Customer Ratings & Reviews
- Model:
- VG249Q3A
- SKU:
- 12564122
Rating by feature
- Display Quality
Rating 4.7 out of 5 stars
- Ease of Use
Rating 4.8 out of 5 stars
- Features
Rating 4.6 out of 5 stars
to a friend
Dope
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Super dope easy to use and I would recommend this.
I would recommend this to a friendGaming
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great screen for gaming really recommended For gaming
I would recommend this to a friend(WAS) All good
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Was all good until 10/26/24 now display port does not send a signal.
No, I would not recommend this to a friendGood second monitor
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought for son since he wanted to set up a second monitor. Good frames.
I would recommend this to a friendDefective product.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Screen hand lines threw it right from the first plug in. Defective out of the box. Returned the item and went with another brand.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Rathman22,
Thank you for sharing your experience with the ASUS VG249Q3A Gaming Monitor. We are very sorry to learn that the unit was defective out of the box and displayed screen lines from the first use, leading to your decision to return it and choose another brand. We sincerely apologize for the inconvenience this has caused. Your feedback will be passed along to our product team for further review.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. If you require any further assistance, please email us at customerloyalty@asus.com and include the case number "N2405021969-0012" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us, and it enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
Don’t buy if you want to play new games
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Monitor is fine for low tier quality games. Terrible for anything else.
No, I would not recommend this to a friendAlright
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Complicated pick up proccess, monitor came with a dead pixel.
I would recommend this to a friendBrand response from ASUS Answers
Posted .Dear Salvador S,
Thank you for your feedback on the ASUS VG249Q3A Monitor. We're sorry to hear about the complications during pickup and the issue with the dead pixel. We understand how frustrating this can be and appreciate you bringing it to our attention.
To help resolve the pixel issue, we recommend reviewing the steps in the FAQ guide linked below. If the issue continues, please contact our support team at https://www.asus.com/us/support/CallUs so we can assist you further.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at customerloyalty@asus.com and include the case number "N2403042315-0015" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
[LCD Monitor]Troubleshooting - Picture or Text blur／Display Position or Resolution not correct／Screen color is abnormal or random jitter/Display Flickers/line/Dead pixel - https://www.asus.com/support/faq/1013113/
Average monitor
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Nothing amazing. Average performing monitor, for a decent price.
I would recommend this to a friendBrand response from ASUS Answers
Posted .Dear Cool,
Thank you so much for the feedback. We are glad that you are happy with this product. We do stand behind our product, and we continuously strive to improve our approach and processes in order to achieve customer service excellence. Feel free to reach out to me at customerloyalty@asus.com and provide this link for reference. I'll do my best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS support channels. Please refer to this case number (N2403042315-0014) for us to better assist you. Thank you for choosing ASUS!
Best Regards,
Schottky,
ASUS Customer Loyalty US Support
Different colors and firmware versions
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I ordered 2 of the same monitor one came with a more of a red tome the other came with a blue tone and their on different firmware versions idk if you can uodate them manually or what but that kinda sucks
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Elias,
We sincerely apologize for the issues you've faced with the monitor and for the inconvenience caused. This is not the kind of quality to expect from ASUS products and it's not the norm. At ASUS, we take quality control, testing, and inspections seriously to ensure our products meet high standards. We understand the impression this may have created and we hope this will not be a long-term lasting impression as you have chosen ASUS as a trusted brand for excellence. Please allow us to make your experience with ASUS a better one.
To troubleshoot the display and firmware issues described, we recommend following the steps in the FAQ below. Should the issue persist, please contact our support team at https://www.asus.com/us/support/CallUs to further investigate the problem.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at customerloyalty@asus.com and include the case number "N2403042315-0006" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
https://www.asus.com/support/faq/1013113/
https://www.asus.com/us/support/faq/1041883/
NOT height adjustable. Best Buy(not ASUS) is lying
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this monitor specifically because the full specs on Best Buy said that it had a height adjustable stand. It does not. The ASUS website has the correct information, so make sure to do your research when buying. It's a good monitor but beware that Best Buy is not above lying about product attributes.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Cmasnow,
Please accept our sincere apologies for the error in the monitor specifications listed on the reseller's website. This feedback will be forwarded to our team for corrections to be made.
