Customer Ratings & Reviews
- Model:
- VG249Q3A
- SKU:
- 12564122
Rating by feature
- Display Quality
Rating 4.7 out of 5 stars
- Ease of Use
Rating 4.8 out of 5 stars
- Features
Rating 4.6 out of 5 stars
to a friend
TUF 23.8
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This was a good purchase with a great value add deal!
I would recommend this to a friendPerfect monitor
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.No issues so far, bought 2 weeks ago super clear graphics 10/10
I would recommend this to a friendGreat deal
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased this for my son and he loves it! Great buy
I would recommend this to a friendpretty good
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.pretty good monitor but randomly shut off on me and never turned back on
I would recommend this to a friendBrand response from ASUS Answers
Posted .Dear Yrdrew,
We're sorry to hear that the TUF Gaming Monitor is unable to power on and we apologize for the inconvenience caused. This is not the kind of quality to expect from our products and it's not the norm. At ASUS, we take quality control, testing, and inspections seriously to ensure our products meet high standards. We understand the impression this may have created and we hope this will not be a long-term lasting impression as you have chosen ASUS as a trusted brand for excellence. Please allow us to make your experience with ASUS a better one.
To troubleshoot the issue described, we recommend following the steps in the FAQ below. Should the issue persist, please contact our support team at https://www.asus.com/us/support/CallUs to further investigate the problem or assist with repairing the device.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at customerloyalty@asus.com and include the case number "N2403042315-0007" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
https://www.asus.com/in/support/faq/1012723/
Arrival wasn’t good.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this monitor proud and happy since it was a huge improvement to my old one. Unfortunately I was sent a broken monitor with the back popping out. I tried popping it back in place but would always come back out. Was looking forward to it but had to return it since it arrives damage. If it came new, it would’ve been a great monitor with good HRZ and FPS and good size.
I would recommend this to a friendBrand response from ASUS Answers
Posted .Dear Fred Taylor,
We regret to hear that you've received a defective product and for the inconvenience caused. On behalf of ASUS and the reseller, we sincerely apologize. This is not the quality of products or services we aim to provide. At ASUS, we take quality control, testing, and inspections seriously to ensure our products meet high standards. What you've experienced was not intentional or representative of our brand. The decision to make a purchase can be important, and we want to ensure that our customers receive the best products and services. We understand the impression this may have created and we hope this will not be a long-term lasting impression as you have chosen ASUS as a trusted brand for excellence. As a result, we will do everything to ensure that this does not happen again.
If you are still within the return window, we recommend contacting the place of purchase for an exchange or return. Please rest assured that if you cannot gain resolution when contacting the place of purchase, we will be glad to provide further assistance.
We do stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at customerloyalty@asus.com and include the case number "N2403042315-0005" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
Good monitor
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great product i recommend getting it and seeing yourself
I would recommend this to a friendGreat
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Such a great monitor and love that it has speakers
I would recommend this to a friendGaming
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good for gaming...which is why I purchased it! Good buy
I would recommend this to a friendDope
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Super dope easy to use and I would recommend this.
I would recommend this to a friendGaming
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great screen for gaming really recommended For gaming
I would recommend this to a friendDon’t buy if you want to play new games
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Monitor is fine for low tier quality games. Terrible for anything else.
No, I would not recommend this to a friendDefective product.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Screen hand lines threw it right from the first plug in. Defective out of the box. Returned the item and went with another brand.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Rathman22,
Thank you for sharing your experience with the ASUS VG249Q3A Gaming Monitor. We are very sorry to learn that the unit was defective out of the box and displayed screen lines from the first use, leading to your decision to return it and choose another brand. We sincerely apologize for the inconvenience this has caused. Your feedback will be passed along to our product team for further review.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. If you require any further assistance, please email us at customerloyalty@asus.com and include the case number "N2405021969-0012" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us, and it enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
(WAS) All good
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Was all good until 10/26/24 now display port does not send a signal.
