind our product, and we continuously strive to improve our approach and processes in order to achieve customer service excellence. For more information, send us an email at customerloyalty@asus.com and provide the link to this review for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS support channels. Please refer to this case number (N2312003916-0001) for us to better assist you. Thank you for choosing ASUS!
Best Regards,
Schottky
ASUS Customer Loyalty US Support
Don’t buy this monitor
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Absolutely horrible monitor. Won’t let me upload a photo for it but after day 17 of having it it crapped out and the screen turned to this colorful static. And apparently they have a 15 day return and exchange policy. I’m hoping to go in a talk to a manager to see if they’ll help me out. I’ll be updating my review after the fact.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Dillon T,
We sincerely apologize for the display issue you've faced with the monitor and the inconvenience caused. This is not the kind of quality to expect from ASUS products and it's not the norm. All ASUS products undergo intensive quality control, testing, and inspections. What you've experienced was not intentional or representative of our brand. Customer satisfaction is our top priority, and we strive to make every purchase enjoyable. The decision to make a purchase can be an important one, and we want to ensure that our customers receive the best products and services. Please allow us to make your experience with ASUS a better one.
To troubleshoot the issue described, we recommend following the steps in the FAQ below. Should the issue persist, please contact our support team at https://www.asus.com/us/support/CallUs to investigate the problem further or assistance with getting the device repaired.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at customerloyalty@asus.com and include the case number "N2310011581-0004" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
https://www.asus.com/support/faq/1013113/
Do not buy this monitor.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Terrible monitor. Has given nothing but issues.only found out after return window closed it is a known issue of not being able to connect.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear RobertB,
We regret to learn that you are experiencing issues. We do stand behind our product, and we continuously strive to improve our approach and processes in order to achieve customer service excellence. Please follow the troubleshooting steps in our FAQ below. If all steps have been completed, please reach out to us by email at customerloyalty@asus.com and provide the link to this review for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS support channels. Please refer to this case number (N2310011581-0003).
Thank you for choosing ASUS.
Best Regards,
Schottky
ASUS Customer Loyalty US Support
https://www.asus.com/support/FAQ/1013113/
Yes
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Yes, 10 out of 10 would recommend cause it is good.
I would recommend this to a friendBrand response from ASUS Answers
Posted .Dear Jayson G,
We are happy to hear that you are pleased with the TUF Gaming Monitor. At ASUS, we take quality control, testing, and inspections seriously to ensure our products meet high standards. It is our hope that the device continues to operate normally and that you enjoy using it.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. If you require any further assistance, please email us at customerloyalty@asus.com and include the case number "N2310011581-0008" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
Not for Playstation
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Did not work with PS5, only worked for PC. Had lines across the screen.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Katie,
We sincerely apologize for the issues you've faced with the Gaming Monitor and the inconvenience caused. This is not the kind of quality to expect from ASUS products and it's not the norm. At ASUS, we take quality control, testing, and inspections seriously to ensure our products meet high standards. What you've experienced was not intentional or representative of our brand. The decision to make a purchase can be an important one, and we want to ensure that our customers receive the best products and services. We understand the impression this may have created and we hope this will not be a long-term lasting impression as you have chosen ASUS as a trusted brand for excellence. Providing our customers with a high level of satisfaction is our top priority, and we'll forward your feedback to our Product Team for review.
Please allow us to make your experience with ASUS a better one. To troubleshoot the display issue described, we recommend following the steps in the FAQ below. Should the issue persist, please contact our support team at https://www.asus.com/us/support/CallUs to further investigate the problem or assist with repairing the device.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at customerloyalty@asus.com and include the case number "N2310011581-0007" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
https://www.asus.com/support/faq/1013113/
Monitor review
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.monitor was only 144 hz not 165.Scam, waste of my time more
No, I would not recommend this to a friend- Cons mentioned:Speakers
24" 165 Hz 1080p for under $200? Absolute bargain!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I've owned this monitor for 8 months now, and I can honestly say that this is an amazing deal. Pros: --It has a pretty robust stand so you wont have any issues with wobbling unless your desk is all wonky. --It's very sleek and pretty, but it doesn't scream "gaming monitor" so it can easily be used in a professional setting. --Colors are nice and vibrant. --Screen brightness is perfect unless the sun is right in your eyes. --Easy to clean. Cons: --Onboard speakers could be better, but to the average consumer, they'll perform just fine. --Pixel response time is a bit low, so reading things while they're moving is a bit difficult. This monitor is a 9/10 for me and I'll be adding another one to my setup soon.
I would recommend this to a friend Great monitor
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Good product. There's a bit of tweaking required in the onboard monitor settings to get the refresh rate to 165hz (don't forget to change refresh rate in windows settings) but other than that it works great, looks great and you can download the asus monitor software to control the brightness and other settings directly from your desktop.
I would recommend this to a friend