We stand behind our products and we continuously strive to improve our products and processes to achieve customer service excellence. If you require any further assistance, please send us an email at customerloyalty@asus.com and include the case number "N2405021969-0003" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us, and it enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
Bad location of the monitor adjustment controls
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Nice picture , but to hard to use the monitor adjustment controls on the back of this screen.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear SteveW,
Thank you for your comment.
We appreciate your feedback. Information coming from valuable customers, like you, will help us improve our future product offerings. Should you need further assistance with the product, please email me at cl-rodel@asus.com and I would be more than happy to help. Or you are most welcome to call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent from the link: https://www.asus.com/us/support/article/1135/.
Thank you for choosing an ASUS product.
Regards,
Rodel
ASUS Customer Loyalty
Starter Monitor MAYBE
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Not a huge fan of this monitor. It’s tiny. It’s not as clear as it says. Also cannot get above 60hz. Maybe I got a bad one. All my other monitors with my PC, 240hz plus. Unsure how a 180hz can’t at least get that.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear BeardedGoat,
We sincerely apologize for the display issue you're experiencing with the TUF Gaming Monitor and for the inconvenience caused. To troubleshoot the issue described, we recommend following the steps in the FAQ below. Should the issue persist, please contact our support team at https://www.asus.com/us/support/CallUs to investigate the problem further.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at customerloyalty@asus.com and include the case number "N2405021969-0006" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
[LCD Monitor]Troubleshooting - Picture or Text blur／Display Position or Resolution not correct／Screen color is abnormal or random jitter/Display Flickers/line - https://www.asus.com/support/faq/1013113/
Waste of Money!
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Worked great for a while. But then in less than a year of minimal use, it stopped working. No longer detects signal from my PS5 or any other device. Switched up the HDMI cables, nothing.
No, I would not recommend this to a friendHad to return twice!
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Ordered because it had amazing reviews. Sound started messing up within 2 weeks. After they tried to fix it 3 times, they let me just exchange it. Figured I just got a defected one. Well turned on my new one and the sound isn't working at all. It also won't let us update the audio drive at all. Even after uninstalling it. Not sure if all models made from Nov. 2024 is defective or just the 2 I got. Will be returning AGAIN, but for a new brand this time.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Sage,
We sincerely apologize for the sound issue you've faced with the ASUS TUF Gaming Monitor and for the inconvenience caused. What you've experienced was not intentional or representative of our brand. Our top priority is providing our customers with high-quality products, and we'll forward your feedback to our team for review.
Although you returned the device, we do stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. If you require any further assistance, please email us at customerloyalty@asus.com and include the case number "N2405021969-0009" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us, and it enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
Picture quality-Without breaking the bank!
|Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.A very powerful and affordable IPS HD 1080p monitor. Under the hood, this has a 180 Hz refresh rate, 1 ms response time, and G-Sync/FreeSync. The frame has a nearly invisible bezel, measuring around 1/8" along the top, left, and right, with 3/8" along the bottom, all while maintaining a sleek and stylish appearance. This creates an excellent screen by itself or with a multi-monitor setup In the box, you have your monitor, power cable, HDMI cable, mounting hardware, stand, and footing. All of it arrives encased in two styrofoam panels that give it great protection. The monitor includes visible legends for your 2 HDMI ports, 1 DisplayPort, and an aux jack. That's because the actual ports for these interfaces are recessed on the monitor in a way that makes seeing them from a fixed standing position difficult. The rear of the panel houses meshed buttons and a rocker switch for the OSD screen settings. Buttons that blend really well with the contour and other elements of the rear panel. The rear of the monitor includes two mount locations, the included stand mount point, and a standard VESA mount. This is an area I've previously overlooked and purchased monitors that use the same locations for different mounting methods. This minor detail may become important to you if you do not intend to mount it to any arm and later choose to mount a mini PC, lighting component, or some other accessory to the back of your panel. After connecting to your devices and setting them up on your desk, it's time to take it for a test run. With its low motion blur, high refresh, sRGB, and one of the game visual presets, playing anything I've tested gives it impressive visuals. Vivid colors, sharp images, fluid motion, little to no blur, darks that are dark and brights that are... well, you get the idea. The panel adds FPS and crosshair overlays to assist you in your testing, gaming, or as informational material. All in all, for a budgeted panel, this hits all the right boxes, giving you an impressive image quality that won't break the bank. You may need to tinker with it, between games and profiles, but this puts other panels in the same price range to shame. This is worth 5-stars.