No, I would not recommend this to a friendGood second monitor
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought for son since he wanted to set up a second monitor. Good frames.
I would recommend this to a friendAlright
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Complicated pick up proccess, monitor came with a dead pixel.
I would recommend this to a friendBrand response from ASUS Answers
Posted .Dear Salvador S,
Thank you for your feedback on the ASUS VG249Q3A Monitor. We're sorry to hear about the complications during pickup and the issue with the dead pixel. We understand how frustrating this can be and appreciate you bringing it to our attention.
To help resolve the pixel issue, we recommend reviewing the steps in the FAQ guide linked below. If the issue continues, please contact our support team at https://www.asus.com/us/support/CallUs so we can assist you further.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at customerloyalty@asus.com and include the case number "N2403042315-0015" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
[LCD Monitor]Troubleshooting - Picture or Text blur／Display Position or Resolution not correct／Screen color is abnormal or random jitter/Display Flickers/line/Dead pixel - https://www.asus.com/support/faq/1013113/
Average monitor
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Nothing amazing. Average performing monitor, for a decent price.
I would recommend this to a friendBrand response from ASUS Answers
Posted .Dear Cool,
Thank you so much for the feedback. We are glad that you are happy with this product. We do stand behind our product, and we continuously strive to improve our approach and processes in order to achieve customer service excellence. Feel free to reach out to me at customerloyalty@asus.com and provide this link for reference. I'll do my best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS support channels. Please refer to this case number (N2403042315-0014) for us to better assist you. Thank you for choosing ASUS!
Best Regards,
Schottky,
ASUS Customer Loyalty US Support
Different colors and firmware versions
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I ordered 2 of the same monitor one came with a more of a red tome the other came with a blue tone and their on different firmware versions idk if you can uodate them manually or what but that kinda sucks
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Elias,
We sincerely apologize for the issues you've faced with the monitor and for the inconvenience caused. This is not the kind of quality to expect from ASUS products and it's not the norm. At ASUS, we take quality control, testing, and inspections seriously to ensure our products meet high standards. We understand the impression this may have created and we hope this will not be a long-term lasting impression as you have chosen ASUS as a trusted brand for excellence. Please allow us to make your experience with ASUS a better one.
To troubleshoot the display and firmware issues described, we recommend following the steps in the FAQ below. Should the issue persist, please contact our support team at https://www.asus.com/us/support/CallUs to further investigate the problem.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at customerloyalty@asus.com and include the case number "N2403042315-0006" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
https://www.asus.com/support/faq/1013113/
https://www.asus.com/us/support/faq/1041883/
Bad location of the monitor adjustment controls
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Nice picture , but to hard to use the monitor adjustment controls on the back of this screen.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear SteveW,
Thank you for your comment.
We appreciate your feedback. Information coming from valuable customers, like you, will help us improve our future product offerings. Should you need further assistance with the product, please email me at cl-rodel@asus.com and I would be more than happy to help. Or you are most welcome to call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent from the link: https://www.asus.com/us/support/article/1135/.
Thank you for choosing an ASUS product.
Regards,
Rodel
ASUS Customer Loyalty
Waste of Money!
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Worked great for a while. But then in less than a year of minimal use, it stopped working. No longer detects signal from my PS5 or any other device. Switched up the HDMI cables, nothing.
No, I would not recommend this to a friendNOT height adjustable. Best Buy(not ASUS) is lying
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this monitor specifically because the full specs on Best Buy said that it had a height adjustable stand. It does not. The ASUS website has the correct information, so make sure to do your research when buying. It's a good monitor but beware that Best Buy is not above lying about product attributes.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Cmasnow,
Please accept our sincere apologies for the error in the monitor specifications listed on the reseller's website. This feedback will be forwarded to our team for corrections to be made.
We stand behind our products and we continuously strive to improve our products and processes to achieve customer service excellence. If you require any further assistance, please send us an email at customerloyalty@asus.com and include the case number "N2405021969-0003" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us, and it enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support