Customer Ratings & Reviews
- Model:
- VG27VQMY
- SKU:
- 6540559
Rating by feature
- Display Quality
Rating 4.8 out of 5 stars
- Ease of Use
Rating 4.8 out of 5 stars
- Features
Rating 4.8 out of 5 stars
Customers are saying
Customers have good things to say about the overall performance of the TUF Gaming 27" monitor, especially appreciating its screen size and phenomenal refresh rate. Many users also enjoy the curvature and HDR capabilities. However, some customers have noted that the picture can appear less sharp due to the 1080p resolution.
This summary was generated by AI based on customer reviews.
Great monitor for Grandson
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Easy to order online and just what my Grandson wanted to make his gaming desk better.
I would recommend this to a friendGood monitor
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Really good monitor, amazing detail, and can see everything clearly
I would recommend this to a friendGreat monitor
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is a Great product everyone should buy one for their children to play video games
I would recommend this to a friendMonitor
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great product and it came earlier I'm very happy with my purchase
I would recommend this to a friendASUS TUF 27” gaming monitor
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great quality great graphics and pictures.Would Highly recommend
I would recommend this to a friendSome pluses and minuses
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased this ASUS-TUF gaming monitor to complement my new Legion Gaming tower and learning to use it. I haven't started playing games so I can't really comment on the quality of the monitor yet. However, I am impressed exceptional quality of the monitor's graphics. On the negative, the speakers that are part of the monitor are so weak. One wonders why they were ever incorporated in the monitor's manufacture.
I would recommend this to a friendBrand response from ASUS Answers
Posted .Dear Willard,
Thank you for sharing your feedback on the TUF Gaming Monitor, and we apologize for the problem you've encountered with the speaker. At ASUS, we take quality control, testing, and inspections seriously to ensure our products meet high standards. What you've experienced was not intentional. Customer satisfaction is our top priority, and we strive to make every purchase an enjoyable one. Our goal is to ensure that our customers receive the best products and services when it comes to making their purchase decisions. We appreciate your feedback which our Product team will review.
Please allow us to make your experience with ASUS a better one. To troubleshoot the speaker issue described, we recommend following the steps in the FAQ below. Should the issue persist, please contact our support team at https://www.asus.com/us/support/CallUs to further investigate the problem.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at customerloyalty@asus.com and include the case number "N2401011264-0006" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
https://www.asus.com/us/support/faq/1015182/
Monitor
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent technology!! Works like a dream!! I definitely recommend!!
I would recommend this to a friendMonitor
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It’s a good monitor, I just don’t like how my screen started tripping for no reason
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Khalil R,
Thank you for your feedback regarding the ASUS VG27VQMY Gaming Monitor. We're glad to hear you’re generally satisfied with the monitor, but we’re sorry to learn about the screen issues you've experienced. To help resolve the issue described, we recommend reviewing the steps in the troubleshooting guide linked below. If the issue continues, please contact our support team at https://www.asus.com/us/support/CallUs so we can assist you further or arrange repair service if necessary.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at customerloyalty@asus.com and include the case number "N2401011264-0009" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
[LCD Monitor]Troubleshooting - Picture or Text blur／Display Position or Resolution not correct／Screen color is abnormal or random jitter/Display Flickers/line/Dead pixel - https://www.asus.com/support/faq/1013113/
Perfect gaming monitor
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I own 2 of this monitor and they’re perfect for console gaming
I would recommend this to a friendPremium
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Worked as it should. Was able to get fps as advertised.
I would recommend this to a friendFantastic product
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Absolutely love this monitor. Great visual and great speed.
I would recommend this to a friendgood gaming monitor
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good Gaming monitor. my son is very happy with it.
I would recommend this to a friendGood range of motion
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Awesome Monitor. Love the articulation in the base.
