Customer Ratings & Reviews
- Model:
- VG249Q3A
- SKU:
- 10115450
Rating by feature
- Display Quality
Rating 4.7 out of 5 stars
- Ease of Use
Rating 4.8 out of 5 stars
- Features
Rating 4.6 out of 5 stars
to a friend
Good screen
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great monitor but but adjustable so sits a bit low for my preference
I would recommend this to a friendWaste of Money!
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Worked great for a while. But then in less than a year of minimal use, it stopped working. No longer detects signal from my PS5 or any other device. Switched up the HDMI cables, nothing.
No, I would not recommend this to a friendBad location of the monitor adjustment controls
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Nice picture , but to hard to use the monitor adjustment controls on the back of this screen.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear SteveW,
Thank you for your comment.
We appreciate your feedback. Information coming from valuable customers, like you, will help us improve our future product offerings. Should you need further assistance with the product, please email me at cl-rodel@asus.com and I would be more than happy to help. Or you are most welcome to call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent from the link: https://www.asus.com/us/support/article/1135/.
Thank you for choosing an ASUS product.
Regards,
Rodel
ASUS Customer Loyalty
Different colors and firmware versions
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I ordered 2 of the same monitor one came with a more of a red tome the other came with a blue tone and their on different firmware versions idk if you can uodate them manually or what but that kinda sucks
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Elias,
We sincerely apologize for the issues you've faced with the monitor and for the inconvenience caused. This is not the kind of quality to expect from ASUS products and it's not the norm. At ASUS, we take quality control, testing, and inspections seriously to ensure our products meet high standards. We understand the impression this may have created and we hope this will not be a long-term lasting impression as you have chosen ASUS as a trusted brand for excellence. Please allow us to make your experience with ASUS a better one.
To troubleshoot the display and firmware issues described, we recommend following the steps in the FAQ below. Should the issue persist, please contact our support team at https://www.asus.com/us/support/CallUs to further investigate the problem.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at customerloyalty@asus.com and include the case number "N2403042315-0006" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
https://www.asus.com/support/faq/1013113/
https://www.asus.com/us/support/faq/1041883/
Monitor
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Monitor was ok but the colors looked kind of dark and the contrast hurt my eyes
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear LLKK,
Thank you for sharing your comments regarding the ASUS TUF Gaming Monitor. We understand that it didn't meet your full expectations, and we sincerely apologize for that as we do understand your concerns. Your feedback is greatly appreciated and will be passed to our Product Team for review.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. If you require any further assistance, please email us at customerloyalty@asus.com and include the case number "N2403042315-0011" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
NOT height adjustable. Best Buy(not ASUS) is lying
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this monitor specifically because the full specs on Best Buy said that it had a height adjustable stand. It does not. The ASUS website has the correct information, so make sure to do your research when buying. It's a good monitor but beware that Best Buy is not above lying about product attributes.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Cmasnow,
Please accept our sincere apologies for the error in the monitor specifications listed on the reseller's website. This feedback will be forwarded to our team for corrections to be made.
