Customer Ratings & Reviews
- Model:
- VG249Q3A
- SKU:
- 12304459
Rating by feature
- Display Quality
Rating 4.7 out of 5 stars
- Ease of Use
Rating 4.8 out of 5 stars
- Features
Rating 4.6 out of 5 stars
to a friend
Defective product.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Screen hand lines threw it right from the first plug in. Defective out of the box. Returned the item and went with another brand.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Rathman22,
Thank you for sharing your experience with the ASUS VG249Q3A Gaming Monitor. We are very sorry to learn that the unit was defective out of the box and displayed screen lines from the first use, leading to your decision to return it and choose another brand. We sincerely apologize for the inconvenience this has caused. Your feedback will be passed along to our product team for further review.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. If you require any further assistance, please email us at customerloyalty@asus.com and include the case number "N2405021969-0012" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us, and it enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
Gaming Monitor
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great suggestion for a monitor by the Salesman. As well as finding the correct connectors.
I would recommend this to a friendTuf Monitor
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great monitor display currently using it with xbox but planning to upgrade soon
I would recommend this to a friendNice monitor
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Nice 1080p monitor. Has good speeds and nice settings where you can set the crosshair
I would recommend this to a friendGreat monitor!
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.So happy with the purchase. It’s a great start for a beginner gamer!
I would recommend this to a friendPerfect starting monitor
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.A good starting monitor. Will be better if you buy display port.
I would recommend this to a friendAmazing
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Loved the functionality and graphic capabilities runs great with my ps5
I would recommend this to a friendDevinW
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This monitor works great! I use it as a second monitor for gaming!
I would recommend this to a friendTUF 23.8
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This was a good purchase with a great value add deal!
I would recommend this to a friendpretty good
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.pretty good monitor but randomly shut off on me and never turned back on
I would recommend this to a friendBrand response from ASUS Answers
Posted .Dear Yrdrew,
We're sorry to hear that the TUF Gaming Monitor is unable to power on and we apologize for the inconvenience caused. This is not the kind of quality to expect from our products and it's not the norm. At ASUS, we take quality control, testing, and inspections seriously to ensure our products meet high standards. We understand the impression this may have created and we hope this will not be a long-term lasting impression as you have chosen ASUS as a trusted brand for excellence. Please allow us to make your experience with ASUS a better one.
To troubleshoot the issue described, we recommend following the steps in the FAQ below. Should the issue persist, please contact our support team at https://www.asus.com/us/support/CallUs to further investigate the problem or assist with repairing the device.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at customerloyalty@asus.com and include the case number "N2403042315-0007" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
https://www.asus.com/in/support/faq/1012723/
Arrival wasn’t good.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this monitor proud and happy since it was a huge improvement to my old one. Unfortunately I was sent a broken monitor with the back popping out. I tried popping it back in place but would always come back out. Was looking forward to it but had to return it since it arrives damage. If it came new, it would’ve been a great monitor with good HRZ and FPS and good size.
I would recommend this to a friendBrand response from ASUS Answers
Posted .Dear Fred Taylor,
We regret to hear that you've received a defective product and for the inconvenience caused. On behalf of ASUS and the reseller, we sincerely apologize. This is not the quality of products or services we aim to provide. At ASUS, we take quality control, testing, and inspections seriously to ensure our products meet high standards. What you've experienced was not intentional or representative of our brand. The decision to make a purchase can be important, and we want to ensure that our customers receive the best products and services. We understand the impression this may have created and we hope this will not be a long-term lasting impression as you have chosen ASUS as a trusted brand for excellence. As a result, we will do everything to ensure that this does not happen again.
If you are still within the return window, we recommend contacting the place of purchase for an exchange or return. Please rest assured that if you cannot gain resolution when contacting the place of purchase, we will be glad to provide further assistance.
We do stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at customerloyalty@asus.com and include the case number "N2403042315-0005" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
Great deal
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased this for my son and he loves it! Great buy
I would recommend this to a friendPerfect monitor
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.No issues so far, bought 2 weeks ago super clear graphics 10/10
I would recommend this to a friendGood monitor
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great product i recommend getting it and seeing yourself
I would recommend this to a friendGreat
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Such a great monitor and love that it has speakers
I would recommend this to a friendGaming
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good for gaming...which is why I purchased it! Good buy
I would recommend this to a friendDope
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Super dope easy to use and I would recommend this.
I would recommend this to a friendGaming
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great screen for gaming really recommended For gaming
I would recommend this to a friend(WAS) All good
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Was all good until 10/26/24 now display port does not send a signal.
No, I would not recommend this to a friendAlright
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Complicated pick up proccess, monitor came with a dead pixel.
I would recommend this to a friendBrand response from ASUS Answers
Posted .Dear Salvador S,
Thank you for your feedback on the ASUS VG249Q3A Monitor. We're sorry to hear about the complications during pickup and the issue with the dead pixel. We understand how frustrating this can be and appreciate you bringing it to our attention.
To help resolve the pixel issue, we recommend reviewing the steps in the FAQ guide linked below. If the issue continues, please contact our support team at https://www.asus.com/us/support/CallUs so we can assist you further.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at customerloyalty@asus.com and include the case number "N2403042315-0015" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
[LCD Monitor]Troubleshooting - Picture or Text blur／Display Position or Resolution not correct／Screen color is abnormal or random jitter/Display Flickers/line/Dead pixel - https://www.asus.com/support/faq/1013113/