I would recommend this to a friendTop low budget
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Tbh it’s a top low budget monitor, good stuff gang
I would recommend this to a friendPC
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Was working very well but three days later just went blank had to exchange
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Amanda B,
We sincerely apologize for the display issue you've faced with the monitor and the inconvenience caused. This is not the kind of quality to expect from ASUS products and it's not the norm. All ASUS products undergo intensive quality control, testing, and inspections. What you've experienced was not intentional or representative of our brand. Customer satisfaction is our top priority, and we strive to make every purchase enjoyable. Our goal is to ensure that our customers receive the best products and services when it comes to making their purchase decisions. We understand that you have returned the device, and we hope that you were able to obtain a functioning replacement and that you are enjoying using it.
We do stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at customerloyalty@asus.com and include the case number "N2401011264-0004" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
Brakes easy
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I Bought this monitor about 4 months ago I was playing games with my friends and then I heard a noise coming from the monitor and then it shut off then turned back on and a part of the screen was cracked and I have never hit it with anything.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Nolan J,
We're sorry to hear that the monitor screen broke and we apologize for the inconvenience caused. To further investigate this issue or to obtain assistance with repairing the device, we recommend contacting our support team at https://www.asus.com/us/support/CallUs.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at customerloyalty@asus.com and include the case number "N2401041219-0007" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
Disappointed Customer
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.1 month after purchase there was a black line down the middle of the screen. Best Buy would take it back or replace and said we had to go though the manufacturer. Multiple phone calls later, I still can’t get a return label so I can send it back and “possibly” be replaced.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear ShandiM,
Thank you for your feddback.
We do understand your dissatisfaction with the quality of your recent customer service experience, and the inconvenience this may have caused not getting a return label for your laptop. We do value our customers and take the negative customer service experience very seriously. This is not the quality of service expected from ASUS. We stand behind our product and continuously strive to improve our approach and processes to achieve customer service excellence. If you need further assistance with the warranty service for the product, please email me at cl-rodel@asus.com and I will be more than happy to help. Or you are most welcome to call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent from the link: https://www.asus.com/us/support/article/1135/.
Thank you for choosing an ASUS product.
Regards,
Rodel
ASUS Customer Loyalty
We good while it lasted
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Did a great job but shorted due to a thunderstorm and there was nothing geek squad could do
I would recommend this to a friendBrand response from ASUS Answers
Posted .Dear Dylan E,
We're sorry to hear that the monitor stopped working due to a thunderstorm, and we apologize for the inconvenience this has caused. To further investigate this problem or obtain assistance with repairing the device, we recommend contacting our support team directly at https://www.asus.com/us/support/CallUs.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at customerloyalty@asus.com and include the case number "N2401011264-0008" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
Its nice Dead pixels though
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Its a nice monitor, but before I returned it I saw that it had a lot of dead pixels. And for 1080p I recommend getting a 24 inch monitor so it looks sharper but its a nice monitor
I would recommend this to a friendBrand response from ASUS Answers
Posted .Dear Alejandro,
Thank you for sharing your experience with the monitor, and we apologize for the display problem you've encountered. This is not the kind of quality to expect from ASUS products and it's not the norm. All ASUS products undergo intensive quality control, testing, and inspections. What you've experienced was not intentional or representative of our brand. We understand that purchases can be an important decision and we want to ensure that our customers are receiving the best products and services. Customer satisfaction is our top priority, and we strive to make every purchase enjoyable. We appreciate your feedback which will be reviewed by our Product team.
Although you have returned the unit, we do stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. If you require further assistance, please email us at customerloyalty@asus.com and include the case number "N2401011264-0002" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
Find a better monitor
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Used on my ps5 and quality just isn’t that great..
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Mary,
Thank you for sharing your comments regarding the ASUS TUF Gaming VG27VQMY Monitor. We understand that it didn't meet your full expectations, and we sincerely apologize for that as we do understand your concerns. We are committed to providing our customers with the highest-quality products and we will forward your review to our Product team for review.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. If you require any further assistance, please email us at customerloyalty@asus.com and include the case number "N2401011264-0007" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support