We stand behind our products and we continuously strive to improve our products and processes to achieve customer service excellence. If you require any further assistance, please send us an email at customerloyalty@asus.com and include the case number "N2405021969-0003" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us, and it enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
Starter Monitor MAYBE
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Not a huge fan of this monitor. It’s tiny. It’s not as clear as it says. Also cannot get above 60hz. Maybe I got a bad one. All my other monitors with my PC, 240hz plus. Unsure how a 180hz can’t at least get that.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear BeardedGoat,
We sincerely apologize for the display issue you're experiencing with the TUF Gaming Monitor and for the inconvenience caused. To troubleshoot the issue described, we recommend following the steps in the FAQ below. Should the issue persist, please contact our support team at https://www.asus.com/us/support/CallUs to investigate the problem further.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at customerloyalty@asus.com and include the case number "N2405021969-0006" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
[LCD Monitor]Troubleshooting - Picture or Text blur／Display Position or Resolution not correct／Screen color is abnormal or random jitter/Display Flickers/line - https://www.asus.com/support/faq/1013113/
Average
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Ok monitor nothing special colors and brightness are not that good. You get what you pay for.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear LMF1,
Thank you for sharing your feedback on the Gaming Monitor. We understand that it didn't meet your full expectations, and we sincerely apologize for that as we do understand your concerns. At ASUS, we take quality control, testing, and inspections seriously to ensure our products meet high standards. Our goal is to ensure that our customers receive the best products and services when it comes to making their purchase decisions. Providing our customers with a high level of satisfaction is our top priority, and we'll forward your feedback to our team for review. If you require any further assistance, don't hesitate to get in touch with our support team at https://www.asus.com/us/support/CallUs.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at customerloyalty@asus.com and include the case number "N2403042315-0004" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
Monitor
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Stoped working after a couple months and dosnt work anymore
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Deee,
Thank you for sharing your experience with the ASUS VG249Q3A Gaming Monitor. We sincerely apologize that your monitor stopped working after only a couple of months. We regret the inconvenience this has caused.
To further investigate the issue and assist with repair options, we recommend contacting our support team directly at https://www.asus.com/us/support/callus/.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at customerloyalty@asus.com and include the case number "N2405021969-0014" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
Had to return twice!
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Ordered because it had amazing reviews. Sound started messing up within 2 weeks. After they tried to fix it 3 times, they let me just exchange it. Figured I just got a defected one. Well turned on my new one and the sound isn't working at all. It also won't let us update the audio drive at all. Even after uninstalling it. Not sure if all models made from Nov. 2024 is defective or just the 2 I got. Will be returning AGAIN, but for a new brand this time.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Sage,
We sincerely apologize for the sound issue you've faced with the ASUS TUF Gaming Monitor and for the inconvenience caused. What you've experienced was not intentional or representative of our brand. Our top priority is providing our customers with high-quality products, and we'll forward your feedback to our team for review.
Although you returned the device, we do stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. If you require any further assistance, please email us at customerloyalty@asus.com and include the case number "N2405021969-0009" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us, and it enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
I got a dud
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Get loud constant static randomly while working and nothing fixes it.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear TianaC,
Thank you for sharing your experience with the ASUS VG249Q3A Gaming Monitor. We are sorry to hear about the loud static issue you have encountered, and we sincerely apologize for the inconvenience this has caused.
To further investigate and resolve this matter, we kindly advise you to contact our ASUS Support team directly at https://www.asus.com/us/support/callus/. Our specialists will be able to provide detailed assistance and guide you through the next steps.
We stand behind our product and we continuously strive to improve our products and processes in order to achieve customer service excellence. For more information, send us an email at customerloyalty@asus.com and provide the case number "N2405021969-0013" for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
So
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This computer is not useful. I will not recommend it .
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Canchang K,
We sincerely apologize for the issues you've faced with the Gaming Monitor and for the inconvenience caused. At ASUS, we take quality control, testing, and inspections seriously to ensure our products meet high standards. What you've experienced was not intentional. The decision to make a purchase can be an important one, and we want to ensure that our customers receive the best products and services. We understand the impression this may have created and we hope this will not be a long-term lasting impression as you have chosen ASUS as a trusted brand for excellence. Please allow us to make your experience with ASUS a better one.