I would recommend this to a friendSo
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This computer is not useful. I will not recommend it .
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Canchang K,
We sincerely apologize for the issues you've faced with the Gaming Monitor and for the inconvenience caused. At ASUS, we take quality control, testing, and inspections seriously to ensure our products meet high standards. What you've experienced was not intentional. The decision to make a purchase can be an important one, and we want to ensure that our customers receive the best products and services. We understand the impression this may have created and we hope this will not be a long-term lasting impression as you have chosen ASUS as a trusted brand for excellence. Please allow us to make your experience with ASUS a better one.
To further investigate the problems you're experiencing, we recommend contacting our support team at https://www.asus.com/us/support/CallUs.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at customerloyalty@asus.com and include the case number "N2403042315-0003" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
I wish I got it
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I never even got the item and I’ve been getting thrown in a loop to get another one or repaid it’s ridiculous
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Gage W,
We're sorry to hear that you haven't received the product and we apologize for the inconvenience caused. To further investigate this issue, we recommend contacting Best Buy's customer service at 1-888-237-8289.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. If you require further assistance, email us at customerloyalty@asus.com and include the case number "N2405021969-0005" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
Monitor
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Stoped working after a couple months and dosnt work anymore
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Deee,
Thank you for sharing your experience with the ASUS VG249Q3A Gaming Monitor. We sincerely apologize that your monitor stopped working after only a couple of months. We regret the inconvenience this has caused.
To further investigate the issue and assist with repair options, we recommend contacting our support team directly at https://www.asus.com/us/support/callus/.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at customerloyalty@asus.com and include the case number "N2405021969-0014" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
I got a dud
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Get loud constant static randomly while working and nothing fixes it.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear TianaC,
Thank you for sharing your experience with the ASUS VG249Q3A Gaming Monitor. We are sorry to hear about the loud static issue you have encountered, and we sincerely apologize for the inconvenience this has caused.
To further investigate and resolve this matter, we kindly advise you to contact our ASUS Support team directly at https://www.asus.com/us/support/callus/. Our specialists will be able to provide detailed assistance and guide you through the next steps.
We stand behind our product and we continuously strive to improve our products and processes in order to achieve customer service excellence. For more information, send us an email at customerloyalty@asus.com and provide the case number "N2405021969-0013" for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
Great graohics
|Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.My son is enjoying this Asus -TUF gaming 23.8 inch ips FHD 1080P gaming monitor. This monitor is a good starter size for him and fits perfectly on his his desk. With all the sunlight that comes through the area, this monitor doesnt glare and the screen isnt dark. It shows a gorgeous vibrant picture. My son loves playing roblox and fortnite on this monitor. The graphics are amazing and great for gaming. It has built in speakers which we love because our previous monitor didnt have that. The sound is clear and loud. I love that i am able to also connect the dvd player for my younger ones to watch a movie on. It has hdmi ports. Setup was pretty simple for us as well already had a gaming system set up so all i had to do was swap out my monitors. The base is sturdy, which is great in case someone knocks the desk. We havent had any issues with lagging. We have it connected to our tmobile hkme internet and havent had any issues with games being slow, distorted, or freezing. Overall its a great gaming monitor for my boys to play roblox, minecraft, and fortnite on.
I would recommend this to a friend