To further investigate the problems you're experiencing, we recommend contacting our support team at https://www.asus.com/us/support/CallUs.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at customerloyalty@asus.com and include the case number "N2403042315-0003" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
I wish I got it
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I never even got the item and I’ve been getting thrown in a loop to get another one or repaid it’s ridiculous
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Gage W,
We're sorry to hear that you haven't received the product and we apologize for the inconvenience caused. To further investigate this issue, we recommend contacting Best Buy's customer service at 1-888-237-8289.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. If you require further assistance, email us at customerloyalty@asus.com and include the case number "N2405021969-0005" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
Excellent Value Gaming Monitor
|Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I got my Asus TUF VG249Q3A Gaming monitor last week and after enjoying the lovely visuals I was reminded the cost of this screen is less than the first PC monitor I bought three decades ago and of course it’s night and day difference in quality. Also the most recent game I bought which I have been playing on this screen is roughly 6500x larger than the first hard drive I ever bought. It really is incredible how things have changed. What really got me thinking about this in how these newer screens are getting into territory where I can no longer tell things are refreshing faster and faster by looking at it. This monitor offers a 180Hz refresh rate with a max resolution of 1920 x 1080 on a 23.8” screen. Combine this with the 1 ms response time and the result is a gorgeous screen capable of handling any action thrown its way with no noticeable tearing or lagging. Colors are crisp and really pop. I wanted this screen to be used both as my 3rd screen for when I am working on my PC and as my gaming screen to use at night. I usually use a larger screen to game but my PC is in the living room and wanted less light pollution in the room so my girlfriend can watch TV with no distractions from me and my gaming. I also needed a screen with a display port input. Which not only does this monitor offer but the ports are clearly marked which I have learned to appreciate after have one that inexplicably did not. I also appreciate how easy it is to adjust the setting on this monitor as well as the power saving mode. This monitor has been wonderful and is exactly what I was hoping it would be. Well maybe a better base as this one cannot be adjusted up and down, but I’ll survive. Also the speakers are pretty average at best, but I’m guessing most gamers are like me and use separate high quality speakers so not an issue at all. All in all I think this is a nice affordable option for high frame rate gaming. It looks amazing and has a very reasonable cost. If I had a friend looking for gaming screen in this price range, I would absolutely recommend it!
I would recommend this to a friendGreat gaming monitor with adjustment settings
|Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.he ASUS - TUF Gaming Monitor is quickly becoming one of my favorite gaming monitors. It has a 23.8" IPS FHD 1080P Display with 180Hz, 1ms, and FreeSync. The product comes well packaged and easy to assemble. It comes with a Quick Start guide with a printed QR code that will take you to their website so you can download the full product manual. The Quick Start guide shows how to assemble the stand to the monitor, as well as the manual. However, I was able to assemble it without them because it’s very similar to most other monitor stands. I like how it comes with 4 screw holes so that you can connect the monitor to your own 3rd party versa mount or stand, which I plan on doing. The included monitor stand cannot be adjusted up or down in height, but you can adjust the tilt angel of the screen. The screw holes are covered by rubber plugs that can be easily removed. The back of the monitor has 6 control buttons. They’re used for Power On/Off, switching to between video presets, and various settings that can be customized or adjusted to your liking. You can enable overclocking, adjust the refresh rate, etc. The monitor has 2 HDMI ports, 1 Display Port, and 1 headphone jack. The headphone jack is useful for plugging in external speakers or headphones. The monitor also has its own built in speakers. This can come in handy for desktop systems that don’t have speakers, which will allow you to use the speakers on the monitor. They’re not HD quality speakers, but they’ll get the job done. The screen has great detail and it also has a matte finish which helps reduce light glare. Overall, I’m really enjoying this monitor and hope to get years of great use from it while playing high quality games and other tasks.
I would recommend this to a friendGreat graohics
|Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.My son is enjoying this Asus -TUF gaming 23.8 inch ips FHD 1080P gaming monitor. This monitor is a good starter size for him and fits perfectly on his his desk. With all the sunlight that comes through the area, this monitor doesnt glare and the screen isnt dark. It shows a gorgeous vibrant picture. My son loves playing roblox and fortnite on this monitor. The graphics are amazing and great for gaming. It has built in speakers which we love because our previous monitor didnt have that. The sound is clear and loud. I love that i am able to also connect the dvd player for my younger ones to watch a movie on. It has hdmi ports. Setup was pretty simple for us as well already had a gaming system set up so all i had to do was swap out my monitors. The base is sturdy, which is great in case someone knocks the desk. We havent had any issues with lagging. We have it connected to our tmobile hkme internet and havent had any issues with games being slow, distorted, or freezing. Overall its a great gaming monitor for my boys to play roblox, minecraft, and fortnite on.
I would recommend this to a friendDO NOT BUY FROM BEAT BUY,
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Asus monitor - buying from Best Buy Ordered 2 monitors, one was damaged in shipping. calling BestBuy, the send me a label to send it back for replacement. the next day they cancelled the replacement, kept the monitor, and kept my money. NEVER BUY FROM BEST BUY, NOT AN HONEST COMANY.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Eitan D,
We are sorry to hear that the device was damaged during shipping and that you are having difficulty obtaining a replacement. This is not the kind of experience we want our customers to have with our resellers. To further investigate this problem, we recommended contacting Best Buy customer service at 1-888-237-8289.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. If you require any further assistance, email us at customerloyalty@asus.com and include the case number "N2405021969-0004" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
Lovely Gaming Monitor
|Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Summary ------------ Beautiful monitor with 1920x1080 Full HD monitor with 180HZ refresh rate. Low motion blur and AMD free sync. Had HDMI 2.0 port and display ports. Nice tilt and swivel for comfort. Great buy for the price Pros ------ 1. 180 Hz refresh rate. 2. Full HD 3. Multiple inputs (2x HDMI 2.0 ports and Display port) 4. AMD Freesync Cons ------ 1. Could be a larger size for the price Details --------- SETUP - Plug and Play! HDMI 2.0 port helps with connecting the computer. It also has a Display port.. USE - Beautiful colors, full HD and has a 180hz refresh rate. It has extremely low blur. Adaptive Sync works very well . Download the displaywidget center app tp control monitor setting using a mouse. ASUS GameVisual Technology has seven pre-set display modes . This feature can be easily accessed through a hotkey or the on-screen display settings menu Low light blur can be controlled through the app which is a cool feature. The tilt feature works well depending on the height of your seat and the table. For the price, this is a beautiful monitor - good buy
I would recommend this to a friendHorrible
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This screen is absolutely horrible. It broke almost immediately.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Pissedustomer,
Thank you for your comment.
We certainly understand your disappointment and the inconvenience this may have caused. All ASUS products undergo intensive quality control testing and inspections, and are built to last. The monitor breaking immediatelyis a random problem. Ensure your are using a compatible and working video cable and your PC meets the system requirements of this monitor. If these steps were performed to no avail, we recommend you send the product in for service to determine if this is a hardware issue so this may be resolved immediately. An RMA number is required to send it in for service. For RMA details, please go to: https://www.asus.com/us/support/article/818/. If you need more information or further assistance with the warranty for the product, please email me at cl-rodel@asus.com and I would be more than happy to help. Or you are most welcome to call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent from the link: https://www.asus.com/us/support/article/1135/.
Thank you for choosing an ASUS product.
Regards,
Rodel
ASUS Customer Loyalty
Decent monitor but missing equipment.
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Is a good monitor but didnt come with the direct port cable.
I would recommend this to a friendBrand response from ASUS Answers
Posted .Dear Alex,
We're sorry to hear that you didn't receive the direct port cable with the monitor. This is not the experience we want our customers to have with ASUS. We understand that purchases can be an important decision and we want to ensure that our customers are receiving the best products and services. On behalf of ASUS and the reseller, we sincerely apologize. We understand the importance of customer satisfaction, and we will do our best to ensure that this does not happen again in the future.
To obtain the missing cable, we recommend contacting the place of purchase. Please rest assured that if you are unable to gain resolution when contacting the place of purchase, we will be glad to provide further assistance.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at customerloyalty@asus.com and include the case number "N2405030821-0001" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support